Our neighbors have been using this company to put in a pool. They dug up the pool last November,…read moreand it is still not completed. It is almost September. The company leaves trash everywhere. You can't drive down the alley without seeing a big mess. They always have an excuse for not finishing their work, covid, supply chain issues. They tear up projects, and never finish. I would never recommend them to anyone. They have been almost fully paid, and they won't finish their work. 10 months and still not done. Very disappointing! I still have my doubts that they will even finish the pool.

From the owner: With over 35 years of experience in building pools, and we have remained a small private builder,…read morelimiting the number of pools we take on in a year's time so that we can provide our customers with a quality job and personal service.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Love my spa and after 3+ years it was time for a little leak maintenance. I called on Friday with a…read moreneed for a quick turnaround within 2 days for someone to come. Megan put me on hold, came back a few minutes and squeezed me in the schedule for next day. Outstanding! Ricky and Scott, the tech's arrived, found the issue, fixed it and was gone within 20 minutes. Outstanding! The right people make a difference, today, they've shown they have the right people!

Love our spa great company to work with! Family owned, and operated. Very knowledgeable and willing…read moreto help.

Awesome spa at this time however, spa castle is currently under renovations up in the Carrollton…read morearea, but if you get a chance go there.

4/5 - Great First Experience With One Important Concern…read more This was my first time visiting Spa Castle, and I'm happy to say they did not disappoint. There are multiple pools and saunas, each with different temperatures and benefits to explore. Whether you want to detox, relax, or simply enjoy the water, there's plenty to choose from. You can also book add-on services like massages or scrubs for a more personalized experience. There are plenty of areas to relax, both indoors and outdoors, and while children are allowed, we thankfully didn't have many around us during our visit, so it still felt peaceful and serene. The locker room and bathhouse areas are fully nude, which is something I chose not to experience due to personal preference. However, one thing I did feel strongly about as a parent of girls was the fact that children are also allowed to walk around nude in these areas. While I understand this is part of the cultural setup for some spas, I believe Spa Castle should consider a policy that prohibits nudity for minors. Unfortunately, pedophiles don't have a "look," and some parents can be completely unaware of their surroundings. For the sake of child safety, I'd strongly recommend the spa reevaluate this policy and put something in place to protect the kids. Aside from that, I had a great experience overall and can't wait to return to see what the upcoming renovations look like. This place has a ton of potential and offers a unique, refreshing escape from the day-to-day.

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

We have used Summerhill Pool for remodeling a prior pool, sidewalk and patio along with regular…read moremaintenance and are using them at our current house for resurfacing and new coping plus regular pool maintenance. Matt has been our regular maintenance guy and in our book, he's tops!

I started using Summerhill Pools in 2021 after the deep freeze. They found the parts that I needed…read morefor repairs to my pool equipment. My weekly service person is Matt. He keeps my pool clean and in good working condition; helps with concerns and does a great job to maintain the pool. I would definitely recommend Summerhill Pools.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

****REVIEW UPDATE: spa was delivered 12/14. Received great service from Colby who saw my review and…read moredid what I was asking for the entire time - set proper expectations and communicated about the product I received. Very happy with the service provided by Colby. Originally gave one star, changing the rating based on the service Colby provided. I have had the absolute WORST SERVICE ever. I ordered a new hot tub in MARCH. My original delivery date was slated for August. Not ideal, but understandable with the supply chain issues we're experiencing. It is now November, and still no hot tub. More than that NO COMMUNICATION at all regarding when I can expect my hot tub. I have visited the store and called, only to be told the regional manager will call me - still waiting on that call. I have had better service spending a fraction of what I'm spending with this company. They are great before the sale, but after the sale is dismal. I will never recommend this company to anyone.

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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We purchased our backyard storage shed on April 23rd (Ft . Worth location)and were told that it…read morewould take 4 weeks. It's June 2nd and still no shed. When we called on week 4, we were told it would be an additional 2 weeks. When we called 2 weeks later we were told the truck was broke down in another state. Really? There's no alternate truck available? At this point i feel like we won't ever get the shed. I wanted the shed installed prior to my husband's deployment, but that is not going to happen as he leaves this Sunday. I would not recommend this company. I'm sure Lowe's or Home Depot would have had this thing installed by now. You get what you pay for!

I'm very disappointed with this company and will not do business with them again. The building…read morearrived half a day late and the delivery person did not have the materials needed to maneuver the building into place. I had to make a run to a retail home supply store and purchase $50 worth of materials to complete the installation. Buyers Beware.