Wish I could give less than 1 star. This is a clinic that cares more about money than patients or…read moreidentifying the root cause of fertility. I understand that fertility treatments don't work for everyone, but there were many things that did not sit right with me. All diagnostic tests and procedures are done in a basement in downers grove and seemed very run down. Many nurses did not have any bedside manner. I was scared into IVF and many of my concerns were dismissed by one dr. Another dr seemed bothered by our consult and simply asked if I wanted IVF or IUI without any professional guidance. Please don't spend your money here and keep searching for providers you trust and feel comfortable going down a fertility journey with.

My appointment went smoothly, everyone was courteous and professional. The receptionist, nurses and…read moretechnicians were all very nice.

This place is amazing! I felt truly like everyone there cares about me and what happens. I have no…read morecomplaints. The staff is awesome and the drs are nice. They even got me in while I have having anxiety for an extra scan to reassure me that everything was okay. After 4.5 years of unexplained infertility and 2 miscarriages we finally have a babe thats sticking and I owe Chicago IVF everything for making our dreams come true to be parents.

I had a very positive experience from the first consultation appointment (July 2018) through my…read morelast 9 week ultrasound appointment (March 2019) with everyone at the Valpo Chicago IVF office. All the doctors and nurses were caring and respectful. I felt like a priority and everything was done in a timely manner. I ended up with the most perfect and beautiful little boy because of Chicago IVF!

My husband and I started treatment August 2024. Today, Dr. Iko has graduated us from the clinic. If…read moreyou want thoughtful and meaningful guidance, from an experienced endocrinologist, reach out to Dr.Iko.

I wish I wasnt changing this review. But as a returning patient, I have never been more…read moredisappointed. This place has fallen so far from what it used to be. My wife and I went through this practice in 2020 and were very happy with our experience, Dr Tur Kaspa was fantastic and the staff was so wonderful and attentive. Sadly, he has retired, but we still wanted to try again to have a second child. I would be the one to conceive this time around. I had a consultation with Dr Murphy, and that was officially the last time I ever heard from her. My entire cycle was managed by staff, which would be fine if there was some consistency in the communication, but there was not. Right from the beginning, I felt Dr Murphy spoke in a way that conveyed most likely IUI wouldn't work on the first try, and she said several things about future cycles before the first cycle had even occurred. I felt from day one with her that she just didn't exude confidence in the process. The vibe with her was truly off. I live in another state, so some of my monitoring was done in another Pinnacle practice. It turned out, that practice measured follicles completely differently than Chicago, making my ultrasound results totally inconsistent. The most frustrating part was after 2 weeks of letrozole and monitoring, it was finally down to the wire when IUI would be occurring, and my patient navigator, who had been working with me since May, was going to be out of office for nearly 2 weeks. I wasn't told this until she was already gone. Then, the person who was covering for her was completely unresponsive. The last time my follicles were checked, my measurements were taken at 9am. I sent the labs and ultrasound over through the portal, and I confirmed with them that they had been received. At 3pm, I had still not heard from anyone at Pinnacle on next steps, but I had been told multiple times I should plan to trigger at night and the IUI would take place 2 days later. They knew I would have to travel from Michigan to Chicago for the IUI, so I was looking for some notice to plan when I would need to leave. At 3:30, I had to literally stalk someone at the practice, beg for a call, and finally was met with an excuse that Dr Murphy hadn't received my labs, even though hours prior I had sent them through the portal and again, confirmed they were received with a phone agent. They said they'd let me know by EOD what to do. Then I got an email about an hour later around 5pm, saying my IUI was going to be the next day at noon! I had't triggered yet, no one called me, and I had to travel from another state. I have a small child, a job, a life! I had to do my trigger shot immediately, pack, and rush out the door at 6:30pm, drive over 5 hours to Chicago, get a hotel, and call off work the next afternoon. Then, when I arrived for the IUI, I found out for the very first time Dr Murphy doesn't even do the procedure! It was an NP, which, fine, but I've literally spent a longer time in line at the McDonald's drive-thru than I did during the time for the IUI. It was in and out, no after-care advice, no communication. I didn't hear a peep from the practice for 2 weeks. They scheduled my labs again via email. No call, no asking if that time worked for me. Then I get a text that my navigator is changing yet again. So this is 3 different navigators in one cycle. I just got the call that my HCG was negative, shocker. They dropped the ball in so many ways, I am certain that they missed the window and panicked, scheduling my IUI and rushing me out. This place has simply become another corporate nightmare, buying up fertility practices all over the country but failing to instate quality control. Save your money. They don't have the time or ability. For a medical service that was entirely out of pocket, I could have lit $3000 on fire and achieved the same outcome. The best part of this practice has clearly left the building.

