I went in to purchase a new vehicle. Mohammed was my sales advisor. He was exceptionally patient and professional. The staff gave top level service and made the car buying process easy without the hassle. I recommend this Lexus and Mohammed. read more

It is incredibly disappointing to have to write this review. My husband and I visited this Lexus dealership fully prepared to purchase a vehicle. We both have excellent credit and were serious buyers. Unfortunately, we never even had the opportunity to begin the process because no one assisted us. We stood outside in the sun for more than 30 minutes and, during that time, asked two different staff members if someone could help us. Despite our requests, no one ever came. Meanwhile, another family who arrived after us was greeted and assisted almost immediately. Whether intentional or not, the experience left us feeling invisible and questioning whether we were treated differently because we are Latino. No customer should ever leave a dealership wondering if their ethnicity played a role in how they were treated. We ultimately left without ever speaking to a salesperson or receiving any assistance. Purchasing a luxury vehicle should come with a level of professionalism, respect, and equal treatment for every customer. Sadly, that was not our experience here. read more

I came to Lexus Santa Monica because on their website I saw a 2019 Lexus ES 350 Ultra Luxury for sale. I hadn't seen many used Ultra Luxury trims for sale so when I saw it I made an appointment to test drive it. I thought the test drive went well but I know now I need to hire a mechanic to do a pre-purchase inspection. The approximate cost listed online was about $35k so I thought after taxes it'd be around $38k. That price was just a ruse to draw buyers in because when I got there I was initially offered $43k. The dealership said they added on things like paint protection and a GPS tracker. I talked them down to around $39k and they removed the GPS tracker, which I still think was a high price but I accepted it since the car had low mileage. Their salespeople used high pressure sales tactics and said there was someone else waiting to look at the car. Whether this was true or not, I'm not sure. I did want the car though since it was an Ultra Luxury and had low mileage. I'm writing this review to let people know to not do what I did. I realize this was on me and accept full responsibility, but it's worth reiterating to potential used car buyers at Lexus Santa Monica. I accepted the car as is but I should have hired an independent mechanic to look at the car before buying it. For months after I bought the car, I drove the car and it had a strange noise that I didn't catch during the test drive. The first mechanic I took it to didn't see anything wrong. The noise persisted so I took it to a second mechanic who caught an issue with one of the wheel bearings. The mechanic believes the car was involved in an accident due to how bent the wheel bearing was. The CarFax said the car had no reported accidents. The repair cost me over $3k so this is my PSA to potential used car buyers at Lexus Santa Monica to invest in a pre-purchase inspection and to not trust this dealership to do a thorough inspection of a used car they accept to sell. Don't be like me and make sure the car gets inspected because this dealership has no qualms selling a faulty used car. read more

I don't even know where to begin. I have never, ever written a Google review in my life. But my experience here was so upsetting that I feel obligated to say something. This was my first time purchasing a car. I was excited and perhaps naive. But I trusted them and the good reviews. That was a mistake. This dealership sold me a used car, in seemingly mint condition. I received the car, also in seemingly mint condition. I showed the car my parents, thrilled about my new purchase, that I had paid cash for, 32k, all by myself. This was supposed to be a happy moment for me. Red flag number one: I am given only one car key, in very damaged condition. I ask where the second one is, but I am told that there isn't one. I tell myself that that is weird, but I let it slide. Nothing about that had been mentioned to me, nor was anything mentioned about that in the paperwork. Then I take off the floor protection on the driver's seat floor and I realize that the floor mat is missing for the driver seat. Red flag number two. I immediately tell the salesman, to which he replies that he doesn't know anything about that. I am disappointed and I find that weird, but I tell myself that it's no biggie, I'll just order another one. The final straw. Less than 24 hours after having the car, I notice that one of the mirrors has damage to it. Damage that couldn't have magically formed over night. I am attaching photos if you don't believe me. I only noticed it as I walked towards the car, passenger side, on the street. I had NEVER seen the vehicle, locked and parked, from that side or angle. Just my luck. I immediately flagged this to the salesman. No response. Then I flagged it to his supervisor. No response. This continued for weeks, as I tried to get someone to explain to me what this was all about. I sent photos. I called. I sent texts. I felt totally stonewalled. Nearly a month later I finally get a reply from the "used car rep" stating that the salesman who sold & delivered my car said that the car was in "perfect" condition when he delivered the car to me. The damage was "my fault" and it was "my responsibility" to fix. To this dealership, "perfect condition" means 1 key, a missing car mat, and a broken mirror. They do not respect their customers, they do not take their complaints seriously, they do not communicate with their customers. They took advantage of my naivety as a first time buyer. They took my money, gave me a car with ZERO follow through, and then gaslighted me, saying that it was my fault. I've never taken the time to write a review in my life, but I am just so frustrated and feel so disappointed and disrespected by this dealership and their employees (all men by the way). My honest advice? Take your business elsewhere. read more

