Can not even get ANYONE to answer my calls.... I'm LOOKING FOR my optometrist that has my previous testing results from my stroke !!!!!

I really enjoyed my experience here. Go see the new manager Billie Jo. You will not be disappointed, she really knows what she's doing. I got my first pair & returned for 2 more! Who knew sunglasses could have prescription? read more

Not good. There are much more helpful places to get glasses or frames. They don't stand behind their work (and I wouldn't either if my quality was as cruddy as theirs). Did a terrible job, when we returned to complain that the glasses were making my wife nauseated, they sent us back to the eye doctor next door to verify the prescription. The prescription was confirmed. Returned to LensCrafters who said the lenses were right for the prescription. We left. Went to another optometrist who examined the glasses and said focal points were impossibly off, and no one could have seen thru those lenses. Took that letter back to LensCrafters who said they couldn't help since we had exceeded the 30 day limit. Mentioned that we did come in within 30 days, their reply was "ok. Sorry we can't help." If you don't mind not seeing and being given poor products and poor service, this may be the shop for you!!! read more

Stacy and bob were such great help! If you need help they are the ones to go to! They stayed and helped with my insurance for almost 2 hours because there was an error but they helped me resolve it! Great people and great store ! Will always go to this lens crafters ! read more

The only reason this place gets a star is because it's the lowest eating I can give. No employees there know what they are doing. 2 years ago the lab manager broke my Ray-Ban Wayfair sunglass frames after transposing the number on my astigmatism, THREE DIFFERENT TIMES IN LESS THAN A MONTH! I was nauseated for a month looking it if the wrong correction in both my glasses and sunglasses. The manger ended up having to replace my frames when lab guy broke my Wayfairs. I did get Maui Jim's, at no extra cost to me. However, last year when I went to get new lenses, they don't carry Maui Jim's anymore. So, I got new Ray-Ban frames. I got the offer proceed protection plan which includes scratches on lenses. Last month I took my glasses in and had to pay a $25 deductible to get my polycarbonate lenses with scratch protection replaced. The lab tech stamped to Ray-Ban logo on incorrectly, and smeared it. When I took it back to have it replaced, he did a second time. The female manager was super hateful stating he had never worked with Rayban! I got my sunglasses back today after they sent them to Rayban over 2 weeks ago. They claim they sent a text, but I never got it. I did find a new place to go! Eyes plus on Harvard had a huge selection of to quality frames and lenses, for half the cost lenscarfters charges. This place needs to close! Over priced, under qualified employees! Awful service. read more

Worst place ever. I rarely give bad reviews but this place deserves it. Needed glasses while on vacation...Forget about getting glasses done in an hour, they are always backed up and the staff is rude. They should be fired. After telling my story to my aunt she told me they gave her the wrong prescription and told her that her eyes would get used to it. 6 months later they finally acknowledged it. Don't go here. read more

This will be my last time going back to LensCrafters, I've made 5 trips up there already because they didn't get my prescription right. they wrote down the wrong numbers and then we're very rude when I told them something wasn't right ,the lady at the front desk insisted that I needed to wear them to get used to them and I insisted that they check them, after her irritation she took me to the back and checked things over and realized they wrote down the wrong numbers. there's only one person in the optical area that seem to know what they were doing and that was the guy making the glasses. read more

Beyond awful. I've been going to LensCrafters for years. I went to this location since it was closer, just to get my glasses adjusted. A man literally broke them in half and then gave the pieces back to me, saying to buy super glue and glue them together. I work at a high impact job, that wasn't going to work. I called corporate (first time I ever complained), and they were nice enough to get me to another store, where they fixed this guy's mistake. Turns out he is the manager there. Do not even walk in this store. read more

They damaged my lenses from too much heat when they attempted to straighten my frames at this location... Both locations in Tulsa are sub standard. Don't bother. Plus they are really rude, yes at both locations! read more

I am beyond upset. A couple of years ago my husband, son, and I used this place to get glasses. We used Dr. Rozzel next door for our checkups because that is where our eye insurance is through. They couldn't get any of our prescriptions right. We went at separate times and between the doctor and LensCrafters it was absolutely ridiculous that they are even in business. I found out recently that my mother who is 74 went to them and they have done the same thing to her. The doctor told her she had cataracts starting. She was having the same problems with her glasses. They told her to wear the glasses for a while to let her eyes get use to the new script. She kept going back, they adjusted the glasses and she saw the eye doctor again. At this point she was told by the doctor (and I use that word loosely) that her cataracts were so bad that she shouldn't be driving because if she did and had a wreck that she would be arrested. This scared her terribly so she decided to have her eyes checked by a specialist. This doctor told her that she never should have been put in those glasses (which she paid 410.00 (a supposed discounted price) for and another 40.00 for insurance which was good for 1 year to make sure her prescription and glasses were right) and that yes she has cataracts but not so bad as to be a threat to anyone. They worked her for so long that her 30 days had run out and are refusing to giver her the money back. She doesn't have eye insurance so she paid out of pocket for them. The manager of LensCrafters had the nerve to tell her that once she has the cataract surgery to come back and they will redo her prescription. Excuse my French but why in the hell would she want to go back to these quacks? I will be reposting this everywhere I can to make sure as many people see it. LensCrafters in the Promenade Mall Tulsa, Oklahoma. I truly believe they should be shut down. Horrible, horrible place. Last of all it's not giving me the option to give the rating I want to disregard the 1 star rating, I would give this place and the doctor a -10 rating. read more