Extremely disappointed - as we chose a mattress we explicitly asked (several times) if delivery to…read morea bedroom with a spiral staircase would be a problem- we were assured it would not be an issue with the items we chose. that turned out not to be the case - the delivery people who were very professional - took one look and said the salespeople should know better. Pretty clear the salespeople were more interested in booking the sale than satisfying the customer... Complete waste of time both ordering the mares ( which takes a lot of time) and waiting for the delivery. Heading to Mattress Warehouse.....

We were helping our daughter move into college, traveling from San Francisco to Pittsburgh. We…read moreordered several items at our local Mattress Firm here in San Francisco and arranged pickup at the Shadyside location. A week before our arrival, we received a call that a pillow did not make it in the order, however that she would order one so that when we arrive everything will be ready. We finally arrive, excited and ready to get our daughter settled in. We go to Mattress Firm and when we state that we are here to pick up our order, Mindy rashly states that the other salesperson in San Francisco messed up our order. I don't recall her exact words but were something like, "I don't know what he was doing, but he messed up. You can go and pick up the pillow at the warehouse." This take it or leave it attitude totally caught me off guard. Even the look on her face didn't show any remorse. We got a call a week prior, so if it is so easy to pick up the pillow at the warehouse, why couldn't they just have one shipped to the Shadyside location? Or give us a call and redirect us to pick up at the warehouse instead of going the Shadyside location? We suspect that since Mindy didn't take the original order that maybe she wouldn't get any credit/commission so why give any additional effort on her end. Thank you Mindy for getting our daughter's college education such a sour start. We will always remember this!

We have returned to Mattress Warehouse of Oakmont several times for one reason: EXCELLENT customer…read moreservice both during the sale and especially after the sale. In December 2025, we met salesman, Jacob, who not only gave us quality time, but he was very patient with our indecisiveness. We bought a new King mattress set from Jake. 5 months later, we had an emergency with moving our new mattress, and Jacob was quick to help and resolve our issue. It's nice to work with a company that values human service and not AI. You call Mattress Warehouse of Oakmont, and they not only answer the phone, but they truly care about their customers. We will not buy future mattresses from any other company. More corporations should mirror Jake's dedication to professionalism and personalizing each sale. Thank you Jake and management team At Mattress Warehouse of Oakmont!

We went here yesterday in the hope of getting some prices on recliners. Sales woman spent 10…read moreminutes with us, then asked us to wait because she had some 'demanding' customer waiting for her. After 15 minutes I gave her my email and what I wanted on my chair. She said she would send me quotes. At 4:00 I phoned her and reminded her. 24 hours later I am still waiting. if I cannot even get a quote, I sure will not be expecting decent service after LB has my order. (Did they get new Mgt in the past 10 years)

Choosing the furniture was a several hour process BUT finally found what we would accept at a price…read morewe were willing to pay, and then waited aprox 8 weeks for delivery. Ok we knew this up front BUT we were told that we would be NOTIFIED the day BEFORE what the delivery window would be. NEVER received the info until the day of delivery with no consideration as to ANY plans or appointments we may have had. Had to cancel 2 appointments and rearrange the time for another AND go to work. Needless to say will not be spending 5,000. here again.

Love the staff, incredibly helpful and kind, and knowledgeable. This is a great store - tons of…read moreselection and bright and clean - I always find something here and am so happy with how I am treated like a valuable customer every time. Every piece I have bought from here has been quality and lasting.

Great selection of furniture and decor to choose from ..Knowledgeable friendly staff.read more

I purchased the monster "The Bigone" during their Halloween promotion because I could not in good…read moreconscious let saving 200 dollars pass me by. I drove all the way to Pittsburgh (3 hours 1 way) with my best friend to pick it up. We got to the mall and the staff was very friendly in asking questions. I basically told them I know what I wanted the second I walked in, I was just chilling out. They were very cool with that. "Chill away" My buddy and I sat and watched TV with the staff for about half an hour. Finally I decided to make the purchase. I informed them what I wanted and off the sales guy went to grab my prize. He came out and rang it all up. My buddy flashed his military card and asked if they do anything for this and he threw in an extra 10% off! Very cool. The total bill for this would have normally been well over 1000 dollars. Actually $1,069.00 to be exact. The total didn't break 625$, that's a deal that no one can pass up. Next came the loading of the car. At the Time I had a Ford Focus, the salesman walked this 95lb beast packed in a bag out with us to my car, with a few good shoves and seat rearrangements, the sac fit perfectly in the backseat. Actually, after putting it in the car, I didn't have a backseat! Got it home and promptly cleared out an entire corner of my room and unpacked the giant. Took about 2 hours of roughing it up, but after the pieces were broken up and I fell asleep, the Sac doubled in size overnight! I barely have enough space to get around it to get out of my room, but I don''t care. It's comfortable, soft, gives the room a nice chill out feel and the cover makes it even more so. I end up falling asleep in it at the end of the night.

Thanks to the great customer service at Ross Park Mall, we were able to add the pieces we needed to…read moremake this an amazing sactional. A perfect solution for anyone with animals.

Great store and people! Wide selection and great prices. I urge you to shop at Mattress Warehouse.read more

My husband LOVES our sofa. It was completely worth the price. The team was also incredibly helpful…read morein the selection process.

i reached out to (elle ) at rh in pgh ross park …read more i have a design business in tampa and my client has purchased a summer home in florida.... i needed help with fabrics and furniture selections from the pgh rh. elle went above and beyond to help her with selections and showing her my design ideas with n o expecttions. thanks so much!

They offer high quality furniture in the most recent designs. We have purchased furniture for…read moreseveral rooms from them. Highly recommend.

Amazing looking store! Beautiful product at amazing prices. Super friendly and helpful staff.read more