I am always pleased with the service provided at the Broadway location I go to. The staff is pleasant and knowledgeable. Repairs to my equipment have been top notch and timely. I've never had any problems with warranty issues. read more

Very surprised by all of the negative reviews for this location. I've been very, very satisfied each time I've shopped there. Most recently, I stopped in (on a Saturday afternoon!) and was greeted almost immediately by James. I explained my pool problems to him, he suggested some possible fixes and offered to check my "creepy" for me. Went back the next day (Sunday!!). Yes, there was a line but both CSRs were working quickly and efficiently. Met again with James, who took the creepy apart and found the problem. Cost to me? ZERO. Very impressed by the store's cleanliness and organization and very, very grateful to James for his patience, skill and expertise. Recommend without reservation! read more

Lots of negative reviews but I've been to three different locations umpteen times and everyone truly seems satisfied... and maybe not bothering with a quick positive note. Yes, sometimes (all summer) they get very busy. I've waited a good 10 minutes for a water test but that's the flip side of free testing - same with Discount Tire or Costco tire checks and patch repairs. That's not a basis to take stars off. I consistently get insightful discussions about my pool water condition and never a hard sell for remedial products. Moreover, Leslie's line of chemicals are regarded, industry wide, as the best/purest quality. But, you pay a premium for that, sometimes a hefty one. And that is the only reason I knock one star off. If you search hard, coupled with a little luck, you can sometimes find the same purity and potent concentration of chemicals in another brand for 15-20% less (never at the big box stores though). But it requires Black Friday levels of timing/luck. Join Leslie's membership club and you'll regularly get discounts emailed to you! read more

Went today to get some pool supplies and there was a manager there by the name of Andrew who was doing a job interview at the counter, with an applicant. I waited for a few minutes he saw me and continued with the job interview. I finally was walking out and as I did I told him you may wanna explain to the applicant, when a customer comes in you should greet them and ask if they need help, which is something you didn't do. He would not ask if I needed help or even try to help me. He just said thank you and kept on talking to the applicant. He is the most unprofessional person I've ever dealt with and should not be a manager. I will never go to this store again. read more

this is the worst place I've ever dealt with. bought a pump 2 yrs ago they told me my warranty was expired at 12 month and I would have to pay for the repair. reality is I had a 24 month warranty and I have to deal with Pentair for part replacement. on the day service was scheduled was told phones don't work at the location with a giggle. the service they set was to the wrong location and the wrong contact number. I was so upset the day of going there I didn't notice the sales person left out a number in both my address and phone number. I called the 800# to find out where my tech was and they informed me I wasn't home!!! and didn't answer my phone!!!! I work from home. and I have an account at Leslie's how could they not have my information correct!! I recommend not going to this location the service stinks!! read more

Went in for the first time today. Broadway location. I needed to purchase 4-$75 filters for our spool. I went in and a lady greets me, said she'd wait on me in a moment which was no problem. I needed to get old filter for comparison. Two ppl helping one customer, then a third employee came out and that was it. I waited a few minutes more and finally gave up as it takes 3 employees to help one customer. She finally turns around and I walked out and went right down to Tucson Pool and Spa. They secured a $300 sale in 5 minutes. Wouldn't go back to Leslies "Pro" Pool and Spa even if everything was free. Unprofessional. read more

So, I believe the employees who work this store used to work in call centers where all they have to do is look at their computer screen for guidance on what to tell customers. I don't believe there is any real knowledge here. I had one employee tell me my pool water is perfect and that I don't need to do anything. When I inquired about the algae, he looked surprised. I purchased a couple hundred dollars worth of treatment chemicals and still have dead algae. He said I probably need to drain/refill my pool. (for the record, I just drained/refilled last season). He said, "Maybe it wasn't a good drain." Another employee said, "the water looks great, you should be able to get another 1-2 seasons out of this water." Oh yeah, I was hoping for much more than that. Watched a YouTube video of Swim University. Following that advice, I had my algae problem managed and no extra money spent. read more

The employees are always very helpful and knowledgeable, the store is well stocked, organized and clean. I will not hesitate to return for my pool needs. read more

Customer service is terrible. The person had Assistant Manager on their nametag. Will not be returning to this store.

