It has taken me a few days to reflect on the extraordinary experience of dealing with a Veteran,…read moreFamily-owned business. Some context is in order first. This past Memorial Day Weekend, Saturday, my wife and I came home from celebrating between 6-7PM. As we entered our house, just as we stepped inside we heard an explosive crash. Immediately we thought someone had driven into our garage door, and it had fallen on our car. Somewhat of a relief, when we opened the door back into the garage, snapped cables were evident, and the door could not be lifted. We debated whether or whom to call knowing that no one would be working over the Holiday. So we began an AI search of regional garage door repair companies. After an exhaustive search we homed in on Door Serv Pro---their customer reviews, their standing with the BBB and rankings in several regional publications were encouraging. We gave a call fully anticipating that a recorded voice mail would be encountered. Instead Riley picked up the phone and very cheerfully greeted us. Frankly we were immediately shocked that a real human being would be manning the phone over the Holiday! After describing our situation (we were unable to exit the garage in an emergency) she first re-assured us that we were very very lucky that the door missed our car by inches. Second, she said Door Serv could get someone out the next day but there would be Holiday Service charge and that frankly, if we were able to wait till Tuesday, she could have one of their best techs at our place almost O-Dark Early Tuesday. Adam and Dylan arrived first thing Tuesday; we were smart to wait. Adam is the Service Manager with 16 years of garage door repair experience. Dylan is a young and capable apprentice. They knew exactly what to do. TOTAL PROFESSIONALS. They communicated throughout their door exam and recommended a course of action. Yes, they were not the least expensive; however two of our neighbors just recently and took "the least expensive" firm and regretted it (had to repeat the repairs with other firms!) Adam and Dylan are quite the team: highly knowledgeable, immaculate in their work, and a pleasure to have repairing what could have been a disaster. Not only are they personable, they made certain they cleaned up everything, and removed the debris/leaves in our garage! Within a day their team notified us to make sure we were pleased....we cannot lavish more praise on Door Serv--- we took a shot and they hit the mark. WHAT A PLEASURE TO WORK WITH A FIRM THAT IS NOT ONLY COMPETENT, BUT UNDERSTANDS SOLID CUSTOMER SERVICE. I would give them 10 STARS IF ABLE!

Scheduled for this afternoon, Derrick Harman arrived right on time to fix the problem with my…read moregarage door. Derrick identified the problem and fixed. Now my garage door is working smooth. Very pleased with Derrick professionalism. I recommend this company to anyone who needs to do some work on their garage door.

Upsell, upsell, upsell. Price quoted for a simple spring replacement was absolutely outrageous. I…read morefound a professional, quality, fully-licensed repair service for less than half was Door Serv Pro was asking. From the moment the technician walked up, he started looking for things to replace other than what actually needed to be replaced. Beware and get a second quote before using this company.

I would highly recommend this company. Used them 2 yrs ago and the man that came, had our door…read morefixed in an hr! We had to call them again yesterday. They didn't have any techs available, so Adam, the manager, came out himself early this morning so we wouldn't have to wait to get it fixed. Adam was super nice, and very knowledgeable. and had our door fixed quickly and it works great. He didn't try to sell us a bunch of stuff and only charged us for what was fixed, which was very reasonable. To know they stand behind what they fix makes it even better.

I have no idea how to rate this company. I called them and they came out Friday afternoon to look…read moreat the door. The guy was very polite and gave me a couple different options which I do appreciate his honesty and effort. That really meant a lot that he was willing to repair the door rather than replace the door although the door really did need replacing to be honest. He was going to get me a couple estimates on door replacement and email me some estimates over the weekend. Here we are on Tuesday and no estimate. Maybe it takes 4 + days to get a quote.....Seems odd.

Very knowledgeable, reliable and trustworthy. My two garage doors, the openers and entire track…read moresystem was done in one single day and was also very cold outside I definitely trust them and would hire Mr Sherwin and his skillful son for any garage door issues in the future. Definitely recommend anytime and their prices are good and offer a wide variety of garage door options.

