YIKES THE WORST Terrible service. Incompetent disorganized - stressful experience! Ruined my fav shirt / didn't deliver my things on time ( 4 working days ) Didn't work on a piece I gave them at all. Then insisted on charging full price for the shirt that was an easy job some coffee on my fav button down - they'd carelessly ironed a light cofee stain in . First they couldn't find my things . The man who took my things didn't remember me or that he'd been the one who'd taken my things . I asked if they could possible give me a break on the price especially considering they'd ruined a favorite shirt. He said that was not their policy. I calmly let them know I would not be using them again. They couldn't have cared less. After several trips there in the course of a week, at least they finally found my items and I'm grateful for that - From now on I'll be using the dry cleaners I've used for years up near Tulane next to the ups store . Never had a problem with them in 30 years . read more

Yikes. For how expensive this place is, you would think they would be halfway decent at their job. They totally ruined a nice shirt of mine - completely shrunk it. I think they threw it in the wash when it's supposed to be dry cleaned. Never going back here. Unfortunate bc they are 2 blocks from my house. read more

Horrible service. First they did not taylor anything i asked which i paid for and had to bring all my clothes back, and then they did a horrible job. They said they could get the stain out of certain clothes just to get my money which they could not. And the little guy at the front was so rude! read more

My family is a longterm customer. Efficient dry cleaning and laundry. Handles unique cleaning and alterations. Have used for my business shirts, suits, and tuxedos. My wife takes her haute couture dresses here as well. Mostly friendly, courteous service. Quick turnaround times when requested. read more

We recently dropped off clothing to Liberto Cleaners for a repair. We were very disappointed when picking up the items that they had cleaned them, not repaired them. We asked them to repair the garments as originally requested and paid. When my wife went to pick up the repairs, they tried to get us to pay again. A tattooed young employee told her that she was wrong and lying about it. Over a $12 bill. He yelled at her, made her cry and followed her outside screaming into the street. She came home in tears afterwards. When I asked her what happened she told me about her experience. I called the cleaners to ask what had happened and the young man answered and immediately told me that she was a liar and started screaming and cursing at me then hung up. I tried calling back a few times but he would pick up the phone shout over me, curse and then hang up. I finally gave up. Not going back and I'd encourage everyone else not to. Nobody needs that kind of drama and there are other cleaners in town. read more

The customer service is absolutely horrible. Maybe they don't have phone etiquette or too many customers to provide decent customer service to get a new one. I called to try and get some prices and more detailed information on services (turn around time, materials used etc.) and their drop off service. I travel a lot, have allergies, have unique pieces, and wanted to pick somewhere that could meet my needs as I don't mind paying the extra amount that others have commented for a job well done. The first person after I asked my first question just put me on hold without saying they were, the second person before me even saying anything said "you need to be on hold or call back, I'm busy" I said I'd be on hold. When they finally got to the phone, they asked "what's the problem?". Ok, we dont have a problem, I'm a potential customer and have some questions about garments and pricing, a particular garment (a corset--I'm in a Dancing Krewe). "Can't answer on the phone you have to come in". I was surprised--as a corset is a unique garment and one should be able to give a range. I repeated the question and said I was surprised couldn't give me a range. Then was told again in an exasperated tone and a raised voice it depends on the garment--I said a corset--they said A WHAT?! And that's when I realized, I'd rather buy a $500 dollar corset again than be yelled at when I'm trying to establish a business relationship. I'll be telling my krewe and anyone who is interested in dry-cleaning or laundry services to not go to your establishment--best of luck. read more

I simply cannot understand the numerous comments about rude service. Liberto's on Prytania has always treated me cordially and professionally. Their work is excellent and they are conscientious and timely. If you do not like their pricing or hours go someplace else and don't whine. read more

Love Liberto Cleaners. Great quality, they always do a great job. We live in Gretna, and drive to Liberto cleaners since they are the only cleaners we trust with our clothes. read more

So far so good. Read the reviews... everyone agreed the quality is great so I took a suit in. The service was great. Super nice and friendly. Since pricing was the only issue in the other comments I asked in advance and got a quote. Doesn't seem too expensive. So far I'm pleased. I'll let you know when I pick it up. O and they'll text me when it's ready if it's ready sooner than quoted. Took my preferences for clothes ... like starch and such...for future cleaning. So picked up the suit. Cost seemed reasonable. Only thing of note... I also took in a dress shirt. It will take 4 days. Seems long but this is the first impression. read more