This pool store will cost you money. I dropped off my pool cleaner a few months ago to be fixed. I called to check the status every few weeks and never got a straight answer. After going down to the store I realized the other manager got fired and never filled out the other half of my repair ticket. They said they have no record of me dropping off the cleaner. All in all I'm out a 500 dollar pool cleaner. Oh and the store employees admitted that the other manger was out thousands of dollars of inventory. Save yourself the headache and try out another pool supply store. read more

I like the convenience of a pool supply close by, I wish it was staffed competent employees. I had to drive to Swan and Speedway to make a simple return that Broadway couldn't figure out. The incompetence combined with a sense they simply don't care is very disappointing. read more

Leslie's is a poorly managed company and they should be ashamed of themselves. The customer experience at this location is awful. Went into the location to see about getting a simple water test and there were about eight people in line to speak to the only employee there, Edward. I have worked in customer service before and I understand how important it is to give each customer as much time as they need to fully understand their issues and address their problems, so I tried my best and was very patient. After waiting in line for about forty minutes, a second employee came out from the bathroom! Luckily he didn't have to deal with me or I would've given him a piece of my mind. The only reason I didn't give this review any less stars was because dealing with Edward was definitely worth the wait. He answered every question I could throw at him and had a wealth of knowledge and information beyond that. I will definitely be back to speak with him in the future about my pool; I just have to remember to bring some reading materials to pass the time while I wait! During our conversation Edward shared some insight about how excited he was to be working at this location, since he has only been at this one for about six weeks. He explained that it was a bigger store with more inventory and was supposed to be a parts hub for some of the nearby stores. For such a high volume store, I would think there would be more than one or two people working. I also heard him mention to another dissatisfied customer in front of me that the store only had two other employees working at the store and they are supposed to have about five to six! Talk about a skeleton crew. Edward also shared with me that he goes to school and usually struggles working more than 20-25 hours per week but had to work a minimum of 32+ hours because the company would otherwise dock his pay. The sad thing about corporate America these days is that companies are only looking to crush their budgets year after year and it comes at the expense of grinding hard working and knowledgeable employees like Edward into the ground. I've worked with the manager (Andrew) a few times and I know he is a great guy too, but it is a shame that the Leslies corporate chain is too poor to afford to fund their primary store in Tucson. I know for a fact they could spare the budget, especially after gouging customers like me by raising the tab price from $85 last year to over $115! If Leslie's had more guys like Edward and Andrew working for them, the pool industry would be monopolized by Leslie's. (P.S. If I wasn't retired, I would offer guys like Edward and Andrew three times as much as I'm sure Leslie's pays them to come work for me) read more

I was in search of two small pump parts. I visited 3 different Leslie locations only to locate one of the parts, which ended up not fitting and needed to be returned. When returning the employee was rude about it and made it difficult. I was able to locate both parts I needed at patio pools for HALF the price. I wasted hours of my day today with Leslie's. read more

Had Leslie's install my new color changing LED pool light, they were on time and very professional. Great service

We tried Leslie's after fighting our pool for two weeks. Our pool water was dark green and patio pools was no help. Andrew and Chris took the time to explain what was going on with our pool and to walk us through what we needed to do. Less than 24 hours later our pool water is no longer green and is on its way to being clear again! I cannot thank them enough for taking the time and letting us know what we needed to do to fix the chemicals in our pool! We will definitely be back. read more

NO STARS! Please, be careful Im posting so this doesn't happen to you! I was sold Muriatic Acid and advised to put it in my new above ground pool! After all the time we spent getting prepared, this final step would have ruined our pool and might have seriously burned, or even blinded us?!! While waiting in line a long time (for the horrible pool wrecking advice,) a salesperson attended a sales meeting via speakerphone for everyone to hear. I learned company information like their quotas and other private company information. Not professional business conduct. Tucson Arizona Broadway read more

Beware of purchasing anything from this store. I am ready to go to small claims court over a robotic pool cleaner that didn't work in my pool. When I tried to return this within the very short window they give to make a return, I was put off by being told I needed a different filter to go with it. I foolishly took their word for it and by the time I realized the cleaner was pathetic, it was past their deadline for making a return. Bottom line, this company is not concerned with customer satisfaction, but ONLY making a fast buck! Wherever else you for your pool needs, don't go to Leslies! read more

Went to Leslie's (Broadway location) this morning to have my water tested. Every time I go in, it seems like the same guy tests my water. (Andrew?) It's not what he tells you, but how condescending he is. This guy seriously needs some customer service classes. Questions are met with tone of disgust as if he was some sort of pool god. I told him this time I would no longer be back because of how he speaks with customers. He told me fine, go so see one of our competitors down the street. read more

Helpful with a good attitude. There computers were down. They always have the supplies I need at a fairly good price point.

