Extremely Disappointed - Lack of Transparency and Accountability…read more I received my care for less than 10 minutes in the urgent care but waited for more than an hour. I was never informed that my insurance was out-of-network at the time of service. Six months later, I received a surprise bill with no explanation of whether it had been submitted to my insurance. When I asked, they said they'd resubmit it--then a month later, I got a revised bill for $300. At the time of service, no Good Faith Estimate was provided, which violates the No Surprises Act. When I raised this with the billing department, I was told I had to pay because I signed an agreement--regardless of their legal obligation to inform me. I asked to speak with a manager and was denied. I followed up via email and was ignored. This is not how patients should be treated. If you value transparency, respect, and the ability to voice concerns, I strongly recommend seeking care elsewhere--preferably at a location that honors your rights, addresses your concerns. When patients are ignored and denied clear cost estimates for their care, it sends a troubling message about how little their concerns matter. This lack of transparency is not just disappointing--it's indefensible.

My 18 year old son had to be seen by a doctor here. Billing is messed up. They collected my credit…read morecard information upfront despite providing medical insurance, accident claim # from State Farm. They assured me that there will not be any charges on my credit card and it was just a formality. Two days later, they charged $180 on my card while the State Farm PIP was supposed to pick up the charge. When I called to inquire, they say they cannot speak to me because my son is 18 years old. It is true but this has nothing to do with medical reports but a simple incorrect billing rectification. They have actually given me the medical report over the phone without asking for my son's verification. I wish I could have given zero stars.

Visited the office for out of town Urgent Care. The facility was very clean and the staff was…read moreextremely professional. The Doctor addressed all of our needs and more. Highly recommend!

Give incorrect information about billing after hours. Insurance company was closed and I was…read morecharged $170. No large amount but my co pay was $25. So now I have to wait 6-9 weeks to get a refund. Unacceptable and the flat rate of $170 needs to change. No one should have to pay a blanket payment for the visit. All insurance is different shame on you!! Front desk was rude and unprofessional about the payment. Office was clean and the appointment time was accurate.

Andrea did a nasal swab for a rapid Covid test for me. It wasn't that bad, maybe an inch or so,…read moreboth nostrils. Results took 15 minutes. I was able to check in at home, and they sent a text when I should leave the house. Everything was super smooth, cost was 75 out of pocket with insurance.

The service I received at the front desk on Nov 26, 2025 was unacceptable…read more 1. I checked in and was not informed about the mandatory next step: replying to a text message to finalize the check-in. 2. I waited for over an hour and a half while other walk-ins were called ahead of me. 3. When I inquired, the attendant checked her system and discovered she had sent the required check-in text to the wrong number, making me wait needlessly. 4. Despite this being her error, she stated she could do nothing, and I was forced to start the queue over again. This negligence turned a long wait into a two-hour-plus ordeal while I was already severely ill. The front desk staff desperately needs to be trained on clear patient communication and check-in protocol, especially regarding critical next steps like text message confirmations. So after 2 + hours wait I gave up and went to Memorial Herman Urgent care literally 4 mins away from this location and they see me right away!

They over-bill medicare and patient at time of service. Once they have your $94 co-pay, they take…read moreyou to exam room and tell you if you have more than one thing wrong with you they will only treat one thing. I had a swollen hand and bronchitis. Very greedy. Very over-priced. Not up front about their services.

Do Not go here unless you like deceptive billing practices! I have primary and secondary insurance…read moreand was told copay was $30. Then when in office with "dr", they told me I owed $180 for the visit. I would have never been seen by the "dr" had they been honest upfront. Then 2 months later, they sent an unauthorized charge to my debit card, with no call, text, or email. Ridiculous. If you like deception and dishonesty, this is your place! If not, STAY AWAY from this place.

I had a very disappointing experience with Dr. Bilal Elhouchi. I came in due to abnormal pain and…read morewas hoping for some clarity or compassion. Instead, he made a dismissive comment, saying, "This isn't a mechanic shop," and told me to go to the ER because they couldn't do a rapid CT scan there. The visit cost $150, and I left unsure of what he was even trying to communicate -- he seemed to be joking at a time when it was completely inappropriate. When I expressed that I found his attitude rude, he responded with, "That's fine," and didn't seem to care. I mentioned I would leave a review, and he simply said, "Totally fine." It's frustrating to be treated this way, especially by someone who isn't even the owner of the practice. I don't believe money justifies poor behavior. I have more income than Surgeon. Definitely more than Family Doctor, yet I treat others with respect. This experience was unprofessional and frankly, unacceptable.

This place has been a life saver for me and my husband on more than one occasion. The doctor is…read morevery informative and friendly. He takes the time to explain what is wrong with you and how you can help yourself. I even came in during the height of Omicron variant after having looked high and low for covid tests. This place said there was a 2 hour wait; yet they got me in with 45 minutes. If you truly need help, i recommend coming here.

Nobody likes to get sick on the weekends but if you do Next Level Urgent care is the best. After…read moretraveling I was not feeling well so I went to Next Level. Since I had checked in online and reserved an appointment I walked in quickly after paying. They came in took my temperature and blood pressure. They asked what my symptoms were. Then they tested for Covid and the flu. Waited the 15 minutes to get the results. Then the PA ask what pharmacy I used and we discussed my treatment plan. Every one here was nice and listened to me as I hate being sick.

I had care that was appropriate for my symptoms and the initial in house office testing was…read moreappropriate. My complaint is that when I was called with culture results the person read me results from last year. And I did not realize until I could not get them in writing. The results were still pending with the lab. This has created a possible antibiotic error.

Broadway family clinic offers minimal wait times, with courteous staff, and quality care.read more

I needed to get the third pfizer covid vaccine does for my 12 month old. The clinic I was…read morepreviously using did not have any openings for a while. I called this clinic and they said they could do his vaccine. I arrived for his appointment and the staff was all very nice and friendly and everything looked very clean. We were moved next door to another waiting room and they asked to see his vaccine card which I provided. They asked me why I was getting a third dose and I said because the Pfizer vaccine for infants is 3 doses. She asked me but who told you that you needed a third dose. I was kind of stumped and responded Pfizer and tx childrens told me...... She said I'll be right back and left with my son's vaccine card. At this point I am extremely unconfutable with having my son vaccinated here as they clearly do not even know the vaccine schedule. If she had not have taken the vaccine card I would have just left. So I waited a bit then she came back and said they don't have the pfizer infant dose. I said I was told that y'all did when I called and scheduled a couple of days ago. She apologized and said that they do not have it. So the whole thing wound up being a waste of time. So while everyone was very nice, there is some communication issues with their scheduling staff as well as some education issues. If they are administering vaccines, they should at least be aware of the vaccine schedule. I did really like that this clinic is smaller and it felt like you got more individualized attention versus other pediatric clinics that always seem overcrowded.

Pediatrician and the NP provide best quality care. Properly address baby and family concerns.read more

From the owner: Springs Pediatrics partners with families to provide the best medical care tailored towards the…read moreneeds of a particular child or adolescent.