Ridiculously high prices. Dropped off a blazer and long dress. When my son picked it up-- $70!!! I called to inquire- $10 for the jacket and $60 for the dress. They didn't bother telling me in advance how much the dress would be. They told me I should have asked up front. And argued with me about it when I told them it was crazy to charge that much, and perhaps they should have told me that it would be so high. They told me it was "the labor involved in cleaning and ironing..." Dress was not silk or fancy fabric. Just a long dress. Not stained. Hate that I have to find a new cleaner now. read more

The older heavy-set man who owns this place is beyond rude and obnoxious. When I asked the owner to reimburse me for the cost of a silk blouse (Equipment brand) that Liberto Cleaners had ruined (it came back to me after two re-dos w/strange marks on the collar), he very rudely told me no and proceeded to be very unprofessional & spoke to me in a harassing manner after I told him to use a different tone of voice. This guy has no knowledge of customer service. His staff has always been pleasant but today they became verbally abusive and even attempted to physically remove the blouse in question out of my hand, causing a scratch on my hand, as they clearly thought I was going to try to leave without paying for my other items (totaling over $80). It was very strange and upsetting to be treated in this manner just because I had a dispute w/the obese owner. I would rate this place NEGATIVE 10 stars if I could. Make sure you check EVERY PIECE of clothing as they make a lot of mistakes and then DO NOT GO BACK. There are plenty of great Uptown cleaners who aren't hacks like this place. read more

We have been with Liberto's for about a year. Work is very good. Closes at 2:00PM on Saturdays. I picked up a short-sleeve shirt, laundered & pressed on hanger, this afternoon; price was $8.87. Isn't this awfully expensive ? Please reply. read more

Will never give these thieves my business again. I've been using them for the past several months and they are certainly overpriced and the quality is average, but the location was convenient so I stuck with them. Today I went to pick up my suit and a dress my wife wore to a wedding. They tried to charge me 77 dollars for a silk dress. The dress wasn't silk or even any nice material for that matter. It was a $40 dress. I told them that I wasn't going to pay that for a cheap dress so the manager came over. She checked to make sure it wasn't silk then told me "all formal dresses cleaned are $50." The she proceeded to charge me $50 for a dress we bought for less than that. Will never step foot in there again and I urge anyone who reads this to do the same. read more

I took an expensive sweater with a beaded collar in to be cleaned. When I picked it up, some of the beads had come off and were stuck to various parts of the sweater. It was ruined. The instructions called for hand washing, no dry cleaning, but I think they dry cleaned it. They said no, and that it was a problem with the manufacturer. It had been previously hand washed before with no issues. They refused to take responsibility for ruining the sweater but did refund the cleaning fee. Very disappointing. Will not go back. read more

Friendly quick and professional. I was in and out. Clothes finished before promised. Positive experience all the way around.

DO NOT EVER GO HERE. I REPEAT, DRIVE PAST IT AND GO SOMEWHERE ELSE. I dropped off 8 dresses and 1 skirt. The most expensive dress I dropped off cost $50. Most of the pieces were from Forever 21, Express, Old Navy. I know, shame on me for bringing cheap crap to a Dry Cleaner's, but I just wanted it done because I wear them so much. Low and behold, I go pick up my dresses this morning, and my bill is $152.44. YES, ONE HUNDRED AND FIFTY TWO DOLLARS. The Forever 21 skirt $7.43 (cheapest piece) Cotton lined Old Navy short dress $17.81 Express Maxi Dress $24.38 (most expensive piece) I nearly died. UNLESS YOU WANT TO GET WALLET RAPED AND FEEL BENT OVER BY A BUNCH OF RUDE PEOPLE, do not go here. Make the drive to Metry or farther, do the $5/piece deal, and be done. read more

If you like your clothes, like not losing your clothes, and like not being treated like a moron DO NOT GO TO LIBERTO CLEANERS. They were absurdly rude when they told me they could not locate my cashmere sweater. When I informed them that I needed the sweater that night, as I was to board an airplane in the morning for a two week vacation, the little blond lady behind the counter told me that there was no possible way she could look for the sweater because they were closing IN AN HOUR. I don't think I need to go into detail about how many different, and more appropriate, ways there were to handle this situation. But, alas, she simply refused to do anything at all, and told me she would call me when they found it. Did they call me when they found it, you ask? NO. OF COURSE NOT. I had to track it down, and then was charged full price. read more