I have scheduled an appointment with them 3 times, all 3 times they have said my appointment wasn't…read moreon the schedule. I finally said forget it, I'll go somewhere else because if they can't even schedule an appointment then I don't trust them with my fertility.

From the owner: Invitro Fertilization, Reversal of Tubal Ligation, Treatment of Endometriosis, Laparoscopic…read moreTreatment of Uterine Fibroids, Treatment of Polycystic Ovarian Disease and Reprodcutive Endocrine Disorders.

He changed my life. Dr Shashoua was recommended to me after years of differential diagnosis and…read moretwo hysteroscopies that could not determine the cause of my suffering. His staff was very nice and professional when making appointments and following up. I would recommend him whole heartedly

I truly don't have enough words to express my gratitude for Dr. Shashoua. He literally saved my…read morelife and has continued to go above and beyond for what has been a very complicated and emotional journey with stage 4 endometriosis and infertility. I first met Dr. Shashoua after a failed embryo transfer that left me septic, internally bleeding, and in critical condition. I was so sick that I didn't fully understand what was happening -- I was truly dying. Dr. Shashoua stepped in with the urgency, skill, and calm confidence that only an exceptional surgeon can bring. He performed the emergency operation that saved my life, and I will forever be grateful. After stabilizing me, he did something that shows how deeply he cares about his patients: he referred me to a far better fertility doctor because he knew I needed more specialized and attentive care than I had previously received. That referral changed everything for my fertility journey. A few months later, he performed my endometriosis excision surgery and removed my tubes. These were major, life-altering procedures, and he approached every decision with precision, empathy, and extraordinary expertise. I now see him regularly to monitor and manage my endometriosis and infertility, and he continues to provide the highest level of care. What sets him apart is how closely he works hand-in-hand with my fertility doctor, ensuring that every aspect of my treatment is coordinated. My case is extremely complex and often overwhelming, but he has never once made me feel like a burden. He treats me with compassion, respect, and true dedication. If you have endometriosis, fertility challenges, pelvic pain, or any complicated gynecologic or urologic condition, Dr. Shashoua is the doctor you want in your corner. He is an extraordinary surgeon, an exceptional physician, and someone who genuinely cares about his patients' lives and futures. I owe him mine.

Dr. Levrant and the whole team at Partners in Reproductive Health were absolutely amazing to work…read morewith. They gave us hope during a time when most hope was lost. They made the journey to having our now 15-month old daughter a smooth one. Dr. Levrant was very honest with me and my husband regarding the process and potential outcomes. There was no sugar-coating, which I greatly appreciated. In all, he was very confident and made sure that I was fit and ready to move forward with each step. For example, there was one time, when my body wasn't ready for one of the procedures. Dr. Levrant informed me that I would have to wait a few weeks. Though I was frustrated with the delay, I was grateful that he didn't rush the process. He wanted to make sure that everything went smoothly. And it did! The nurses and staff made a challenging reality bearable and doable. I actually loved visiting the office just to say hello and give them updates! We will definitely be back when we're ready for baby #2! I cannot recommend Dr. Levrant enough. Thank you for helping us bring our baby into the world.

From the owner: Fertility management and IVF expertise. Caring staff who care about our patient's experiences and…read morestories and show you the care and respect you deserve.

Check your billing!! They make you prepay, make up "balance forwards" then make you wait 5 months…read moreto provide shady billing details. Do Not Use! Their main doctor has already left as well as much of the staff.

Dr. Morris is one of the top doctors in his field, and he's incredibly knowledgeable. He's my…read morefavorite physician in the world and I was his patient years ago. He performed a surgery, and I can barely find the incision scars. If you need someone dedicated to helping you, Dr. Morris is the doctor for you. He can't guarantee you any results, but he'll provide you with the best scientific evidence-based treatment protocol possible. His staff was pretty awesome too.

You will never feel more like number and less like a human being then when working with FCI. This…read morelocation in particular cannot be trusted with pharmacy pricing and benefits. Look that information up on your own. They herd and schedule people like cattle. This is the Walmart of Fertility centers, who cares about customer service when you have 100 people a day coming through the door. They love to waste money on testing. They call you 15 minutes before they close with urgent information and when you call back the next morning no one ever picks up. There is no compassion, not a bit of sincerity.