Purchased a used vehicle at Lexus SM on 07/30 and everything went smooth. Dealership didn't add any hidden fees or do anything shady. However 3 days later I noticed water dripping from under the glove compartment. Turns out there's a defect in the windshield/ frame that allows water to flood into car hush panel after car washes/rain . Reached out to pre-owned director Will through website and didn't hear back. Car is used and of course I don't expect everything to be 100% but a windshield leak/ water dripping into the car can be hazardous + cause electrical damage. Will get it fixed at longo collision in El Monte but wanted to write a review for others to beware of future purchases. read more

After shopping and evaluating the market and speaking to multiple dealers, Naz called and said they just received an SUV that we were looking for. Although previous conversations indicated that the price was in excess of what we were willing to pay, we decided to take a look at it. As expected, our initial offer was rejected. She was pleasant and we parted on a friendly basis. Naz called us the following day with a better offer which we accepted. She worked very hard to get this deal done and earned our respect. If you're in the market for a Lexus, we recommend that you contact Naz to see what she can do. read more

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I came in with my boyfriend ready to seriously purchase a car and had a great experience with the sales manager and finance person Fred -- they were patient, helpful, and professional. However, our experience with the salesperson Mo was very disappointing. He was disrespectful, rude and made us feel uncomfortable during the process. At one point he rolled his eyes and asked my boyfriend if he was "playing games" simply because we didn't want to accept the deal being offered. We were pretty annoyed and bothered and tried to leave. He literally told us "if you don't want the deal then let me know so I won't waste your time or mine" so what did we do? told him we didn't want it then proceeding to get upset about it like what? Did we not do what you just asked us to do. I would stay far away from him because he will pressure you (like any other dealership) but will get extremely upset if you don't agree on the deal. Car buying is a big decision and customers should never feel pressured or spoken to like that for asking questions or wanting to consider their options. Like I get it, you want the sale but be respectful about it. I expected better, especially given his high reviews. The manager and finance team were great, but Mo's attitude really took away from the experience. read more

I am extremely disappointed in how Lexus handled a serious safety issue. My vehicle completely stalled while I was driving, creating a dangerous situation for me and my daughter. Because of this, the car was towed from my home in Thousand Oaks. At that time, dashboard warning lights were illuminated. I was later told by Lexus Santa Monica that the warning lights had gone off, and I was instructed to drive the vehicle to them. After inspecting it, they claimed they could not find anything wrong with the car. That response is unacceptable. A vehicle that fully stalls while in motion is not safe, regardless of whether a fault code appears later or warning lights turn off. Being told "nothing is wrong" after an incident like that -- and being expected to continue driving the car -- shows a complete lack of concern for customer safety. To make matters worse, I was left without proper support or reassurance during the process. For a $66,000 vehicle and a brand that markets itself on reliability and safety, this experience was deeply concerning. I am not someone who leaves negative reviews lightly, but a car that stalls and then receives no meaningful explanation or resolution is something other customers deserve to know about. Lexus should have handled this with far more seriousness and care. read more

From my Parents: A very unprofessional "Bait and Switch" tactic by salesperson Sina, at Santa Monica Lexus. Two months ago my wife and I took our 2005 Lexus into Santa Monica Lexus dealership to inquire about purchasing a new RX Model. Our vehicle had 64k miles and was in perfect condition except for quality air conditioning. We spoke with Sina who called us after leaving the premises stating he had a friend who would buy the car "as is" for $6k if we would mail the title and additional set of keys. We did not insist on a deposit as he, a tenured professional, gave his word we would receive full payment once title was received. We are from Missouri and had planned to drive back and sell the car locally for a slightly higher price but instead booked a flight, registered and overnighted keys and title to our son in Santa Monica to meet him, only to learn this friend was out of country at the time. But again Sina made good the sale would occur within a week. After the week Sina began creatively questioning repair of the air conditioner and then the Buyer's story changes to a rude offer, dropping the amount almost half the purchase price. Between our son and ourselves, many hours and funds have been wasted and we have no way to drive the car back to Missouri without an additional flight. NEVER trust Sina, on behalf of Santa Monica Lexus. We learned our lesson in doing business. read more

