While I can't say I'm in love with this place, I was recently extremely satisfied with the help I…read morereceived from the Medical Records department. Maybe since Tri State took over they are getting themselves together (much needed)! Anyway Renee and Kailin really helped me out by breaking down some things when looking through our medical records and truly went out of their way to make sure I got the answers I needed! Now if only the rest of the clinic would do the same!!! Now, for Teresa Smith's team.. You have to keep up with your own health because you can't rely on these people. There was a concerning reading on a lab and the office did not even care to try and get us in for a follow up on such an important issue, in fact it was the major issue we were even being seen for! You guys need to step up on the follow ups. You are dealing with peoples lives that are potential life and death situations!! We had to request lab results 3-4 times for one test to rule out some things and the lab didn't even use the blood to do the specific test tht was requested by the Provider.. every other flipping thing in the book was tested except the one major request!!! I had to call several weeks in a row to even get a result once the CORRECT LAB was even done..shame on you guys. However, I will say good things about Kody Harris and Dr. Chavez as they were always willing to answer extra questions and concerns and were thorough and willing to get things done efficiently. So for Renee and Kailin in the Records Dept and the providers I mentioned, you guys are the only reason this review is not a 1 STAR! So for that thanks guys!

Do not use their aesthetics department for laser hair removal. They incorrectly bill and the…read moretreatments really don't work that well. I've been at this for two years with minimal change. The people who work there are fantastic, very nice & professional but billing is a hassle and the product/service itself is not worth your money. If you do go through them, pay individually not as a package & DO NOT buy a gift certificate - especially with the transition to Tri-State.

Since the consolidation of SJRMC and Catalyst earlier this year, I have had difficulties getting…read moremessages and service requests through to providers both for myself and for my daughter. The providers were excellent in the past. Currently they seem to have less time available at appointments and they are less reachable when needed.

Before I spend time explaining what happened during my visit for this review, I want to first…read moreacknowledge the standard reply that EVERYONE states they're receiving: "Feedback from our community, both positive and negative, is valuable to us. When you are able, please call our patient advocate at 208.799.5304, so we can learn more about your experience and discuss in more detail with you. If you do not feel a resolution can be reached through this manner, you may call our anonymous Speak Up Line at 1-833.268.7243 to share any concerns. Thank you." After my experience on Sunday, January 25, 2025, on Monday, I returned to SJRMC and went to the desk where patients check in. I explained my dissatisfaction during my 1/25/25 appointment and wanted someone to know. She listened to me and gave me a paper with the name "Jill Balmer" and her phone number, 208.799.5304. I thanked her and left. As I was exiting the SJRMC doors and heading to my vehicle, I called Ms. Balmer. Getting no answer, I left a voicemail requesting a callback. Days later, I STILL have not received a call back. The next day, I spoke to a medical professional affiliated with SJRMC Coumadin Clinic. She provided me with a phone number for Chris Brown. I was told Chris Brown would be the one to call regarding a patient's unsatisfactory experience when in the ER of SJRMC and to call 208-799-5458. Yesterday, I called this number and left a voicemail asking for a call back. I'm still waiting for a call back. While working full-time in my remote position, I have been taking care of my elderly parents since I moved them in early 2022. I placed myself on the 'back burner', making sure to take them to their appointments. Some days, it felt like SJRMC was a second home. Pop had dementia, lung & kidney issues, while Mom had heart & hip issues, is on Jantoven requiring IRN checks, and was a frequent visitor to Wound Care with numerous issues with her legs. I ended up quitting my remote position to focus on my parents 100%, since some days they both required full-time supervision. My Pop earned his wings in April 2025, when he passed away right there in SJRMC. Back in August 2022, there was a leak downstairs in our home. Being the "man of the house", at 83 years old, Pop wanted to see the leak and if he could do anything. Directing him slowly down the fourteen stairs, I had him grip the railing and take one step at a time. Being in front of him halfway down, I looked back at him and he was falling forward. I tried to block him, but we both went down. We landed at the base, me on my left side, at the bottom. I broke his fall. I slowly got up, making sure Pop was not hurt. He had tried to stop and had skinned his hands on the walls. Aside from losing skin and a little blood on the walls, he was ok. I crept up the stairs, hurting all over. Pop landed on my right side. Since that day, I have had issues with my right hip. Sleep has been uncomfortable and pain interrupted every night since. One sleepless night, I turned in my sleep to change positions and I felt something move in my chest. I now have this pain in my chest, my right breastbone, or near my clavicle bone area. I put it off long enough. Mom was ok to leave her for a little while. I finally decided to go to SJRMC on a Sunday since it may not be so busy. I wanted to see if I could have someone check to see if I had broken a bone in my chest, if my heart or lungs were about to be punctured. I went in and was asked to fill out paperwork. I am uninsured since I am no longer working and I haven't been to a doctor, nor do I have a physician, for years, since I have been taking care of my parents. Requested, I handed my license to the person behind the glass. Before I went in, she told me she was going to hold my license until I was 'released'. I didn't question that until I thought she already checked me in. Why does she need to hold my license, especially when I was already checked in? I went into a small room to check my BP & I was asked why I was there. "What brings you in today?" I told her that I needed to find out what was causing this pain and to see if it could be fixed. I wasn't sure if I move wrong again, something else may be painful. Sometimes, it hurts to breathe. The nurse took an X-ray of my chest. I was there about two hours & Mom was still at home alone. I had to go. I went and asked how long before I could leave & was told that the radiologist had to review my X-ray. I went back and waited. When the radiologist came in, he said something regarding, "You don't smell like a smoker", or "smell like an 80's..." at this point, I blocked him out. What was he talking about??? Did they think I was some homeless junkie looking for pills?? I'M NOT, & I wouldn't take a Tylenol if they offered, but they sure treated me like I was some dirtbag, pill- seeking lowlife in a category whose need isn't as urgent as one would think. I left, still in pain & with no remedy.

