Yesterday the "manager" we spoke to was rude and would not listen to what we wanted. She was…read moreinsistent about using the computer to find our perfect bed. She kept taking us to beds we had already to,d her we were not interested in. We are looking for an old fashioned mattress and box springs. I was looking at what she had and she very rudely said she "could" take them down but that we would not be happy and return it in just weeks. She kept trying to engage us in the stupidity computer program and would not help us. We ended up just walking out as she said very sarcastically "well I guess you are not ready to buy a mattress." she missed out on a good sales by being sarcastic and pushy. If i could give a -1 star I would.

My wife and I were looking for a premium king size mattress to replace our current king size…read moremattress. We tried sleep number and then mattress firm. The most noticeable difference between the two retailers is transparency of price while shopping. Sleep number has a breakdown of pricing on an easy to read sheet, and mattress firm... well... has a salesperson who talks to you. The sales rep at mattress firm was very personable and helpful but also, at times, less than clear on pricing. While trying different beds he continually rambled off figures as different bed manufacturers/models have different offers. While that in and of itself is understandable; the way that sales model is presented to the customer just came across as confusing as there were a few utterances of, "I meant to say." We finally narrowed it down to two beds and ultimately selected the "intellibed - nightfall." (With remote controlled adjustable base) It was the last bed we tried and the most expensive but still cheaper than sleep number. Hands-down, I will say it is an awesome mattress, with a great warranty for both the mattress and the base. Financing options were great too (0% for 60 months). Lastly, delivery was a bit of a comedy. Apparently they contract out delivery of their mattresses. I drew that conclusion from the fact they showed up in an enterprise rental truck, and didn't have uniforms. While they managed to get everything upstairs to our bedroom, it was not without a lot of stumbling, banging against walls, and near falls. This mattress is made of very heavy material and is obviously large/unwieldy (being a king) so this is not an indictment of the delivery guys themselves but mattress firms delivery protocol. Why would you have two (20 something year olds) try to manhandle such a heavy/large mattress? For a consistent customer experience it may be worth hiring professional movers that are capable of handling large items. Both delivery guys were polite, personable, and did their best to successfully get the mattress upstairs and put together. However, with all of the banging against walls, dragging on the floor, etc. I could see how other customers might complain. Overall, I gave 3 stars because the price, financing, and quality of the product are all good, but the customer experience in-store and upon delivery is less than polished.

Great show room! Beautifully displayed furniture and variety of styles. Salesperson Willie was…read morefantastic: knowledgeable but not pushy and super friendly/helpful.

AVOID VCF AT ALL COSTS, literally. We purchased furniture in July with the assurance the set would…read morebe delivered in October. Well October rolled around and some "manager" named Fran called to tell me it would be November and some items wouldn't come together. She also said that if the remaining items were to be delivered within 30 days of the first items, there would bee an additional delivery fee, and "that's company policy." Fortunately, my good salesperson called so I hung up with Fran. Then I was told November. Well about eight days out from delivery, my salesperson called me again to tell me December. 100% unacceptable. While I was provided other options that were immediately available, of course they were more expensive. Tomorrow I will cancel my order and also file a complaint with the BBB. I dont know what scam VCF is running , but DO NOT fall for it. Sit on lawn furniture in your house before you shop here; I guarantee it's more reliable.

Bonnie and the staff were experienced and very accommodating. They offered us the right package…read morefor our temporary requirements. The furniture was exactly what we needed for our 6 month stay in an apartment. The prices were also very reasonable.

I'm helping a friend get settled after divorce and was looking for a cost effective way to get a…read morenew place furnished. After googling, I found this place. I reached out via the phone and spoke with Bonnie to inquire more about them. I then reached out via FB messenger to see if certain pieces were still available and she was so accommodating and helpful. Yesterday we stopped in to check out some pieces. Bonnie and the gentleman there were both so kind, helpful and understanding. They couldn't have been any nicer. They have a huge selection of furniture, both new and used to choose from. You can rent or buy. A lot of furniture at more "typical" stores right now is on back order which isn't always ideal. Some of the used furniture is in better or worse condition than the next which is to be expected since they can't control how someone cares for the furniture they are leasing. The location was easy to get to with a great parking lot right next door. The space itself was immaculate. Everything was clean and easy to see. They explained how they thoroughly cleaned the each item they lease when it gets turned in which makes me feel much better about buying used from them versus elsewhere. It's definitely a great place to check out if you're in the market for new furniture!