We bought a new spa from Sunset Spas two years ago and have had nothing but trouble with it…read moreleaking. They sent a repair technician out once who made a repair which lasted for a few months before we had another leak. The second person came out a made repairs and since then we have called him out over the last 2 years, spending over $1000 of our own money to get it repaired. He said we have a "lemon" and suggested we list all the repairs we've had done and go meet with the manager. We did that. He said he had to send all our data to his "manager", and he'd get back to us. That was over 6 months ago and we've never heard a word. In the meantime we've had our repairman over 3 more times for leaks. We are so frustrated and don't know what else to do. Save yourself a lot of heartache and money by never having anything to d with Sunset Spas on Costco Drive in Marana. We wish we'd never walked into that store!

We purchased a spa almost two years ago- immediately it had it had to be repaired due to chemicals…read moreleft in the line and then 2 months later the panels started coming off and it leaked Every few months they came out to replace the panels. Finally a technician determined that the tub frame was bent on delivery. They requested to take the hot tub for 10 days. I was concerned with a bent frame that the repair wouldn't be great, and it was hot tub season, but I agreed. They have had my hot tub now for 3 months and are not responding. We don't even have the hot tub anymore. This hot tub has been out of service for longer than we have had it usable. I would just like my money back at this point. Don't buy here

Quality is above and beyond expectations! Shane & his crew were very responsive to all of our…read morerequests and informative. We LOVE our new custom pool! HIGHLY recommend Presidential Pools!

By posting this review I hope to give the reader not only information on Presidential Pools but…read moresome insight on having an inground pool built. Here is our story. After deciding that we wanted to have a pool built I went to the internet and researched pool companies in Tucson, trying to find the best ones. I narrowed it down to six companies. (There were more that were equally good but they specialized in larger, more high end pools.) Anyway, the six I contacted were Presidential, Southern Arizona, Oasis, Omni, Zarate, and First Choice. I set up appointments with each one of them to come out and look at our yard and discuss it with us. I gave each one the same basic parameters- approx 30 x 16 in size, with a depth of 3 in the shallow and 5 in the deep end. Fair amount of decking around the pool, no heater. Pebble sheen plaster. (Like Pebble Tec, but the aggregate is smaller). So everyone had the same marching orders. Bill Butler with Presidential was the first one to come out and the first one to get back to us with a layout drawing of our backyard with the pool in it along with a price. I had an immediate gut reaction to Bill that he was someone we could trust and that they would do a good job for us. It took awhile to gather all of the bids and alas, two companies just blew us off and never returned calls or got back to us with pricing. I'm not sure why that was, maybe the job wasn't big enough for them? Anyway, Omni and First Choice were the ones that ignored us, despite coming out and promising they would get back to us right away with pricing. So now it was down to four companies. Presidential and Oasis were pretty close in price, the Southern Arizona and then Zarate. So we compared apples and apples with Presidential and Oasis and we went with Presidential because although their bids were close to each other, we felt most comfortable with Bill Butler. So we signed a contract with Presidential and gave them a deposit. They said it would take about a month to get permits and whatnot and that is about what it took. After the permit was issued we then met with Heather, the project manager with Presidential. She explained to us in detail what the process would be from start to finish. Much like with Bill, we felt comfortable with Heather right from the start. I am a big believer in communication and Heather was great at that, always letting us know when crews were going to be showing up and what was going to happen next, etc. Anyway, after the month or so wait for permits, our project got underway. From the day they began excavation until the day we were swimming the total elapsed time was six and a half weeks! After completion they had a tech come out and do all of the equipment start up, chemicals, etc., and then a couple of days after that they had a tech come out and show us how to run everything and take care of our pool. And while our backyard is still under construction (by us, see pictures), our pool is complete and myself and our family are enjoying it to the fullest! Presidential Pools was absolutely great and this entire experience was painless. They built a quality pool in a timely fashion for a price that fit our budget. Bill Butler, Heather, Callie and the rest of the office staff, well, they were all great to deal with and all are very good at their jobs. I can't say enough good things about having Presidential Pools build our pool for us, I would highly recommend them! Gary Hickey Tucson

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

Went in for pool primer and paint…read more Had everything we needed. Happy with products. Definitely use primer. Staff very helpful! Happy one is down the street from us!

I always find the staff at Leslie's to be so helpful. Today was no exception when Tabby got…read morecreative to help me with my challenge. I appreciate the hard working team.

