If I could give this HOA management company zero stars, I would. I called in just trying to make a payment and explain that I never received the required paperwork, so I couldn't set up my usual payment method. Instead of helping or offering a solution, I was immediately met with attitude. The representative I spoke with, Crystal, raised her voice at me for no reason while I remained calm. I simply pointed out that the process makes it difficult to stay current on payments, which should be a fair concern for any homeowner. Instead of addressing the issue, she became even more aggressive and unprofessional. When I told her there was no need for that tone, she abruptly hung up on me. So basically, they make it hard for you to pay your bill and then treat you poorly when you try to fix it. Completely unacceptable customer service. If this is how they handle residents, it's no surprise people lose trust in your company. Do better. read more

At the last Board Meeting in May 2025, found out two more bad things. A Vendor had presented his case and stated that he not only submitted his credentials, but also a bid, but we did not know that part of it. The PM said he only presented his credentials. This was a lie. An Owner spoke at the last Board Meeting in May 2025; said she was the victim of a robbery attempt last year (nothing was stolen but her window pane was damaged). She requested video of the assailant's car's license plate in order to file a police report. She was told that the person handling that was away on vacation. So she did not get the help that she needed. She wasn't able to file a Police Report. We had numerous other complaints from other Owners about the customer service that they received from this company. I did also keep asking our PM for more bids when we received just one bid on some issues. (I have close to 800 emails between two email accounts.) The car accident to the Exterior fence of the Property which took place in July; the damage to one pillar was fixed in December 2024. Forgot to mention that in October 2024, requested that a sign be replaced because someone had taken it to the garbage dumpster, but the garbage man had taken it out, placing it on the rocks. It was not replaced until January of 2025. (Email requests went out several times.) And it was no longer on the pole, it was placed on the garbage dumpster, next to Bldg. 26. Four months for a simple sign. Major mistake last year- the Election. Two positions were needed, not three. Three were on the ballot. Big mistake. Had to do a second ballot. This mess took about a month to settle. Wasted a lot of time on this matter, due to the mistake on their part. Another mistake last year, 2024. Forgot to put the Resurfacing the Hot Tub Spa in the Budget (which had to be ratified in December 2024). Made a change in the Management due to the years of Neglect. The Transition process was not smooth at all. Not cooperative with all aspects of the transition. Bits and pieces were received, at different times. Not sure how long it all took. If you look at the HOA industry, you will notice that many companies are lacking in customer service, and have low ratings, all around, and this is typical of Las Vegas. read more

We have just transitioned to Level 60 days ago. They have been dealing with a very difficult transition process and have handled that with the utmost in professionalism! Jon our property manager, Anne,and Ann have done a terrific job with their follow thru which is the number one thing that the residents deserve and expect here at Traverse Point Condominium's! read more

lack of response to compliance violations, compliance inspector lacking & not reporting several violations . ignore the expired tags & non registered vehicles ,parking permits for community compliance violation notices . states can't be towed . no response Board will be looking for change read more

I am writing to file a formal complaint regarding Level Property Management's mishandling of my HOA account and their continued failure to address multiple serious accounting errors. I am the owner of a property which is managed by Level Property Management. Since December 2024, I have paid my monthly HOA assessments automatically through my bank's bill pay system, scheduled for the first day of each month. Despite this, during the past eleven months, five of my payment checks were returned by Level Property Management without any explanation or justification. These returned payments resulted in unwarranted late fees, penalties, and, most recently, a lien placed on my property. I have made numerous attempts since January 2025 to resolve this issue through proper channels: Multiple phone calls to the community manager and accounting department. Several emails (none of which have been returned). Submission of the HOA's "Request for Waiver" form three separate times. Despite these repeated efforts, I have received no response or acknowledgment from anyone at Level Property Management. It is clear that the issue originates from their internal accounting or payment processing systems, as my bank confirms that the payments were issued and mailed properly each month. Level Property Management has now demanded that I pay all associated late fees, penalties, and lien-related charges before they will even review or investigate the issue, which I find unreasonable, unethical, and contrary to fair business practices. I respectfully request that Level Property Management: Immediately remove all late fees, penalties, and lien-related charges associated with this issue. Conduct a full internal review of their payment handling and accounting systems. Provide written confirmation that my account is current and that the lien against my property will be fully released. I am submitting this complaint to the Nevada Real Estate Division's HOA Ombudsman Office for formal review and intervention under NRS 116.31184 and NRS 116A.640, as I believe this represents clear mismanagement and a failure to respond to homeowner concerns as required under Nevada law. I can only give Level Property Management one star because there is no zero or negative stars that I can give. read more