I always feel discriminated against here. And we took our car in the service we didn't get it back to a week later and soon as we got it we had to bring it right back because that messed with the air conditioning system and I don't understand we didn't put it in there but so we had to wait another day even though they gave us a loaner car I just don't like to start the chair I don't like the service technicians customer service I mean not everyone has bad customer service but we're not going back here! I don't like feeling discriminated against and don't like people talking smart. Especially when your customer service feild. read more

Mark ups are absurd. $20k+ in just dealer ads and market adjustments. I wish manufacturers would punish greedy dealerships that do this or make it illegal to advertise without all the BS they shove on the car. read more

Lexus - 15k in market adjustments and another 7k in dealer ads - Car Dealers Near Me - Santa Monica, California

My experience started off rocky. The first salesperson I spoke with on the phone was rude and tried to upsell the car with add-ons I didn't want, which almost made me walk away entirely. After seeing similar complaints in reviews, I was hesitant to continue. Thankfully, I gave it one more shot and was connected with Mo, and I'm so glad I did. Mo was respectful, honest, funny, and never pushy. He made the entire process comfortable and easy. I also worked with Fred in finance, who was equally kind and straightforward. The dealership is beautiful, the process was smooth, and I drove away with my dream car. While the initial interaction was disappointing, Mo completely turned the experience around. I'd recommend Lexus Santa Monica -- just make sure you work with the right people. read more

Lexus - Car Dealers Near Me - Santa Monica, California

Purchased a preowned vehicle from this location, and never again will I patronize Lexus or this dealership. I should have recognized poor salesmanship and ethics when they tried to sell me PermaPlate and window tint at closing, even though the latter was ALREADY on the car (!) This window tint started to peel off within 3 weeks of purchase (inside the car, likely where the dealership sticker was scraped off - there was a linear cut in the MIDDLE of the window, and I didn't notice it until the film started peeling away at the cut). They told me I could have tint removed but it would not be replaced (unless I paid for it) because I didn't buy the tint (ie the tint that was ALREADY on the car, that they tried to "sell" to me, and that they damaged themselves). Classic, stereotypical (in a bad way) car buying experience here. There are better dealerships to do business with. read more

I recently purchased a 2022 Lexus GX from Santa Monica Lexus, and what started as a not-so-great experience turned around thanks to Mariia, my salesperson. A month prior, I had been trying to purchase this vehicle and things didn't work out and they let me walk away, and I was pleasantly surprised that it was still available when I reached out again. Mariia went above and beyond--she was attentive, patient, and truly willing to work with me to make the deal happen. Thanks to her effort and professionalism, I was finally able to drive my GX home and couldn't be happier. I give full credit to Mariia for turning this experience around; she is an outstanding person and salesperson. The only reason I'm giving four stars instead of five is because of the dealership's practice of adding extra fees for things like GPS and appearance protection, which felt unnecessary. Other than that, the service from Mariia made the process worthwhile. read more

Lexus - 2022 Lexus GX - Atomic Silver, Rioja interior - Car Dealers Near Me - Santa Monica, California

When we received the contract. there were optional additions added to the price we had agreed on. over $5,000.00. They refused to remove them. read more

I just had the rudest experience at this dealership, specifically with a salesperson named Asanti. He was rude from the beginning of the interaction, walking several steps in front of me instead of with me, giving me almost no information about the car unless I pried it out of him, and generally coming across uninterested and dismissive. The last straw was when he pointed toward the second car I was supposed to look at and told me to go over there and look at it because he had another appointment, and that if I had any questions I could call him. He essentially abandoned the interaction midpoint, so I told him, I'm no longer interested and walked away. I was polite and courteous the entire time, so I don't know if he was having a bad day or if he's simply a bad salesperson, but either way the behavior was unprofessional and rude. When I called the dealership after leaving, to complain, another salesperson tried to run interference before connecting me to a manager. He asked who I was and even stated my name first, which made it clear Asanti had spoken to this other salesperson about the interaction and knew I was calling to complain about him. That added to the overall discomfort with how this situation was handled. To the manager's credit, he was apologetic, although he did try to excuse the bad behavior by saying they were shorthanded, which is no excuse for rudeness. I would avoid this dealership, and if you do decide to use them, certainly avoid Asanti. read more