I have a Polaris pool cleaner and it started not to work back in April. I took it to Leslie's and was thrilled that they troubleshoot and repair the equipment in store. The staff is very friendly and Andrew, assured me they would be able to figure out what was wrong with the robot. After waiting several weeks, I finally heard back and was told the motor needed to be replaced. It was now June. Of course the warranty ended in May but Andrew pushed for the motor to be replaced under warranty and Polaris obliged. Several more weeks passed and I was finally told my robot was fixed and ready! I was not able to get the robot back in the water for a few days and when I finally did, the robot did not work. A few days passed and I was able to take it back to Leslie's. Andrew questioned me then and almost made me feel like I had to have been wrong about it not working but he took it back and said he would take a look. I waited another 2 weeks or so and didn't hear a word. I called and Andrew said it was ready. When I questioned what was wrong, he admitted that when they put the robot back together, he forgot to put a pin back in that was needed for operation and apologized. I got it back and it worked for about 5 days and then stopped working. I then took it back to Leslie's and was greeted by Andrew who just seemed completely annoyed that I was bringing it back. A week went by and I heard nothing. I waited another week and finally called. Andrew was incredibly rude and condescending when he spoke to me. He said that he checked the motor, power supply and one other thing (can't remember what it was) and everything checked fine. He said he called Polaris and was waiting for a call back. I waited another 2 weeks and didnt hear a word from them. I called this morning and Andrew in his condescending way of speaking to me said he hadn't called me because there was no update and told me that he was just doing me a favor by trying to find what was wrong and had no answers for me. I asked him if he had even put it in the tank to see what the robot did and the error message you get when you turn it on and he said he hadn't put it in their tank, nor was he going to. How can you diagnose something when you won't even see what the robot does to determine what's wrong? So, bottom line is my robot has essentially been at Leslie's for 3.5 months, has a brand new motor and STILL DOESN'T WORK!!!! I picked up the robot and I WILL NEVER RETURN TO THIS LOCATION! I will never recommend them to anyone. More than anything, the lack of communication to me is the biggest issue. They wasted my time and had nothing to offer but a sarcastic "thank you, have a nice day" as I walked out with my non working pool cleaner. read more

I bought a new Hayward pool pump from the store on Broadway/Pantano a little over 2 years ago. Pump started making a loud bearing related noise. Their service department won't work on them. I disassembled to find that a seal had failed that allowed water to corrode the main bearing. The sales person said it was out of warranty and not unusual for people to spend $600 on new pumps every few years. The pump I replaced had been working for over 12 years! I contacted the manager to allow them to make things right. Same story. Not even so much as a discount on a new pump. After talking with several pool service companies, they said many people were having the same issue with Leslie's. Hayward pumps have a bad seal design. Leslie's obviously knows this, but chooses not to retain customers long term. I will never do business with them again. read more

Today I walked into store 202 to find Laland ready to assist me. I was thrilled to see him. When I purchased my home 2 years ago he was the first Leslie's associate to assist me. At that time he was working at store 19. He helped me learn a lot in a short period of time. Shortly after, I started going to store 202 because of its close proximity to my home. Leslie's associates have always been helpful but no one I have worked with matches Laland's level of holistic understanding of how Leslie's product work together. He listens to the details and makes recommendations based on the situation rather than a generic one plan fits all approach. Store 202 and all it's customers will benefit gravely from His presence. It's associates like him that keep me coming back to Leslie's for my supplies. read more

To update my review of the Broadway Store, there was a change over of staff and management the year after my 2015 review. Zach is no longer with that store or the staff that was with him. The new manager that assumed control is the most unprofessional manager that I can recall. Their computer system was reported changed over and with it went all of my purchases since 2001. Several thousand dollars for pool pumps and Hayward pool cleaners along the way "POOF!!!" gone. The staff made it very clear that they were not willing to work with me as I was willing to provide receipts for some of the major purchases. The Manager of the store must be a relative as a past Manger this gentlemen would be on a Performance Improvement Plan and then out the door if that wasn't sufficient to change his ways. I gave a 2 star to Leslie's only because the Valencia store has demonstrated the kind of service that Zach and crew have provided over the years. The Broadway store is clearly a 1 star and thats because that is the lowest that you can rate. read more