Quality is above and beyond expectations! Shane & his crew were very responsive to all of our requests and informative. We LOVE our new custom pool! HIGHLY recommend Presidential Pools! read more

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The team at Presidential was great. Carlo and Shane were great during the whole process. Pool turned out great No surprises, the work went like clock work. Start up of the pool and orientation was handled by Elijah who was very knowledgeable of the equipment and friendly to deal with. Genero is handing the landscaping and pavers which looks great. Overall a great team. I would highly recommend. We are very pleased with the end product that did not break our budget. read more

Our experience with Presidential Pools and Spas was amazing! Right from the beginning stages Carlo listened to what we wanted and drew up plans perfect. Then we were introduced to Shane, project manager, who was just as great to work with. Every step of the way from excavation to filling the pool with water we were in constant contact with Shane. The crews he sent out did a fantastic job. They knew exactly what had to be done and they did it. Very personable crews! Everyone was always on time and cleaned up everything before they left. Callie also played a vital role in sending out emails with dates and times of what was coming next. We have dogs so it was very helpful to know specifics. Our project was completed in 5 weeks! We couldn't be happier with the whole progress. We highly recommend this company. read more

Shane was an awesome person who saw to it my pool was right and right on time. He always responded to texts and calls. Shane was polite and respectful. read more

I am in the process of having a pool/Spa put in right now with Presidential Pools. I am going to wait to post my full review until the pool is completed, they gave me an estimated completion date of March 27, 2023. Stay tuned, I will definitely come back and update my post explaining my full experience. 4/12/23 Pool not completed. I am told it will take 5 more weeks. May 5 completion date. Stay tuned, I will come back and post final review. read more

Presidential Pools & Spas - Pool & Hot Tub Service Near Me - Tucson, Arizona

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i'm going to rate this company a 3. I will start by saying our pool turned out beautiful! they came to do the final walk-through so to speak regarding the completion of our pool, and my husband rated the project manager it as "good" saying that ultimately, he was better to deal with in person as opposed to via email or text. The project manager, shane, well I'm just gonna throw it out there is a little bit of a "a-hole" via text and emails, it's more important to him to show authority and to displace blame as opposed to "what can I do to help the customer." Again to stress that our the pool turned out just absolutely beautiful. they broke ground the first week of January and today was the final walk-through of everything being done. The main thing that we had to do was really keep on them. After they poured the cement/shock creek, or whatever it was that needed to sit for seven days before they could do whatever they need to do next, instead of putting us on the calendar for seven days out, they put us on the calendar for three weeks out. Had my husband not reached out to them to ask, when they were showing up next, we would've been sitting for three weeks, they moved us up and said they didn't know why they put us three weeks out. Some days their work didn't start until 11:30 in the morning and they would work a few hours and then be done. one day we asked what time should we be concerned if they don't show up because it was 11 o'clock that morning and still no one had shown, and we were told that if no one shows up by 4 PM to call them. When the end of the day is 5 PM. Nice. Another day, there were two workers out there, I'm assuming the younger one was, perhaps the son, who decided to sit back on our patio furniture and take a nap for a while. I would have to go out frequently and pick up the garbage that was left in my yard of empty orange juice bottles empty water bottles and energy, drink bottles. at one point we asked when someone was going to come back, at least straighten our yard out because it looked like several bombs went off in our backyard, with piles of dirt and trenches left open, and out front along the driveway and sidewalk were two child swimming pools that were left for about 3 weeks after use they are used for leftover cement or water to rinse out into. Once we texted a photo of the yard and asked when the mess was going to be cleaned up, they came back the next day to clean it up. granted we live in a pool lot and we live in a Pulte home whereas the builder put the gate on backwards but still level however when the pool tractor literally pulled the gate out of the cement post, and they put it back up to where it barely latches bc they jerryrigged it and it isn't level we were told that we needed to take it up with Pulte instead of them. Pulte, granted the gate was backwards, did not rip it out of the cement block, they did. I guess my overall complaint is the fact that we really had to continually check in and ask when things are going to get done and when are they going to show up next? and then more often than not, the response that we would get back from the project manager would be A LOT different that when we dealt with him in person.... granted some people just don't realize how they come across in emails and texts, other times, I think he knew exactly how he was coming across. My advice to him would be, learn how to communicate appropriately and effectively with customers. BTW,Carlos was just fine to deal with. would we go with Presidential again, depends on if got the same project manager. A good project manager manages the project very well. That includes managing the people, managing the schedule, and getting it all wrapped up Nice and neatly, ie managed well. That didn't happen here. maybe something was going on in his life, then be forthright, and admit it, and ask for help. Maybe he just had too much on his plate, but nothing, nothing is a good excuse for poor communication skills. not to mention, whenever I would text shane, he never responded to me, I thought, perhaps I had the wrong number so I checked with my husband, I had the correct number he just would never respond to me. read more