The good: I got a car I really liked. The bad: They lure and do the bait and switch. Unfortunately I had to go in solo as my boyfriend was back east. They added extras mainly GPS and Windshied protection for 1500 each!! When I said I didn't need those they said it was already installed. Blatant lie. Which I find out later after I sign that it's optional. My fault after 4 hours. This brought my monthly from 376 to 458. Basically they wouldn't show me the APR and other details until I signed. My bad I know. Man she you ask about pre-penalty payoff and refinancing. Read everything bc they are just doing a numbers and commission game with you. I paid $3k more than I should have. Just a warning for those who go in alone. They'll get you some way. read more

Lexus - 2015 Lexus Nx 200t - Car Dealers Near Me - Santa Monica, California

Extremely disappointing and deceptive experience. We called ahead specifically to discuss pricing and availability for a used car we were interested in. We were told the price was "pretty firm," that any real negotiation happens in person, and we were upfront about our hard number before even coming in. We took the time to come to the dealership, test drive the car, and sit down to review numbers--only to be blindsided when the price suddenly jumped by over $3,000 in dealership add-ons, before taxes and registration. That put the final number more than $5,000 over the listed price. This is a used car--there was no justification for thousands of dollars in forced add-ons, and this was never mentioned during our phone conversation. The experience felt shady and misleading, like the goal was simply to get us in the door and then change the deal. Even more frustrating was the lack of interest in working with us once we raised concerns. Transparency and honesty matter, and unfortunately, this dealership delivered neither. We won't be returning and would caution others to ask very direct questions before wasting their time. read more

We purchased a 2013 GS350 F-sport. We had the best experience at this dealership. I had the honor of working with Golnaz Mojtahedi (Naz). She was extremely professional and patient with us making car buying GREAT again. Thank you, Thank you and thank you again. read more

Lexus - Lexus GS350 - Car Dealers Near Me - Santa Monica, California

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Lexus Santa Monica is currently doing a mark up / market adjustment for their vechicles that have been sitting on their lots for over 3 weeks. They arent even accepting $500 over the MSRP offers. Guess they want to keep their car lot fully stock for show. There are other local Lexus dealerships in the area that are selling at MSRP with no mark up or market adjustment such as Longo. read more

Lexus - Car Dealers Near Me - Santa Monica, California

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They advertise a price for a used car only to add some navigation add on just to mark it up. Bait and switch much? Won't buy Lexus and definitely never from this dealership. read more

I'm writing this review as a warning to anybody else who might be interested in shopping at Lexus Santa Monica. I was looking to buy a used car I found onine. I had a number of questions and after a brief phone call, I emailed the list of them to the sales manager. He replied to my email and answered my questions but added This exact paragraph "We have a dealer add-on. It's a Waypoint GPS theft product. There are many benefits which I will not list here. We sell this for $1495 on top of the asking price. If you don't want the add on, then we will decline the sale." I did a lot of research about this online Google/different AI tools etc. all said some version of the following. (this one is from google) A $1495 "Waypoint" or GPS tracker fee is a high-markup, often pre-installed, optional theft-deterrent device disguised as a mandatory dealer add-on, commonly used for profit or repossession tracking. While dealers can legally set prices, forcing "mandatory" add-ons not requested by the buyer is considered a deceptive, junk-fee practice. (this was honestly the most neutral and nicest description of any of the responses. I got when I asked about this online.) Anyway, I said no to the add on of $1,495.00 and they declined to sell me the car. I advise anyone shopping there to look up anything they tell you that they have to add on for the sale. Do your research!!! I also contacted Lexus corporate and they said they have NOTHING to do with this product or any GPS tracker and cant control what individual dealers choose to do. Though they were very apologetic. By the way, this demand came from the Pre-Owned Manager. So, just be advised read more

