I want to clarify a few things, because being called a liar and having my experience dismissed is extremely unprofessional and not acceptable. I have been to this salon three times. I continued to return specifically because I liked one particular hairdresser and had no complaints about her work. My review was never an attack on the stylists themselves . However, I did feel that the environment was unwelcoming at times, and after my third visit, I felt it was important to be honest about that experience. Part of my review included concerns that were shared with me by my sister, who no longer comes to this salon due to feeling uncomfortable and out of place. She explained to me that on multiple occasions she felt she was treated differently, received looks that made her feel she did not belong, and was consistently serviced last while other customers were taken first. She is not confrontational and chose not to address it herself, but her experience mattered to me, and that is why I mentioned it. Sharing someone's lived experience does not make me a liar. To say that dismissing someone's feelings or perspective as "insane" simply because it does not match your own is deeply concerning. You cannot prove or disprove how someone feels in a space, regardless of who else was present that day. Asking a stylist basic questions about management and tipping was not done maliciously. I was simply trying to understand the environment and leadership of the establishment something customers are allowed to be curious about. Unfortunately, your response has now answered those questions for me. I fully understand that this salon primarily serves children, and that delays can happen. My issue was not the eight-minute wait itself, but the lack of communication. Being left standing to the side without explanation while others are attended to naturally creates confusion and discomfort. A simple acknowledgment would have gone a long way. I acknowledge that I could have explained certain parts of my review more clearly, and I am doing so now. What I will not accept is being labeled dishonest or having my concerns minimized instead of addressed with professionalism. I am entitled to my opinion and my experience, just as other reviewers are. I returned for the skill of one stylist, but overall, I did not feel welcomed, and your public response has reinforced that feeling. This interaction alone has ensured that I will not be returning. I also find it concerning that, rather than seeking clarification or addressing the feedback constructively, your response publicly labels me dishonest and dismisses my experience outright. That approach reinforces the very concerns raised in my review. I stand by my review as an accurate reflection of my experience and perspective. I returned for one stylist's work, but overall did not feel welcomed. Your response has confirmed my decision not to return. You repeatedly reference having "proof" related to timestamps, payment times, and the absence of walk-ins. Those details do not invalidate or disprove the concerns raised in my review. Customer experiences are not limited to transaction records or scheduling data. Feelings of being overlooked, excluded, or treated differently are subjective and cannot be disproven through receipts, timestamps, or internal records. I apologize if my original review was not clear enough in explaining these concerns. I hope this response clarifies my experience and perspective. read more

Let Hair Go - Hair Salons Near Me - Riverside, Illinois

Welcoming always. Great staff, always attentive and patient!. My kids will never go anywhere else.

Ana is the best! Always smiling and welcoming and does a great job. The salon is well-run and cute and clean. Appointments are taken and kept as on-schedule as possible. All the staff are wonderful patient people. read more

Always great service especially with Lupe who has been cutting my son's hair since he was 3-4 yrs old. Very friendly and accommodating.

Love, love, love! I had a bad experience a day before with another hair cut place. Someone recommended this place and I loved it. They were so nice! They took care of my son from start to finish. Haircut was perfect . This would be my go to place from now on. read more

3 strikes you're out! Went here with reservations and got burnt all 3 times. It seemed like the customers coming in as walk-ins knew the staff and we were left high and dry. Ridiculous costumer service- we waited an hour as at least 5 other kids were taken before my kids...my bad for going back again My advice: Let go and don't go to let hair go read more

Not impressed with this place. My husband made an appointment for 330. He went in on time and had our 2 kids with him. They took another lady without an appointment ahead of him who just walked in and decided she wanted a specific stylist. It's really a shame that you make an appointment only to have a walk in go in front of you without even an apology. It's not easy to sit patiently with 2 small children as it is. The entire situation was not handled very well and it was poor customer service. They just lost 2 clients. Would not recommend read more

I love going there. I get the keratin treatment, my roots dyed and my hair trimmed.The stylist only trims what is needed. The owner Ana makes me coffee and makes sure I am comfortable :) She does an excellent job on waxing eyebrows too. It is also a great place too take your kids. read more

They're Always patient and kind to our toddler who can be a difficult patron. Great hair cuts and service. Would recommend to anyone with little kids. read more

So great with kids! We got my daughter's first haircut done here and the stylist allowed my younger daughter to sit in the chair afterwards and get some color in her hair. Went back for a kids manicure and my daughter had a blast. Will definitely go back! read more

My child had their first haircut here and it was a wonderful experience. A fun, comfortable atmosphere for kids.

