I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

Homeowners, be aware before choosing this pool company. Our…read morepool took nearly a year to complete, and unfortunately, our experience has been disappointing from the beginning. Despite advertising a lifetime warranty, the company has not stood behind its work or honored its commitments. Since day one, we've experienced numerous issues, including: Ongoing equipment problems. Travertine decking that was never properly sealed. Missing rebar in portions of the decking, which has now resulted in cracking. An outdoor kitchen that was left unfinished, forcing us to hire and pay outside contractors to complete the work. A spa that is currently leaking. Spa jets that have never functioned properly and cause water to overflow instead of operating as designed. When we requested documentation for our records, such as the materials, colors, and products that were installed, the company never responded. Our pool was a significant investment, yet we repeatedly had to push back when lower-quality materials were being proposed. After researching the products ourselves, we insisted on higher-quality options instead of the cheaper slide, flooring, and other materials they initially wanted to install. There are many more issues than I can list in one review. My advice to anyone considering this company is to do your research, get every promise in writing, keep detailed records, and don't rely solely on verbal assurances. A pool is a major investment, and you deserve quality workmanship and a company that stands behind its product long after the final payment is made. For this and other reasons we were not asked to complete a review. So I took it upon myself to post this information.

Worst experience of service after the pool was completed. Warranty, yeah right, it doesn't exist…read morewith this pool company. Carl will kiss yer butt up until the day he gets your final check. He'll be yer best buddy, than laugh and talk about you after the fact. Run away and work with a reputable company. There's a reason why he's not doing pool installs in Arizona any more...

***UPDATE - The original pump was installed Aug 2024. See image from the manufacturer about the…read moreitem having a 2 year warranty. Further proof that the store / store owner (Adair) does not back the products / services he provides. ANGRY OWNER!!!! Will post the recorded call of his temper and poor service / communication shortly. READ THE REVIEWS & BELIEVE THE LOW RATINGS. Don't be fooled like I was. They got $3,700 of my money and then when challenged, he hung up, blocked my number and email. Class Act!! They replaced both of my pool pumps. Converted them both to Variable Speed, and we went with what they recommended. Tony (installer) was always friendly. The booster pump has failed 2x in less than 2 years (they last about 9 months). During the 2nd installation, Tony readily admitted they have had recent issues with that model (PB4SQ). When I called this morning, I was told someone would call me back. Received a call from Adair (sp?) who continued to cut me off when describing the issue, because he needed to express that it wasn't under warranty. Which was confusing to me, as the current pump has been installed far less than a year. Our call got VERY heated. Once I told him he was being recorded, it was amazing how his tone changed. WAS COMICAL! In the end, his resolution was "take it up with Polaris, have a nice day" and hung up. Then proceeded to block my email & phone number, further showing his respect for the customer and service. Beware...poor diagnosis, poor customer service, poor product & service backing, poor communication.

Braxton worked wonders for our pool. After working with Leslies for over four years, we came to a…read morepoint this past summer after 7 different water tests and suggestions from Leslies managers, just could not get our pool chemistry clear. We heard about Pinch-A-Penny through several neighbors and gave them a try. Braxton tested our pool chemistry and immediately determined that our pool was locked. After giving a thorough and easy to understand explanation, he gave us exact advice and we followed. After 24 hours, our pool was crystal clear! Braxton's professionalism, expertise and customer service gained a customer for a lifetime. Highly recommend.

I purchased a replacement Dolphin pool cleaner motor unit from PoolZoom. The product page did not…read moredisclose that this was a used or remanufactured part. However, the item arrived with an "Exchange" sticker plastered right on the motor block. Worse, the remanufactured part was non-functional on arrival. The impeller fan runs continuously, but the drive motor fails to turn on. I independently verified my power supply with a multimeter at a constant, healthy 29V output, confirming the issue is entirely within their faulty "exchange" motor. When I contacted PoolZoom within 3 days of delivery to report the defect, their automated RMA system failed to recognize the order. When reaching out to customer support, they attempted to deny responsibility entirely, claiming all electrical defect claims must go through the manufacturer--knowing full well that Maytronics does not honor factory consumer warranties on loose, remanufactured parts sold by third parties. They would not issue a return label to resolve the issue, forcing me to file a formal dispute with my credit card company for receiving defective goods not as described. Avoid this seller if you expect transparency and functional parts.