Called on a preowned SUV they had for sale. Low mileage, single owner, no accidents... looking good right!? We agreed on a time the next day to meet and test drive... so far so good. Arrive and the car isn't clean and smells like smoke inside. Salesman tries to tell me it's from the wildfires... Does wildfire smoke and cigarette smoke smell similar? No, no it doesn't. Salesman knew zilch about the vehicle history or vehicle for that matter. On top of that the windshield trim is visibly deteriorating on a 3-4 year old car?... and there is only one key . In addition, there's a few dealer add on items that we all know add ZERO value but offer the dealer a huge profit. My issue is NONE of this was mentioned in the listing or during the call with the salesman BEFORE we drove an hour to Santa Monica! Overall a poor experience. I would steer clear of this and every other LAcarguy.com affiliated dealership... unless you like to like being taken advantage of... read more

Lexus - Vehicle advertised as non-smoking. Definitely wasn't. Deodorizer spray didn't mask it enough... Dealer add-ons not disclosed! - Car Dealers Near Me - Santa Monica, California

I usually don't write negative reviews so I waited for couple weeks to see if my initial frustration with this dealership will resolve on it's own with time. It didn't because even my attempt to follow through with a nice follow up was dismissed as I haven't received a response to my email. First off, I don't want to completely discredit the entire dealership my actual dealer Houman and financial manager Ara were really nice and professional. However, my experience with the used car manager Will, used car service manager Eddie, and sales manager Jun completely missed the mark and led me to develop a distaste for the used car department of Santa Monica Lexus. To keep things short, Jun deals very aggressively when making negotiations. Instead of matching the customer's temperament while negotiating, he came in aggressive in tone and volume and even yelled for us to come back when we wanted to leave (at this point we were actually walking away from the negotiation table because we felt uncomfortable). That should have been the cue to not buy but I bought the used car with 9k miles on it because I liked the car when I test drove it. However, the car started making a noise as I was leaving the dealership after making the purchase. I called the dealership three times on my way home (first two calls were dropped during transfer to my dealer and the last one I asked to speak to a sales manager who assured me that they will take care of what whatever the issue may be when I take the care to the service center). I will spare you the play by play of everything that happened two says later when I visited a service center but essentially I had to go back and forth between the dealership and the service center while they figured out who is responsible for dealing with my situation. Will was eighth person I spoke to that day. He asked me why I didn't come to him when he's the one who's in charge of used car sales. Not the most welcome response to a customer who has been wrongly directed by multiple employees from the hour a car was purchased. Will referred to to Eddie at the service center. When I met Eddie, I immediately recognized the passive aggressive demeanor he displayed towards me as if I was a problematic customer. At the end of the day, the sound problem was not addressed despite two people hearing the noise while test driving with me because the people who heard it were not technicians (one manager and one alarm specialist) and the technician I rode with couldn't hear what I was hearing. When I asked if another technician can ride with me, Eddie said everyone else was busy with work. When I asked Will for a documentation on the problem that I brought up upon purchase and that they will address the problem if it persist, he sent me one-line the email in the photo. I was additionally told "I don't know why you worry because you still have warranty, if you're really worried you can purchase extended warranty." Oh how the tune changes once a sale is finalized. If I could do it all over again, I would have saved myself the stress and not made the purchase after the first red flag. I definitely won't be back. read more

Lexus - Car Dealers Near Me - Santa Monica, California

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These guys optimize the term " Used Car Salesman". They lure you in with half truths, and when it's time to make the deal, you now have to meet with the head " honcho" who makes the call. They made us wait for a long time and finally when we get down to the numbers there is all these surprises which amounted to an extra $7-8k which they wouldn't negotiate on. The honcho dude, an asia guy I forget his name was condescending and arrogant on top of it. We were happy to walk out. Never to return read more

