I was very happy with Dr. Wardius and the work went without a problem. I was told what my final…read morepayment would be and received estimate from insurance. Very much like others(Whom have commented) the office staff leaves MUCH to be desired. I paid my bill in full for the amount i expected and had been told. That was my last visit in Sept. In February i received a email saying i owed 470.00 for a CT scan. I paid in full what i was told to pay in Sept. I contacted the office and asked why the first i was hearing about this was 5 months later and the response was i owe the money. I told them i paid in full I paid 5500+ on my final visit. Today i received a call from a collection agency saying i had been delinquent since Sept. and payment was due in full. I pay my bills, excellent credit score and to be sent to a collection agency and effect my credit over there shooty billing is a place i would stay far away from. I also will be in touch with my referring dentist. I hope they enjoy the $470.00 dollars as i am hopeful this will help others not get caught in what seems to be a common sneaky pratice.

I chose to bring my daughter to this practice on the recommendation of our Orthodontist for a…read moresurgical procedure as part of the work with her braces. Her recovery has been good, with no complications to speak of (only two weeks in at time of writing this). So the services provided by Dr. Wardius appear to have met expectations. Unfortunately, the office experience left something to be desired. While a comfortable and soothing ambiance make for nice experience, day of, I was disappointed with poor communication with the office staff around the costs involved. After completing our consult visit and scheduling the surgery I asked for a cost estimate and was presented with expected costs, based on expected insurance coverages. Two weeks later these were updated based on an uncovered service performed at the consult (a CT scan), and I was provided what I understood to be final numbers (assuming that nothing would change during the procedure that would require additional services or coverage-wise from insurance). On the day of the procedure, everything proceeds as expected. No additional services needed or performed and payment requested matches the estimate I had been provided. Two weeks later I am now being charged for a service (the CT scan) that was supposed to have already been accounted for, as I was told that it had been, two weeks prior to the procedure. But they are telling me that I mis-read the email when they said "The balance was added to the patient account." If so, that estimate should reflect that amount. When a customer is quoted a price for promised services to be rendered, and those exact services are what is completed, then that price shouldn't change after the fact. Trying to discuss this with the office manager was the final straw as she was more interested in expediting the call, crossing it off her to-do list and getting off the phone than to honestly hear the concern and frustration that a client had with their experience. This "problem customer" as I am sure to be referenced as behind their closed doors, could have been a learning experience for the team so that they could better understand how to service their customer's needs. Instead it was so much more transactional and disappointing. I will be sure to pass this experience back to the original referring office and to find another practice for my son when he is due up in the coming years.

This pains me to do this as a customer of 15 years at this practice but this is NOT the same…read morepractice I came into. Dr. Putt has been spending too much time on the golf course (at least that is the explanation by the technicians to why I have not seen him the last 5 years). The front desk now is incredibly rude and condescending. If you don't have the right insurance, get out, if you have a question, we don't have time for this. The last hygenist I saw was yelling at me the entire time, and telling me all about how much her life sucks. The hygenist I saw for many years who was amazing left the practice unfortunately. And when I first joined they were willing to work with me on a dental plan that works for me. Now it is aggressive treatment and pressure sells that requires X-rays every 6 months and deep cleanings. If you don't like it, I was told by the front desk to GET OUT. Ok you got your wish, good riddance.

Do yourself a favor and switch dentists before making your next appointment. My entire family has…read morebeen clients of Wayland Dental for over a decade, and they are NOT the same practice. I just took a new job and have to move out of state. I was overdue for an appointment and worked with the team to squeeze in before my move. They have a new receptionist team that is incapable of running this business. They rescheduled and kept playing musical chairs with their clients appointments trying to move them around. I just went in for my appointment finally, a few days before my move- for them to tell me they do not take BCBS anymore and would charge me $450 for the appointment. When asked why I wasn't notified of this , they claim they had Delta Dental on file for me. (Later when I called back- I told them my appointment in December with BCBS and they confirmed that is who they billed out.) For months I've received emails from them telling me I was due for an appointment and to call and schedule. NOTHING about no longer accepting BCBS. I left the office so upset and called back to speak with the supervisor, Crystal. She was just as incompetent as her team. She said "if it was that big of a deal, they would have billed out to BCBS and had me mail them the check..." when I clarified that she meant bill, she corrected and said check. She wanted me to pay my insurance for seeing them out of network, and then wanted me to pay THEM whatever portion of my appointment that insurance would cover... wow they truly care about the customer... I requested a call back from Dr. Putt and plan on telling him what a disaster his team has become. When it was him and his one front desk receptionist, they might have been short handed- but they were good and actually cared and had their sh*t more together than they do now. Now I have wasted time making appointments, going to an appointment I had to leave, talking to them, crying in my car, and writing this post- all to be moving out of state with a new job, stressed as can be, and overdue for a dental appointment (after getting completely screwed over by the practice my family and I have given business to for over a decade.) I am beyond upset, and cannot advise others more to find a different dentist- this is NOT the same practice that it used to be.

I found that of the office staff was not operating professionally and satisfactory for my purposes…read more I wanted to get a quote for a very expensive procedure. I explained to Dr. Ahmed that I wish to get a second opinion. The doctor that I was seeking a consultation from was unable to get my x-rays from the SudburyDental Arts office with an authorization for me. In fact, the consultant dentist and I were literally waiting in his office for the x-rays to be sent. Finally, at 6:00 PM that night after my speaking with them, they said they would send the x-rays, x-rays that should've been sent last week and then again this morning.