I ordered a swimming pool heater from Amazon. PoolZoom was the 3rd party supplying the heater. When…read moreR&L delivered my package it wasn't a pool heater at all. It was a big swimming pool filter. I tried to find out where my heater was. Well that is useless because none at poolzoom will give you any answers. Because the phone number the give you none answers. It ask if you want to leave a message and they will call you back. LMAO That never happened. The bottom line is someone there stole my heater. And PoolZoom and Amazon don't care. It's not their $3400. And you can not get a hold of anyone.

UPDATE TO THE NIGHTMARE: AS soon as we posted the review below, Paul (Sales/Principal of company)…read morecalled us. He wants to all the sudden make everything right. Wants us to move forward. We asked him to come to our home to view the issues and discuss with us. He came today 6/17, never looked at anything. He is ill apparently, so he sat at one end of the pool and took notes of what we said. He stated they would have a meeting and get back to us. A couple hours later he calls with an offer $2200.00 or he fixes the issues. I said so you are trying to buy us off? Basically! I told him I would have to call him back after speaking with my husband. I call back to let him know we want the issues fixed not his pay off and that we would like to know/scheduled of when the repairs/work would take place. To which he said is impossible but he will do his best. He states everything has imperfections and its not even a big deal. Again, he didnt look at the pool closely and most issues are only seen when you are in the pool, because that's when you can see the complete inside of the concrete, bull nose, trim areas. Only if we sign a NDA would he remedy the items that his crews and him should have take care of already! Actually, never should have been left like this to begin with. I refused to sign the NDA and take down my reviews prior to the work as he wanted. So, we are left with a poor job by Aquamarine pools still. NIGHTMARE!!!!! I honestly cannot believe the reviews here, my husband and I had nowhere close to the experience that others are posting. These have to be paid reviews based on our experience. To date, we still have issues that need to be resolved and as usual Toinette says it's up to the mason guy or up to me to contact their contractor. I have received many rude texts and emails during the entire process from the team, to include Paul (sales) and Toinette as well. Our so-called new pool looks like we have had it for 10 years due to the poor workmanship. We had trenches in our yard for much longer than we should have as they didnt even know they were there supposedly. How did they not know they dug them and left them. Was told pool school Paul would clean up all their trash and fill in our trenches. Of course, when he arrived he laughed and said that's not his job. Toinette said it's just small areas until I sent her pics to let her know what we were actually dealing with. He also laughed when we asked him when we would need to use Jacks magic pink stuff that was listed as a must have item to have. Spent $89 on it and Paul said we don't need it. (they will not take them back so out of pocket here also) I made multiple complaints and not once did anyone come out to look at the nightmare we were dealing with. They blatantly did not care, DO NOT care and are awful at customer service. They get your money and then leave you with a disaster of a pool. We are still left with an unsatisfactory job. There is way too much to even put in this review. I attached pictures and screenshots as proof of our nightmare experience here posted there. Project start date was 4/1/2024. Hopefully no one else receives the same treatment as we did. I really hate having to post such things but this entire experience has left me with many sleepless nights and a lot of stress and I think they should take some accountability for how they have treated myself, my husband and our home. Who wants to have wasted $65K??!!! If anyone wants more information I would be happy to provide.

Great job. I was very impressed with the final product. Crew was professional and cleaned up…read moreafterwards. Showed up when they said they would ¹

Very helpful and super responsive to my calls. Customer service is a priority and it shows.read more

Ryan our technician does a thorough and excellent job cleaning our pool. He pays attention to the…read moredetails. Have been with Poolie a few years-very satisfied