Dealership is trash. They think the ol' bait and switch is still OK, literally embody the stereotypes of a used car salesman and, actually lie. So here we go: THIS WAS ABSOLUTELY THE WORST CAR BUYING EXPERIENCE WE'VE EVER HAD. We are in the market for a new SUV with a third row. I like the aesthetic of the GX 550, however, they are hard to find on lots (likely need to wait for a delivery). So I was surprised that this dealership had 3, confirmed multiple times before we drove up from Orange County that they were available. They seemed pretty confident that it was not going to be a problem, the cars would be available. OK, cool. (Cliffhanger: you'll see why they're still available in a few paragraphs). Sales person is nice. We drive the car, discuss the different options... talk about how this one time my husband went to get a new car and they had added an extra 6k in after market ish and didn't tell him until he was about to buy it, sales person was shocked and she exclaimed, "6k?!" I know, right? Anyway, we sit down to talk about purchasing. She asks if we're going to finance or pay cash... we say, we're open-minded, just show us your options. They ask us to sign the form to run our credit, no problem. They run the numbers, come back with a form, slide it across the table and my husband says "102k?! Like what is this?" She says "oh you have sticker shock? Want me to get my manager?" I'm sorry, sticker shock? How about you guys didn't disclose that you were going to charge us an additional 30% in a market adjustment on top of the MSRP. HAHAHAA LIKE WHAT?! She brings her "manager" over and this comically smug guy basically tells us this is normal. Bro, I've purchased more luxury cars than the years you've been alive. So I say, why didn't anyone tell us that before we DROVE THE F*CK up here? Or when we were discussing the PRICE? Or before you ran our credit?! His reply was basically, if you asked, we would have told you. Ummm dude, who would know to ask, "so despite seeing the price you have listed on the actual internet, the price on the car, the multiple conversations we've had discussing the price, IS THIS THE ACTUAL PRICE?!" HAHAHAAA They want to get people into the dealership without being honest and then think they are going to love the car soooo much that you'll literally make poor financial decisions? "Manager" then lies again and says, if you want this model and you don't get this one, you will likely be waiting a year. Then lies again and says that all dealerships do this specifically Land Rover. You want a Range Rover? They are definitely charging a market adjustment (hilarious since I've actually purchased one before). Anyway, this clown talks to you as if the internet doesn't exist. I absolutely believe they waited to see our income information and then added whatever they felt was a good number. I have a contact at Longo Lexus that is such a nice guy (Marc), super up-front and if you want a GX 550, call him. They will have the spec list of cars coming in about 3 months, delivery in about 4. They will only charge MSRP (which homie at Lexus Santa Monica said nobody is doing, except Longo - in response to me saying, Longo would do that). So would have chalked that up to another lie of "nobody." So anyway, we leave cause we don't have money because we make bad financial decisions. Who's buying a GX 550 premium for 100k hahaaa also, if you asked any questions about your buyer (us), you would know we didn't have the urgency to get that car... it was a nice to have as a 4th vehicle, not a NEED TO HAVE TODAY OR MY LEG IS FALLING OFF SO CHARGE ME 30% MORE CAUSE I DON'T CARE ABOUT MY MONEY. Which brings me to, if I'm going to drop over 100k on a car, it's not going to be a Lexus. I jumped back in my Tesla (the one star in this review goes to the supercharger station across the street, the only amenity this 1990s slog of a dealership has - although, it's not technically theirs). Drive back down to Newport to the Land Rover Dealership... FIRST I confirm that they don't have a market adjustment on the RR (which is also not on the lot, waiting for the delivery), sales person, CONFIRMS. We decide we're just going to get a RR LWB 7-seater. It's never about how much money someone can spend, it's about the VALUE of the item they are purchasing. So now we know why Santa Monica Lexus was the ONLY dealership in So Cal that had multiple GX models on their lot. Dude trying to get us to drop 30% over MSRP on a Lexus?! How about you guys spend some cash on updating your musty showroom, training your sales people (ETHICS would be a starting point), and if you want to be a luxury dealership, for the love of god, get some snacks and a decent beverage selection. My kids got better options when they played AYSO. Comically incomparable to any other dealership I've ever been to... literally, any. Believe the bad reviews. This place is a cockroach of the car industry. read more

Golnaz Mojtahedi was my salesperson at Lexus of Santa Monica, and she was absolutely wonderful. From the moment I walked in, she was warm, kind, and welcoming, and immediately built great rapport with me. She was never pushy and truly listened to my needs. Golnaz showed me the exact car I came in to see and never tried to steer me toward more expensive options. She was attentive, patient, and addressed all of my concerns thoughtfully. She is exactly the kind of person you want to work with when making a major purchase. Thank you, Golnaz--I absolutely love my new RX 350! read more

Ryan in finance is a thoughtful, straightforward, no-pressure professional who really took time and care to talk with my son about a purchase. He took responsibility for disappointing mistakes made by the sales girl and kindly shared a lot of honest, helpful insight to help my son decide the best next steps. We felt cared about and would absolutely trust Ryan with future business after such a surprisingly positive experience. read more