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Presidential Pools just finished up our new pool and it is beautiful! Started in March and finished the last day of May. 1-1/2 months earlier than promised. Carlo did a fantastic job working with us to get everything we wanted and was really helpful laying out the design. Shane was our project manager and he was the best! Always showed up when he said he would and was always friendly and professional. Always answer the phone when I called and responded to text messages within 15-20 minutes. He always showed up right after each phase of the project to make sure it was done correctly and that the workers had cleaned everything up before they left. I would highly recommend Presidential Pools to anyone looking to get a new pool installed. I would hire them again if we ever move and need a pool built. It was a great experience and the results were fantastic. read more

The entire process of getting our pool done through this company has been a nightmare. They subcontracted every service out to random individuals. First, we were charged for a hard dig (an additional $5k) but they didn't bring out any special equipment for the 'hard dig'. Next, once they poured the concrete, it was immediately obvious that it had been a bad batch of concrete. There were cracks EVERYWHERE. We told them we wanted it redone and they sent someone out a week later to 'patch' all 80+ cracks. After calling and emailing about how unhappy we were, they hired a company to come remove the concrete so it could be redone. The company they hired put two holes in the side of our house with the machines they were using and then tried to patch them without our knowledge. Getting presidential pools to pay for the damage was like pulling teeth. It took seven months to see a check from them. The fence they put in was damaged and needs to be painted in some areas and there is an area where my son can crawl underneath. He's two years old and can't swim yet, so we had to patch it ourselves with a temporary fix until the company sends someone out to fix it. We have been trying to get this done for months now. Their were and still are repairs that need to be completed that have been taking an extremely long time. It seems like now that they have our money, they don't care to fix anything. It has been a disappointing process from the start. For a $75k+ pool, you would think they would be eager to help us, but apparently that is wishful thinking in todays society. The pool is beautiful, but we had so many problems with the managers, company and contractors that we would not do it again or recommend it to anyone. read more

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DO NOT use this company! I mean wha Most unprofessional company. Ran into the side of house during the dig, spread cement all over our neighbors ac unit and side of house, ran over and cut our drip lines for front yard landscaping, ran over and killed plants in front yard and then told it was our problem as that kind of damage is waived in contract, over promised and under delivered. They jammed all the pool supplies into one corner and now you can't get in to even change the filter!!! They drug their feet on every aspect and always had some kind of personal excuse as to why. Their team is a disrespectful wreck that needs training in customer service and project management. I would never, ever recommend this company to anyone. We had friends that bought a home with the same builder a month after us and they had their pool built by California Pools and were done 4 weeks ago with no issues along the way. 6/15 - thank you for reaching out and taking our complaints seriously for 1 week. Back to normal now, can't get dates on completion, unanswered voicemails and emails, wrong lights installed in the pool, trees installed are too small, oh and not to mention the first time turning on the jets in the hot tub and one of the caps/head of a jet flew off....in addition to grout falling out around the tiles. Real solid high quality product from Presidential Pools. On a positive note I guess they weren't responsible for the cement sprayed on our neighbors house. Doing the landscape package together seemed like a good idea at the time as we were promised a complete backyard. Apparently it takes longer to complete the fire pit and BBQ than it does a pool. Hoping to use both those features by 4th of July at this point, even though we were told a completion date of May 15th. I wish this nightmare of a company would finish my pool and backyard. 6/27 The fun continues, pool still has outstanding issues and my BBQ is not done. Not to mention the stone work for the counter top is some of the worst I have ever seen, absolute garbage. We didn't even get the opportunity to pick out the counter top stone for the built in BBQ it was Presidential Pools "designer" Carlo, haha....it looks terrible and the design of the BBQ isn't what we wanted either but hey it's what Carlo wants we just get to pay for it. read more

