I have no complaints at all about my Dr. or medical care. That part has been good. Facility was…read moreclean, in good order. My frustration is with their unprofessional scheduling practices. I have been trying to get the other three members of my family scheduled for new patient appts with the same Dr. for three months now but the office refuses to book out more than 3 weeks. Each month I call and they tell me they are full for that month but refuse to book into the next month. When asked about this, I was told, "We had too many no shows when we booked further out." Really?!? They couldn't think of a better way to handle this? Like every other medical clinic in the country? Reminder calls perhaps? So, because they couldn't get their act together with reminder calls for other patients, I'm expected to spend time calling each month to see if I can get the rest of may family in?!? It's very disrespectful of our time and gives the impression they care more about revenue than patient care. (Not to mention they will lose patients this way, as the four of us are likely to switch to another practice with higher professional standards if not resolved.)

I called to get an appointment to have bloodwork done. I ended up needing to go to a specialist so…read morethey wanted to refer me to someone in Aiken. I requested to go to Columbia so they told me I had to find my own Dr to be reffered to. Um WHAT. Ive never had a Drs office tell me that. So I finally find a Dr and request the refferal. I call for an appointment to re do bloodwork. Arrive for appt and see a student NP or whatever she was. NEVER saw the actual Nurse Practitoner. The student didnt know answers to my questions so she was back and forth talking to Erin I assume. Then she tells me they dont do bloodwork but on a certain day. Ummm hello I was VERY specific what I wanted when I made the appt. The peson making the appt should know when what day they do bloodwork and should only make the appointment on that day. They wasted a hour and a half of my time. Month later and I STILL dont have the refferal. Stay FARRRR away from this clinic. Its a joke.

From the first point of contact to the doctor's visit, I have never met a group of unconcerned,…read moreunpersonable people. There poor assistance, attitude, and accountability from these people. Dr. Fallaw's actual visit felt rushed and unfulfilling, like I only had a triage. Then to try to get refills...good luck.

I have been very happy with my experiences at CPC-Aiken, with Dr. Muniz and his staff. I feel I…read morecan be completely honest with Dr. Muniz. In the short 2 years I've been a patient they have seen and helped me through a lot.

As always, it's a pleasure to be seen by Dr Fallaw and her staff from start to finish; the…read moreprofessionalism, compassion, and mindfulness is unmatched. I genuinely enjoy the ease of being able to book appointments and asks questions at will online without the hassle of calling or being placed on hold for prolonged periods of time (the response time to my questions have ALWAYS been within hours, sometimes minutes). An extra bonus is being able to check in at the kiosk and not having to stand in line, the streamlining at the office just gets better with each visit. Thank you!!

Dr. Millwood and Carol are pretty awesome! They help me with anything health wise I need help with,…read morewhether it's getting me scans I absolutely need or getting me in with a specialist doctor. They make sure I'm comfortable and do necessary testing. They actually care about the patients. My family has been going here and been a patient of Dr. Millwood for almost 3 years! Their new facility is pretty great too and always cleaned up! Everyone is very kind.

I've been coming to see dr west for over 10 years and the care has been exceptional. She listens…read moreand cares and if she can't see me on any given appointment, see recommends dr Kelly. Both are amazing and I wouldn't go to anyone else. The nurse for both of these drs, on the same day that evening, returns my call w a detail message exactly as to what I calling about. Thank you all for such a great experience all these years!

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

Front office staff looks so bored all the time. Rarely see smiles on their faces. I have been going…read morethere's Ince Ann KKulik was there. Sao sad when she left.

DO NOT GO HERE. THE sorriest office staff you will ever deal with in your entire life. all of them…read moreare completely incompetent. please save your time because these people do not know right from left. you will never get someone on the phone, and you will NEVER get your call returned. The only reason i stayed so long is because of NP Lindsay Hammett who is super amazing. but the office staff? not a single one of them is an intelligent life form.

We came here for travel immunizations and couldn't have had a better experience. Dr. Hall spent at…read moreleast an hour interviewing us about our planned travel and educating us regarding our different options and risks vs. benefits. Karen the nurse really went the extra mile tracking down previous shot records from the health department database. The clinic is clean and quiet and the staff very friendly and helpful.

It's pretty good. This is a generous 3 stars, mainly because the doctors are really great here…read more They are mostly med students doing their residency, and all but one of them have been fantastic. I only wish they'd stick around longer. I think they work here about 2 years. The check in, leaves a lot to be desired, you're kind of run through, like an assembly line. Also it takes forever to get a script filled. I often have to call a couple of times, before I get a response. They also never seem to answer, you just leave a message and hope for the best.

The front desk staff at Gateway location is the worst- totally sabotaging any hope of talking or…read moremaking an appointment with a doctors or an assistant. If you can get through these negative energy, uncaring employees you may have a good shot at getting a doctor's appointment!

Outstanding care, professionalism, and willingness to work with the patient on concerns. I am so…read moresorry it took me so long to find Dr. Friedman. He is the consummate professional, and he listens!