Spoke with Remi over the phone and didn't feel comfortable at all. I was very interested in a vehicle I found on their website, and before making the drive to the dealership, I asked for the total price. Instead of answering, he kept pushing for my budget. When I said my focus was a fair deal, he started agressively tossing out hypotheticals to get a number from me. Then he told me to just check the website for pricing. Textbook definition of an untrustworthy used car salesman. I wouldn't feel comfortable purchasing from him. Very disappointing. . read more

Go to Lexus Santa Monica and find Mariia! Wow, what an incredible human being! She is young but don't be dismayed this is her superpower! I was apprehensive about buying a car and I walked away with a beautiful Lexus RZ 300 on Friday. Mariia is transparent, incredibly kind, and her knowledge of all the details in each vehicle is impressive. I walked away feeling happy, confident, and knowing that I was treated fairly thanks to Mariia! Also, Ara in finance was energetic and straightforward which I appreciated. If you plan to buy a car there ask for Mariia she's originally from Ukraine and has the loveliest accent! Mariia gets 5 stars read more

Lexus - Lexus RZ 300e - Car Dealers Near Me - Santa Monica, California

Criminals with a sales person license. Before I tell you the horrible truth about this sleazy dealership I want to let you know that they do not offer certified pre owned vehicles only overpriced used & new . Stay away from Sales person, female by the name of NAZ MOJTAHEDI ! Me and my wife were there trying to purchase a new vehicle during the negotiation process. I went to the restroom, and I overheard the conversation with her and her sales manager. She was saying how she was gonna make so much money by selling as this car that we didn't know about the rebate and they were marking up the vehicle as well super shady super criminal stay away unless you want to spend your money the next day we went to the other Lexus dealership and got the vehicle for $20,000 less read more

Horrible experience here today. Found a pre owned car on their website and scheduled a test drive. They told me the car was ready to go. I drove an hour and a half to the showroom where I waited 30 minutes for someone to help me. Then continued to wait another 20 minutes for them to pass me to another sales person and then get the car to the front for me to look at. When I get in the car there are warning signals flashing on the dash board. Every kind you can imagine. The salesman tells me the car isn't finished going thru the process of getting ready to sell/back to factory settings and that can all easily be cleared by their technicians (okaaay so why did you tell me it was ready to test drive?!). Anyway, couldn't get a realistic feel for the car because of that. Talked about price afterward and the fees they add on are hilarious. Like 7k in fees. The salesman told me they could get the car ready for me to test drive in an hour. So I went to get a bite to eat and he calls me 45 minutes later saying that the car will be actually ready next week. Oh awesome. Such a great use of my time. Especially being 8 months pregnant. Overall, customer service was abysmal. Felt like a bait and switch, getting me in the door under false pretenses. Would highly recommend shopping for a car elsewhere. read more

Thank you Ken Oleesky for your excellent service and for making my car purchase a positive experience. I felt completely comfortable and respected throughout the entire process. I will definitely be recommending you to my friends and family!! read more

Lexus - Car Dealers Near Me - Santa Monica, California

My husband and I came here to look at one of their used vehicles. The salesman that we spoke with came out to the car and confronted us about why we didn't end up purchasing the vehicle. It was disrespectful, immature, and aggressive. I did not feel comfortable leaving with one of their vehicles from the way we were treated. read more

I have been a loyal BMW customer for over 20 years [I purchased 4 cars. 3 new of the show room floor] It was bitter sweet having to switch teams, but my experience at BMW had been declining for years. I heard very good reviews regarding the Lexus car line so I started doing my research. That took me into Lexus Santa Monica. My first contact was with Alejandra. She was kind, patient and actually listened. It was not a hard sales pitch. I didn't leave with a car that day, but was back in the following day. The team worked with me, answered all my questions (and I had many), to finally me signing on the dotted line. The A Team....Alejandra [Sales and 1st point of contact. Highly Recommend!!!!], Christian [Sales. He was extremely knowledgeable about the Lexus brand] and Fred Babataher [Finance Manager. Worked the numbers and got me out of the dealership in record time]. All together I had a great experience. That's how car buying should be. I hope my service experience is at the same level. read more

