I needed place that caters to women.It seemed like a salon for men. But I appreciate their response…read moreto me.

A few things: You said I booked a $25 beard trim. What I actually booked was a $32 (obviously,…read morebefore the reversal). I can show you the receipt. You said I was 11 minutes late. 11 minutes. Most dentists, doctors' offices, and social services offices provide a grace period of 15 minutes. That's a reasonable accommodation for traffic conditions. Even still, being 11 minutes late has nothing to do with me not having an empty chair when I got there. I could understand if it was 20 minutes. I arrived early to my 1st and 2nd appointments; and, the 1st appointment was good , which is why I booked the 2nd. I still waited 30-40 minutes before the second appointment began. On my 3rd appointment, I waited 10 minutes until the receptionist was off the phone just to be checked in and told that another barber would be completing my service. I said OK and was told he was finishing up. I waited another 10 minutes (while I read the reviews of the lounge) before I walked out. If we are talking about punctuality, I'll give you the 11 minutes, and you still owe me some time. I guess all those other people in the reviews complaining about your double-booking were 11 minutes late as well. You already stated in your own words, "To feel slighted is absolutely understandable and I will personally own that." There is nothing more to say after that. To accuse me of being condescending when all I am doing is telling my side tells me two things. #1, you don't know what condescending means. And #2, you don't know what accountability means. Lastly, I have never seen or spoken with a Lozell S. I spoke with a woman that day. I did not get her name. I was never asked, nor was I ever offered an opportunity to speak with the owner. If I had, I would have taken that opportunity. I am a reasonable person. I asked her if I could receive 50% back. She said no refunds. I said OK. She never mentioned a refund at all. I took it like a life lesson, and I left peacefully. I did not know I had been given a refund until after I left my initial review. Even then, I only asked for 50% back. If anyone says anything different, it is a lie. I did receive the deposit back, and it is appreciated. To anyone reading this: Read my comment carefully. Then read the response from the owner. Then ask yourself if you really want to take the chance of having to deal with this. A professional owner would have stopped at "To feel slighted is absolutely understandable, and I will personally own that." Instead, this owner would rather call the customer a liar in a Yelp review. Read the other reviews and ask yourself if you think I'm lying. This has been wild.

I stopped in here not knowing this shop but seeing a "Barber" sign I decided to give it a try…read more It wasn't the immediate friendliest of atmospheres when I walked in but I stayed and waited until I was up for the next chair. The barber asked how I liked my hair cut and I gave him the particulars. While the cut itself was good that was all that I got. I conversation even when I tried to spark yo one and never did he pull out a straight razor and shave my neck or above my ears. This is my favorite part about going to a real barber like I do in my hometown. The cost of what I got was 1.5 x what I pay at home and I got much less for it. I guess from now on I will get my hair cut before I leave town or wait until I get back.

Did not listen to me and gave me something completely different than what I asked for 0/5read more

Principle Barbershop in Shaker Heights is such a vibe. Super clean, modern, and lowkey chic--it…read morefeels like a space you'd want to hang out in, not just get a cut. Rachel is amazing. So talented, super sweet, and actually listens to what you want. Every cut feels personalized and fresh. The whole staff is just as friendly and professional--great energy all around. If you want a sharp cut in a cool, welcoming space, this is the spot.

I've been going to Chuck since 2013. I will follow this elite barber to the ends of the Earth. The…read moreteam he leads is by far the best group of barbers. It might be a bit more than you expect, but the quality and consistency of excellence is definitely worth the price.

A Warrensville Heights neighborhood jewel ran by the same owner for over 30 years. The shop has a…read morecommunity atmosphere for all ages from small kids to seniors. It's also a great networking hub, where many well known Cleveland black professionals cross paths.

I've gone here once before when I happened to have cash on me, and the cut was decent and…read morereasonable. Old school barbershop. What is frustrating is their choice to be cash only. While theirs may be an ATM close by, in 2025 next to a college town it's difficult to imagine why they would stick to a limiting their payment methods. People don't carry cash and don't want to have to do an extra chore just to pay you.

Been going there for almost 50 years, obviously pleased…read more Free parking, no appointments necessary

Been going to Rob for 4 years! He always has me looking great, whether I needed a professional cut…read morefor job interviews or something modern and stylish to mix things up. Always left me with a smile in addition to the fresh cut. Thanks for everything, Rob!!

Markus is the man! He absolutely knows his craft. He chops - then refines like a sculptor! His…read morefades are on point. Every time I go I have a full head of hair at about 3 months growth (WAH) and he never gripes, is super friendly and just a pro. Go! Also the appointment-taking site they use is super easy. I just wish they had the exact address on the text reminders. I do not go anywhere else since I found Markus after moving here from SoCal.

The old saying goes, "If you get a bad haircut, just wait 2 weeks."…read more I found this to be totally true, as a bad haircut will only last 2 weeks before it turns into a horrible mess on your head. My haircuts at Gino's start out great and continue to look great even as it grows out

I literally hadn't had my hair cut by a pro in 30 years and hadn't cut it at all in 12 months…read more I didn't have any idea how I wanted it cut and just left everything up to the hairdresser. I was so happy with the outcome that I doubt I'll ever do a self cut again.