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So Prepare for headache after headache. our original pool price was around 60k our sales guy told us to bank 3k incase of a hard dig but not to worry as the 6 other neighbors that built a pool with them didn't have a hard dig. I was going to back out of building the pool at the sound of extra money on top of the 60k already. I walked the yard with the project manager removed all trees in the way that they requested to prep for dig day. Dig day comes the excavator crew shows up and digs 3 random holes in my yard as if they were looking for any reason to call this a hard dig after about an hour and a half they try leaving with out saying anything. I asked him what's going on and the guy replied this is a hard dig we are leaving the project manager Shane will call you. So a couple hours later he calls telling me I needed to get him a check for over 5300 more for this so called hard dig. I simply asked how did you come up with that number no one has been here and that is double the price I was told to plan for in the event we would need it as i could not request more from a loan that had already funded. He got short with me and said Its up to me if I pay it or not that they could simply put my wall back up and pull out. I asked what about the damage to my yard and the 3 holes he said the damage was my problem and the holes would be back filled and i would forfeit my 7k already down. I told him the dig crew hauled off all the dirt to use on another job how was he planning on back filling and all i got was they should have plenty of dirt to backfill if thats what I want. So I called my sales guy whom i have known for years and asked him why I was being strong armed and he told me that the sub contractor that they are using is notorious for this kind of thing when they are slow they will make money as they see fit. so fast forward to Monday the excavators are in my yard again digging away with out me approving any work order to pay extra so i set a camera up in the window these guys dug no problem at all for 4-5 hours it was not until my toddler pulled on the blinds that they saw the camera recording them all of the sudden they stopped went and got a jack jammer off of the truck and used it for about 30 minutes. After they were made aware that we had an issue with the price they started being disrespectful intentionally tearing up my yard with the bob cat spinning circles in the yard, riding wheelies down the side yard to further destroy what they could this was witnessed by my neighbor as well as my mom on multiple instances. they ran over the a\c pad and cracked it as well as ripping out an extra tree and throwing in in a trash pile without consent. At this point I went and got the boss of my project manager Shane i believe his name was Chris, he came to the house to look at the damages that were caused at the time he told me we don't normally cover these damages but given the circumstances that they would. we also discovered that they had dug the pool wrong and now a rebar beam was going to have to be constructed and extra concrete was going to be needed as well because the first 6 feet of the pool was to be a baja (only 2 ft deep) and they dug right through it. The plumber was fired off of the job as he didn't know what he was doing apparently the normal plumber they use was not available so this brain surgeon was called in. He also drove his box truck up in the yard running over my water main crushing the encasing of it and then of course leaving it with out saying anything to anyone again I have cameras on my house so it was easy to see what happened. Fast forward 4 months now the pool is finally done I have replanted my trees and begun working on all the damage landscaping in the back yard so I requested that they pay for my trees to be replaced and my a\c pad to be fixed as agreed too previously and the project manager Shane tells me that they wont cover it that its on me and I signed paper work agreeing fix any damages in the yard on my own. I have waited close to a year to put this review out to be seen as I gave them the chance to make things right. THEY HAVE NOT!!! read more

I shopped several providers for our job. Hands down Jason had the absolute best architectural design for our property. He considered all the property lines and shapes before submitting the drawings. The timeline was laid out, and aside from weather conditions we were on schedule. Cruz was our project manager and went above and beyond on our job each and everyday. If I had to do it over again, I would choose Presidential, "hands down". Josh was our orientation contact...he was patient and most informative. He completed troubleshooting on the internet portion of the heating system. Hats off to Presidential's attention to detail. read more

I have NEVER been so disappointed in my life with this whole process. I don't even know where to start it's been so bad! Well, I purchased my home back in the beginning of May and it's still not completed; it's now the middle of August. My neighbors went with a different company and they're nearing the completion of their pool after just six weeks. The design has been mocked for whatever reason and isn't what I had envisioned Or explained and materials I didn't know were available were never presented. Had to make changes throughout the project because the original design wasn't carried out. Now, the construction; LACK OF COMMUNICATION THROUGHOUT THE WHOLE PROCESS!!! I've been the one asking for dates, deadlines, and information on progress with regards to this project and Presidential dropped the ball in so many ways. I'd be away for work for an extended amount of time only to find out nothing had been done. No phone calls, emails, or even stopping by to explain the process or delays were done. And then, I get the "I know a guy" to do masonry works... that has been an absolute disaster!!! Now through all of this, you'd think... be patient, it will be beautiful when it's done, but I have to say I'm not loving it for the $50K+ price tag. I should want to come home to relax poolside and the only thing I can think of is this has been an absolute disaster and I should have gone with someone else. Needless to say, I would not chose this pool company to do any future work for me and am very close to firing them and have someone else finish the job. After nearly four months, this is what I have to show for (see below) 8/26: it's been two weeks.... and still nothing more is done. The contacted mason outside of this company is fulfilling his end of the bargain, but once again, Presidential Pools fails to follow through. Will keep you posted.... will likely be done around Christmas time. 9/22: still not finished. I finally got water in the pool, but they still haven't completed the project and still no communication on a timeline when it will be completed. Will continue to keep you posted. read more