Very good with kids, they have iPads to distract them, very well cut for my 3yr old highly recommended

I love how they cut my 9 month olds hair I will be coming back!! these are pictures of before and after !! I loooove it !!! read more

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You know this spot had really caught my eye to come and get my sons hair cut. Today I had an appointment at 9. Get there and the place is packed. Okay no problem we sat down to wait and nobody even acknowledged us. As more customers came into the salon they were being taken care of as I just kept on waiting!!! Rosie was the only one that approached me at around 930 and apologized because they had someone else take my reservation. Very unprofessional and the "stylist" that took care of my baby had no patience with him they had me HOLDING HIM DOWN!!! until I stood up and asked for some time to relax him. I'm very disappointed. read more

Great place to take the kids for a haircut, everyone is friendly and kind. Usually able to get in quickly and they also accept Zelle payments, super helpful if you don't have cash on you! read more

Let Hair Go - Hair Salons Near Me - Riverside, Illinois

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This is ideally what a children's salon should look like. Ana took her time cutting my daughter's hair. The airplane chair with a tablet for entertainment was a plus! read more

Let Hair Go - Great place for children haircuts! - Hair Salons Near Me - Riverside, Illinois

This place is amazing. We've been two times and had two different ladies cut our 2 year old's hair. Both of them were so good with him and gave a very nice haircut. I couldn't recommend this place any more. read more

Very friendly people. Kids love the fun chairs. Easy to get appointments. Great local business.

They are so sweet to my kid here. He has a hard time with haircuts and they have been accommodating and understanding. Also his hair comes out great I decided to book myself an appt because I haven't gotten my hair done professional in a long time but I feel the environment here made that easier for me to get the courage to book read more

The last two times we have scheduled appointments, we have had to wait 15-20 minutes after the appointment time before actually being sat. This happened today and we were told "something happened." I am very disappointed as we have had good experiences here in the past. read more

This places is great for toddlers and teens!! I had a great time with my 7 year old getting her haircut!Ana was awesome and the salon is super cute, very clean and great service!! We will be back with my 13 year old girl next!! They also do women's hair and nails for kids and Moms!!! Check it out you will be glad you did! Update! I just wanted to add that my 14-year-old daughter continues to go here and I have been here twice in the last week to have her straighten my hair and curl and Ana does an amazing job!!!!!!! read more

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Very friendly staff! My 19 month just got her first haircut. I was worried she would be swatting the stylist's hands away from her hair, but they did a great job keeping her calm with a few different things like: the chairs be trains/planes/cars, iPad with whatever they want to watch and mirrors. Additional note, they give a certificate and a lock of hair in a cute little jar! read more

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Such a wonderful place geared towards children, my daughter felt like she was a princess. Highly recommend this salon. read more

Great place to take your kid to cut their hair. They listen to your request. I went to another kid's hair stylist and they produced the same hair cut even though I gave different directions each time. Let Hair Go did not produce the same boring hair cut, but listened to my directions and provided a fade for my son. read more

My three year old daughter got her first professional haircut recently @ Let Hair Go, and unfortunately , my worst fears came true: she screamed the ENTIRE TIME! Mind you, it wasn't her standard bratty regular three year old scream... she was in full- on exorcist mode!!!! Luckily for us, Anna (what a gal! Bless her heart) was so patient and kind to my lil "angel"! She gave my daughter a spectacular haircut, despite all the squirming and screaming ! My daughter looks adorbs, and you would never guess that my tornado of a toddler put up such a fuss! Side note: it's located in super cute downtown Riverside. If you've never been there, it's a must-do. Check out the cool water tower that looks like a Czech castle! read more

I've been to this salon about 3 times the owner is great! Her employee's can't even do a simple haircut! Anna is great, if she ain't there I will come back! $18.00 haircut better be straight.. read more

My son had his first haircut here and it was really special. My stylist was great with children - my son is just 2. We paid a couple extra bucks to get a certificate and a lock of his hair which was over the top but much appreciated by this first time mom! read more