I have had nothing but problems with Level Property Management. They have said on more than one occasion that I have not paid my dues AFTER they took the money out of my account. I'm glad we're getting rid of them! Peggy D. read more

Level does not work for the HOA community that pays them. They work for the BOD majority that hired them. Against our CC&Rs they have issued special meetings with a 45min email notice to the community, changed times and dates arbitrarily during the holidays to exclude as many homeowners as possible from board meetings to pass 5k assessments for undisclosed projects. The majority of homeowners prefer HOA meetings at the community clubhouse not across town during peak traffic times or zoom meetings that cut off because of their computer low battery. Currently our guard house is without phone service because of an unpaid phone bill and the management company is out till January 5th... not a good management company -5 stars. read more

I have to agree with all the 1 star posts on yelp for this HOA. Very poor customer service. You can tell these people hate their job and their management couldn't give a crap. I thought LS Property Management was the lowest of the low reviews but this company is worse. read more

Management Company with below standard performance. Managers are inept. Accounting mistakes. Not worthy of any Stars.

I recently received a letter demanding payment for a bill due in February 2024. After checking my banking account, I could see where a payment was processed. You would think that they would have sent me a late payment notice which would have alerted me that something went wrong. Instead they sent the demand for payment this month (June 2024) threatening to place a lien on my property. When I contacted them, a very rude lady explained to me that the address had changed and the management had changed. Apparently a letter went out some time in 2023 with the change information. She would not give me the exact date. Since I purchased the property in October 2023, I did not receive the change information. She basically told me that was "my problem", and said "have a good afternoon" and hung up the telephone. I called back but she refused to answer. This is a terrible management company. Customer Service is awful. I was forced to pay almost 3 times the amount of the original bill because I did not receive the change of management letter, address or a late payment notice. I hate giving them a one star, wish there was a 0 available. read more

One week ago today, at 7 AM my driveway was torn up without notice, and a huge hole full of water was left. I've called on the emergency line, I've left numerous messages on various voicemails, written many emails and sent messages. NOT ONE RETURN CALL OR RETURN MESSAGE! Not only are my messages ignored, but those of the HOA Board are also ignored. WHAT IS GOING ON??? Crescendo has had some lousy management companys over the years, but Level has reached a new level! Worst management ever! No communication with residents or HOA board. Big mistake, do NOT allow this company to destroy your community! read more

Level Community Management - Property Management Near Me - Las Vegas, Nevada

One of the worst organizations I've ever encountered on responsiveness to owner inquiries. It's mind blowing the degree how much they don't care about any attempts to look professional. And their rating on any rating platform went from 2 stars to 1. I didn't realize you can even mathematically achieve it with 50+ reviews. read more

Seeing how consistently they get 1 star reviews is astonishing. Terrible customer service, and complete lack of any communication other than sending out fines. Time to stop greasing their pockets and actually put OUR money into these communities. read more

Shady HOA. I have warned them about the illegal violation assessments over the years and they continue to do it. Time for legal action. Just an FYI.. I live in a community where the streets are owned and governed by the county. Per the Clark County Public Works Department this HOA has no authority to enforce any parking restrictions on the county's behalf. Enough is enough of these people discriminating against renters on behalf of "homeowners" in the area. Side note: my vehicle is LEGALLY parked on the street but a entitled homeowner doesn't like vehicles in front of his home. I have contacted the county and got information on filing a complaint against Level Prop and ShadowMountain HOA. You people are bullies and I refuse to bow down to your illegal behavior. People dealing with these crooks - time to take these issues to the real estate board, county officials, local news and courts. This needs to stop! read more

Level Community Management - Property Management Near Me - Las Vegas, Nevada

Like all HOA agencies, they're terrible. Their webpage says they return calls and emails promptly. They used to ignore calls entirely but return an email within a few days. Now they don't even returnm email at all. Totally useless. Choose any other really bad HOA and you'll be less miserable than with LEVEL. read more

