Terrible experience. I was shopping for new insurance and DTRT gave me a good proposal, I paid them…read morethe full annual premium only later to learn they were informed by the carrier that they required a reroof but DTRT didn't say anything until after underwriting. I would not recommend doing business with them.

As always, Cindy provides the best service. She can't control what insurance providers charge, but…read moreshe does match customer with the best policy that meets and benefits the consumer and the affordable price.

Dan Weiss is a great agent. Always efficient, responsive and with great communication.read more

Good followup and follow thru. The office was responsive and informative and saved me a nice…read moreamount of money from my existing auto insurance that I had.

Horrible Customer Service, they are very scripted every time I call the office. They do not take…read morethe time to listen to the individual need for the customer and provide a solution. You get read a script and thats it. I cancel my insurance over a month ago and sent the new binder because I got tired of the run around from Paula Paulino. My insurance increased drastically. Do you know I am still being charged for insurance I cancelled . Highly DO NOT RECOMMEND!!!!! They will not address your needs. Insurance is supposed to relieve you not put you in STRESS

Insurance is something that im not comfortable with coming from a Finance background, and all my…read moreworries were put at ease when I started working with Jessica and her team. The staff makes you feel right at home, giving you the comfort to ask any questions, even if they seem silly. They earned my full trust, I have my Auto, Home, and Life policies with them. Good prices, Friendly smiles, and trust that can't be matched. Call them and see for yourself. :D

Very helpful and knowledgeable staff. They made the whole process so easy and I'm grateful for…read moretheir assistance and professionalism.

This mortgage company was amazing in my refinance. Jared Campbell was very knowledgeable,…read moreefficient, and communicated with me throughout the process. Where another company I had tried hit a roadblock, Jared had no issues processing the refinance. I would highly recommend!

This agency is the best. Hands down, communicative, local, responsive and professional. Dawn, Lori…read more, Barbara and the whole team have always been there when I need them. Their operation is well organized.

Lori is excellent. Professional, efficiency and on time. Great service. Looking forward to working…read morewith you again, thank you.

I recently refinance my home because we were under FHA and were paying PMI. The lending process…read morewent smooth with Emmanuel St Germain with Choice Mortgage and we were able to do our closing paperwork with Sweet Settlement. Candice the owner was very flexible when accommodating me and my wife because we both have different schedules. During closing time, Sam was easy to talk to and she explained everything very well. Loved the location and Sam Thank you!

As the Co-Founder of Boca's favorite Mortgage bank The Mortgage Brothers we have seen our fair…read moreshare of deals and no one gets involved and time after time continues to be making things happen after all these years hands down Sweet Settlements is as good if not better than the next best company I have thought we're amazing. I have never seen the actual owner at 10pm on a Friday cloae a family becauae they had no where to go but a hotel I was going to out them up in till Monddy and Candace who is the owner said verbatim this family is not going wait till Monday to have a first time homebuyer not move in over a decision she could easily pushed to the week and what 99% of the others would have done but because she cares so much; she started her anniversary dinner eventually later when this buyer was all good and in the house. As a lender, the seller was aware that the money was already sent with the closing package so they understood and something so little turned into something so big. So committed and dedicated the whole team is. I could never use anyone else for what the owner does to help 365 days every year, but although when that one day does come and they drop the ball.. I will forget about them real quick.. ;) lol. The Best! Lets be honest, who is better than them?

We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

I've used this State Farm agency for years now and I'm always very pleased with customer service. I…read morenow have 2 vehicles and a property insured through them and they are always responsive, helpful and best of all have great rates! I will continue to be a long time customer.

This state farm agency cost me $150. Additional with the Florida dmv. They failed to call me back…read moreon the day as promised. State Farm is not a good neighbor. They're just like any other insurance company that would drop you if you have any troubles. I paid my insurance on time for 8 years. When I lost my job was late on my payment they cancelled my insurance. And when I try to reinstate it with they said they could not because it had been over 30 days. They Never had to pay 01 single insurance claim on me. Over $10,000 later throughout the years. And they just drop you. Even when i moved i stayed with this office because I thought they were good to me. Turns out they just treat you like everyone else. Just a number.