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Contracted for pool and spa 10 months ago. However according to our superintendent there are "many jobs that are ahead of yours" which is why we have waited three weeks to get an electrician to come down from Phoenix to Green Valley. Open ditches for over a month. We have had bad cad drawings, bad measurements, bad ground layout, failed city inspections, bad communication from everyone at Presidential. Would not recommend. read more

My husband and I reached out to this place well over a month and a half ago, JUST for a design or an idea of things. The guy told us he would get us a design, but that they were about 12 days out. So okay no big deal. We sent him the plot plans and the yard pictures he asked for, and he never even had the courtesy to email or call and say hey I'm running behind or whatever. 12 days turned into now just about 2 months. We never even heard one thing back from them. I told them I wasn't interested in a 100,000$ pool, which is what they try to sell you, I want a simple one. Pretty sure that's why they put us at the bottom of the list because I wouldn't spend that much to put in a pool. We went with another company. Who met every single criteria and listened to us! read more

Not good is an understatement. Sales dept was great, original site manager was awful. 10 months later and my pool is still not done. There was an error made in the measurements of the water features so they had to saw 2" off of one side. You can't really tell so I was okay with it. They had to remove the tile to saw it and once completed, they retiled it but never came back to grout it. $56K and they didn't come back. 2 months ago, they said they would "investigate it" with their sub contractors and apparently, they haven't completed their investigation because my pool is STILL not done. FIND ANOTHER COMPANY!!!!!!! read more

Presidential was the only company in Tucson that was easy to get a hold of and get a designer out to the house. We started working with Dave and then our construction manager Heather. They both followed up with me when I asked questions and never left me hanging. We came into this process knowing that it would take awhile to complete so we stayed patient. We are overall happy with the design process and construction process. There were a few time delays but nothing too crazy. read more

Working with Presidential has to complete our pool project has been astoundingly pleasant. We started the process with Jason, who was incredibly patient as we changed our minds more than once about design and materials. When we started the project we met Cruz and Chris, who made sure that things went as planned throughout. Everyone was patient and friendly (which is not always common with these kinds of projects) and they were open and communicated with us constantly. Always professional and timely in their responses. I can't speak highly enough of the company and the people we worked with. read more

I NEVER write reviews online and this is now my 2nd review for Presidential, which I hope helps demonstrate how frustrated I am. I wrote a review back in November after 9 months of frustration and here we are just shy of 1 year process with even higher frustration. Communication has been worse. Everyone at Presidential and their preferred landscape company Sanctuary, points the finger at each other instead of solving the problem and just getting the pool built. This is a complete lack of management on this project. I could go on and on, but I'll just say this... If you're okay with false claims, incorrect information, over promises, miscommunication and nobody to ensure the project moves forward without you yourself calling people at Presidential, this is the pool builder for you! read more

We had a great experience with Presidential Pools. We interviewed about 5 different pool companies, and it was painful just getting a quote back. Most of the them took forever (3 weeks), and refused to detail out the pricing and options so we could see what we could or couldn't afford to add. Presidential was different. We had our quote in under a week, and each item was itemized! Our sales rep was Sean, and he was great, but unfortunately is not with the company any more. I would recommend Carlo, as we also had great interactions with him as well. During the building process we were assigned to a Project Manager - Chris Munton. He was awesome! I can not even begin to describe how much he went above and beyond to make sure we were happy with the pool. There were a couple of issues that came up during the build - trust me it happens with every pool - and he was on top if it every time. He also made sure to reassure me that he would make sure it would get done right. We had quite a bit of travertine put in around the pool, and after it was laid out, its started cracking. Chris contacted the subcontractor, who contacted the supplier and voiced their concerns that it was a bad batch. Net-net, Chris made sure the whole thing was replaced at no cost to us. Unbelievable customer service!!! From contract signing (March) to permits (April) to digging (May), it took about 3.5 months. The pool was filled and ready to use by end of June. If you decide to build a pool, research the rest, but I would strongly suggest you go with Presidential Pools. Ask for Carlo in Sales, and Chris as a Project Manager. Tell them Valerie recommended you. read more

