Appointment making was efficient and I was updated on the appointment via text in the week prior to the appointment. Check in was professional with a few forms to fill out for 2025. Called back for my appointment on time and the initial eye tests were done by an assistant to get my file updated and ready for the doctor. Assistant explained everything clearly as we proceeded and then left me in a room to wait for the doctor. Within minutes Dr. Maryam Ali came in and did my exam. She is very professional and personable. She answered my questions and I never felt rushed. In the end she was honest and told me that my eyes have not changed enough since my last check up to require a new prescription or new frames...unless I wanted them. I enjoyed my years with Dr. Burrows, but I am looking forward to my future appointments with Dr. Ali. read more

Great eye exam. Friendly doctor and helpers. Nice office and convenient location. Highly recommended.

My experience did not mirror what others have had I guess. I have been with Lewis Co. Vision for a few years now and have always had something go wrong with billing. This time I called back in Aug '21 to get some new glasses. They told me my benefit would be available again after the first of the year and that it was best to wait. I appreciated this direction and asked to order some contacts to hold me over. They then used the very benefit I wanted to use on glasses to pay for my contacts and when I came back this year in April to get those glasses I wanted, the benefit was gone. I expressed my frustration at this during the April visit. They did apologize and said they would correct it and reverse the charge for my contacts and issue a credit for the error. This way the benefits would be available for the glasses I wanted. I very directly asked, for clarity, if this was going to cost me anything since it was their error and was told: "absolutely not." I went ahead and ordered the glasses, got some Rx sunglasses too, and my wife got a couple of pairs as well. Almost a month and a half later I get a bill for $150 from back in Aug. I reached out to the billing department and they admitted, again, they were wrong in charging back in Aug and said they would get back to me with how they were going to sort it out. I just received a call that said I am still on the hook for the $150. After explaining to them the logical insanity of this and my concern that I was apparently blatantly lied to on a couple of occasions, I just gave up. They can have my $150 and then lose the entirety of my family's future business. I will also be taking this up to the WA State AG and the BBB. Scummy practices like this are why people are so frustrated with healthcare. I just didn't expect this from someone local; makes it even more painful. read more

Doctor Padgett seems to be a good doctor but I've gotten nothing but poor service on my frame and lens delivery. Dr. Padgett told me that it typically takes 1 week and a half to get lenses produced, when I dropped my frames off I was told it would be closer to 2 weeks. After two weeks they told me on a Wednesday that they would be delivered the next day, or no latter than Monday. On that Monday I was told it would be another three days. Today, they said it was more like 3-4 days. Either they are content with lying about it, don't understand how to track orders or simply don't care since they already have my money. I won't be giving them my business again. Updated Review - it ended up taking a month to get my glasses returned to me from the lab doing the work. Dr Padgett had reached out to the rep for the lab to find out what the problem had been, and in turn the rep contacted me. In the end, between the lab and Dr Padgett I was fairly compensated for the delay. Ideally I would have liked to receive my glasses within the originally stated time frame, but I was pleased with the efforts of all parties to make me whole again. I would return here. read more

I took my 88 year old diabetic mother-in-law here for her complicated eye care. From check in to exam to post care we could not have had a better experience. The staff was so kind and very patient. The doctor took the time to explain everything in great detail. I feel like she got the best and kindest care possible for the very important health of her very important sight. read more

The staff and doctor are friendly and knowledgeable, I enjoy my visits to Lewis County Eye & Vision. The opticians have always been awesome and knowledgeable as well. Their adjustments are always spot on. read more

One simple decision cost them the business of my family of 6. We were in North Dakota for a brief visit to my ailing father in late December of 2016-- while there, one of my contacts developed a chip/tear on the edge. We called them and asked them if they could send my prescription into a local optometrist (any one of several) in the Minot area. They checked my prescription to discover that it was past date and told us that they would have to see me to get it renewed. We appealed them(the office staff) to ask Dr. Burrows directly to see if he would get us just one pair for the drive back home. We were told "No, he will need to be seen". I'd like the world to know that I have been a regular client for the past 20 years that I have lived in this area. My wife has been a client since she was a kid. All 4 of our kids were clients too. Prior to this we always liked this business and specifically Dr. Burrows. We usually pack an extra pair as a back-up, but with the brevity of the trip and duress it did not happen. I had glasses but pretty much only wear them late at night and they are probably an easy decade past current. My wife and I faced a 1,340 mi. drive home in the depth of winter across 5 mountain passes, with a pair of contacts that hurt my eyes and blurred my vision. A fact that they were aware of. What did I want? one pair called into a local Minot, ND business (that I would pay out of pocket for) and an 'insistence that you need to come in for a check-up in the next few weeks'. What did I get? Nothing! We will never be back. read more

Went in to get my glasses straightened and adjusted. I expected to have them adjusted to my face

I love this place! This is where I have been going for the last few years. I went to a couple other places and will NEVER go anywhere else. The lenses are absolutely amazing. It almost seems like a different prescription the last time I went somewhere else. read more

I've been going here since I was a child. Everyone is so pleasant to deal with, and it's a well-run office. Eye problems tend to run in my family, and I actually underwent laser eye surgery as an infant, so I try to stay on top of that. Dr. Stoddard seems to be a nice, down-to-earth guy who explains things clearly. Although I'm not there much aside from checkups, I've had no problems with them. They seem to know what they're doing. read more

My wife went in today to adjust her glasses and the person adjusting them broke the nose piece off and they say we have to buy a new pair now even though they broke them. So be cautious on going there to have glasses adjusted ! Thats Not very professional read more

I had been with this business for more than 20 years(maybe 30) before I left. There was one especially wonder girl that I used to love talking to and she was the best part of the office. Over the years I've had some unpleasant happenings and I finally left because I spent over a year in wrong contacts and even when I went back and tried to ask about what I was experiencing the doctor wouldn't really look into it. I had the feeling he thought he could do no wrong or that what I was going through just wasn't important. I have since found and amazing doctor who really listens and works with what you are saying. read more

I recently purchased a pair of eye glasses. I was having a hard time deciding on frames, so it took me two trips before making a decision. All three times I was there, I was very pleased with the customer service as I heard other clients being helped. They generously offered to order a pair for me to see if they would work, and when I changed my mind it was 'no trouble.' When I went for my final fitting, they kept adjusting until they were confident that I had the best fit. It seemed to me that customer service served with kindness is the focus of this business. read more