One star is more than they deserve. they do not have an active license in Tucson any more because…read moreof the poor quality, inability to meet industry standards, no integrity and many claims against them thru ROC and civil court. Just Read the article https://www.kvoa.com/news/n4t-investigators-tucson-pool-builder-loses-license-several-customers-still-waiting-for-finished-work/article_8ebb476c-cc01-11ec-97e5-a3ead0b7ebc0.html I'm an honest reviewer with legitimate experience with this company and Stephen Maskey aka Stephen "smith" on Facebook, tried to change his name to hide from his horrific reputation and his business partner Mariah "Journey" both have proven to have zero integrity and zero accountability for the money they have stolen/taken and never delivered the pool that was promised. I will do everything I can to share my story and follow him to make sure he never can do this to anyone else again. I find it comical and criminal the he has the audacity to use photos of my pool on this profile- Considering it's never functioned properly and it is riddled with so many problems.

Signed contract 06/21, started construction 08/21. Nothing but delays and no shows. Sub contractors…read moresupposed to show and don't. Then they show up when unscheduled. At one point we went 8 weeks with no activity on the pool. Was quoted a 20 week, "but you'll be really happy when I get it done in 14" (project manager Darren's quote) and are now in week 35 and still not done. Pumps, filter and heater installed but don't work right. Heater doesn't work at all. Pipes still exposed near heater and pump/filter. Exposed wires everywhere. Access wall near gate torn down to get heavy equipment into yard and never rebuilt (we had to hire another place to do it). This bothered me the most because I have dogs and recently one of them got out because of the opening when the wind blew the construction fencing down. No reason for the wall to be down still. Rear yard is trashed. And then to top off everything we find out that the contractor LLC for Premier had their license revoked. While we have water in the pool it's not usable. Also recently one of the sub contractors showed up unexpectedly to ask about the company because he said they haven't gotten paid for their work. He said he went by the office and it's empty and no signs of anyone around. DO NOT HIRE THESE GUYS TO DO YOUR POOL UNLESS YOU ARE LOOKING FOR NOTHING BUT FRUSTRATION, ANGER AND UNFINISHED PROJECT!.

We absolutely love Ballin Pool Service! We use the weekly cleaning services and our pool actually…read moresparkles. Its wonderful! We've truly enjoyed working with Cody over the last few years. He's not only professional and knowledgeable but extremely helpful in all aspects of servicing our pool and spa. Cody is also very patient with us old folks and he has helped us greatly, especially when we first moved into our home, we had no idea how the pool and spa. Cody always took the time to take care of us as if we were his only customers. We've always felt as though we are number one, and we know he treats all his customers as if they are number one, and that is what makes Ballin Pool Service and Cody special because he actually cares and takes a great deal of pride in a job well done! Cody has also been involved with our pool refinishing and keeping on eye on things while we've been out of town. He checks on the refinishing project weekly and also provides photos of the refinisher's progress. We always recommend Ballin Pool Service to all our friends. You can always count on Cody to take care of your pool, spa, and equipment as if it were his own, and he will always keep you informed and up to date. In today's world, it's good to know that there are people and companies who will provide a service of the highest quality and that the owner is trustworthy and caring, and Ballin Pool Service is that company. We highly recommend Ballin Pool Service (and the owner Cody) for all your pool cleaning and repair needs. You simply will not find a better pool service in all of Arizona! The Jones Family.

From the owner: Nope and upibdjdjd jdjdread more

Will the CEO came out personally to identify the source of my pool problems and recommend…read moresolutions. He explained why he made the recommendations he did and was eager to point out the least costly solutions first to save me time and money.

My pool had turned into a swamp (frogs included) and they were able to return the water back to its…read morecrystal clear swim-safe condition!

Very professional timely pool building and and maintenance company! Great reputation built on…read morehonesty and integrity.

My husband and I spent $160,000 on a very expensive pool and had had a great experience until…read moretheir1st pool guy damaged over a dozen of our travertine tiles. I immediately reached out to Noah and sent him photos he said he would send out his guys to replace those travertine tiles and nothing but crickets. I've been beyond patient. It's now been 2 years and they've been through two service managers and I resend them the photos they say they will get back to me to schedule their guy and I never hear from them. I am so disappointed in this experience. We have stayed with them for their very expensive weekly service because we are loyal people, but I'm beyond frustrated with our experience. I really feel like once the build was done they don't care. I've reached out to them so many times and nothing but crickets. This is not how you should treat people who have remained loyal to you and over paid on your weekly service. The last service guy that was here said that the reason why our pool was so dirty (so we paid an extra $15 for each vacuuming) is because half of our built-in cleaning system isn't working. Our regular service guy never alerted us of this and now we're having trouble with the entire cleaning system, and this pool is only 3 years old. Noah, you said that you would happily replace all of the travertine tiles that your pool guy broke. I don't appreciate being treated like this after we spent $160,000 with you. If you want to finally fix this like you said you would reach out to my husband because I'm done working with you.