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    Level Up Concrete Leveling

    5.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    7 months ago

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    Ohio City Masonry

    Ohio City Masonry

    (3 reviews)

    I should have done my research and a better job of verifying that this company was legitimate. I…read morecontacted this " company " by email 2 years ago for an estimate on a project at my home. They came out and provided an estimate, but I did not follow through with the project due to financial issues I was having. I reached back out to the company a month ago when I was ready to move forward with the project. They took a few days to get back to me, which was understandable. They requested a deposit by zelle to order materials and I promptly sent it. After the deposit was sent my texts and calls would go unanswered for days. I decided to go to the address listed on the website to speak to someone in person and there was a totally different business occupying the space. When I did receive a response it was very sarcastic and condescending. I was promised a completion date of April 8th. I will be waiting, but I am not optimistic that the work will be done.

    I cannot recommend this company. As the priest of St. Luke's Episcopal Church in Cleveland, I also…read morecannot in good conscience let other people hire them. We received three quotes for a fallen lintel over our brick garage. OCM were not the cheapest, but I really liked their office manager, Mallory. We paid our $2000+ deposit and Mallory confirmed that they would be out within a week to begin work on a two-day project, around August 10, 2023. I left the matter in my office manager's hands because I had to travel out of town for two weeks. When I returned, nothing had been done. I called and left several voicemails. I also texted several times. I finally sent a frantic text in mid-September demanding either the work be completed immediately or my deposit returned. After a few "tomorrow" push-offs, they finally arrived and started demo. They arrived without the proper equipment or enough people. They could not complete demo efficiently and dragged it out more than two weeks. They did not bring the proper adapters for their power equipment and rewired our garage to route a line for their equipment without my permission. They ordered the wrong I-Beam replacement and we had to front them 80% of the job cost in order to continue work. They completed this on Oct. 27 and harassed me until I returned early from an out of town work conference in order to hand them a check. The young man was using the wrong tool to trim the insulation and said he would be back that evening to finish trimming it with the correct tool. I regret that I paid them then anyway, because I knew Joe the owner had overextended himself financially on the job. Only later I discovered they had not fixed the electrical in the garage as they said they had. It is December 1 and they still have not completed the job. The I-Beam is replaced, the brick is up, but they did not finish the trim and they did not fix our electrical, so we have an entire wall of outlets that does not work. We run a free store and a mobile food pantry out of our garage to help support the needs of our community. They have negatively impacted our ability to continue our work. Please call our office (number listed in profile) if you would like further details.

    Level Up Concrete Leveling - masonry_concrete - Updated May 2026

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