From start to finish, my experience was fantastic! Jennie helped me step by step with more than…read moreshe will ever know. As a business owner, you almost have to assume your customers know nothing and want help while not making them feel dumb and that is exactly how Jennie helped me. She made something that felt really hard to me, go smoothly. The work on the car was also excellent. Truly felt like I had a new car driving home! Thank you!

After searching for a local shop that was willing and knowledgeable enough to take on my 2008.5 VW…read moreGTI's multiple repairs, I found Meineke on Alpine. Anthony listened to me and didn't treat me like an idiot, followed up on the possibilities I had narrowed down, and that right there is enough to make me a loyal customer. Costs were typical for the repairs performed and he gave me a discount for paying with check, as well as honoring a verbal cost for a separate issue. She is running better than she has in about 8 years!

If I could give 0 stars I would. We were backed into and our car needed a new door. This place…read moreordered the wrong door so it took 5 days longer and our rental car insurance expired leaving us without a car and no cost was knocked off. Hardly an apology. Our car was then broken into over the weekend while at the shop. The people cut the chord on our baby camera wired into the car. Even though camera was wired to car and the chord is clearly cut the body shop doesnt want to take any responsibility. States it was our fault. Car was also left completely dirty on the inside. But we are so fortunate they have offered to have us bring the car back to get it vacuumed out. Terrible service all around

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Honest, prompt, economical, and friendly. I was so pleased by the way I was treated. I was bracing…read moremyself for a huge bill. But they fixed my problem and sent me off with a very reasonable bill (a fourth of what I was expecting) - shocking!

I don't like leaving negative reviews, and I tried hard to avoid doing so here--but I'm sharing…read morethis in case it helps someone deciding where to take their vehicle, especially for anything more complicated than a basic exhaust job. What went well: They did help me choose a setup that met my expectations for sound. From a "parts selection" standpoint, I got what I asked for. The problem: I'm now paying a second shop to do the job I originally came here for: The whole reason I brought my vehicle in was for the exhaust to be tucked up properly and routed cleanly. Instead, the installation was left hanging significantly lower than it should, it wasn't aligned evenly, and the overall workmanship looked rushed and sloppy. At this point, I'm having to pay another shop to correct the fitment and complete the objective I came here for in the first place--which is frustrating and avoidable. That concern also turned into a safety issue: when I drove to another shop afterward, my wife followed behind me and called asking me to pull over because the exhaust was swaying so noticeably while driving. I tried to give them a chance to correct it I went back in good faith to let them make it right. I tried to explain the issue and work with Lyndsey, but I got nowhere and didn't feel my concerns were being taken seriously. Let alone heard. Second opinion confirmed the issue immediately: I took the vehicle to another shop. They got it up on the lift, immediately understood what I was pointing out, and even commented on the poor workmanship. Bottom line If you only need something simple and you're not picky about fitment, maybe you'll have a different experience--but based on what I received and how the follow-up was handled, I would not trust this location. I have two identical vehicles. One has a standard Y-pipe, and the other (serviced at plainfield) has a more "aggressive" rumble box. Both are otherwise stock. Originally, the serviced vehicle sat at roughly 4" from the body at the center exhaust. Just as the completely stock vehicle pictured does. When I removed the mufflers from the sportier vehicle, the pipe dropped significantly. Lyndsay and her tech are claiming the nearly 8" it's currently hanging is "stock," which doesn't align with OEM. Again, I brought this in to have it brought back up and new hardware welded in. They simply welded in some hardware and called it a day. This was an incredibly disappointing experience.

very nice and respectful to myself and my truck. Didn't over charge me or tell me that I needed…read moremore stuff done.

The guys here are very nice and clear and actually care about what they do and care for their…read morecustomers. They were able to get my brakes fixed quickly and also were able to figure out what else was going on with my car as well!

My car never looked better. Came back so shiny and beautiful. The inside was so clean - almost…read morelike it was detailed. Quick turnaround too.

let me just start by saying if I could give this establishment more than five stars I would all…read moreacross the board. The staff went above and beyond to make sure that my insurance claim all the way down to car rental issues i had was handled for me. they even vacuumed out my car before I received it. thank you so much for everything that you guys did to help make this awful situation a smooth one!! God bless you!

