I've been going to WNY Family Eye Care since 2019 and I will not go anywhere else. The eye doctors…read moreare thorough with their eye exams and treat you with the utmost respect. Additionally, the staff are super friendly and helpful. Heather and Keith are amazing. They truly care about your eye needs and will ensure you leave satisfied with whatever eye care needs you need.

We came here for my daughter's glasses, we were very happy with the selection and the time spent to…read morecheck as many pairs on as she needed. We set up an appointment to get an exam with the doctor a few days later. Everything about our experience here was positive! And she is so happy with her new glasses!

The first thing I noticed was that the store has a bit of a mold problem - there was a musty smell,…read moreand you could see visible water damage on the ceiling - definitely looked like mold. Something to keep in mind if you have respiratory issues. Still, I found the staff to be very competent and efficient. The optometrist was super friendly and got me in and out in record time. I was in for contact lenses. It had been about five years since I last wore them, and compared to the last time I went in for contacts, I was really pleased. They had me in a trial pair of lenses that day, as opposed to making me wait a couple weeks. I wasn't expecting to walk out with contacts, and it was a really pleasant surprise to do so. The guy who fitted me for lenses was thorough, and checked how they settled on my eyes three times. He also had me read an eye chart to make sure everything was kosher. He decided I needed stronger lenses, and promised to order a new trial pair (while letting me keep the first pair, which I guess he had to do, since my eyeball juice was all over them...). :) When you have astigmatism like I do, it's hard to nail down the exact prescription fix. In fact, sometimes you just have to aim for close. So at least he checked. He took his time making sure I knew how to wash, rinse and disinfect my lenses (I already knew, but he really wanted to make sure I had it down). He gave me an information sheet, and made sure to go down the list, making sure I knew what to expect in the first week with new lenses, and what to do if I fell asleep with them in or if things seemed off. He seemed to read my mind about trying to find ways to extend the life of my monthlies, and cautioned me against it. Lastly, he let me know that Turtle has a program that can ship me my lenses, which is cool. All in all, the whole experience was painless. A little smelly, but painless. Tip: If you have Independent Health, Thomas Turtle takes their Eye/Med insurance. This way your visit fee is reduced to ten bucks. If you go in for contacts, expect to be charged a one time forty dollar fitting fee, but it's waived for any future visits. For my visit, I paid a total of fifty bucks.

From the owner: Since 1972, Thomas Turtle Opticians, a locally owned, family business, has been dedicated to…read morebringing the Western New York area quality eye care services. Thomas Turtle Opticians has built their reputation on exceptional service and a 100% satisfaction guarantee.

My whole family wears glasses and my kids have been going here to get glasses since they were in…read morethe second grade. They are now 18 and 14 and we still get great glasses here. Awesome staff!!! Keith always finds the most fun glasses for me, thank you Keith!!

From the owner: Eyecare with attention to personal service.read more

Has a nice atmosphere with friendly people ... Ended up buying 2 sets of glasses nicer frames not…read moredesigner , with glass lenses that are photo gray transitional .. Had eye exam also ... 2nd set supposedly was 40% off ... all said and done was $590 for the pair and my insurance covered $170 of that .. my out of pocket was $420 .. I really am not sure whether they are the prescription , my old glasses I see clearer with ... After complaining was told to give it a few days for my eyes to adjust I agreed , seems too strong ! The big disappointment is that I mentioned to girl when initially buying that I would like a nice glass cases to go with these , tells me sure we will get you some nice glass holders .. I get the glass holders and this was what was handed to me , I complained and was given a clear plastic glass holder that I did not want .. this is a picture of the glass case holders I had gotten for 2 sets of glasses costing $600

Great Staff!!!!!! Doctor was very good and thorough! Highly Recommend, two glasses and an eye exam.read more

I was searching for a well established optical company, and came across Schutz Optical on Walden…read moreAvenue They have a great selection of frames, and their opticians are very nice, understanding and patient. I purchased a pair of glasses and contacts and was very pleased with the prices. I highly suggest going here for your next pair of glasses, contacts and your next eye exam! I will be going back!

Do not buy here!!! Everything from the cranky receptionist to the people who treat you like…read moregarbage, stink. I went through great time and effort to find the frames I liked only to have them destroyed, not once but twice! Sure they farm everything out, so they can say "we" didn't do it, But I'm out the time and money spent on them!!! I will never go back to this place again!!! DO NOT SHOP HERE!!! They suck beyond belief!!! Totally unprofessional in my opinion, Give them the time they will disappoint you!!! FIND SOMEWHERE ELSE!!!!!! This has happened to me twice! I should never have given them a second chance, as nothing has changed. JMO. Since all of these places farm things out to China, I have found online, you can buy glasses direct, and bypass all these losers... Why pay the careless middlemen? and it's cheaper too!!!