Had a torsion spring blow apart on me Monday night, I called The door guy the next day and…read moreunfortunately it went to vmail, but Tommy called me back in about 10 minutes. So leave a vmail! I explained I needed a replacement spring done, and after a few questions, texting some photos, he determined that the one spring I had wasn't enough, and even quoted me a price over the phone. Showed up the next day ONTIME! Did the springs, found a frayed cable, and serviced the rest of the door. Runs quieter and smoother. Same flat rate he quoted (very reasonable) and was pleasant to work with. His wife collecting payment over the phone was equally pleasant to work with. WOULD RECOMMEND!!!

Tom is super friendly & reliable!! I called for a service and he called me back soon after. I…read moredidn't get to the call on time but he did leave a voicemail and even texted me. He was quick with his responses .. gave me a date and time when he could come out to the house & he did just that! Mind you, he gave me his business card as soon as we met .. professional!! Thanks for the quick service & good luck with everything

Mike was incredibly friendly and generous, taking the time to explain everything that was going on…read morewith my garage door. The service was very fast, and I'll definitely be using his services in the future.

Mike was excellent in replacing the broken torsion spring on my garage door. Professional, very…read morequick, and he was happy to answer my questions so that I could do the repair myself next time if it happens again. I like to do-it-yourself when I can, but this was worth every penny for the peace of mind.

We had a spring break on our home garage door. We called and they came out the same day in a few…read morehours. They make their own springs off the truck. He replaced both springs and was done in about an hour. Happy with the service and price was competitive. Many people were surprised when I told them how fast they responded as they are a larger company in the area.

Pretty good price. Really good service tech. Professional. Went right to action and made the repair…read morereally quickly.

I dropped by not knowing it was new owners. I was greeted by a gentleman who was clueless. I…read morehanded him 2 keys and he stammered until help arrived. I made keys for many, many years and know what should be charged. An old Ford ignition key that I made for $2.50 cost me $8. A single sided Yale key that I made for $1.25 cost me $3.50. Robbery in the highest degree. On top of that the Ford key had a plastic top and they made it without. They should have asked. Fool me once shame on me.

Fantastic work! I needed my door modified to accommodate a Yale smart lock. Brad was early, fast,…read moreefficient and the lock works great. Furthermore, he did all of that for a great price. Brad was friendly and he went out of his way to make sure that I knew how to use the lock. Thanks for making the drive from Winchester to the Luray area to help setup the lock!

Fantastic! The torsion spring on our garage broke and we couldn't get out of the garage. We…read morecalled Diamond and they offered to come out on a Sunday. It would have been an emergency charge added but we were able to wait an extra day. They showed up on time, fixed the spring, gave us some info and advice on the old vs the new and were on the way fast and easy! Well done!

They came and helped us with our door about 2years ago. We called them again and we are at 72 hours…read moreof no response. We are going to now go and use a different company. Their facebook page also shows many others stating the same thing.

Very nice people and great customer service, but I'm not sure about the quality of glass they…read moresource. After replacing windshield in January of 2023, I started getting errors regarding my Truck's radar and collision system. Toyota dealer unable to calibrate. Their computers say glass clarity is the problem. So now I have to buy yet another windshield in less than 6 months. If your vehicle has radar and advanced sensors behind windshield- DON'T GO CHEAP!! Just get factory windshield. Pays off in long run

I had a windshield replaced about a year and a half ago, and thought the service was great…read more However, I wrecked that car, and decided it was time for a DIY removal of the windshield, to put into another of the same model that I bought. (It had a cracked windshield.) When I started removing the windshield that these people had installed, I found they had done a VERY poor job. Most of the right edge and bottom edge was NOT glued in place. I could see daylight where solid sealant should have been! There was only about 3 inches, total, securing the right edge, and perhaps 8 inches securing the bottom edge. Why is this bad? In modern cars, the windshield is glued in place with a specific urethane glue, and once cured, this becomes part of the structure of the vehicle, helping to keep the roof from collapsing during a rollover. This lack of urethane would have allowed the windshield to pop out and the roof collapse, a serious safety hazard. This shoddy workmanship was concealed by the rubber gasket that goes around the windshield, so I didn't see it until we removed it in preparation to removing the windshield. STAY AWAY FROM THIS PLACE!