Disappointed because I really wanted to support a local bakery. I was excited to try the donuts and…read morebaked goods from Sylvia's Bakery seeing the positive reviews on here, but everything I got was very dry. I got a cinnamon twist and slice of carrot cake, not sure if it was because they're not fresh but both were SO dry and hard in texture. Donut was not fluffy at all, cake tasted like it was stored in the fridge for a day or two already. Didn't finish either of them.... Honestly there are better baked goods from Jewel-Osco or other grocers. Sylvia seems like a very sweet lady though, great service but would not be back.

I have been buying my Bakery from Sylvia's for years. I'm now retired, but my coworkers used to…read morelove it when I would bring them treats from Sylvia's. Their bakery is wonderful and I can't say enough good things about them. They are also very reasonably priced.

I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

I have been here many times. I almost didn't review this because of, well, I want to keep it to the…read morepeople that already know. But selfishness aside, here goes. If you like the freshest possible bread that is like they have in Europe, then this is for you. If you love delicious food made to your liking and right in front of you, this is for you. If you want to eat in and love a cozy coffee shop vibe, this is for you. Speaking of coffee, it's great. They do a great lunch as well, wash, rinse, and repeat what I said above. Anyway, this is a wonderful gem in Lemont and I believe they have one elsewhere too. Props to Rustic for being the best at what they do!

Vegan? Vegan : club med sandwhich…read more with no chicken or cheese. Also they list vegan soups: Potato cabbage white bean, and a kale/mushroom one and a bean one. Great Lake chips vegan too. (Different flavors, Jalapeno /ranch isn't vegan) I go here more than the average person SHOULD lol. This location has less seating than the lemont does but there is a beautiful park nearby. Service is TOP tier. I would give 6 stars if I could. Maybe even 7. I love rustic! bring everyone here! Family, friends, grandparents, heck little sisters or brother. Even co-workers or business.

I stopped by this place to satisfy my sweet tooth and it did not disappoint! There was an extensive…read morearray of cupcakes, danishes and cookies in the case it was hard to just choose one thing! I will definitely be back for the vanilla cupcake I ordered! It was perfectly moist and the icing was not too sweet, which I absolutely loved! If I ever need a cake ordered for an event I definitely know where I will go!

I visited Artesa Bakery on a Saturday morning hoping to get gender reveal cupcakes that were needed…read morethe next day for a gender reveal party. My procrastinating self was scrambling to find a bakery that would be able to fulfill my wishes. Unfortunately, because I had waited so late to put in an order, the soonest they'd be able to fill my order would be Tuesday of next week. Seeing my desperation, the woman who was working there quickly thought of another alternative- she happened to have extra mini cupcakes from a recent previous order that she could have decorated and ready for me to pickup later that day. I went in that same afternoon to pick them up and was absolutely thrilled with the result. I cannot thank Artesa bakery enough for not letting me walk away empty handed. Her small gesture meant the world to me in that moment. I am confident I will be back again for future orders : ) PS- I bought 6 caramel and pistachio macarons to go and they were AmAzInG.

Went here on a Saturday morning at 7am and they just brought out a fresh bakers rake with conchas…read moreand other breads and pastries. Had got some vanilla and chocolate conchas. We ate these for breakfast at home. Very soft and delicious. Every bite is sweet, But not overly sweet. They also had slices of cakes and other cold desserts available.

This is my second time going to a Mexican bakery. The other one was in Lisle. This location is kind…read moreof hidden because the shopping plaza looked a bit dead. The bakery is small. The owner was super friendly. He explained to me the different breads and what each one was. I got an assortment of goodies. One has a pineapple filling. One was cinnamon, the texture reminded me of a butterfly cookie in Chinatown. The breads had a sweeter taste, it's on the subtle side. Prices were very cheap. You just grab a tray and pick out what you want. They sell tamales on the weekends. They sell tortas and cemitas everyday.

Just received a surprise delivery from work colleague. Wow! What a nice surprise for my Friday…read moreafternoon. They're delicious and flavors are spot on. Thank you!!

ALCOHOLIC CUPCAKES!!!!! It's like the universe was looking in on my life and created the perfect…read moreunion of my guilty pleasures.* Peanut butter and jelly? For the kiddos. Chocolate and peanut butter? Ho hum. Booze and baked goods? Now you're talking! GP caught my eye with the frosting. Walking into the Encore Liquid Lounge (which sells a good its a$$ can't cash, but that's another thing), I was hypnotized by these strange blue cupcakes. Anyone who reads my reviews knows I can't resist anything colored blue, purple or red, so I had to know what was up. Imagine my surprise when I discovered by blue hypnosis was due to Hpnotiq cupcakes! You read that correctly: BLUE cupcakes made with and tasted like Hpnotiq. And, yes, you could get a buzz. Well, you know I had to have one. Or, 8. Tracey, the owner, is rightfully proud of her product and after we got to talking how I was going to be her new best friend/stalker, she made sure I left with a small box of the baked goods. Lest you think, however, that I am not klassy and only fall head over heels for blue treats, I'll have you know that I gorged on: cognac, amaretto, apple martini (GREEN with apple bits on the inside!), and strawberry margarita (keep me near the cross; these made me go on a mama-slapping rampage that was only quieted by passing out from the sheer rip-your-clothes-off goodness at eating a strawberry cake, topped with berry/tequila frosting and filled with boozy berries treat). Don't sit in judgement of me: you would have done the same thing.. and I might have been drunk from cupcakes (first time for everything!). These truly are guilty pleasures but don't wait too long to deny yourself. What's life without some indulgence? *Well, not *all* of them. Ohh yeahhh!!!

The young lady that runs this establishment, with whom is also the creator of these dessert…read moremasterpieces, does an AMAZING job!!! At one glance you can see the time, effort and the love she puts into her work. The moment you take a bite, you can taste the creativity and passion "The Cake Lady," as she is affectionately known as, pours into what she loves...baking sweet treats to ensure smiles on her clients' faces. I highly recommend this business. You're going to be happy with your purchase and it's a guarantee that your family, friends and you will be clients for life. -Kev

She made a professional commitment to a project involving a photo shoot for her product and…read moremarketing. She then did not just back out, but completely disappeared. Didn't respond to texts or emails. Just vanished. It is extremely unprofessional and speaks volumes to her acumen as a business person. She inconvenienced my entire team and me, and demonstrated where she falls in this small and competitive field.  She should strongly consider how her actions and lack of follow-through affect others, and how her disregard for common courtesy and standard professionalism cast an extremely negative light on the business she is purporting to cultivate. I can only speak to my experience with her--extremely disappointing and profoundly unprofessional. Disregarded commitment, left us empty-handed at the last second, and didn't even have the courtesy to communicate any of it. Perhaps she will figure it out someday.