Sudbury Dental Arts is a very clean, friendly and professional dental office…read more I just had the best cleaning I have ever had. I usually go every 6 months for a cleaning but due to the pandemic I had not been in 2 years! The dental hygienist was particularly thorough and I left feeling so refreshed! I highly recommend this dental practice

Why I'd go back: Dr. Kern is meticulous in her dentistry and I trust her with my teeth completely!…read moreTony's Tip: Unfortunately, Dr. Kern's office was not able to bridge the COVID gap. I understand she is working on joining another practice. I would keep a lookout and try to sign on to wherever she lands. I've been a patient of Dr. Kern for over 20 years. She has done routine cleanings, x-rays, light restorative work for chipped teeth and made molds and maintained nighttime mouthguards for me. Dr. Kern takes incredible pride in her work, is motivated to employ the most useful and modern technology in her work, and will explain in detail why she is making the dental recommendations she offers for your situation. By the way, she is also always available by cell or text, which has come in handy more than a few times. I was so disappointed when she had to curtail all but emergency work during COVID and I'm sad that her office will not be reopening. Any practice would be lucky to have both her skills and her loyal patient base. I'm keeping an eye out for her new home and hope to back in her great care soon.

I recently switched dentist. Since my guy retired. Overall I've been happy at this new practice…read more Pros - About a mile from my house Can get appointments as early as 7 am It's a single dentist practice- 1 Dentist and 2 hygienists. Which means you always see the same people and they get to know your mouth Dr Kern is extremely thorough and discusses multiple options with you. She helps you prioritize dental issues and the office is willing to work out a plan to maximize insurance coverage. The office is up on all the latest dental technologies- for instance sealants on kids teeth to help prevent cavities My only negative is the time. The office can be slow. A cleaning typically takes 1-1/2 hours. Always add a half hour into your schedule over your scheduled appointment time. As long as you realize that you will be here a long time and plan accordingly, you will be fine.

Got over my fear of route canals with these great dentists. Great set of doctors here who will make…read moreyou feel like family.

Always professional and genuinely caring. They make me feel like I am their favorite patient. I…read morecouldn't be happier!

My experience at Nexus Dental was nothing short of amazing. I usually get a bit anxious with sharp…read morepointy things being aimed anywhere near my face but Aimee was spectacular. Ambience was very relaxing, bright areas, nice decor and everything was very presentable and professional. The screens with the relaxing enviornments was also very cool and will work wonders with anyone who gets anxious. All the tools used were very new and high tech, Aimee was calm and collected and did an excellent job with my cleaning with breaks and always asking if I was ok. The level of care I recived was truly top notch and I really felt relaxed and calm during the process. Everyone was kind, courteous and knowledgable, I look forward to continue to have Nexus provide my dental services for a very long time!

I cannot emphasize enough what a negative experience I had here. Estimates for treatment options…read morethat I did not agree to were pushed upon me. But the worst part was that, even though my x-rays showed no cavities, the dentist decides that I actually have nine cavities, which I would of course be paying exorbitant amounts of money to have filled. Luckily, I went to a more reputable dentist nearby, who did not try to push any orthodontic treatments and who told me I had one minor cavity. She also told me that I was not particularly cavity-prone, which was the complete opposite of what the dentist here told me. Just a terrible experience here all around.

What a caring, welcoming office. Just about any dentist's office in this area has meticulous…read morehygienists, professional business office staff, and highly qualified DMDs, but the patient experience here is unique and caring. Most of all: they know how help people maintain their best oral health.

Watch Out for this guy -…read more willing to take your money but when the dental work turns into crap (fails), he won't return your money. He will tell you we have plan B, plan C or how many plans it takes to get it right... be ready to pay. These other reviews sound like so much baloney you can make a sandwich for everyone in Maynard. Watch Out for this guy -

Super friendly staff! Was so easy to book a cleaning. Got an appointment the same week! Becca and…read moreDiane are great hygienists! It's nice to find a practice that isn't just about cosmetic dentistry and injectibles like so many others in the area. I like that they are a practice dedicated to preventative and restorative dentistry, with experienced dentists that care about their patients' unique medical issues and work with them to achieve the best outcome.

I have five kids and dealing with dentist appointments and treatments is a colossal expensive pain…read more I could not be happier with everyone who works here and continually is patient with me and my kids and makes a usually unpleasant experience really positive. Dr. Faibish and all the hygienists are great. Highly recommend.

If I could give 0 stars, I would. This was the worst…read moreexperience I've ever had with a dentist's office. I went in for a root canal and was quoted nearly $1,500 after insurance. The work was terrible--the temporary crown fell out after just 2 weeks, and then the permanent crown fell out after only 4 months. To make matters worse, after paying the $1,500 (plus what my insurance already covered), they still sent me an additional bill for $450. This place is a complete rip-off. Poor quality work, misleading billing, and terrible overall experience. I would not recommend this business to anyone.

This practice has completely lost our trust. The administrative staff are consistently…read moredisrespectful and unprofessional. Communication is aggressive, not helpful--constant messages that feel more like demands than reminders, with threats of fees if you don't respond fast enough. We're done. I've pulled myself and my family out. Look elsewhere if you value being treated with basic courtesy.