Morgan fixed the electrical issue we had with no problem Our…read more100 year old home has a hiccup now and then He came over early and ready gave me options on how to address the situation Apollo is a top notch group and has helped us here in Clifton a lot Give them a call they can come out first thing Jimmy G and Chunli Clifton

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Hands down the best HVAC / Plumbing company in Cincinnati. They have serviced my heating system and…read morerepaired my plumbing for decades.Always prompt service, honest and fair pricing. They did all the new HVAC work on an addition.

This is customer service. Placed an online request and Gary called back. After talking a bit, he…read moresuggested calling Duke Energy because it sounded like it was their problem. He said Osterwisch could make a service call, tell us to call Duke, and would have to charge us for the visit. Great advice. I hung up and called Duke. They responded quickly, the line was fixed, and it was no charge! BTW, I reached out to another electrician first who was coming out to check and diagnose the issue. Called them back and canceled!

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Ron is great to work with. He showed up on time and performed every one of our 4 small projects…read morevery capably. He got a 5-panel bathroom door to fit properly - something that stymied me and 2 other handymen before. His rate is a bit high but he gets lots done in a short time.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Quick and professional at a reasonable price! Levi installed two pendant lights for us in one of…read morethe easiest professional interactions I've had so far. Quoted us in the morning and was out installing them just a couple of hours later. Price was good and the pendants look great! Thanks for the great work, Levi!

Very quick to respond and they were on time. Appreciate the good work Levi and his team did,…read morecompletely satisfied.

Been using Cooer Electric for years. They explain what's wrong and how they will fix it!…read moreHad a new crew today and they were great. Our usual guy and his minion were a bit backed up. Highly recommend Cooper Electric!

I had an electrical repair Job at my house that I had received a very expensive quote from another…read morecompany. I called Cooper and they sent Tony out, he was extremely professional, knowledgeable and friendly. He figured out the problem right away and fixed it completely in just over an hour. The pricing was very good and cooper were very easy to work with scheduling wise. I can't recommend Cooper Electric enough, they took a stressful problem I had and fixed it for a very fair price. Tony is the man.

New panel install went very smoothly. Our technician, Mike, was able to effectively swap out our…read moreprevious electric panel and correct some of the previous owners choice wiring paths to create a clean, and efficient load balancing within the panel. Exceptional quality during the install, maintaining a clean work area, with all wastes being contained and hauled out upon completion. Will definitely reach out to Lipps for future electrical work when needed. Top quality technicians and professionalism.

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm

I contracted Craftsman to wire a very extensive basement finishing project that I started over a…read moreyear ago. This was my first experience with Craftsman, and my impression going in was that they have a reputation for being expensive. While they were not the low bidder on my job, the level of professionalism, quality, and peace of mind that comes from a job well done is entirely worth it. Their system for quoting, approving the job, and scheduling the work is very impressive. The gentlemen (and that's exactly what they were) who came to do the work were completely professional, friendly, and efficient. Given the size of the job, there were remarkably few areas requiring clarification, and these were communicated efficiently and effectively. I couldn't be more impressed.

After losing almost all power in my house, I called my regular electrician and another large…read morecompany and both said the only way they could help me was if an electricIan finished early. I was given an option for an appointment 3 days or 2-3 weeks out. After reading a number of positive recommendations on Nextdoor, I called Craftsman. They were able to give me an emergency appointment later that afternoon. The tech called an hour before arriving and was able to troubleshoot and repair the issue in the 2 hour minimum required for emergency calls. I was pleasantly surprised at the reasonable total due. Their customer first emergency call system should be an industry standard. I'll definitely call them again.