Customer service is impeccable. There have been several times I have driven to them with a tire…read moregoing flat and they immediately put me on the schedule, give me a ride to work, and get my car back in working order. They also do my oil changes and tire rotations and everything is always done right. I know that I can rely on them for my vehicle needs and I know I will be treated well, and get what I need for a great price. THANK YOU

Great experience. The owner took the time to explain everything to us. They checked all the tires…read moreand alignment. And inspected everything. Good job, Big O! Thank you.

We developed a leak in the cooling system on Friday July 3. We are not from Wyoming and needed to…read morebe back on the road asap, otherwise it's three nights in a hotel in Riverton plus the $500 repair. Everything else was either closed or closing. The guy in charge said they would fix right away!! Very cool, very understanding. We don't now know how it will turn out but just to work us in on a Friday afternoon before the 4th of July when they were obviously busy is deserving of five stars. I'll revise with further details

My car broke down damn near middle of nowhere. I called since they were closest. Unfortunately they…read moreweren't able to fix but spent A LOT of time sitting with me on the phone trying to help me find someone reputable that could. To me that's real customer service, when someone genuinely tries to help you knowing their business can't make any money off of you. Kudos to the front desk staff!!!

I walked in to get a quote for my vehicle, the three people behind the desk were rude not saying,…read more"Hello, I'll be right with you", instead they stood there talking amongst themselves about how their weekend went. No one seemed to care about their customers. I saw another couple walk in and nothing was said to them-even though one lady sitting in the back doing nothing-saw the couple waiting. A fee minutes later the couple walked out and I was right behind them. You would think that since the customer is critical to your operation-the entire staff would be friendly. Stay far away from Bailey Tire and Auto.

While traveling through Wyoming we were towed to Bailey Tire and Auto Service in Riverton, WY due…read moreto a total electrical failure. Although having a full workload they diagnosed and replaced my alternator and battery allowing us enough time to reach our planned destination.

I had hail damage on my vehicle on 6-23-23 to the tune of roughly $9k. We hired Olsen to fix the…read morecar. We gave him a check on 9-11-23 from State Farm for the amount of the repair not including the $100 deductible. The estimate was fror 5 days. Olsen took 11 days and cost us an extra $400 in car rental. He then told us we couldn't have the car unless we paid him $400 out of pocket claiming that it cost him more. He promised to submit to State Farm for the additional $400 but we had to pay him $400 right then to get our car. We paid him. It's been two weeks and he absolutely refuses to submit the claim. So basically he charged us an extra $400 for nothing. Would you do business with someone like this if you didn't have to? I also had to snap the interior in the back myself and buy a clip cover for the upper inside right of my car for $25. I wouldn't really call that quality work! The guy Dan or Don who actually runs the place is seemingly almost never there. What you get is a guy with a small child who looks lost. He has no answers and always tells you that you will have to get a hold of Dan or Don whatever his name is.

Horrible customer service! My insurance company contacted Olsen's so they could simply check to see…read moreif the reason my car broke down was a mechanical malfunction or from something causing the damage. This would determine what kind of shop it would go to and if it's a warranty issue or something insurance covers. Seems easy enough right? Wrong. On a Friday morning they towed it to their shop and said it was no problem and would get back to us soon. Called them later in the afternoon and then they say they might not even be able to look at it until next week! On Monday I call and just explain that they just needed to look at it and get back to my insurance company with what they determine as they still hadn't looked at it yet. Which is all they needed to do is look at it! Finally they check it out! And it looks mechanical so there is nothing they can do about it and now it needs towed to Lander. I spoke with my insurance rep and she said that they would pay for the tow over to the other dealership. No problem. I call Olsen's on Monday afternoon and let them know it's covered by insurance and that I have an appointment on Tuesday at 1030 and asked them if they could get it to Lander for that appointment. They say sure and they will get it there first thing in the morning. Call them at 1000 on Tuesday morning and they are not even working on getting it over there because "they are waiting on insurance approval" and "don't have any tow trucks available". I call my insurance agent and she calls them back with the supposed approval they needed but they tell her it's only because of no trucks being available. They are constantly telling lies to different parties to cover their own tracks. Not once did they ever try to contact me or the insurance company if the delay was supposedly only because of needing insurance approval for the tow. Understandably, they are very busy this weekend because of the eclipse but it's impossible to get an honest consistent answer from this company. I'm here visiting family from out of state and by no means has this company helped the situation we are in currently. I would suggest going to basically any other company if you have a choice unless you are ok with your vehicle just sitting at their company until they feel like getting around to it. Horrible!

At the end of the day they fixed my breaks I had my car back just after noon. ... and the bill was…read moreless than the original estimate..... yeah I like this place

I dealt with Andrew, the owner, in a profession case, and he was absolutely wonderful. He was very…read moreeasy to work with, and came across as someone who definitely wants to truly help people. Highly recommend his services.

Broke down a few miles from the city... called Andy up and he was a lifesaver it was getting dark…read moreand we were worried about being broken down on the highway. He took the car to the dealership and then dropped us off to grab some dinner. He was so friendly and helped us out when we were in a tight pinch.