I can't say enough about FCI. I had a horrible experience with Chicago IVF and then moved to FCI…read moreand have been seen by Dr. Hobeika. Dr. Hobeika is truly the best, most compassionate doctor I have ever had. He takes the time to answer all of my questions and is truly invested in my desire to begin my family. I've also had terrific experiences with the receptionist, Melody. Melody is always the first person I see when I enter FCI, and she always puts a smile on my face. She has also worked with fitting me in for appointments when I have work meetings. She is so nice and caring. My nurse was Michelle and having gone through the IVF experience herself, she is always very understanding and helps to keep me calm. The ultrasound techs have always been terrific as well. You won't regret going to this office!

This practice is wonderful, from the upfront staff, nurses and doctors. I have been seeing Dr. Ford…read morefor a couple of years now and she is very professional and caring. She is to the point but also has empathy and a great bedside manner. Thankful to have stumbled upon this practice!

Good facility. Clean. Quiet. Hours are standard for healthcare. Hospital area has a gift shop…read moreand coffee shop. Lounge areas are available. On time service so far. Easy to get to. There is a walgreens inside the hospital as well They are going undergoing some renovations They have complementary valet parking as well. Pretty cool

I had an excellent experience with Dr. Miller. My daughter saw him for some personal concerns, and…read morehe was caring and effective. The staff were professional, the office felt private and clean, and there's plenty of parking with outdoor security. Dr. Miller is personable, friendly, and highly knowledgeable in his specialty. His expertise and confidence make him someone I'd trust completely.

I actually had an excellent experience with the doctors for ob/gyn for over 8 years, which was…read moreterminated by the office staff in an office I have never been to or had an appointment with who got in there via computer system, actual relationship unknown other than the office she works in is probably 20 minutes from where I live per Google Maps. Demanded cash under the table in large amounts for further appointments that evidently had included terminating my insurance at appt dates, only for Naperville at one point, and false statements about accepting my insurance that when I went to the insurance company finally they did remedy as well as make sure she no longer was able to withhold records and for cash only for that either. But that is the one criticism I have, which is that office staff are able to and there was nothing I could do about it or the disturbance she was conducting for a good two weeks. At one point she went on at length about how the patients must learn all of their computer systems per office, and its evidently become somewhat like that with and via office managers in general at least at that point. I would actually recommend not returning any manager calls or emails that start like this and instead going straight to the insurance company to get your records and terminate the disturbance. In the long run HRD can sue the companies about staff vs us, but on this basis, ending the disturbance and stranger danger bullying and worse, is all you can do. There is law separating us from them with annual training course training required by HRA, but beyond that, you are being dragged into a war only they benefit from unless forcibly terminated. Licensing almost always also does this, but its also a long drawn out nightmare potentially while they keep going, vs insurance company vs to enforce the law to be on their provider list as clout being waived, able to complain on your behalf if they feel they should. Its pretty much all you can do. Also per insurance co as the only people who will and can protect you from them. And having the same problem reaching anybody who would provide mandatory licensed instead of the office staff. You have a computer system database invasion of your regulated info access by a practitioner unsupervised stranger danger when they do this highly illegal thing to patients and customers. Almost always anonymous due to illegality known to the employee. In banking at one point in the 90s, people like this were "borrowing" savings account deposits as 'free loans' to invest and return that got caught when they couldn't put the money back. The federal court issued a ruling allowing supervisor arrest for not monitoring the employees in that kind of case and theft "under their noses". Here they would need to block employees from unlimited access to our information and supervise them to stop them, and set computer system alarms and triggers notifying practitioners, but so far I know of nobody coming down on practitioners or other entities when staff do this but at US Bank also banking industry. In an analagous in that misuse regard, we now have to go somewhere else also for that much safety from the persons involved, of unknown relationship or what provoked this. But you can get your records out of them which are actually in turns out are supposed to be available on demand for free from the electronic portal but you have to know that and locate them. It was very sad in some ways after that kind of a very positive experience with the doctors who made a real difference vs what it usually seems or can turn into causing nasty problems that shouldn't be there., for years and years, and the office in Naperville or Lutheran General a couple of times. But it seems to be a coming plague with office employees and the public with licensed regulated services that aren't per regulation when the staff can turn them into this with a danger to you if they successfully entrap you into more than terminating the anonymous office person and getting your records, etc. Appears to be computer system office management system created as a problem in general potentially anywhere you go that could happen any time. Always licensed services are immediately out the window when it does. There is so little on practical basis that you can do about it and your safety, with your medical services out the window entirely, that its important to know how to at least get your records so you can get timely care somewhere else if at all possible and the insurance company can address what is supposed to be 30 days notice required also for services with a covering physician and refills, if you can't do it fast enough to go somewhere else in time for any reason.