If you had a minus star that's would I have given them. I emailed them and never received an email back. I have been lied to. They lied and said everything was taken care of and they lied to me making an additional fee of $1000 due to their lies. If anyone ever decides to do something legally.Please let me know . read more

Worst customer service ever. The front desk old lady who answers the phone is very very rude... she won't even let you finish your sentence and she'll just keep saying "hold on, hold on...." So freaking rude.... What happened to customer service?! Wow! Is that how you treat every customers that calls? If you're not a people person and you don't like people asking questions then I guess this job is not for you! read more

This HOA claims I was late on my hoa fee in 2019 and didn't inform me until 2021 all while the fees are racking up, and they refuse to compromise with me for THEIR mistake, or show me any proof that they tried to contactme. Absolutely disgusting company. read more

If I could put a minus 0 start I will, the rudest lady ever on the phone , not even trying to help, rushing to hang up , have no compassion ! read more

I have not seen experienced worst attitudes and incompetence than the people in this office. They call themselves Property Management Company and they don't know which and what is their extent of their responsibility! We went over there to talk to them about rat infestation in one of the properties under their management.. The lady at the reception which not supposed to be called a lady by any means, immediately says you should write to us, we cannot talk to you, extremely rude! Her attitude was comparable to a rabid dog not an a human being. Then she says this property is not under our management without checking. Then we showed a letter from them that this property was transferred to them and a woman named Chelsea was the assistant manager. The ugly attitude receptionist was not apologetic and got even more angry and start attacking both of us again and stated all types of lies. Bad attitude receptionist mentioned that "I don't know if Chelsea is in or out." She was stupid enough that did not notice that the only way in and out of the back office was by her desk. Finally she goes back and is talking to someone quite loud and comes back with some more B.S. excuses. She sees that her ugly unprofessional attitude is not working on us so went back and got the main B*tch. Chelsea is truly the definition of the word I used above. She absolutely did not make sense and raised her voice several times without mentioning her extend of their company's responsibility regard the property in question. In conclusion, they were not helpful and seriously out of line. I know residents are considering legal action against this company and staff. Hopefully the officers of the company read this review and correct these two persons' attitudes before confronting a law suit. read more

I am a property owner in N. Las Vegas, Level are a bunch of "Karens" who have nothing better to do with their time than act like they own our property. When I tried to tell them my concerns, they acted like I was lying and that they were in the right. The woman is condescending and treats the homeowners like criminals. This property management is the worst I have ever encountered. See JR's review. They pick the most insignificant things to make a fuss about while they buy and spend on stupid things like tiny signs that you can't see. The landscaping is subpar. The HOA fees are $205 dollars a month for just a condo complex with one small pool and the homeowners don't have access to the clubhouse unless they pay additional funds. Can you say power hungry? I just can't stress enough. This company does not care about the homeowners, Just how much money they can get out of you. read more

This company is a poor excuse for a property management business. Avoidance of calls, lack of returning calls, sporadic responses to emails with lie filled excuses make this company the worst at what they do. I've sent emails and made numerous calls to have an abandoned vehicle removed from a 24 hour parking spot in my neighborhood and after 2 months just got a response that the vehicle wasn't there when the tow truck attempted to remove it. I've got camera footage of the car continuously sitting in the same spot and not being touched yet now they're claiming it wasn't there. It's still there! If you're considering this company for your neighborhood, don't do it! They're horribly exhausting and inefficient at best. read more

If I could zero stars I would. I've been a Realtor for over 30 years and the level of incompetence is so bad that's got to be why they call themselves Level. Anyway they were paid to fill out a basic HOA certificate for the lender and they refused to answer 3 questions. This is standard procedures in the industry plus they have the information for it, but are either too lazy to compile or give out. This caused the lender not to be able to lend on this property causing my client a loss of over $1000 in fees paid for the loan process and not being able to move forward with the purchase. They are doing such a disservice to their clients. Why any Homeowners Association would hire such an incompetent bunch of individuals is beyond me. Plus they never return phone calls. Horrible basic customer service read more

