False advertising for store hours. Be aware they do not open what they advertise. Sign says 9am.read more

Worth noting, it's over a year later and no one from this company ever reached out and apologized…read more How's that for customer service?

Great service as always! Timothy is the man... Went there for a couple hoses, only had one on the…read moreshelf. Timothy ran upstairs 14 seconds flat and got me another one. Cheers to a great summer!

asap opened, closed and maintained my pool and i can't say enough good things about their customer…read moreservice. monique and james are top notch. i look forward to next summer. jeannine dominique

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Best pool service across all surrounding towns, hands down! Friendly, knowledgeable, efficient, and…read moresuper helpful. (We used a different company in a neighboring town for years and although they did the job, dealing with them was super stressful 85% of the time.) We were so thrilled to find Pools and Cues, and would give them 10 Stars if we could! We had a lot of questions when we went in and they went above and beyond explaining things, gave us printed information, and wrote things down for us. They always fit our seasonal pool openings and closings into their busy schedule with a smile. They're easy to communicate with and they make it easy and effortless to pay them, which is a big deal if you're busy and want less complications in your life. We wish all local businesses could operate this smoothly. If you're looking for pool service, this is the place. They are exceptional.

I have done business with this company for the past two years, bringing water samples in and…read morepurchasing chemicals, and even a robotic vacuum last summer which cost hundreds of dollars. I had them come on 2 occasions last summer to help with a service need, both times was changed 90.00 and the problem wasn't fixed. In October I paid them to close my pool and heater. During this process they damaged a part of the heater. When I went to have them open the pool this spring I found the pool damaged due to the pool not being closed properly. I have asked them to take responsibility and they refused. I didn't keep a copy of the bill to close the pool, however I have 6 adults who were here to witness them coming. I would not trust them to do anything with my pool in the future.

Highly recommended…read more Called last week and they were there this week to replace pool liner and it looks great. Eric is very nice and keeps you informed of when he is coming and what he will be doing. So glad I chose Northeast Water Leaks. Thank you so much.

We hired Eric to replace our pool liner. During the week leading up to the installation appointment…read morehe kept in touch with us since the weather could have been an issue on the day of the install. They ended up coming the day before scheduled due to rain so they could get the job done. The installation lasted most of the day and they were very meticulous. They took great care removing and disposing of the old liner, raking and cleaning the old sand, adding and leveling new sand, taking care of rust spots and removing all wrinkles in the liner before filling the pool partway and cutting out expertly for the skimmer and return. He even called a couple days later to see how everything was. We're very pleased and will be calling him in the future if we ever need help with our pool.

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

I should have read the reviews but I didn't. If you wanted to be treated like you are 12, want no…read morequestions answered, be talked to like you know nothing then this is the place to come. Thankfully I was able to find a contact a Merlin and they will help me but my God, we are customers that are actually paying you money Denise. It's ok not to care, but try to fake it.

I have used them the past few years and service since last year has slipped . This year I paid…read moreagain for a full pool closing and when I got home they had only covered the pool and not taken care of Hayward filter system. I called and Denise the manager said to email her a picture. Once she received it , she told me they would be back out next week to properly close the pool filter system. ( They already cashed the check) I was pulling in driveway they were leaving and I stopped and asked if everything was done properly this time ? They said yea. NOT even close look at pictures below. I have not heard back from Denise the manager and it's been a week. I want my refund

We used Mountainscapes for a complicated project to the front of our house which included retaining…read morewalls on each side of our driveway, reconfiguring the path/stairway to our front doors, an irrigation system & lighting. We replaced rail ties and wooden stairs with granite, paving stones and brick. This was a significant investment for us and it was clear after meeting with several contractors that Mountainscapes was the only choice. Their knowledge and quality of work is incredible. They are professional and extremely hard workers. The owner, Chris, is very engaging and communicated extensively with us throughout our project. Our project was completed on schedule and on budget. Our completed project exceeded our expectations. It is absolutely gorgeous. See attached before/after photos.

I purchased an old home with a pool. It is my first experience owning a pool and it hadn't been…read moreopened in 2 years. Chris and Trace came to investigate. They had their work cut out for them. In very short order, and with professional expertise, I now have a beautiful pool that my family and I are swimming in daily. Next week they are resurrecting 2 old fountains on the property. I can't wait to see the results! I highly recommend Mountainscapes!

I put off writing this review for a while because I was actually waiting for ALL of my furniture to…read morebe delivered. That's because the couch set we wanted (which is f**king lovely, btw) was on backorder for 6 weeks. Still, it was totally worth the wait! This triple level furniture store is jam packed with just about everything one needs to decorate their house with the finest upholstery, bedding, tables, chairs, etc that money can buy. And before you ask, yes....they have elevators. The funny thing is when we walked in, initially looking for a new living room couch set, we ended up also finding arguably the best kitchen dining set we've ever seen. At least, for us. All in all, we ended up spending like 4 grand, but it was worth it. The staff were also very accommodating and friendly. They didn't have us pay for everything all at once either, since each set had to be delivered on separate occasions. Basically, we just paid for the stuff as it was being delivered. Actually though, the prices seem fair enough. If you have old furniture for them to take away, they charge an additional fee for that based on the number of pieces that need to go. There is, however, one admonition about this that still irks the shit out of me.. It seems that either, a.) The management isn't telling their movers that old furniture needs to be extracted from the home prior to the delivery taking place. Or, b.) The movers are really lazy and apparently don't want to take ANYONE'S old stuff. So, they enter in with the mentality of, "No, we're not taking that"...until you point out to them that they are literally being PAID to remove the old furniture. After a bit of back-n-forth, they'll eventually (reluctantly?) do it. Just be firm, keep all your receipts, and it should go just fine. None of this is really a deal breaker for me, but it's just annoying. I mean, is it THAT foreign of a concept that customers will want their old furniture removed? Because I'm fairly certain that upgrading furniture is a pretty common thing amongst consumers. I....I just don't understand why any mover would take issue with this, so long as they are being monetarily compensated. I had two separate deliveries, as mentioned. And BOTH times, with two different moving teams, they initially went in with the belief that they were not removing any old furniture. It's just weird and I'm not quite sure if it's a breakdown in communication with their bosses, or just sheer laziness. One guy even grunted as he was moving a small piece of the couch, which....wasn't all that heavy. Despite all that nonsense, what matters most is the furniture itself and the store's selection. Both are on point. I highly recommend this place as a go-to for your furniture needs, along with the aforementioned caveats to all present and future customers. Bernie & Phyl's receives 4 fully reclining couch sets complete with USB chargers and LED lights out of 5.

I purchased a power sectional back in late October . I have had the set for 7 weeks and the fabric…read moreis pilling all the cross threads are pulling out. The technician came to my house this morning and said they don't cover wear and tear, and wearing cotton close on the couch will cause wear and pilling. This is the craziest thing I heard I'm I to sit naked on the couch to prevent this! I called the store and there was no manager to speak to. They suggest that I call again and speak to their customer service department as their GENERAL MANAGER can not help me. I will say I will never shop here again . I do not recommend anyone to shop there. MY set is 8 weeks old and looks like I have had it for 10 years! Stay away from them once they get your money you are in on your own !