I am a first time Oasis/Bullfrog customer replacing a (competitive) hot tub from another local…read morebusiness. Short version--nothing compares to the Bullfrog spa from quality, design, ease of use, and maintenance. Do the homework and you are likely to conclude the same. As important, nothing comes close to the incredible sales and service support I receive(d) from the Oasis staff. I have rarely experienced this level of service in recent years. Oasis is focused on customer needs and satisfaction, and I am confident (and have already experienced in the first two months of use) that if I need assistance or have a question, they are not satisfied until I am! If you're looking for a quality spa, look no further as the real value is the peace of mind, once installed, knowing you have a group of professionals still eager to serve you. Many thanks to Steve and Justin, and the entire Oasis team!

Extraordinary service from Oasis. I have purchased three (3) Hot Springs Spas from Oasis over the…read moreyears. Today I needed real tech support on my 11 year old Hot Springs Spa that is on a remote island. I thought I would be out of action for days! Justin from Oasis's service dept called me. We jointly executed a complex re-programming task including adding a disconnected jumper wire that needed to be connected to replacement controller board (installed by a non-Oasis third party). All done via phone and FaceTime. His help was flawless. 17 mins total time. Worth a fortune. Back up and running for a weekend of guests. Here is one of my lifetime rules. Buy quality products with excellent service and support. Oasis fits the bill. Give them your business and you will enjoy the benefits. Oh, did I say this was NO CHARGE on an 11 year old unit?? Kevin C

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

Paquette Pools and Spas has the most amazing customer service and very prompt! These guys are the…read morebest in pool care! They saved me with a heat pump they had in stock for a fraction of the price from the original installer.

Paquette Pools is the gold standard of pool installations, service and customer advice for DIY…read morefolks. We have been supported by them for years and just recently needed some major repair work done and as usual it was done quickly, without issue and very competitively priced. All of their staff are friendly, very knowledgeable, and committed to customer satisfaction.

I will never use this place again they have contractors that take advantage of customers and they…read moredon't give a shit because they made there money off the pool and you deal with a third party contractor you call to let them know and they say it's not our problem!!!!

Went in to shop for outdoor furniture . Need at least 3 telescope chaise lounges, table 4 chairs,…read morefire pit etc etc . Walked around for 20 minutes . 3 men chatting in the middle of the store Other customers looking around as well . Not one person came over to acknowledge any of us . Left after half hour . Still no acknowledgement. Won't spend my money there .

Great service as always! Timothy is the man... Went there for a couple hoses, only had one on the…read moreshelf. Timothy ran upstairs 14 seconds flat and got me another one. Cheers to a great summer!

asap opened, closed and maintained my pool and i can't say enough good things about their customer…read moreservice. monique and james are top notch. i look forward to next summer. jeannine dominique

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

We hired them for a significant finite pool project which just finished. One of the reasons we…read morechose them was their experience and handling all of the sub contractors. We unfortunately have had many problems. Communication is poor and surprisingly many of their people working on the project agreed and said this was a common complaint. They dint seem to have good control of their subs and many of them were coming to us directly for guidance. The sales person was no where to be found when we had problems. I would not tolerate that from my sales team and it shows badly on them. It's a also a bad sign when your own employees don't believe their company is doing a good job. I could not recommend them to anyone.

I was very impressed with Mountainscapes--they delivered very high-quality work at a great price,…read morefrom honest and friendly people. Chris took a lot of time to come over to look at my house to discuss the options within my budget, and offered some great suggestions that I hadn't even thought of (and which I'm glad we incorporated), and the work came out fantastic. They were also very flexible with my limited schedule, which I very much appreciated after having difficult experiences in the past with other landscapers who I often find lacking in professionalism and courtesy. It seems like a lot of landscapers only care about getting in and making as much money as they can, but these guys are patient, considerate, and even followed up a few weeks after the job to make sure I was still satisfied. Will definitely hire next time I need work done. Thanks!

We used Mountainscapes for a complicated project to the front of our house which included retaining…read morewalls on each side of our driveway, reconfiguring the path/stairway to our front doors, an irrigation system & lighting. We replaced rail ties and wooden stairs with granite, paving stones and brick. This was a significant investment for us and it was clear after meeting with several contractors that Mountainscapes was the only choice. Their knowledge and quality of work is incredible. They are professional and extremely hard workers. The owner, Chris, is very engaging and communicated extensively with us throughout our project. Our project was completed on schedule and on budget. Our completed project exceeded our expectations. It is absolutely gorgeous. See attached before/after photos.

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

Daigle Pools did a great job installing my above ground pool liner! Everyone was very friendly and…read moreprofessional! I would highly recommend them!

I would stay away. Horrible customer service and an absolute ripoff. $400 to open a pool. What they…read moreoffer for that should cost $100 tops. It's a joke. Figure it out like I had to after they refused to come out and finish the job they started.