If I could do zero stars, I would! Waiting at the drive up teller for 5 minutes, looking at an…read moreempty window. Yes, I could have gone in, but I was in a hurry! I'll know better next time!

I was shocked when I was told I'd be charged $9 to cash a Bank of America check at a Bank of…read moreAmerica. When I questioned the charge, I was made to look foolish by someone in management (The teller was lovely). The manager said it was a service fee. What service?! Have banking services gone a la carte? Are tellers working for tips? Ridiculous.

BEWARE! B of A has been sitting on almost $75,000 of my 92…read moreyear-old mother's stolen funds since 7/29/2022 from a forged check scam. Three of my mother's checks --written from a Citizen's Bank account -- were forged and brought for deposit to a New Haven B of A branch. B of A recognized that the checks were forged and stopped the money from going to the thieves but REFUSES to return the money to my mother. They last told us that there is nothing more they can do. This is elder abuse! An elderly woman's savings -- literally saved by a school teacher -- is being kept by B of A, a huge corporation rather than returned to its rightful owner. All research, paperwork, verification etc between both banks has been completed; police reports filed, everything in order and B of A REFUSES to return the money. The following people in their bank fraud dept are directly complicit: Britney, Supervisor and Andrew, Supervisor. When I last spoke to both of them they refused to connect me to their legal department or ANYONE else in the bank because we are not B of A account holders. Andrew told me to go open a B of A account at a local branch and "maybe they would talk and give more information." I can't believe this can happen but I am now talking to others who have had a similar experience. We're going to the FBI, and talking to news media about doing a story on this B of A practice of keeping retrieved funds from bank fraud rather than returning funds to their rightful owners. Meanwhile, my brother and I are paying for my mother's care.

This branch might be the worst institution to do business with…read more They used their discretion not to cash a Bank of America check made out to a non account holder, when more than enough funds are available in the same account. A very poor business decision in today's market. The management in this branch, is poorly educated and needs to be more aware of good customer relations. I would rate my experience as zero stars. Respectfully, George

If you're willing to wait in line for hours while 3 people do absolutely nothing and chat with each…read moreother about nonsense then this is the bank for you. The technical issues with the ATMs are quite consistent and there's always something "wrong." My favorite is they really don't know how to answer any of your questions and frequently have to delete transactions and start over again. Run don't walk here if you're looking to waste time and get nothing done.

I went in to open an account. After collecting all of my documents the agent had a long talk with a…read morewoman at the back desk. When the agent returned he told me that I would not be allowed to open an account.

we've had a mortgage with GSB since 2016. Last fall my wife made our monthly pamyent which was not…read morecredited correclty - We found this out when we tried to apply for a lower interest rate at another bank in January. That application was denied becaus we had a missed payment on our credit report. We contacted GSB in January and they assured us this wouLd be taken care of - BUT IT HAS STILL YET TO BE REOLVED - 3 MONTHS LATER! This error has cost us $300 per month! Very disappoimted as we always try to do business with local businesses.

If I could give them no stars, I would. I opened a business account with them and thought they…read morewere a good choice being local. Today the girl on the phone told me she saw my husband last week, he passed away three years ago. My business has a very unique name, so I don't see how she confused me with another customer. Aside from dealing with that insensitive moron, i am beyond disappointed with their service. I closed my business account today. If you are looking for a bank - Liberty bank. They reimburse atm fees and will give you 100 dollars for opening an account with just 25. It's unfortunate that the Guilford Savings Bank bankers have lost their humanity.

Trying to get an insurance check cashed for a homeowner's claim, made it incredibly clear that the…read moremanagers (yes, multiple), that they do not know the process, and do not care to find out how it works. One of the managers called me by the wrong name with my license literally sitting in front of them. I am generally a fan of credit unions, but this branch in particular shows how little they care about the people they do business with. Antiquated, disorganized, untrained, disrespectful and missing a shred of kindness required in dealing with a customer that needed their help. I would do everything in your power to minimize the amount of time spent in this building, it's awful.

One of the worst financial institutions I have ever worked with. You can't pay your loan off on the…read moreapp your choices are to go to a branch or mail a money order. I went to a branch only to find out it was closed due to technical difficulties. How do you close an entire bank branch because of a computer issue? Even before the branches close the phone support is closed. They have the worst app that has ever graced the App Store. Their chat robot literally closes before the branches do.

I've been there a few times with legitimate customer complaints and was never resolved, had to go…read moreonline and speak to a customer service representative, which is very hard to achieve.

Have been banking with Wells Fargo for years and this branch is no different in terms of service…read more Its employees are friendly and always greet you when you come in. They take the time explaining their options and navigating the app. They're also quick with any withdrawals or deposits you need to make. Great location

ATM doesn't spit out money and it isn't the Great Depression. This is three times now over the past…read moresix months.