A pleasant shop to go to. I like going to a low-key place. That's not too busy. It's always nice to…read moreget a new haircut. I definitely will go back.

Appointment (definition): a fixed mutual agreement for a meeting or engagement at a certain time…read more I made one of those almost a week in advance. Day before appt I receive a voice mail from Maria who says "I had you on my book tomorrow at three. I had to switch a client of mine to that spot and I'm wondering if you could come in Wednesday.." What am? Mashed potatoes? No, I pay money for services: i.e. a client. No, Maria, I can't come in Wednesday and I won't. I've already switched appointments to make room for our scheduled time, You switched someone into my appointment because - what - my highlights weren't going to bring in enough money? If you cancelled because of almost any other reason (family, illness, etc) it would be acceptable but to switch to another client just because? This would have been my second time at this salon. I hope that for its future clients they learn the definition of appointment and also client. If customer service gets worse than this, I don't want to know about it.

Roxann did it again! Best colorist I've ever had - wonderful haircut as well! I recommend On The…read moreRox in Santa Cruz!

Tracey is amazing! She's exceptional at her craft with my blonde hair. She listened to my requests…read moreand delivered.

I have seen Tracy, for many years and she's a master of her craft. I always leave feeling good and…read morelooking good! The added conversation with a wonderful human with a big heart is icing on the cake. The other stylists are all so personable and I get to see their great work too.

Skip. Pass. Go Elsewhere. Inflexible. Narcissistic. Bossy. Difficult to work with. Tiny shop with…read moreinferior tools products and scheduling Instead go to IVO Salon in Campbell H17 @ Hamilton/Bascom. Excellent service better salon, more equipment better products nicer people and better prices Scheduled a hair cut with consultation for a color for my son. We live in Saratoga however lived in Santa Cruz and Santa Cruz Mountain area for 15 years so always looking for a good reason to go over the hill. Precious did not provide exact location details for the first visit. Had no idea this location was so hard to find on first try. I've been to the Hemp clothing and Sports Apparel hemming location 10 years ago, but unless you know EXACTLY where it is in this complex, add 10 minutes to driving around in circles We arrived 15 minutes after. I know I know, late. After driving in circles I dropped by son off with his friend so they could try to find it on foot. They ran around and in/out of buildings and were directed by another business how to get there. Before I got there, Precious had told them (they are both teens) that said its too late to be seen for a haircut and she would only give a consultation. Anyway once I found the business, my sons friend approached me and she said that Precious was turning him away but will give him a color consultation. I was shocked. Yes it was My bad, We were late. I just didn't think she was going to be so rude and blunt and hard lined about it. She did not even call her next appt to ask them arrive 15 min, so she offered my son only a color consultation. She was headlined about it even when I explained CoVid is more hectic than ever with work, driving over the hill, no directions had us driving in circles and running on foot. Nothing. The place is very tiny and forget about an additional person being inside. I did not know that either. She could have said "sorry" but that is definitely not her personality. The wind was blowing pretty hard and it was cold waiting outside Anyway, when my son came out from color consultation she gave us two options. 2 weeks from now for haircut or 3 weeks from now to do cut/color. We preferred cut/color. She told us Feb 24. My son said that is my birthday, Precious said "well you can sit in the chair" I asked for other options. Precious said "2 weeks for cut" Clearly Precious ONLY wanted us to take the date of my sons birthday. The 24th. We made it clear we had plans and it's my sons birthday. Precious was inflexible. So we scheduled Feb 24th, my sons birthday. He moved a few birthday plans to Tuesday Feb 23rd so he could accommodate Precious, not the other way around. So here comes a short 2 days before and Precious texts him to move to cut/color from Wednesday 02/24 (His birthday) to now Tuesday 02/23 - the date that he changed his his rescheduled birthday plans to accommodate her. Precious expected us to be accommodating and flexible while clearly she is not. Precious was dismissive on our scheduling, driving over the hill, WFH during CoVid and birthdays but when it came to HER needs, she somehow thought they were valid and meaningful but ours were not. Skip this establishment. Truly.

Precious has been doing my hair for about a year and a half now and I always leave feeling so…read morebeautiful and taken care of. She listens to exactly what you want and takes into account your individual hair texture. Always get so many compliments on my hair. Concrete Rose's management is also absolutely wonderfully. If you're able to get an appointment with any of them, you'll never look back!

Ginger has cut my hair for well over ten years - maybe fifteen - and she's outstanding. Highly…read morerecommended

So many nights I'd sit by my window Waiting for someone to…read morecut curly hair So many dreams I kept deep inside me Alone in the dark now you've come along "GINGER" you highlight my Life And give me hope to carry on You tame my frizz and give my curls life! I don't think I could ever move away from Ginger the Gem! If I do, I will make sure I can afford a flight back every 2 months for my healthy highlight and cut. I'm 55 and hated my curls most of my life until finding someone who knew how to make them beautiful. The only reason I wouldn't recommend Ginger would be out of selfishness to keep her already busy schedule more open for me - but that's not how I roll. . .

I've been going to all these lovely ladies for a few year now and started with tape in extensions…read moreand just moved on to weft extensions... and I am IN LOVE. The confidence boost the hair has given me is over the moon. And the color/dye work they do is great as well. Everyone is super helpful in tips to care for my hair :) Would give 10 stars if I could

There are not words to describe how trilled I am about this salon! I have been totally transformed…read more Can't wait for my next visit. Clean, cute location, with extremely nice stylist that know what they're doing! My hair was dead, breaking looking like straw! Now is silky, smooth full of life and shine!!

The service at Heritage is phenomenal, I have been coming here for years! Kayla is always attentive…read moreto my needs, and makes my hair look consistently amazing. I have had many services, including Hair Extensions, Keratin Hair Treatment, haircuts, hair color, light, dark and everything in between. The vibe is casual and fun, and Kim and Becca do incredible work as well. It is always a good time at Heritage, I highly recommend it for any hair needs you may have!

Excellent work. Good pricing. I really enjoyed the entire experience and my hair looked great!…read moreThank you!

Hair color touch-up, highlights, and cut with Vienna. I love her…read more I'm always so pleased after my appointment. I will have her take a picture of my hair and post it next time.

Glad I trusted Lori with my curls & beard. She is fabulous! Quick, professional, easy to work with,…read morethe real deal. I was really overdue, I feel like I have been excavated. Great deal, $40 for a hair cut with beard trim.