I've been going here for lack of a better place to go. let me just say their prices are outrageous and vague. I had a few dresses cleaned, one of which was a plain silk slip with no liner- $17. Another was $19.50. What causes the difference in price I have no idea. They DO manage to get my stains out, even ones that have been setting for a while, but I think I'll keep this place for only very special items that deserve double-digit drycleaning costs, not for everyday clothes that just need freshening up. read more

It is not easy to find a good dry cleaner in New Orleans (when it comes to quality, price, convenience, etc.) and Liberto is no exception. But to add insult to injury, I find them to be incredibly rude. I picked up a stack of drycleaning and upon returning home, I realized the cleaning of just one of the dresses cost $90 (and is more than I paid for it to begin with). I gave them a call and they said I would have to come back in to show them the dress and discuss with a manager. So when I went back in with the dress to discuss and figure out why just this one was so expensive, they told me that they actually should have charged me more for all of the other dresses I brought in, telling me that I should bring them back in so they can charge me the 'appropriate' amount. They were SO rude and condescending, and I will not only not be bringing my clothes back but I will be sure to share my thoughts with friends and family. read more

The pros: The cleaners stuck to their pickup date and everything was ready as stated (although I dropped off on a Tues morning, picked up on a Friday afternoon which is a little slow). The cleaning itself was perfectly fine, they did remove a stain from a dress i brought in. The cons: YOU WILL BE BROKE WHEN YOU LEAVE THIS PLACE. I paid $100.00 for FIVE pieces. This cleaners is almost DOUBLE the cost of cleaners that have done a great job in cities I've lived in such as Chicago, Washington, DC and Dallas. After doing a google search, I found the average price to clean a silk dress is approximately 9-10.00. It is 19-21 dollars are Liberto. We were completely expecting a bill of 50.00-60.00 which is what we paid in other cities to take our pieces to reputable cleaners. Considering we've lived in other expensive cities, we had no idea this cleaners would cost so much. My advice is - make sure to ask for prices up front. They aren't advertised anywhere in the store. Know what you'll pay going in. Their prices for things like a blouse, while double other cleaners in the New Orleans area as well, are at least still around $10.00. I will never return. You've been warned. read more

I go to Liberto Cleaners a lot. But only because they are the best I could find in the city and not because they're as a good dry cleaners as I've been to elsewhere. Hence the rating. They will get the job done. But only if you are specific, otherwise it goes in standard and doesn't seem to get a good check-up once it's done. Ask for the little arrow stickers if you want stains out. If you want BO out of a vintage polyester dress, tell them. Ask if they can get certain stains ouf of the fabric - try to get a straight answer other than "we'll see." Because if they can't get "that" stain out of "that" silk, why pay for the cleaning? I brought in a dress specifically to get the stains out, mentioned them to the lady when I dropped it off, and it was still stained when I went to pick it up. They re-did it at no charge, but it was good I caught it because I don't know if they would otherwise. Which leads to the next tip: always check your garments when you pick it up. Always always always. Last tip: check your garments for damage before you drop it off. They have never damaged any of my items, but I've been told it can happen occasionally especially with delicate materials. On the good end, they get the job done and when they say they will. Which is why I continue to have them clean my expensive dresses and I go to no one else. read more

Over priced. Poor service. Brought in a borrowed gown to be dry cleaned. When I came to pick it up it was nowhere to be found. Said they would call. Never heard back. In following up, they still didn't know where it was. Finally called back, said they had it. Come to pick it up, they hadn't even cleaned it and the person who helped me had no idea why. Threw away the garment bag (this dress was not meant to be simply piled in a corner) it came with. I also had an incident with some white linen pants - took four times for them to get the stain out, because each time it had been overlooked. read more