I wish I could give them 6 stars! I have been going to Northeast Automotive for about 7 or 8 years…read morenow and have always had great experiences. They are honest, fair, and don't push things on the customers. They have a family business feel and have even helped me out when I was in a pinch on the roadside! Thank you Paula, Cliff, Cody, Kevin, and everyone else whose names I don't know!

Honest and fair prices for repairs. Been a customer for a few years now and we've always…read moreappreciated the service and honesty from the whole team at NE. They don't try to push anything on the customer like other shops which is refreshing and their timing to have repairs done is reasonable.

It pains me to have to write this review, but I feel I would be remiss if I do not…read more I have been bringing my car to Jack's since 2017, with mostly positive experience. Aside from their archaic bookkeeping and scheduling method, these past few years of service have left me questioning. Let me start with the most recent issue. I brought my 2005 vehicle in for maintenance November 2024 and ended up with a considerable degree of rear tire/breaks/lines work amounting to almost $900. This past Wednesday (March 5, 2025), while driving to the east side of Michigan for a visit, I was almost to my destination when I heard a loud bang or pop and thought I lost a piece of my car; followed by loud piercing whistle and then the smell of burning rubber. I slowed and eased over off the road to find a flat rear passenger tire. Towed to Belle Tire to find out the entire back frame was rusted through. It jutted out and caused a rubbing against the tire, which finally blew. The gentleman who inspected the tire couldn't believe the outcome wasn't worse. When I mentioned the work back in November, he was shocked the condition of the frame did not alarm anyone and said they (Belle) could not, with good conscious, replace the tire to let me drive off when the outcome could be so very dangerous and not end well. Wouldn't you think that this degree of corrosion would have been noticeable back in November? Sadly, I will not be returning to Jack's for service on any future vehicles.

Honorable prices, honest work, and knowledgeable. Highly recommend them. I've taken trucks, cars,…read moreand vans here over the past three years. I've never been disappointed. Also, I saw the mechanic from my old work place here one day getting something fixed. That's sayin something.

I have been going to Charvats for years. They are honest , hard working, and the place is so…read moreorganized. Craig is always so nice and helpful. He always does his best to accommodate me and I have never been disappointed. They will tell you if you don't need something and hve helped me to determine if my 2006 Ford Freestyle is going to make it another year, or am I going to have to break down by a newer car? They assured me that the old gal has a few miles yet, and they would tell me if it's not worth putting anymore money into Jim and his crew do a great job, I have always been happy and trust their work and their word Highly recommend

Jim & Craig at Charvat's have been my heros for 15+ years. Our family business has a small fleet of…read moreolder used vehicles and they've serviced them all. They have 'saved the day' countless times and gotten our vehicles back on the road within hours of them breaking down. It can be a gamble buying used vehicles but having Charvat's in our corner gives us a peace of mind because they are honest and more than fair in pricing. They've also looked over vehicles before we purchased them to give us their opinion if it's a good buy or not. I cannot gush enough about how much I appreciate these guys! On top of the great work they do, Craig is the nicest guy I've ever met. I moved out of state for awhile (which I was nervous to do because I was taking my older Jeep and wouldn't have them around) and he came across my file so he decided to call me and ask how the drive was and see how I was doing. Seriously- the nicest!