I have repeatedly contacted Level Mgt to have my new garage door opener recalibrated to open the front gate @ Jasmine Ranch. I was advised that I must schedule an appointment, go to their office in the south end of the valley and pay $40 by check or money order to receive a new opener. I have lived at Jasmine Ranch since purchasing my condo in 2004 and have NEVER been asked to go to such lengths in order to access my community. I was given a code to open the front gates which I've been using for months. I also requested to have a crack in the concrete between my front porch and sidewalk for months. To date, the only repair has been done is something was sprayed on the crack...a sealant I presume. My experience has been that email requests never receive a response. Phone calls are transferred and you never get to actually speak to a person, only voicemail. I have yet to ever receive a returned phone call or email response. read more

It's hard to believe this company received any award for service. We sold my mom's condo that was managed by Level Community Management (Jasmine Homeowners Association). We had to pay $480 in advance for escrow documents and for a form to be filled out. The lender had been calling and emailing the company 10 times a day for almost a week to get the answer to 2 questions that were missed on the form. They were yes or no questions, that would take 5 seconds to answer. The property manager told the lender that this was not a priority for her and she would do it when it was convenient. The Vice President of the company was also copied on emails and still no response, so she obviously didn't care either. The purchaser was in jeopardy of losing their earnest money and the locked interest rate. After days of no response, we finally received a reply with 2 no's to the questions. Why was this so hard? This was the worst customer service we have ever experienced. Stay away for this company. I wish I could give them 0 stars. read more

This property management is the worst. The builders who created to these community rules are also the worst. If you know that your home is going to be managed by This company, steer clear. read more

Well they have very poor customer service. issues from roof leaks to builder issues affecting our ac unit, months go by without any forward movement. I'm not sure what we pay them for when I'm the one doing all the work Worst management company ever read more

Don't even know how this is a place of business! Rarely do I get my calls returned, and they provide special treatment to those who are on the HOA board by allowing them to continue to violate rules. read more

This company is a bunch of Karen's that will find any reason to fine you so they can line their pockets. Their business model is to nag you about the dumbest things that have absolutely zero meaning in your life. Example- I had a family emergency where I had to spend the weekend at the hospital. Trash pickup is on Saturday's. Because I wasn't home to bring my trashcans in exactly 12 hours after pickup, I was sent a letter threatening a fine, as well as pictures that were taken of my house as "proof". I have a life, and emergencies & extenuating circumstances are part of that. They literally don't have anything better to do except try to treat you like a child even though you are an adult homeowner. I would never, ever, live in another property that is managed by this company. Even if it was my dream home. The fact that they drive around and take pictures of your house on a consistent basis to see what they can try to fine you for is so weird and creepy. read more

I have only positive comments on Level Community Mgt since we moved to Henderson where they manage our community's needs. Erika Hernandez to Jeff Pope who was recently promoted as Director of Managers and Crystal at the Reception are very accommodating and answers all questions in a timely manner in person or via email! read more

HOA work is difficult at best. This review is specifically for the receptionist Miss Amanda. She was helpful and took the extra time to listen to my concern. Thank you Amanda. read more

They're basically the post office for our HOA. They aren't on site and just do what the president tells them to do. So fines, and sending notices, anything like that, they just go by what they're told. I don't see why we need them In our community at all. Seems like a huge wast of money. If this company was in DC, LA, NY or somewhere, it wouldn't last very long. And their office looks like something from Napoleon Dynamite. read more

Completely non-responsive, emergency calls are routed to voicemail and emails are not answered.

The worst management company I've ever seen. Calling them incompetent would be a complement. NOTHING the owners need they do or even help with. They are supposed to be facilitators and not another problem to solve. Not even forwarding a request correctly is a task that they seem to be able to do, I would say. A trained dove would be more useful on the matter. They are weak, they don't defend the owners, they seem to bend over to any dreadful board which makes them completely useless and proving that they work for themselves - an attempt to guarantee the payments coming. Waste of money. If you want a decent company that will give you results, keep looking. read more