I guess this is my regular/go-to dry cleaners, but it's hardly my number one choice. Let me disclaim all of this by saying before recently, I hardly owned anything that merited dry cleaning. Yes, I was that horrible person who just washed her "Dry Clean Only" clothes on "Delicates" and called it a day. Many items of clothing say their early deaths this way . . . After my unfortunate incident with X-Ray, my friend suggested I try Liberto's and I'll have to say - thus far, they're pretty darn reliable. So why only three stars? Well this may be unfair, but here's why . . . I had to have a bridesmaid dress altered a couple of mouths ago. I realize it is quite difficult for them to estimate the cost over the phone, but I was assured it would be far cheaper than what I would have to pay at the bridal boutique from where I had purchased the dress. Wrong. It was $10 more and Liberto's did a horrendous job. Granted the dress contained a great deal of boning in the bodice that made alterations a little challenging, but basically the two breast areas ended up being grossly lopsided. Every wedding proof I've viewed - I've been the one bridemaid with the ill-fitting awkward-looking bridesmaid dress. Hah, sad fate! Of course my defective body could be partially to blame, but there's no Yelp entry on ME, so too bad. But every other time I've brought in items to be dry cleaned - there has been much success. EXCEPT when I brought in my friend's suit to be dry cleaned. Long story, but my cat had urinated all over his suit and I suppose the urine had marinated for a few days (sorry if TMI), I've heard cat urine is especially difficult to dry clean out, but when I picked the suit up, it still reeked immensely of cat urine - and yes I had explicitly mentioned the cat urine was the reason for this dry cleaning . . . Oh well. They good thing about Liberto's is that they dry clean on site, so there's less risk of your item being lost and they can tell you specifically what didn't exactly work and what else can be done (they did this for me, which was nice of them and didn't charge for the second wet clean after the dry clean had failed). Those are two isolated unfortunate incidences, but they did miff me a little. I'll still be going here until I find somewhere better. read more

This is my usual cleaner and I bring most of my dry clean items here. This is a family run business and usually members of the family are there working. The prices are more expensive than most other dry cleaners in the area but they do seem to generally do a good job. This is probably the best dry cleaner in the city but it certainly isn't always up to the level it needs to be. I've had some stains on linen and seersucker suits that didn't get completely removed and you do need to point out problem stain areas if you want them to get extra attention. I've also had some wool suits that started sprouting some sort of funky mold on them that Liberto's was able to wipe out. read more

Half a glass of red wine + white wool peacoat. I had assumed I was buying a young lady a new jacket. Thanks to Liberto, I was saved. I should have known they knew what they were doing by the number of luxury autos in the parking lot. I'll be back when I screw up royally again. By the way, they were chosen as CitySearch's Editors Choice for Dry Cleaning in NOLA. read more

This one star is generous. Please friends do not bring your items here. Extremely overpriced is an understatement. Was charged $46 to clean a chiffon maxi dress. Tried to speak to the owners about it and they were immediately defensive. I was talked down to, as they explained it's a "formal dress" and "this is not a discount dry cleaners". No apologies, no general concern for my shock. It would have been cheaper to drive to BR to my regular dry cleaners. Really. And no, they're not a discount dry cleaner. Please heed the two star rating, it's there for a reason. read more

Love this place! Quick, friendly, and well done. Also highly recommend Lee's Tailors in the back. One stop shop!

Worst place. Do not take dry cleaning here. Expensive. And they closed early on Friday without announcing. Wife didn't have dress for friends wedding because of it. Thanks for nothing... read more

This place has the worst customer service I've ever encountered. Would not go back to this place if I was on fire and they had the only water left on earth. When a customer shows up at 5:00 and you close at 5:00 and they have a wedding that night and your suit is there, the business should open the door. Don't look at the customer through the glass while you count your money and shake your head and say you're closed. I even held up a $20 bill and said you could keep the change if I could just get my suit. No dice. Go out of business asap so something worth a sack of dirty diapers can move in your spot. read more

Short version: If you're disorganized and need a dry cleaner who not only is not like you in this, but even makes up for your flaws, stop looking. Long version: I've been using Liberto for about three years, but never felt the need to review them. They're a dry cleaner; the dry-clean clothes. Their price is a little high, but not outrageous and everything is always clean when I pick it up. This spring, however, two notable events make them... well... worth being noted here. I got really busy this spring, and forgot about a shirt I had dropped off...... for four months. They would call periodically and remind me, and I would say I would come in the next day, but then I would be busy and forget about it. With past dry cleaners I've used, this amount of time would mean that it was surely lost/gotten rid of/subject to a large fee. None of those. My shirt, dearly missed and perfectly clean, was there waiting for me. And, graduation weekend, my last-minute self had just gotten in my three dresses for the events, and still had not gotten my gown pressed. They had it all ready for me, at no extra charge, in less than 24 hours. read more

I can't quit you, Liberto. I've tried. Other places are cheaper, sometimes much cheaper, but you get what you pay for. For quality and service, no one in town is better. Friendly, quick to remember names, never misplaces anything, always get instructions right. You don't have to worry about who you get at the counter--their bench is deep. read more

