Eastgate Pools built a pool in my neighbors yard and and a rock shot out from their equipment and…read morebroke my window. They would not pay for the repair. I am in the market for a built in pool and was looking to spend $ 90-110,000.00 and already had a quote from them. I sure hope it was worth it to them to NOT fix my $ 700.00 widow and loose out on a $ 100,000.00 pool. That is not the way I would do business. Then they insulted my intelligence's by saying it must have been from the heat, but you could clearly see where a rock impacted the window. Furthermore that window is on the north side of my house and does not get the heat all day like the south side does. Told me maybe my lawn mower did it. My lawn mower is a mulching setup so there is a plug in the discharge chute. I recommend staying away from this Co.

The absolute worst place you could ever do business with. Had them do an inground pool that…read morefinished last September(2024). Had many issues with plumbing they had an unqualified youngster doing. He plumbed uphill, backward, leaks everywhere. Got through that what thought, then had Jonathan come install a heater a month after. Fire things up yesterday and sure enough our yard is flooded with water coming out of the heater pipes(not condensation since it's not heating). These guys have no idea what they are doing but have cashed over 70k in checks from us. There is a reason they don't have positive reviews for inground installs and that is because they are terrible. I've not had a larger regret in my life than I do having ever dealt with these guys.

I came by this store yesterday to pick up a vacuum for our pool…read more My husband told me what he wanted, I had a picture of it on my phone and found it immediately when walking in. It looks well stocked and I noticed that the prices are comparable to other pool supply stores in the area. But also a dollar or two cheaper for some items that are carried at the big box stores. I was in and out of the store within a few minutes. The sales people working the counter aren't very welcoming or friendly but I was in and out so quick it didn't matter.

This place is great.... but the members are some of the rudest people I have ever encountered at a…read moregym. people just camp out on stuff and stare at their phones forever. Weights are left on everywhere.There's a couple who on Weds and Suns are on at least 5 leg things at the same time time and yell at you if you go near them. The Smith machine is an issue, there needs to be one more at least. An older member likes to use it for an hour while he use 4 other thing. The scary homeless guy is going to break it soon. He needs to be watched, he doing some creepy stuff. Great place and equipment but the people suck

This is much more than a local gym. The amenities are ample and top notch…read more -free babysitting -4 lane lap pool -steam room -sauna -hot tub in men's locker room -free classes (yoga) (barre) (Pilates) (HIIT) (spinning) -tennis -pickle ball -personal trainers -bar with beer or smoothies -ice machine -running track -basketball courts -massage therapy And that's all ON TOP OF weight room, exercise equipment, cardio, ropes, punching bags, nautilus, personal trainers, 3d body scans. The membership price is affordable and locker rental is very convenient. The club is clean and comfortable. The members are welcoming and courteous. A family owned establishment. They found ways to accommodate COVID regulations while still catering to members needs for basic services. I would recommend this club to anyone! Also Silver Sneakers approved.

Contacted them on 5/9, took till 6/26 to get part and install. One week later spa quit heating…read moreagain and was getting FL1 error code. Called them on 6/30. I'm still waiting on a call back & it's 7/14!!!! Phone recording says they will call you back between 24-48 hours! Not true. Cost me over $600!! Horrible customer service. Ended up getting someone from Thumbtack who contacted me the same day and came out the next day!!

I have called for over 2 weeks and no one will return my call. They came out and told me what was…read morewrong . I paid the $125 . Now nothing . I would go somewhere else if I knew of a place. ‍

A happy thank you very much to Dave & JimBob the experts from Ohio who installed my new COVERSAFE…read moreautomatic pool cover! these two took the time to make sure I was completely comfortable and happy with my new cover and went above and beyond my expectations of service. the Hoys

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

We purchased our hot tub exactly 2 years ago from February 2026. It was leaking so we made a…read moreservice call. Our hot tub is under warranty and per head of service operations... Our chemicals & water are is great shape. Our leak is a known hot tub issue. What upsets me is fact that this leak was not any fault of ours on AND trip charge is $149 up to 20 miles and $3.0 every mile after! ( sorry but we purchased from you; if traveling is an issue then I'd say DO NOT SELL out of you area! Our trip charge was $242 + service charge 1 hour $120 and part $35... total $424.79.. that is not a price you'd think of receiving when it's under warranty! After making a few calls and explaining this, no one seems to care! With that said I wouldn't buy from them nor recommend! I bought this for health reasons; I'm in total shock And very upset! ( how can a garage door company just down street from them only charge $178 for a trip charge and not price gauge you for not having their product!!? or being out of their range for service?!)

I would not hire this guy!! He's very unprofessional and showed up to my house smelling like…read morealcohol and literally brought a tent to pitch in my yard. Also doesn't return calls for days and when he does call you back he asks you the same questions over and over again!! Don't hire this clown!!! I would rate him less than 1 star if I could

From the owner: Above ground pool openings and closings. Liner installs. Pump and filter service. All above ground…read moreinstallation. Ohio Kentucky Indiana. 2 hr range distance from Cincinnati. Doughboy builder all ovals included. Pool tear down removals. Sand and vermiculite bottoms. Install any make or model of above ground pool any size. Kayak pool relined. Site surveys $100. Brick and stone work in off season. Culture stone, block, pavers . Much more. BB

Review update based on work completed: I can not say enough about how professional, quick,…read morefriendly and knowledgeable this company is. They did not install the original cover, there are very few companies who do this in Cincinnati. When our box was taken apart, we could see the issues we were dealing with, and the original company didn't necessarily do everything in the best practice way. We actually put a call into them when we first had the issue and are still waiting on a return call back. That was 3 weeks ago. Luckily Rileys pools passed along a recommendation for Cover Care. They were here early, with 3 men who quickly replaced our system. They were honest and knowledgeable when a small issue came to light. Instead of just doing the work , they came to us, explaining situation. This probably cost them a little more time and expense, but they did it right. We honestly wouldn't have known the difference, so are grateful for that. The lead time wasn't a big wait, as they said they have a large inventory and warehouse and most things, even motors, are kept in stock. Large ticket expenses are nerve wracking, but at least we know in this case, we got our money worth.

Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.