I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

Duncan was very knowledgeable and helpful! He was patient and answered out questions throughly.read more

My husband and I ordered the Roosevelt Hot Tub February 2026, mid month. We received it on our back…read moreporch Tuesday April 28th 2026. Put all day 1 chemicals in it, day two Wednesday put second day chemical and by early evening we were sitting relaxing in the tub. It wouldn't keep the heat, never got hotter than 95, the Max is 104° We understand it takes time initially to heat the tub to max. Thursday we didn't get in, nor Friday, however, I did go out to test water temp and it was cold. It never heated. I tried to start the heat again, and the control panel would NOT work. Nothing came on, no lights, nothing. My husband texted our salesperson and I called the store. Apparently, our sales guy was busy with another customer. We got a call shortly after from the tech guy I guess. He asked if we reset, explained my husband had already done that AND checked the brackers AND tested the outlet with hair dryer. Still, nothing. correction hair dryer came on NOT tub. Then a woman called to set up a repair appointment, Monday is the soonest she said, ok find. Hung up, she called again. Apologized. And said Tuesday actually because she only had one repair guy. I'm FURIOUS at this point. Almost $6000.00 hot tub and nearing three month wait and NOW this. It's bullshit and we won't be back to this store to do anymore shopping. VERY VERY Disappointing! Oh ps.... upon delivery they forgot our steps and said they were on back order but I went to store second day, and our sales guy told us they had excess supply and didn't understand why they didn't bring it. Well. Because they forgot and then told us some BS to take it off of them smh. Horrible experience!

We built our pool about five years ago, and just three months ago I decided to start handling the…read morecleaning and chemicals myself. My old pool guy kept it going, but it never looked as clean and clear as it did when it was brand-new. So now I'm the pool boy--and honestly, I had no clue what I was doing. That's when I started going to Leslie's on Bitters with my water sample, and Zack behind the counter became my pool guide (and honestly, my hero). He tests the water, prints out exactly what I need, and explains everything in a way that actually makes sense. Three months later, my pool looks just like it did when we built it--clean, clear, and perfect. I go every Wednesday, and Zack always takes great care of me. Couldn't be happier with the advice and service at this store.

Great crew. I have been going to the store for the last 10 months for water testing and purchasing…read morechemicals. The crew is very knowledgeable and doesn't try to sell you a bunch of stuff you don't need.

Pool Zoom San Antonio TX = Zero Customer Support. It has been over 30 days since our initial…read morerequest to resolve a new Nautilus Dolphin CC pool cleaner that was returned 3 weeks from the date of receipt due to poor performance. (Returned In like new condition). They have been non responsive to the request for support we initiated by us and documented. 2 additional e-mails sent on our behalf as follow up attempting reach a resolution have had zero response with exception to one reply advising they were very busy and would respond at a later date and time. These are all stall tactics and exemplify their total lack of any true customer support. The minimum credit amount required (50% of purchase price) was issued, leaving us being out $348.00 and with no pool cleaner) All of our communications re: this event were prompt, on clear, polite and at this stage apparently pointless. The Pool Cleaner manufacturer, Maytronics was as well e-mailed one week ago tomorrow and apart from acknowledging receipt of our e-mail have made nor sent any attempt to contact us or resolve the issues stated above.

Not good customer service. Received my part and it was missing 4 pieces. Sent three emails and no…read moreanswer. Finally got a hold of Hayward and they sent me the replacement pieces that should have been shipped with my part.

Pinch a Penny Pool Store, I can't say enough about the fantastic experience I had! From the moment…read moreI walked in, the staff greeted me with warm smiles and a willingness to help. Their customer service is truly exceptional; they take the time to listen to your needs and provide personalized recommendations that make you feel valued. What impressed me the most was their pool service. It's absolutely over the top! The team is knowledgeable, professional, and clearly passionate about what they do. They went above and beyond to ensure my pool was in perfect condition, and their attention to detail is unmatched. If you're looking for a pool store that combines excellent products with outstanding customer care, look no further than Pinch a Penny. I highly recommend them to anyone in need of pool supplies or service. They've definitely earned my loyalty!

These guys are good, real good. Raul and his team are flexible and can respond quickly when needed…read more I highly recommend giving them a chance to take care of your pool needs.

Family owned business. I've been loyal to Pinch A Penny since living in Florida. Phil and his wife…read moreare nice to talk to. Very knowledgeable on equipment. Moose Out

Pool Service is suspect at best, the franchise we had service our pool initially provided…read moresatisfactory service, however when the work required was more than a 5 minute job the service was very unsatisfactory. The franchise owner did not what to accept responsibility for their horrible service. The service personnel in collaboration with the franchise owner lack integrety and neither is customer service driven, skimping on chemicals and providing many excuses for their lack of service. Very disappointed customer, so much so we fired this company and went with what is currently a service provider that cleaned up the mess left by Pinch A Penny and now has our pool sparking clean! We DO NOT recommend Pinch A Penny pool service, buyer beware.

I purchased a replacement Dolphin pool cleaner motor unit from PoolZoom. The product page did not…read moredisclose that this was a used or remanufactured part. However, the item arrived with an "Exchange" sticker plastered right on the motor block. Worse, the remanufactured part was non-functional on arrival. The impeller fan runs continuously, but the drive motor fails to turn on. I independently verified my power supply with a multimeter at a constant, healthy 29V output, confirming the issue is entirely within their faulty "exchange" motor. When I contacted PoolZoom within 3 days of delivery to report the defect, their automated RMA system failed to recognize the order. When reaching out to customer support, they attempted to deny responsibility entirely, claiming all electrical defect claims must go through the manufacturer--knowing full well that Maytronics does not honor factory consumer warranties on loose, remanufactured parts sold by third parties. They would not issue a return label to resolve the issue, forcing me to file a formal dispute with my credit card company for receiving defective goods not as described. Avoid this seller if you expect transparency and functional parts.

I ordered a swimming pool heater from Amazon. PoolZoom was the 3rd party supplying the heater. When…read moreR&L delivered my package it wasn't a pool heater at all. It was a big swimming pool filter. I tried to find out where my heater was. Well that is useless because none at poolzoom will give you any answers. Because the phone number the give you none answers. It ask if you want to leave a message and they will call you back. LMAO That never happened. The bottom line is someone there stole my heater. And PoolZoom and Amazon don't care. It's not their $3400. And you can not get a hold of anyone.

I've now used their service twice. Highly recommend them. They're honest and have fair pricing. I…read morerecommended them to a friend and they felt the same.

There is not enough stars to rate how great this business is. The best in service and sales.read more

They have a decent selection of outdoor and some popular houseplants in their green house area…read more They also have just about anything you might be looking for your gardening needs.

Went looking for a memorial tree for a coworker and had a great experience at this nursery. Faith…read morewas extremely helpful and knowledgeable. She guided us in the right direction and provided excellent customer service. Thank you Faith, you made a huge difference and we appreciated it.