I can't recommend Elite Pools and Spas highly enough! The owner is incredibly knowledgeable,…read moredependable, and kind--qualities that are hard to find all in one person. He takes the time to explain everything clearly, show up when he says he will, and always leaves the pool looking spotless and well-maintained. Whether it's routine cleaning or a repair job, the work is consistently top-notch. It's such a relief to have someone I can trust to take care of my pool. Highly recommend to anyone looking for reliable, high-quality service!

Tommy at Elite pools does a great job. He keeps our pool sparkling clean and is always ready to fix…read moresomething that breaks or needs adjusting

Chris is not a retired US marine or a trustworthy person. Lies from the start! Will constantly talk…read moreover you and tell you what you are doing is wrong. Brags about his "20 years" of experience, but hear it all the time from customers how horrible he is. This company only tests chlorine and ph. No other chemicals. Will show up late and stay in the truck.

This company was recommended by my real estate agent. He must get some kind of a kickback for…read morerecommending them because they are the worst pool service providers I have ever had. They send random bills for things through email and do not except electronic payments. It is the worst system I have ever seen. The guy that cleans my pool spends the entire time on the phone and not much time cleaning the pool. I complained a lot and finally had to fire them. Save yourself the trouble and find another company.

I had a pool flooding emergency on a Saturday afternoon. I could not get it to stop . I called the…read moreafter hours number and received a call back from the owner of the company! He made a household himself and he was able to quickly resolve the flooding issue. I am so grateful for the after hours help. I can not speak highly enough. Total Pools in Green Valley has come through again!

I used to go to Leslie but there chemicals quit working like they used to. They kept telling me to…read moreadd more chemical. I went to total pool care and they told me all I needed was there chlorine tablets. My water has been perfect all year and it was half the cost of Leslie . I heard Leslie gets there chemicals from china.

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Went in to get my pool pump fixed and needed a part. Jim went out of his way and showed me some…read morethings to look for when maintaining. There was a bearing he took out for me and cleaned and now it is working like brand new. Hard to find customer service anymore, and he went out of his way to help me, without any other motivation to sell me more. I have never had an issue doing business here, and they are knowledgeable and honest!

My Dad bought a new pool filter from them and had it installed for a total of $2000.00. This was 18…read moremonths ago and the filter has never worked properly. The pool is constantly dirty. We have contacted them many times and each time they promise to come out and fix it however, they have never shown up! I do not recommend them at all!

By posting this review I hope to give the reader not only information on Presidential Pools but…read moresome insight on having an inground pool built. Here is our story. After deciding that we wanted to have a pool built I went to the internet and researched pool companies in Tucson, trying to find the best ones. I narrowed it down to six companies. (There were more that were equally good but they specialized in larger, more high end pools.) Anyway, the six I contacted were Presidential, Southern Arizona, Oasis, Omni, Zarate, and First Choice. I set up appointments with each one of them to come out and look at our yard and discuss it with us. I gave each one the same basic parameters- approx 30 x 16 in size, with a depth of 3 in the shallow and 5 in the deep end. Fair amount of decking around the pool, no heater. Pebble sheen plaster. (Like Pebble Tec, but the aggregate is smaller). So everyone had the same marching orders. Bill Butler with Presidential was the first one to come out and the first one to get back to us with a layout drawing of our backyard with the pool in it along with a price. I had an immediate gut reaction to Bill that he was someone we could trust and that they would do a good job for us. It took awhile to gather all of the bids and alas, two companies just blew us off and never returned calls or got back to us with pricing. I'm not sure why that was, maybe the job wasn't big enough for them? Anyway, Omni and First Choice were the ones that ignored us, despite coming out and promising they would get back to us right away with pricing. So now it was down to four companies. Presidential and Oasis were pretty close in price, the Southern Arizona and then Zarate. So we compared apples and apples with Presidential and Oasis and we went with Presidential because although their bids were close to each other, we felt most comfortable with Bill Butler. So we signed a contract with Presidential and gave them a deposit. They said it would take about a month to get permits and whatnot and that is about what it took. After the permit was issued we then met with Heather, the project manager with Presidential. She explained to us in detail what the process would be from start to finish. Much like with Bill, we felt comfortable with Heather right from the start. I am a big believer in communication and Heather was great at that, always letting us know when crews were going to be showing up and what was going to happen next, etc. Anyway, after the month or so wait for permits, our project got underway. From the day they began excavation until the day we were swimming the total elapsed time was six and a half weeks! After completion they had a tech come out and do all of the equipment start up, chemicals, etc., and then a couple of days after that they had a tech come out and show us how to run everything and take care of our pool. And while our backyard is still under construction (by us, see pictures), our pool is complete and myself and our family are enjoying it to the fullest! Presidential Pools was absolutely great and this entire experience was painless. They built a quality pool in a timely fashion for a price that fit our budget. Bill Butler, Heather, Callie and the rest of the office staff, well, they were all great to deal with and all are very good at their jobs. I can't say enough good things about having Presidential Pools build our pool for us, I would highly recommend them! Gary Hickey Tucson

Quality is above and beyond expectations! Shane & his crew were very responsive to all of our…read morerequests and informative. We LOVE our new custom pool! HIGHLY recommend Presidential Pools!

Outstanding professional service, workmanship, and knowledgeable in all aspects of taking care of a…read morepool and spa.

Okay here's the situation. I almost didn't hire these folks because the lady that handles the front…read moredesk is both incompetent and unpleasant. I initially called and she said the owner would get back to me. He never did so when I called back, she told me I had never called her before. I know I called her? I recognized her voice (which sounds like someone needs to switch to filtered cigarettes), and I have met the owner, Bob. I told her I was sure I had? And she yelled at me that I hadn't because she had looked me up on the call sheet. I looked in my call log on my phone. I had called them. She still insisted I hadn't. It was so weird. At that moment, I realized that I was arguing over the phone with a stranger, so I asked her if she wanted to clean my pool or not and she calmed down and said she did want our business so what did I want? Also they seem to have difficulty getting the bills in the mail. And when I have needed something extra the message is not passed on. So why the four star review? Is this just Yelp inflation? Nope. My pool guy, Trey, is the best. My pool is crystal clear. He takes care of everything and he even shows me what to do if I have any problems when he is not there. Trey is very thorough with the vacuum and skimmer and even showed me the right way to vacuum the pool so that if I needed to vacuum, I would not screw up the pump. He is always on time, except the one time he cane a day early because he had a doctor's appointment. If you can get past whatever is happening at the front desk there, you will be rewarded with a perfect pool.

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!