Terrible experience. Started off fine and then there would be weeks without seeing any workers. One…read moreof the worker's truck parked in front of our house for 6 weeks, but again no work done during that time. No communication about the schedule or owner would say workers would be here and then no one showed up; again, without any communication. Had to constantly text and leave multiple voice mails before any response. No supervision of work so some work had to be redone. After 7 months the pool never was completed and our yard was left all torn up, We had to figure out ourselves what to do and find people to do at additional cost to us. We thought we did due diligence prior to choosing this company. Learning point is to be sure business is BBB accredited which this one is not.

Dustin has every excuse in the book to not perform work in a timely and suitable manner. He rarely…read morepicks up the phone and will text he will call you back (never does). You constantly have to contact him and then pray one of his workers shows up. After shotcrete applied, it took 7 months to complete my pool! His workers just disappeared! Additionally, I have had warranty issues since my pool was constructed by him, well over a year now, without any resolution (light doesn't work, filter nosel broken, etc.) . Loud and noticeable air bubbles in both the pool and spa. Spa jets not having appropriate pressure. Plaster application was not performed well but he never came out to comment on it until a year later. Finally, items are in the contract, that were paid for, still not taken care of. His workers also destroyed my fence by digging and placing plumbing right next to the fence poles. Another $14k+ extra spend. I attempted to come to a resolution by identifying a chiller/heat pump to be installed for free instead, which he agreed upon. Of course, that was never installed. He also parked a digger in our front lawn for 5 months which was well after excavation and uneeded for our project (free parking?)?. Constant hassle of attempting to get work done and completed/fixed. I wish I had gone with a more established company.

Pool was a swampy mess from this winter. Daryl had his guys come out and fix it up, and it looks…read morebrand new. I couldn't be happier with the work Dalton put in. I easily recommend Native Pool Service to anyone who needs their pool cleaned up.

I have have been using Daryl and his team at Native Pool Services for my weekly pool…read moremaintenance/cleaning for several years now. Daryl runs an honest and very professional company and crew. They actually take the time to scrub the sides and vacuum the bottom of the pool and jacuzzi. They never call or reschedule and always sends a picture of my clean and sparkling pool when they are finish! Very pleased with their services for my pool needs! Thanks Daryl and Cole!

I strongly recommend that anyone working with this company do themselves a favor and have their new…read morepool build inspected at every phase of construction to avoid issues and unnecessary headaches. These inspections should be performed by an outside, independent source, as this company cuts a lot of corners, lacks quality workmanship, and uses subcontractors who are very questionable and often disrespectful, showing little to no regard for your property or investment.

Our pool project was scheduled for completion in June 2024, and as of January 2026, it remains…read moreunfinished and unusable. Despite giving this company multiple opportunities to correct significant workmanship issues, we are left paying for a pool and spa that cannot be safely used. We are now being forced to pay out of pocket for independent pool inspections, a structural engineer, and concrete and deck remediation to address problems that should have been handled correctly from the beginning. When we attempted to resolve this matter by requesting to retain the remaining $10,000 from our loan so we could move forward and repair the issues ourselves, we were met with defensiveness, threats, and unprofessional behavior. To make matters worse, our plans to list our home for sale have been delayed because property records show no permitted pool at our residence, raising serious concerns about whether proper permits and inspections were obtained. The stress, financial burden, and disruption caused by an unfinished project have far outweighed any perceived savings. What was meant to be an exciting investment in our home has instead become an ongoing source of stress and unexpected expense. Our experience with JS Pool and Patio has been extremely disappointing, and we strongly encourage future customers to thoroughly verify permits, inspections, and workmanship before proceeding.

This company is the worse! They were scheduled to be at our home between 2-4pm. They never showed…read more When contacted, he says he forgot to put us on the schedule. Thing is, he is the one that called us to schedule! Stay away, they lie and are unreliable! Edited to show reply: I fail to I understand what being from a warranty company has to do with the fact that you didn't keep the appointment that you made. You made a commitment to provide a service. You failed to honor that commitment. For someone to respond to a review like this shows what a horrible business person you must be. I really don't think someone could be arrested for a comment on YELP. Maybe you don't understand how laws work. Maybe I will forward your response to the authorities as well. I will be forwarding your comments to the warranty company though. Hopefully you will get no further work from them. Maybe if you had answered the phone when we called, you would have made good on your commitment. But it seems you have more than enough time to be on YELP, but not enough to keep your appointment to fix my pool. I wish you all the best in your future endeavors.

I take care of my pool myself but when I can't figure it out I need help…read more Joe from Phoenix came out the day I called him and quickly figured out the problem and more importantly the solution. He was timely, professional and cleaned up after himself. He took the time to explain it all to me and gave me some reasonable options on repairs vs replacing parts. I had this pool built 16 years ago and have had many pool service people out over the years but I'll tell you, Joe is my guy from now on!

I tried calling them to do some cleaning and stain removal on my pool. Called them on 3/24, 3/26,…read more3/27, and 3/28. Every time I called, the person who answered the phone said he'd have to check with the owner and call me back to get me a price. Repeatedly promised to call me and never did. Kept saying things like "I thought he called you yesterday" or "he said he already called you". I don't understand how companies like this stay in business

When I used them last year, they were fantastic. I called them about 3 weeks ago to schedule a…read morefilter cleaning. It took about a week of back and forth to finally get someone to tell me that they'd be coming out in 2 weeks. I called in today to verify that somebody would be coming out to take care of this, as my pool is starting to turn green. The lady told me that the person I had spoken with is no longer with the company, so I'll have to wait another 2 weeks because this is their busy season. I made an appointment with the company, not a person, and yet since a person left, I'm forced to go to the back of the line. I told them I'd take my business elsewhere and she didn't seem to have any objection with that. It's really a shame, because I was really happy with the work Sokhon did on my pool the last few years.

Once again Dan exceeded my expectations with his customer service. I am having trouble with my pool…read morecleaner and he let me borrow one of his until we figured out what is wrong with mine. He took mine and to figure it out and did not charge me because he said it looked perfect inside when he took it apart. He did not charge me for his time to do this. In fact he did not charge me for anything. I am a customer for life for his honesty and impeccable customer service. Mine is under warranty and I have to reach out to Hayward so Dan told me to keep his until I get mine taken care of. So grateful for his helpfulness because I am so frustrated with what is going on with my pool cleaner. His works great in my pool.

I had a major algae problem I could not control. I called AAP and they came and checked it out. It…read morewas too far gone (see pic) to treat with chemicals, so they drained it, pressure washed it and refilled it. MY GOSH!! I couldn't believe how clean they got the plaster, and when refilled and balanced it looks perfect! It took 1 day to drain, 1 day to clean, 2 days to refill and we were back in the pool! I am very satisfied with AAP and would highly recommend them for all your pool maintenance needs! Thanks to all who helped us get our pool back just in time for this great Texas heat!!

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

This could be a record! A 29 year review!!!!…read more At several houses, different pools and conditions I've used Pool Chlor to treat my pools. Are they perfect...No. over the years I've dealt with two owners and countless service technicians. There have been a lot of ups and downs but, they're always come through. Recent upsets with supply chains and labor shortages have affected them like everyone else. However,they've always been responsive to an out of the ordinary phone call. I would recommend you take a look if you're thinking about a new service company or you're starting up a new pool.

Pool Chlor continues to provide outstanding service. They are honest, fair, and easy.to work with…read more The owner, Jeremy, runs a great shop and his supervisor, Ben, is great. I highly recommend using them.