DO NOT MOVE IN SEVILLA CONDOS !!! I can give them -5 stars I would but I've been dealing with my neighbor since August and she's been constantly harassing me This is starting to become every day Miss Maria knew before I moved here that I would have these problems my neighbor upstairs whatever you do do not moving Sevilla apartments Because there's a crazy lady around here she's delusional mentally ill and on more stuff . The police have came to my apartment because she called about de Dead bodies in Gun shots from my apartment Making false allegations to metro police on me they've been out here three times about the dead bodies in the guns and whatever first time he came out they came out with a ballistic shield I can't sleep because almost every morning and night the police show up at my door Due to her calling about a false allegation against me she bangs on my door she does weird stuff like leave meat and food at my door and I have a bunch of videos I know that numbers there is about 27 c call's in The last 30 days for my unit about her calling I have about seven or eight event numbers in red cards and all that stuff . Yesterday morning They (police )came out around 4:25 AM to my unit banged on my door and when I open my door they were taking cover what flashlights and guns and their hands Miss Maria know before I moved here that they have problems with the lady upstairs and so does the whole neighborhood but she still moved me In without giving me any warnings I had no idea at all that I will be dealing with this . Two of my windows got broken into one was the last month that one was probably a months before that one I'm on unsafe here because they're not trying to evict her apparently before moved here this been going on for three years now she doesn't only harasses me she does it to everyone in here The police Will not arrest her hoa is not doing nothing no one's caring. Also when my windows were broken they boarded up with a plastic bag not with wood boards anything for about a week I had to sleep unsafe for a week .my first Window that got broken They made me fix it they made me take $100 out of my money to fix it even though something came from the outside into my window and then I had argue with him for a couple days Bowden Shanna reimburse me They made me fix it they made me take $100 out of my money to fix it even though something came from the outside into my window and then I had argue with him for a couple days them trying to reimburse me for my hundred dollars at first they Wasn't going to reimburse me my money but it took me like a week to do that my second window it Took about a week to fix basically my balcony door I had broken glass all in my living room with a rock inside whatever you do I have hundreds videos, event numbers, red cards, and harassment papers . Las Vegas metro police the Decline my TPO against her. read more

Over time I had several issues but now are getting ridiculous. I received a penalty notice to fix a broken screen, which is not, giving me only 14 days from the date of the letter. The best part is that I received the letter through USPS one day short of the 14 to fix the issue or be charge a penalty. Now they making stuff up to collect money. read more

Your website is unbelievably difficult. You don't take cards or cash at your main office, but you take cards on the website. You don't do reseller docs anywhere except online. What a complete dumpster fire. Trash. read more

Unless you like being hassled all the time, avoid living or buying a home in an area associated with Level. All they do is take your money and cause problems. They are one of the worse HOAs I have had to deal with. They alone are a reason to sell my home and leave the neighborhood. I would give negative stars on their rating if I could. read more

incompetence beyond imagination. management skills are not there but rather arrogant attitudes attributable to abject failure of communication, proactive aggravation of residents for trivial supposed offenses, and total disregard for serious issues such as rat infestations. they are stealing money for doing nothing. read more

If there was a ZERO star, that would STILL be too positive for this disrespectful company! So far, their HOMEOWNER treatment is atrociously outrageous. The homeowners are spoken to with disgust and this "company" has yet to inform us of any date / days of a meeting...as if any homeowners would attend. They send intruders onto your non-walk private-enclosed porch and look waaay too close at what should be a safe living place for the homeowner.....they "make up new violations as they want and feel like it".....violations for having a beautiful thriving plant is "a violation"....having inside hanging in your own home, window blinds (expensive ones) and having this "person rep" tell the homeowner the blinds need to be changed because they "are not white"---they were beige--- demanding to have flower boxes removed from flower ledges after nearly 9 years to be enjoyed is despicable! Shame on this "company" and shame on the "Boss" Or "head honcho" to NOT introduce themselves to the complex Homeowners is so unprofessional, especially when the HOA fees have SKYROCKETED insanely!! The plants that died and were pulled out have not been replaced BUT we can't have our own personal porch or flower box ledge adorned, no update letter; no new update improvements for appearance sake; no meeting schedule; RUDE and MEAN and sneaky people represent hardworking Homeowners---not TENANTS--- if they want to call us that , then STOP the high percentage of sloppy RENTERS!! AND there's no workout room!!!! The HomeOwners are DONE caring!! PS: was this my 3 minutes?? :::enter sarcasm::: read more