I've give it zero stars if that was an option. We visited…read morethe MinuteClinic at CVS this afternoon around 2:30. Even though hours were posted online and at the clinic that they were open until 5:30 and that they took walk-ins. The clinic was locked up tight and no one in the store had a clue as to why the clinic was not open. The pharmacy also told me that the clinic is always booked up so they never take walk-ins. Pretty hard to take walk-ins when no one is there! Will never go back again.

The mid 50 year old nurse or doctor that was here was terrible hounded me because I signed in at…read more9:11 instead of 9:10 very disrespectful lady all through the visit I highly recommend firing her not friendly at all and she was rushing through everything like she had a line when the lobby was empty people like her make me sick. Also this was for a work job she messed up so the card didn't go through and then she practically was like someone has to pay right now even though I was told the the card was on file text my boss said he responds fast and she told me call him I don't have time to wait on you I have other people.

This place is either run by incompetent staff or is running a scam. I called to verify they took…read moreour family insurance which they said yes. I called my insurance to verify. My daughter shows up and they say, sorry don't take your insurance, you need to pay out of pocket. They tell her she needs to make a claim on her own with the insurance. Our insurance says we can make the claim but needs x, y, and z info. We reached out to Velocity Care for the additional info by email. 6 weeks later still no response. I called the customer care to inquire if they took our insurance or not and they refused to answer my question because I was not the primal patient. It's a general question not specifically related to a person. What sort of scam are they running at this place? Or is the office staff completely nonsensical?

I had the worst experience with Dr Karol Gordon. I asked a question about an antibiotic she gave…read moreme and she became abrasive, rude and indignant. I have never been talked down to like that in my life. Horrible. Not to mention she prescribed me the entirely wrong antibiotic that will be useless against my problem. I waited 2 entire hours for what I am certain to be the wrong prescription, and when I merely raised my concern, she chewed me out. Truly felt as though she was more focused on trying to feel like she knew what she was talking about rather than actually doing her job and helping her patient.

I have been a patient of this clinic for over 40 years, so you can be assured that I know something…read moreabout them. They are excellent, helpful, and kind, in addition to offering superior medical care. I should have written this years ago. I have been a patient for so long that I have gone through several doctors' retirements. I count Dr. Bill Hendricks as a friend, and now Dr. Lindsey Call takes great care of me. I highly recommend these physicians.

Been seeing the same doctor here for 15 years. Made appointment today due to ongoing chronic pain…read morethat I've been getting treatment for. Was ten minutes late due to factors outside of my control. Was told the doctor was busy with another patient and they could reschedule me for a week later. Due to medical shortages in the area, I'm stuck here, but if you're searching for a good general GP, then keep looking. This isn't the place.

When i was seen by the actual doctors who work here, the care that I received was excellent. The…read morelast time that I went here, it was not a doctor. I was complaining of a bad headache. She did not actually examine me, instead, she rattled off this and that unrelated factoid about migraines, and prescribed something that made me feel worse. Please, there is a patient and a clinician. The job of the latter is to examine the patient and make a diagnosis. No exam, no diagnosis. Thinking is in order

Not one to leave reviews often but feel like I should on this one…read more Quick shout out to Dr. Robert Dums who was fantastic with my last minute appointment related to a severe headache. He took his time, was very helpful, and it was just a great care experience. The staff at VelocityCare - Christiansburg were also very kind and professional (front office and nurse). Will go to this facility again as needed due to this experience. Thanks!

I have been seeing Dr. Ravi for almost 5 years to say he is kind and understanding isn't enough. He…read moreis intelligent and a very good listener..... something that is lost with many doctors now. He takes the time to hear what I say. I'm grateful to have him as my cardiologist.

Great care! I got help for a respiratory infection when I couldn't see my normal doctor promptly…read more They were polite, thorough, and gave appropriate treatment. The wait was reasonable. I see comments about wait times and I'll bet that heavy volume as compared to staff could make it a wait. Lots came through while I was there, all different cars in the lot. I think they are doing what they can and more clinics are needed in the area!

My brother went here with 2.3" cut in back of head-and his arms tore up with cuts, He was turned…read morearound saying "they don't do procedures"....

The best part of my day is Ryan and Bill on the parking lot…read more I have nothing good to say No calls back. Problems with prior auths Aggressive barking dogs in chemo room Attitude problems Problems making spots Problems getting into an infusion due to no order Appts made too early to do treatment Abd the latest .. Waiting over an hour to be seen with serious ussues...to then having a complete stranger come into your exam room. Turns out my care team isn't there. No. All. No one mentions it at check in after standing in a line all the way to the elevator. Nope. Nope. Nope...