Presidential Pools & Spas - Ward Pool - Pool & Hot Tub Service Near Me - Tucson, Arizona

We have had a horrible experience with Presidential Pools. They digged out our pool on 10/31/20, and we started filling our pool on 6/8/21. Just after we signed the contract my wife and decided not to go with a fire pit. That was on 9/20/20 that I notified them. At that time I was told it will go towards the principal. As of 7/19/21 was told we should be issued a check. The lack of communication between the project manager and us is horrible. It could be weeks or a month and haven't heard anything. But we I reach out via text, then all of a sudden we are scheduled for next. He would always say when I hear something I'll let you know, but he doesn't. That is really frustrating. Even if it's bad news, just communicate with us. Getting shot Crete was difficult, especially hearing from other people who are getting there pool done by other companies that they are finishing before us. Project Manager wouldn't give us any information on when shot Crete would be coming. I had to call Spartan concrete to see where we are at. We had a email about tile and clean up crew has been sent on 4/22/21. Tile was done on 5/08/21. For some reason clean up crew would not give a schedule to the project manager on when they will come out. I got so feed up on picking up after the crews I got rid of the cement clean up area, all of the trash, wood, boxes, energy drink cans, food wrappers. We wanted our backyard back. From all of the crew members and taking out the pieces of wood around the decking there are alot of areas that got scratched, and chipped. We were told to use the let over paint. Why would we have to touch up, when you buy a new car you expect everything to be perfect. To top it off, we have a leak. Its been over a month. We are losing money daily because of this leak. A bucket test was done, dye test was done. The project manager turned off the water to the pool on 6/17/21, by 6/20/21 the area where the dirt was wet dried up. I turned back the water on to see if the wet dirt will come back. During the time the water was off I kept putting in water with the garden hose. Then a plumber came out and I'm glad a have ring door bell, my wife had to send him pictures of where the leak is at. He wasn't informed on where. We still don't know what he did, saw. He didn't dig in the right area. Tile guy came out and found a chunk of grout missing and the dye a getting sucked into the missing grout. When the water was turned off don't you think the wet dirt would have still been there. Project manager was suppose to talk to the tile guy on 7/12/21, text him on 7/14/21 and haven't heard anything. If you are in the market to get a pool, I wouldn't recommend Presidential Pools. read more

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Noah did a great job designing our pool, which included going over all the options available such as lighting, finishes, tile, water features, etc. The build was done on time and we love our pool! read more

They were in a big hurry to get a deposit. They have had deposit since November and now it is February and all we get is more delay. Nothing has been started and very little commuication without call from me first. If nothing happens today I think we will look for another company. read more

As a preface for those who don't have the time to read this entire review, let me condense things and just strongly suggest that you take your business to anyone other than Presidential Pools, they are grossly incompetent of managing timelines and projects. Let me start by saying that we did our due diligence in preparing for a pool and preparing to select a builder. I spent time researching pool sizes, positioning and bid over ten builders in Tucson. All companies were grossly incompetent, some failed to bid the job all together, some got lost on the way to the house and just never showed up, most took so long to generate the proposal (over 1 month) that I disqualified them, but I selected Presidential because they appeared to be the most competent. One quick note - the sales manager assigned to my job, Carlo Colombino, was professional, courteous and helpful throughout the entire process when the rest of the team was rude and dismissive. I started communicating with Presidential in May and signed the contract for the pool on July 1st after nearly two months of pushing to get a competitive contract with the correct dimensions and features for the pool. From July 1st, it took them nearly 30 days to even get started on excavation. There was no communication through this process, there was no call or email to introduce me to project managers or inform me what the expected timelines would be. This is the common theme of my experience with Presidential, YOU WILL RECEIVE NO COMMUNICATION AND WILL BE LEFT TO PROJECT MANAGE YOURSELF. They finally broke ground in late July but failed to communicate where to drive equipment and which equipment to bring which resulted in delays and concerns about permits. Once that was resolved, they proceeded to dig the hole closer to my house than desired and closer than the plan called for. Because of my work travel schedule, I unfortunately did not notice this until after it was complete. I was also pressured to have the excavators dig and build a separate wash on my property to contain rain during monsoon season, this wasn't suggested or discussed by Presidential during the planning of the pool and cost an extra $1,000. I cannot emphasize enough how disconnected communication was throughout this process. Once the hole was dug, things went silent again and the only way I could gather information was by sending daily emails to anyone and everyone I had communicated with at Presidential, essentially managing the project myself. Once the time came to lay pool decking, the subcontractor and several people from Presidential came out to inform me that there were elevation issues with the hole they dug and the way they planned the elevations. They informed me that they would not be able to run the new decking flush to my existing decking in the backyard and the new decking would sit 3 inches higher than the existing decking. Obviously, this is ridiculous to even consider so I asked the subcontractor to please leave my property. Presidential incorrectly planned and dug the hole so they asked this subcontractor to further cover their error by adjusting elevations and planes and asking for even more money (over $10,000). I invested more of my own time by going out and bidding the concrete decking to other subcontractors who could correctly fix their errors and lay decking that would not present trip hazards / look terrible. Presidential credited me roughly $3,500 back for going out and contracting my own decking, which is completely inadequate. I am writing this on October 25th and the pool has just been finished. It looks bad because of the sloping of the decking; the pool sits roughly 2-3 inches high and all the decking slopes up to accommodate it and I feel like I worked harder than this entire company to get the job finished. In retrospect, I should have requested refund or stopped the job during excavation when it was clear that the company was unable to properly manage the project. read more

