Scott's pool store goes above and beyond in customer service. There was a mistake made with a piece…read moreof equipment I brought in to be fixed and the owner took responsibility and replaced it free of charge. This is the proper way to do business, I highly recommend Scott's.

I was selling a home with a pool that had not been opened in over a year. I had to get the pool up…read moreand running so prospective home buyers could see it. We opened the pool and of course it resembled a Louisiana swamp. Max and his crew at Scott's could not have been more helpful in getting that pool in pristine condition within days, absolutely amazing! Max and the crew at Scott's are THE BEST!!! Their level of care and professionalism is unmatched!

There are no words that I can use to express how happy I am with my new pool! It has been a…read morecomplete pleasure and actual honor to work with Chris and Sam on this project! Professional, timely, never promised anything other than what they could deliver and boy did they deliver! I can't recommend them enough! Every member of their team and every contractor for every part of the process was fantastic, their biggest goal is to make the customer happy and deliver an amazing product! Christened it today!

Can't recommend Emery and EJ Pool and Spas enough! In an industry where it's easy to feel like just…read moreanother customer, Emery and his team truly stand out. They're skilled, professional, honest, fairly priced, and take genuine pride in their work. What impressed me most is the level of care and attention they give -- treating my property as if it were their own and making me feel valued throughout the process. Emery is incredibly responsive, efficient, and often on-site with his team to ensure everything is done properly and to a high standard. He even installed a new pool heater for me, and it's been working great. For the past three years, my pool has been opened, cleaned, and chemically balanced right on schedule -- never missing a beat. Thanks to EJ Pool and Spas, we're already enjoying the start of summer. Highly recommend -- 10/10!

Emery and his staff were excellent and hard-working. They came when they said they would come, gave…read moreme a very fair price and we're great to work with!

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

owners are very unkind and unfair to staff members, very strong bias in the work environment, poor…read moreservice and communication from this company.

Hands down the best pool company I have ever worked with. Needed to have my pool closed on my…read morevacant home and luckily I found Trinity. How refreshing to deal with an honest company in a field where there are so many rip-off artists and bandits. They charged me the best price I ever paid to have my pool closed and I know it was done correctly. Thank you again Catherine and Pierre, and best of luck in your future endeavors!!

Had a pool heater and salt generator added for our pool. Paid Trinity $7000.00 and they have…read morefinished installing gas line for heater. Have called, emailed and no reply.

They do great work I just don't like how they treated me as a customer I had a problem and they…read moredidn't even try to keep my business

Excellent honest service! They were friendly, tie melt and for the job done for us. Glad to have…read morethe spa back up and running!

Last year, the air conditioning barely worked or was out of commission for almost two months. One…read morewould think it had been permanently fixed after such a long time. But no -- the a/c is once again non-functioning and I am told that they are working on a new system. But the front desk is unable to provide a time frame. What?? I can't be the only one complaining. This is a premium-priced gym. While I'm forced to complain here, pls also take note that the bathrooms could be better cared for -- I cut my hand twice on a toilet paper holder that was wobbly for months. The two baths in the treadmill area need to be cleaned throughout the day, or at least more frequently. And some of the equipment goes unfixed for way too long. I am reconsidering my membership.

I joined in March and paid nearly $1,000 upfront. At the time I signed up, I was told this payment…read morewould cover my April, May, and June gym dues, as well as my daughter's and my pool membership for the entire summer. I was also told that my monthly dues would resume in July. Instead, I have received multiple emails claiming my account is past due and adding late fees. When I asked the employee who signed me up to provide a copy of the agreement or documentation confirming what I was promised, she refused. For over a month, I have repeatedly called and have been told to speak with Shanon. I have left at least five emails and five voicemail messages, yet I have never received a response. When I log into the member portal, I see a balance due with no explanation. I have requested callbacks through the portal and still have not received any response. To make matters worse, every time I go to the pool, I am stopped and told my account has been flagged and that I need to contact the front desk. It is embarrassing and has made both my daughter and me feel unwelcome. We simply wanted to make sure our account was paid correctly and avoid late fees, yet we have been treated as though we are the problem. I eventually had to cancel the debit card I had on file after it was charged for dues that I had already paid in advance. Based on my experience, I strongly recommend not keeping a debit card on file. This entire situation has felt incredibly frustrating and, at times, like a scam. The accounting department has failed to resolve a straightforward issue, and management has been completely unresponsive. I do want to say that I love the pool. The staff there has always been friendly, welcoming, and professional, and the facility is clean. My daughter loves spending time there, and we plan to continue using the pool each summer--but only without a payment card on file because I no longer trust the billing process. Unfortunately, I will not continue my gym membership because I have lost confidence in the accounting department's ability to bill members accurately or resolve problems when they occur. My hope is that someone in leadership reads this, contacts me, explains why this has been handled so poorly, removes the incorrect charges and account flag, and finally resolves my account.

I needed a Pressure test done on My pool plumbing and no one would help. I explained it was either…read moreMy skimmer or the suction line may be the culprit. I was quoted 800 and this would be APPLIED TO ANY REPAIRS. They came the next day tested My lines no issue, the skimmer found to have a small leak. less than an hour here charged 948.70 Now I am being told the repair would cost even More. The money I wasted 948.70 will not be applied to the repair. they are here to help people. I have never seen anyone charge almost a grand for an hour. and then want to charge ME even More after I already OVER PAID. I am very disappointed in the scam played on me I hope the Money was worth it. I Hope Karma Finds you well. It says it should cost between 200 and 500 to pinpoint leak with pressure testing. I hope People read this before wasting your Hard-earned Money Here! They think people are Naive and can't see what they are doing but hey they got My money so Jokes on Me this time. I HOPE NOONE ELSE GETS RIPPED OFF BY THESE GUYS!!!!!!!

Always a pleasure working with this Husband and Wife duo. Ray has a smile on his face no matter how…read morelong his day seems to have been. Charlene handles all the communication with clients and she's always on top of things. Been a client with them for 4 years now, and have never even considered a change.