Lexus - Car Dealers Near Me - Santa Monica, California

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PLEASE read the one star ratings because they will tell you everything you need to know about this Lexus dealership. There are so many other Lexus dealerships to give your business. I've had good experiences (professional, kind, patient, great customer service) with Alex at Westminister, Nick and Helen at Glendale, and Issac at Longo. I was in the market for a 2025 NX350H in Pearl White and Palomino and this vehicle was in such high demand there were only 4 left in the Los Angeles area, the Santa Monica dealership had one of them. I drove over to Santa Monica and worked with Juanito (salesman) and Omar (financial manager). Juanito was charming and nice AT FIRST. When it came time to talk numbers, this dealership UPCHARGES (at least $4000) more than any of the other Lexus dealerships I've visited. It's criminal. Fees that are "mandatory" (they're not) such as paint protection and GPS installed. I told them my final offer and walked away. I got a text from Juanito saying we had a deal and when I asked them my interest rate he stated "5.85%". I told him Longo quoted me at 5.2%. He started getting heated saying things like "you're going to not go through with the deal because of a couple hundred dollars?". At one point he said "you're doing your math wrong honey". We were talking on the phone and he HUNG UP on me. Unprofessional, rude, condescending (he has difficulty controlling his anger when deals aren't going his way). Omar (the manager) called me back and eventually I came around and decided to buy the car anyways because I wanted it so badly. ONE HOUR before pick up/signing the deal, I get a call from Juanito saying to not bother coming because they "crashed the car". I told him, well my mom is already almost at the dealership, can we see the condition of the car. He says no they already shipped the car off the lot. When I told other dealerships regarding this unbelievable incident, they chuckled and stated the Santa Monica dealership probably just found someone else that paid a higher price because other dealerships would have at least sent the buyer photos of the car's damage in good faith. Juanito was then very dismissive and stated "I have other customers right now so got to go but will let you know if anything changes". Never heard from again. read more

Had an incredible purchasing experience with the team at Lexus Santa Monica! Ken and Justin were so welcoming, warm and friendly, I felt like I was hanging out with old friends! Joon negotiated like a champ and got us an incredible deal on a 2024 Lexus GX. The car is beautiful! And to end the transaction, we spent time with Ara who was so personable, we spent most of our time laughing and having a great time and managed to do some paperwork too! From start to finish, buying this vehicle was an incredibly smooth process and the team was all-around amazing! My husband can be a toughie, and he even managed to crack several smiles!! We are so grateful to have been in such great hands and were happy to give our sale to such a hard working, friendly and cohesive team. Congrats to Lexus Santa Monica, you have a truly first class team!!! read more

Lexus - Our new GX sold by an amazing team! Thank you to Ken, Justin, Joon and Ara!! - Car Dealers Near Me - Santa Monica, California

Just 10 days after I purchased a pre-owned car (2018) at Lexus Santa Monica, the battery died twice and had to be jumped. It had only 7% health remaining. Strangled in a 95 degrees weather for hours waiting in traffic for the roadside assistance to arrive. Had to replace it to the tune of $400. The pre-owned car manager Will Rivera kindly responded when I contacted him: "It worked fine for you for a while". Apparently "for a while" is just a few days, he seemed to be very satisfied. I wonder, when he looks at himself in the mirror does he cringe? I strongly recommend to stay away as far as you can from these folks. Find a reputable place, and never deal with the people who have lost all shame. read more

Lexus - Car Dealers Near Me - Santa Monica, California

Awful and racist salesman! I came in pre-financed by my bank and ready to test drive and buy a vehicle. The salesman didn't believe that my bank would finance a black woman and made me call them while seated in front of him to prove that I wasn't lying. He still didn't believe me. I left crying after my bank rep told me that I shouldn't accept this type of abuse and to leave. When I reported it to mgmt, he basically told me it was my fault and to kick rocks. Thank you Lexus for your not so micro-aggressions. I should've sued them. Buy your car anywhere else but there! read more

I totally agree with the bad & rude behavior of salesperson Ashanti. He provided false information on Rx350 when we went to buy the SUV. He jacked up the sales price with so many additional things which he told us initially that it comes with the SUV. He was ignorant from the get go. He doesn't seems interested in helping us at all. I have never experienced such a Rude & Stupid Dumb Person working in any dealership in my life. read more