A designer came out to my home and took measurements. He stated that, due to the pandemic, a design consultation would happen over the phone or Internet, which is totally understandable and desirable. Almost three weeks have passed, and nobody from Presidential has reached out with a bid, or even a phone call stating there is a delay. Look, I have a hard time believing that during a pandemic and economic downturn, there are so many people building swimming pools they can't follow up within three weeks of an on-site survey. I never got a business card and don't know the name of the gentleman who came to my house. If you have to bother a company just to get an estimate, imagine how responsive they will be once you have signed a contract and they have your money. read more

I ordered and received a 15' swim spa from Presidential Pools. The spa works, it is nice, and I felt like I got a decent deal. It was delivered fast because I got one that happened to come available. On the negative side, the delivery was thousands of dollars more than promised, the cover was ripped, the side scratched up, the molding around one end was melted, and the bottom sticker started to peel up right away. It took me around 6 months to finally get a cover, I never did get one of the end pieces, and I am a year out now and still haven't had the project fully completed (and to be honest, after 2 or 3 manager calls and a lot of promises I just finally gave up). As far as the sticker goes, I was basically told that they wouldn't replace it because the next one would do the same thing. I was working with Dave in the spa area, and I just can't possibly express how frustrated I am with their customer service and ability to keep their word. No matter what was promised, he never seemed to remember that we had ever talked the next time I would call. In such a competitive industry, I wouldn't shop here again. There must be a better option out there. read more

Some good reviews but I have to tell my disappointment with this company. Went to this company a couple of weeks ago to get some basic information on a pool. The Salesman seemed eager to help. We were closing on a home and told him we would be in touch after we were in the home for him to come out and look over the site and design our pool. I called this past Thursday, 7/28, and caught him as he just left the store and was driving home. He said he would call me back on Friday. Never Did. Called the office again on Saturday and he was with a customer. Told the receptionist to have him call when he was free (gave her our number again) because we were ready to proceed but he still hasn't called back. Apparently they have all the business they need. Time to seek a pool elsewhere. We had Pool and Patio build us a pool up in Mesa a few years ago and we were happy with them. Guess we'll give them a try. read more

From the beginning the amazing, hands on, attentive sales person Carlo lead us to our dream pool all while keeping us in our budget. He also checked in on us throughout the entire process. Chris our project manager kept the job going without a beat, he was hands on, always showed up to make sure things were done right and made sure we were satisfied with every aspect of the job. I would give these guys 10 stars if I could. They did all this while dealing with a worldwide pandemic! Major kudos for the professionalism and final product, our pool is GORGEOUS. read more

Suggest doing some intense research and compare pricing with other pool companies in area before going with Presidential. Poor communication, sloppy work and overpriced. Would not recommend this company. read more

Researched several spa companies and always came back to Presidential. They have a solid reputation for great quality products at a very fair price. However the exceptional service and follow up provided by Dave McKibben made the whole process a pleasure. He answered every question clearly and provided thorough descriptions in easy to understand way. After the sale he's continued to answer and explain every question I've thrown at him as I learn how to best enjoy my Presidential Spa. He's a pleasure to work with, always easy to get a hold of , a true professional. I'd recommend to everyone !! read more