I absolutely love all of the staff at tristate! My primary care and surgeons I have seen are all…read moreamazing! I actually travel 6 hours just to continue my health care with this hospital/clinic.

NO STAR, but there is no way to do that. I have now had 3 wholly unsatisfactory experiences with a…read moreNP and two different PAs at this facility. My take away is that they are dismissive of information patients give them and will treat patients for whatever they decide to treat them for even if their diagnosis is incorrect. Save yourself a mountain of grief, wasted time, and a lot of money--GO SOMEWHERE ELSE.

3 1/2 stars. Pros:…read more-friendly front desk -electronic check in system & Echart avail -Drs we're kind & patient Cons: -not that friendly nurses -electronic check in devices not cleaned & Echart app wouldn't accept me -lab lost a sample -rooms were freezing & no offer of warm blanket (& this with 104 degrees outside...) I would use again, but I'd be cautious & bring all your own sanitizing wipes/face masks etc... as cleaning protocols & basic modern equipment protocols seemed to be lacking (there was a gal in the lobby incessantly coughing- no one asked her to put a mask on... which is basic hygiene long before Covid-19... & of course she was coughing into her hands instead of her elbow... thankfully (as I'm immune compromised) I come as prepared everywhere as I can... but still very uncomfortable & unnecessary experience.)

Carmen Stolte always takes great care of me and watches my health almost as close as I do!read more

I was going to the behavioral health clinic and had a random urine drug screen, and it did not show…read moremy Klonopin in it and so basically I was accused of selling my pills and then I was put on five days of no Klonopin while they waited for a specialized test to come in which put me into withdrawals which I warned them about and that I had seizures in the past and I was given tegretol in case I had a seizure. There was no reason to take me off my benzodiazepine, and I have given them information regarding being taken off of a benzo abruptly, and I filed a grievance and was basically ignored and told that I would be put on a taper, which I am not in agreement with I was talk to condescendingly I would not recommend to anyone as my therapist who was supposed to be my safe place to fall became my worst nightmare and put me through protracted withdrawal syndrome. The lab test did come back and show the Klonopin in my system however, they should've known initially that it would not show up on their first urine drug screen. A person should never have to live in fear of their doctor cutting them off abruptly from their benzodiazepine as you can die from withdrawals they need to be more educated on that tapers are individualized and not on what they wanna do to get rid of you. I'm very disappointed in this company. They caused me a lot of trauma and emergency room visit and treated me like dirt. I'm still waiting to hear back from the grievance department after I sent them numerous articles about the proper way to taper a patient, even though I did not agree with it.

Quality of service has went way down . I had a referral…read moregoing out to a specialist . There was no answer when they called me do they closed the referral and didnt send . I found out months later . Also my primary caregiver was supposed to fill out paperwork for medical leave on a surgery so I could get paid . He couldnt fill it out . Quality of service has gone downhill .

Double and triple charging for services. After first bill is payed they "adjust" the bill and…read moreresend it as if never payed. Nearly impossible to get a hold of and the representatives do not understand what a double bill is. Even after insurance got involved Gritman representatives were unable to understand the accusations. Talked with coworkers and friends found out after the fact they do this regularly. Absolutely fraud.

Absolutely the best of care, kindness, & the Doctors are great. From when you walk in to when you…read moreleave, you are always being helped by staff. At this place the the Patient & how you feel are of the upmost importance.

THE RACISM!! So while booking an appointment, I mentioned I…read morehave a few cavities and a possible gum infection. They scheduled me for a 15-minute session. Getting to the clinic, I find a nurse who seemed like she was just over it. She made me feel like such an inconvenience being there. It's like I had forced her to take my vitals. She then mentions that we won't have time to do the cavities plus the gum infection and I have to schedule yet another appointment because they had scheduled me for a lesser time. Why did they do that? I have no Idea. Then came the condescending doctor. The only medicine prescribed was a toothbrush and Colgate. Almost made me cry! I WILL NEVER RECOMMEND THIS CLINIC. WORST EXPERIENCE EVER. (Unless you're white)

I had the privilege of serving as Pullman Regional Hospital's Interim Chief Financial Officer from…read moreSept 2025-Feb 2026. As a 49 year veteran Hospital CFO I can honestly say PRH is one of the best performing hospitals I've been associated with. Its Board of Commissioners is really smart and is an excellent steward of the community's tax dollars. The Executive Leadership Team, led by Matt Forge, is bringing the hospital and clinics to an ever-higher level. The department leaders and all employees are patient service and quality focused. Patients are enjoying this, as patient experience surveys per CMS Hospital Compare website, are rating PRH as a Five Star hospital for "I Highly Recommend", "Cleanliness" and several additional categories. The providers and staff are truly the nicest, friendliest and most talented in the health care field. The people of the Palouse are blessed to have this amazing asset serving them. I thoroughly enjoyed serving there and will not forget my time working at PRH.

Doctor's bedside manner is poor. Some staff is less than attentive with patient. Doctors comments…read morewere rude, inappropriate, would not listen to some of my input on patients condition .