This review would be for the Lexington Va location, although it's the same Drs as the Salem…read morelocation. I had survived stage 3 breast cancer for 10 years, when unexpectedly some Issues showed up in an Xray taken at utgent care for anoter issue. I was immediately referred to Blue Ridge Cancer Care, who I had been happy with my first time around. This time was different though, as my Dr had now changed after 10 years. My new Dr was terrible. I never once heard back from them regarding scans, blood work, etc. It was my GP who would Message and call me with the information. I am stage 4, terminally ill, but was getting all of my updates from a general practitioner. I couldn't reach anyone by phone, and no one would return my calls at BRCC. I had to get the GP Office to do it, or make emergency calls to any BRCC Dr on call. I was diagnosed and after 2 months of waiting for tests that they never scheduled, appointments that I would sit in the waiting room for hours after I was scheduled, and not hearing any inf from anyone, I was left completely untreated. My cancer spread to other organs, and Finally called UVA for a second opinion. By then I was fully anemic and quite ill, despite initially catching the cancer very early. UVA started treatments the same day I was seen, sent me to specialists, gsve me blood transfusions to fight off the anemia caused by lack of treatment, and has been nothing but stellar in my ongoing treatment. Stay away from BRCC. They left me in the dark, didn't give me any info about test results, don't treat my aggressive cancer and did more damage than good.

You could color me three shades of furious over the non-stop blunders from this group. This company…read morehas repeatedly caused billing errors and does not file their procedures properly with both of my health insurances. At this point, they claimed to put my account on hold to not be sent to debt collectors, despite my sending them repeatedly all my health insurance information. I wish I could give them far less than a 1 star rating for this appalling amount of incompetence in how to bill health insurances. I used to work in a health insurance billing department and never saw such blatant incompetency. Montgomery Radiology Associates has had this problem for more than 10 years when they send me the medical bill and there is obvious information that shows they never billed my health insurance, which would cover the entire cost of my medical care. This group provides care through Lewis Gale Montgomery Hospital and is the hospital's only radiology provider group. When I tried looking up their phone numbers, both were disconnected and I could not find all the information I needed when I tried to look them up online. This group was out of business when I checked today on December 2, 2020 and could not be accessed. Furthermore, Montgomery Radiology Associates is not listed in the Better Business Bureau website to file a complaint against them. I strongly suspect this may be a scam billing company and would love to sue them for every last penny they have in part of a class action lawsuit. If anyone has any information on such a lawsuit, please share the information on such lawsuites and lawyers involved as I intend to sue them. For this reason, I would say to not only to avoid Montgomery Radiology Associates like the plague, but also to never use Lewis Gale Montgomery Hospital for any and all radiological procedures as the hospital only uses their providers. This is quite a serious problem for people living in Montgomery County and is complete disgrace to medicine. Like others have said, spend your money elsewhere for radiology. The bottom line is to use Carilion Clinic for local radiological services as they will properly bill your insurance policies. Due to the amount of incompetence in billing, I would do all I could do to not use Lewis Gale Montgomery Hospital for anything radiology-related unless there were no other choice. I requested to ban their medical group from providing me with any further medical care, but there was no way to do so through HCA hospitals.

I'm not sure I want to rely on a company for high tech imagining and diagnostics, when they have a…read moreridiculously outdated billing process. It's as if they don't know that the year is 2014, when MOST companies (medical or otherwise) allow you to pay your bill online. No such option with this company. And when you call their billing number to make a payment, you will ALWAYS have to leave a message and wait for somebody to call you back (likely the next day) to take your payment. It is the dumbest, most inefficient billing and payment system I've seen in 10+ years. I guess I could put it in an envelope and pay postage and go by the post office. Oh wait, that's inefficient and inconvenient too! When a member of my family needs another x-ray or MRI, I'm going to be much more inclined to go to Carilion in Radford. My impression of them based on past experiences is that they have an updated IT department, which hopefully means they allow CONVENIENT ways to pay. My coworker and I recently talked about the difference between Montgomery Regional affiliated practices, and Carilion affiliated practices. He and I use the same ENT office which is affiliated with Montgomery Regional, and we have to make a stupid phone call to make a payment (but at least a human answers their phone!). He said something like "I usually size up a hospital by their IT department. Carilion clearly wins over Montgomery Regional." It's true that I do work in IT. But even the average Joe would expect and appreciate a CONVENIENT way to make TIMELY payments outside of 9am to 4pm!