I had my car in here recently and what I thought was gonna be a simple fix could have been a lot…read moremore. They tried their hardest to try to give me their best price possible. I was very thankful for that and will be back

I had an extremely frustrating experience with Midas that involved three different locations,…read moreapproximately $1,500 in repairs, and a car that still was not functioning properly afterward. My Nissan Juke was having problems with stalling and acceleration, and I barely made it to the Alpine location. I had previously used another repair shop in town, but I was trying to save money because that shop was more expensive and times are tight. Initially, I was told the problem was the crankshaft sensor, at a cost of about $500. Before I got the car back, I was told it also needed a throttle body, adding roughly another $1,000. After almost a week, I was told the car was ready. At pickup, they also mentioned that the vehicle was showing transmission codes, but I was told it was working. Unfortunately, I got on the highway and didn't even make it to the Plainfield exit before the car started jerking and having acceleration problems again. At one point, it would not go above approximately 25 mph on I-96. I was fortunately able to slowly get the car to the Plainfield Midas because getting it back to Alpine did not seem feasible. I called the Alpine location and was told the Plainfield location would take care of me at no additional cost. My understanding was that they believed the throttle body might need additional training or programming. I picked the car up the next day, but it soon began having acceleration problems and stalling again. When I called, I was told the issue might be related to codes that were still stored in the vehicle and that I should ask a Nissan dealer to clear them. The Nissan dealer wanted approximately $120 for that service, and Midas offered to cover half. When I expressed my frustration, I was told, in substance, "We fixed the problem. Your car wouldn't start, and now it does." At that point, the possibility of a transmission problem became a bigger part of the discussion, and I was told that Midas could not address that issue. This was especially frustrating to me. If the transmission was potentially responsible for the symptoms I originally brought the car in for, I wish that possibility and its implications had been made clearer to me before I authorized approximately $1,500 in other repairs. I might have made a very different decision about how much additional money to put into the vehicle. I was then directed to the 28th Street location because I live in Ada. There, I was told that my Juke was still showing a crankshaft sensor code, and they were finally able to replicate the stalling/acceleration problem I had been experiencing. Ultimately, however, I was told they were unsure how to resolve it. I was offered a $400 reduction related to the crankshaft sensor charge. I agreed because, by that point, I simply wanted to be finished with the situation. However, when I received my bill, the $400 reduction I had been offered was not reflected on it. After my experiences with the three locations, I no longer felt that I was getting an adequate resolution. I contacted the company servicing the Midas credit card I had recently opened and attempted to dispute the charges because I was dissatisfied with the work. I was told they could not access the necessary information, and the dispute was closed. The end result of my experience is that I spent approximately $1,500, visited or dealt with three different Midas locations, and my car was still experiencing the problem that led me to seek repairs in the first place. I understand that diagnosing automotive problems can be complicated and that replacing a part does not necessarily guarantee that every problem with a vehicle will be resolved. My frustration is that I spent approximately $1,500 based on the diagnoses and recommendations I was given, the original symptoms persisted, I was subsequently told the transmission could be involved, and a $400 reduction I was offered was not reflected on my bill. I can only speak to my own experience, but based on that experience, I would not use Midas again and would not recommend them to others.

Recently had both my car and my husband's truck in for service. Their mechanics are friendly and…read moreknowledgeable. They are always honest and I never feel pressured. Prices are very reasonable. Mason Street is the best!

Mason Street Garage is a local auto shop tucked away off Fuller on the NE side of Grand Rapids…read more It's really close to my house and I'd heard the name before, so when I started having car trouble I gave them a call. The guy who answered the phone, Rick, was super friendly and very polite. He told me I could have my car towed that day and they'd try to take a look at it, but it was a Friday so he wasn't sure if they'd get to it. Totally fine. He gave me the number of a tow company that they work with that picked up my car. I didn't hear anything by the end of the day Friday, so I figured they weren't able to get to it. On Monday I got a call from Rick who gave me the bad news... pretty expensive repair but I had already figured that out from Googling. He said he'd order the parts and hopefully get them yet that day. I didn't hear anything back by the end of the day, so I figured they weren't able to get to it. Ha! Then I got a call on Tuesday afternoon saying my car was ready. Luckily my boyfriend and I work together so I wasn't needing a car while it was being worked on. Rick was again super friendly and polite when I picked up my car and everything is running smoothly again. He even followed up with me a couple days later via text to see if everything was still going okay. The lack of communication I experienced the first couple of days might stress some people out, but I wasn't too worried. I will be going to Mason Street Garage for all maintenance from now on. It's really nice to support a local business that cares about their customers and provides friendly service during what can be stressful situations.