They did an awesome job with my color and cut! They are reasonably priced. Love this place and would recommend it to anyone. read more

Let Hair Go - Hair Salons Near Me - Riverside, Illinois

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I took my almost 5 year old daughter here today after she attempted to give herself a haircut. Ana expertly cut her long hair short & showed me how I could style it to hide where my daughter had cut it very short. Ana is a lovely lady & miracle worker!!! read more

Let Hair Go - After Ana's miracle work! - Hair Salons Near Me - Riverside, Illinois

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I love this place. Ana did an amazing job on my son's hair. Just like picture I showed to her. She was so patient with my son, I think this is the best hair cut my son has gotten. I highly recommend this place, especially if you have a squirmy little kid like mine. read more

Let Hair Go - Hair Salons Near Me - Riverside, Illinois

Love Let Hair Go! They do a fabulous job on both kids! They have great products for purchase and event host bday parties for the Kiddos. A Riverside gem! read more

Let Hair Go - Hair Salons Near Me - Riverside, Illinois

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Made an appointment for my mom to get her hair done for an event and Ana Did an amazing job. My mom is very picky when it come to her hair she doesn't like anything outrages and she clearly read my moms mind for this style. Love it recommend this places not only for kids but for adults also. read more

Let Hair Go - Updo done by Ana she did an amazing job on my mom hair love it !! - Hair Salons Near Me - Riverside, Illinois

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This place is prefect. I have been many salons for my son and my family. I have to say this is it. Finally found the right one. The stylist Ana made my 5 year old feel comfortable and has done a wonderful job on his hair! That being said this place is perfect for kids but also has a adult feel to it. One side of the place is for children and other for the older. There is even a nail salon in the corner back In a private area. The radio is playing good music, the place has a modern look to it with a extremely comfortable feeling to it. I very much recommend this place to all ages especially for the children and teens. read more

I took my haircut despising toddler in today to get a haircut. He didn't buy into the airplanes or lollipops and just screamed at the top of his lungs the whole time. The owner, Ana, was so helpful and patient. She took her time and did the cut the right way. She even gave him breaks so he would calm down. She made a few suggestions to help him ease into his next cut. By the end he was giving her hugs. My daughter on the other hand loved everything about the salon. She insists that her next birthday party be there. They have an adorable little party room. She got her nails painted and loved it. Again, Ana went the extra mile to put cute details and gems on her nails. Pretty sure my daughter won't want to go anywhere else. This is such a great addition to Riverside! This business truly provides top notch customer service. The friendly environment makes you feel comfortable the moment you walk in even if you have a non-loving haircut child. read more

Ana is so talented, efficient and such a pleasant person! I love supporting small businesses, especially woman owned and it's worth the drive since we've moved. My daughter loves getting her haircut here, the salon is cute/clean/welcoming and her staff is very friendly as well. She's always pretty booked so I'd recommend making an apt to ensure getting in with her. I can't say enough good things about this place and I'm so happy we found this gem! read more

My son has been there twice now. He's under 2 and they've done a great job with his cut! The seats are cute and I like the decor. The first visit I was very impressed with the attitude and patience of the staff. They were so child friendly! I think we must have used a different girl this time. She still did a great job with the cut but seemed just slightly frustrated that he kept trying to look around. I offered to hold his head and tried to help but she kept sighing every time he moved. I get that's hard but I still would appreciate kindness. read more

I love this hidden gem! Ana and her staff are great and patient with my 3year old. The salon is clean and they have a car, train and plane for the little ones seats. read more

Such a GREAT place! They were very patient with my girls and treated them nicely! Very clean and kid friendly!!! Will comeback again! My daughters loved getting their haircut here and love their new hair! They were so excited when they got to chose if they wanted glitter or not! Little things like this make this such an amazing place! Thank you so much for making this a great experience for my girls! read more

Let Hair Go - Hair Salons Near Me - Riverside, Illinois

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I trust any of the employees with my son's hair and when my daughter comes, I'll only go to them too. Let Hair Go has fantastic stylists!

Love bringing my two year old here. Everyone is so kind and patient with him ! Easy to get an appointment, and they're open on Sundays which is great. Also pricing is much more fair here than any other place I've been to. Definitely will keep this as our go-to salon ! read more