We had our pool completed in 2023, and since then we've had ongoing issues that have only gotten…read moreworse over time. After spending over $91,000, this has been extremely disappointing. From the beginning, there were problems with the workmanship. The coping was installed with chipped and cut edges facing the front where everything is visible. It looked unfinished and should have never been installed that way. They ended up replacing the coping, but not because of that it was replaced because the top of the pavers started peeling. When they redid it, they still installed pieces with the cut edges facing outward again. We later learned from another pool company that this is not how it should be done, the edges are supposed to be smooth and properly finished, not left rough and exposed. When they reinstalled the coping, they were cutting it right next to the pool, and all of the debris went directly into the pool. On top of that, the hot tub was installed too low and had to be raised. The biggest problem has been the spray deck. The very first time the coating started peeling, they attempted to patch it, but the color didn't match, so they recoated the entire deck. After that, it began peeling and lifting in multiple areas, and it continues to get worse. This is not a small cosmetic issue. The damage has continued to spread, and more areas are lifting over time. At first, we were blamed for the damage, which didn't make sense given how widespread it was. Later, the project manager acknowledged the issues and said they would be fixed, but that never happened. We didn't ask for anything unreasonable, we just wanted it fixed correctly. We also experienced issues with the pool and spa lights after about a year and a half. When looking into it, we discovered there were installation concerns that raised safety issues, including how the electrical components were set up. Between the decking continuing to fail, the repeated coping issues, the careless installation, and the electrical concerns, this has been extremely frustrating. I originally posted a review, but it is no longer visible, so I am reposting it to share our experience. After sharing my experience, I received legal correspondence regarding my review and had to seek advice on how to respond. I am simply sharing my honest experience as a customer. I strongly recommend doing your research before choosing this company. All we wanted was for them to stand behind their work and make it right.

Great customer service from them all! I thought maybe something was wrong with my pump but Cody…read morewalked me thru fixing it on my own, and he also said if I needed him to schedule a visit he would as well. Thanks to everyone!

I was in need of serious help to get my pool water back to blue again. I went into the Lumberton…read morelocation, and found Chris... the most wonderful, patient, thorough, and all around delight to help me with my water issues. I am halfway through my process of restoration. Anytime I need to ask a question, I simply call the store, and I get all the help I need. I am so happy we have this Lumberton store, and most importantly, a kind and courteous manager to help us. Thank you so much!

From the owner: Leslie's is your trusted neighborhood pool store in Lumberton, Texas and a go-to destination for…read moreall things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Leslie's price accuracy has always been phenomenal, as well as stock in store is always well…read moremaintained. Customer service is top notch for whatever your need is. I recommend this store to dozens of people a month.

Always great service here. They have any chemical you need, helpful with repairs and diagnostics…read more No complaints.

Our pool could not have turned out any better. We are the envy of our neighborhood. There is no…read moredoubt in my mind that adding this pool to our home WILL increase the value and the desirability of this property. Wonderful job by Brad and his team.

Very knowledgeable and respectful staff. They sell Tenjam Pool Loungers and were very helpful in…read morethe sales process & delivery. Management seems very informed of new pool technology and willing to help with questions.

Professional and Knowledgeable Honest company. I have known these guys for many years and…read moretrustworthy is the word I would use to describe them. They will see you through any job and make sure all of your needs are met from start to finish. And after they finish if you have any questions. I highly recommend Aquatic Pools And Hot Tubs. You can always call Justin on his personal cell.

We contacted Aquatic Pools and Hot Tubs about building a pool. From the very moment they arrived…read moreto talk with us, we were sold. They are very professional and accommodating. They created a custom pool for our yard with all the water features and lighting we requested. The pool is beyond beautiful! They created a real "resort" feel in our backyard. If you are considering a pool, please call them!!!! They are the best!!!

Excellent place for your hot tub needs. Mike and Pat were so helpful. They helped me find the…read moreperfect hot-tub for me with a fantastic warranty. The customer service has been outstanding. They worked with me to get the hot tub delivered to my convenience and were so responsive to any needs and concerns I had after the purchase was complete. I highly recommend this as the place to purchase a spa.

Recently purchased a used spa from this company. They were very helpful from the beginning. They…read moremade my purchase stress free. They gave me several recommendations to help me get ready for the spa and everything worked out well! Thanks!

My husband and I purchased a pool from this company and they were amazing! The team is very kind…read moreand thorough. We got our above ground pool half buried and I watched the entire process (I was super excited). The team was very precise with every measurement, they were safe and caring towards my hard and surrounding areas and they made sure their work was done the right way. They weren't sloppy like I know some companies are. The worked hard and late days to ensure the costumer was happy getting their pool done in time. I haven't had any issues with my pool and when I have questions they are quick to respond! However, if you do decide to burry your pool please make sure you have a way of hauling your own dirt off! Currently they do not offer that service but may change their plans to do so in future! I have no complaints. Great company!

Came out to check my dads spa and said they would be back the next week. They never came. My dad…read morehas been to the store twice asking them when they would be back to fix the spa and still nobody has been back to his house. It has been over a month and we have no expectation that anyone will ever show up.

Efficient and timely and good value. Would use them again for sure…read more Worked in really cold weather also Looking forward to dealing with them in the future

Brandon is amazing! The pool has never looked better. He's personable, reliable, and proactive. I…read morehighly recommend them!