The people at this dry cleaners are horribly rude! I brought in my floor length formal silk evening gown to have cleaned. The man looked at it, told me that it isn't worth cleaning because it must've been cheap. (My gown was very expensive). He then said that people should wear these dresses and throw them away afterwards. He accused my gown of being polyester, but after reading the inside tag, he realized that it is made of silk. Instead of apologizing, he just said, 'you can leave it if you want.' I walked out and will never return. read more

As I pulled up to Libertos with my receipts in hand and rushed up to the door the clock struck 5:31. As I waved through the outdated sliding doors to the three employees counting their money all I received in return was a disgusted head nod "no". I tried to explain that I had a wedding in an hour and my only black suit was in there, but it mattered not. I felt like a begger out In the cold pleading for a warm blanket or a cup of soup. They held the key to my entire night and flushed it down the toilet. It didn't matter I had rushed there from downtown because they told me my suit wouldn't be ready until after 4 today. The hour and a half window closed as quickly as those outdated sliding doors. No hope. No soul. Never again Libertos. After reading all these Terrible reviews it plagues me that they are still in business. If anyone is looking for a good, cheap alternative you should try Normans on Dryades. It's like night and day. I only chose Libertos this time because they were open after I got off work, or so I thought. read more

Liberto is the only place I will ever take my white linen suit. They really are the only ones that know how to handle them. Everything else they do a wonderful job with. They know how to perfectly starch my shirt, waistcoat and tie for my formal-wear. They are not the quickest, but by no means slow, and will ALWAYS have you item cleaned when they say they will. read more

Liberto's coins itself as the neighborhood, family-owned cleaners. This is an effective tactic to draw people in. However, the employees are rude and the prices are exorbitant. On four separate occasions, I was served by unfriendly--borderline rude--associates. The last time I picked up my clothes there, I had asked for about a dozen shirts to be LAUNDERED, as they had been for years at my previous dry cleaners. Liberto's took it upon themselves to dry clean the shirts at $7.99 a piece, due to what they referred to as "manufacturer recommendations." Not only do my shirts not recommend dry cleaning, I did not WANT them dry cleaned. I told the gentleman (who was an owner or manager) that I had laundered them for years and that I wanted them laundered. He told me they are required by law to follow manufacturer's recommendations (which, again, did not state dry cleaning) and told me I'd have to pay for the cost of dry cleaning. I'm not exactly sure how much a shirt is to get laundered: either $2.99 or $3.99. Either way, it was approximately double that for each shirt. 12 x 2.99= $35.88 versus 12 x 7.99= $95.88. You do the math. The man offered nothing to me in compensation. He wouldn't meet me halfway--nothing. I told him he would be losing my business and he didn't seem to care. I gave them two stars because the clothes were cleaned and pressed nicely. They've always done a good job with the clothes I have brought there. But between their prices (always higher than any competitor) and their attitude, I'll never go there again. read more

Libertos is generally reliable and convenient to my house. However, I have taken multiple dresses and shirts with beaded collars to them and they have ruined every single one. I have been to other cleaners where they protect the beads with foil or something else from the heat. As far as I can tell they do nothing. read more

The one and only place to bring linen, seersucker (my husband and I wear A LOT of seersucker) and evening wear. They are quick, reliable and have great prices. Their hours are great, as they are open before and after work. You see half the people you know inside as well. They also take the old wire hangers with these neat holders that you can bring home. Fill it up, bring it in and you get rid off all those hangers! read more

$17 for one dress is outrageous but I wouldn't complain if they would have actually gotten the dirt out. I repeat, dirt, not a stain. Pretty sure they didn't even attempt to clean my dress they just put the plastic over it to convince me otherwise. The moral of the story is they suck, but unfortunately after 5 years in the city I can't think of anywhere that is better. read more

What a rip off!!!! I dropped off a few things to be dry cleaned. I was excited when they told me I could have my stuff a day earlier than they told me, but was in SHOCK when I picked them up. When I picked up my clothes, I was asked if I wanted to pick all of them up. I said yes and was then told that it was $124! Now, I know why they asked! I get that you are in a good neighborhood, but seriously?!?!?! Charging over $8 to dry clean a shirt is ridiculous. You got your last $124 from me! I got the same service for the same amount of clothes is San Diego and paid half of that. By the way, if you haven't realized the cost of living in San Diego is more expensive in New Orleans! read more

Liberto saved my peacoat, as Chad said below. I trust them with basically everything, including rearing my children if I had them. So, glad I don't though! read more