FIVE stars for the pool. ZERO stars for customer service. Once the pool is bought, paid for and installed, good luck trying to get someone to return your call if there is a problem or an issue that you need help with. You'll have a better chance of meeting the Pope. read more

Noah is, by far, one of the nicest and best pool designers in town... Wish bigger and better things for him in the very near future...Star rating is for him only! read more

Noah was very helpful in designing our pool. We think he did an amazing job. They offered very competitive pricing and included custom features that others couldn't. The overall process was stressful, but they provided updates along the way that put us at ease. After installation, they were quick to address any concerns. We are happy with our pool and the service Noah and Presidential Pools provided. read more

I shopped around with multiple companies but once Jason came out and designed our pool I could not have asked for anything better. His attention to detail was amazing and he created the perfect design for our yard! He has been extremely helpful and always available to answer any questions I may have. I will post updates as our project get closer to finishing. I had a few question along the way while reaching out to chris whic is their construction manager he got back to me immidietaly and made sure all my concerns were addressed and that i understood the process. We are currently in the construction phase and I am working with Cruz he has been incredible on explaining the process and what to expect. He has kept in contact with me during each phase and the upcoming phases. Everything is going as planned. I highly recommend using presidential pools and working with Jason and Cruz on your backyard project! read more

Jason Todd's designs rock! Love our new pool! The team got our project completed quickly, and the work was high quality. We like the peace of mind of Presidential's warranties, as well. Highly recommended. read more

Couldn't be more pleased with our results! Our pool & spa is exactly what we were looking for. We had an idea in our head of what we wanted and it literally came to life with Presidential Pools. I recommend Jason Todd as designer. Highly recommend. read more

We initially thought that building our pool would go smoothly, but we were really almost from the start. Not only are they drastically behind schedule, each time we follow up on the status of the next step we are lied to about the schedule. Now we are, again, facing a more than two week delay between the last time someone did work and the next time we are 'promised' something will be done. At this point they are more than a month behind schedule due to poor project management and ineffective customer service skills - they are never proactive in communicating with us, and they leave it up to us to follow up with them constantly on when the project will be completed. I have zero confidence in anything that they tell us, and I grow more frustrated by the day with their dreadful service. It's a good thing they don't rely on repeat business because there wouldn't be any. STAY AWAY FROM THIS POOL CONTRACTOR. read more

We ordered our swim spa in November, it arrived mid December. They will not be able to deliver some time in January. Why even bother that the spa has arrived! Still waiting on someone to evaluate the delivery. I am concerned read more

Presidential Pools is the best Pool & Service company in Tucson . They have best and responsible technicians with fast and prompt service at a reasonable cost. Carlo one of their Sales Rep is very responsible & the most honest Pools Sales Rep in Tucson. If you are thinking of building a new pool for your home call Carlo of Presideential Pools he will Design and deliver the best. read more

We worked with Presidential Pools on a new spa project in the Spring of 2014. We hired Saber Landscaping for the site preparation and Presidential delivered and set-up the new spa. Everyone involved in this project was excellent. They coordinated well with each other and the spa looks and feels great. They let us charge the spa to our credit card which saved us a little bit overall, too. Very, very happy. read more

We recently purchased an LA Spa Ibiza from Presidential Pools and Spas. The spa itself is superb, everything that we wanted and more. The price was within our budget and the offer had lots of extras that we did not anticipate. Our dealing with Presidential Pools, from the initial contact with Dave McKibben to the final installation, was one of the best shopping experiences we have ever had. Dave is very knowledgeable and extremely personable. Since this was our first spa purchase, we appreciated Dave's patience and excellent communication skills. He answered all our questions to our satisfaction and made sure that we understood what the product had to offer, including the important warranty information. Since the spa was a custom order, Dave always kept us up to date on the status of the order. We were also happy with the whole installation process. Jack Micus, the technician who works with Presidential Pools, made a pre-delivery site inspection and checked out the infrastructure details, including electrical access. He did all the electrical wiring for us, at a very reasonable price, and installed and started up the spa in a timely manner. He also did an excellent job of showing us how to operate the spa. Like Dave McKibben, Jack is very personable, professional, and was able to answer all our questions. We will definitely be recommending Presidential Pools to anyone who is considering purchasing a spa. read more