we've had a mortgage with GSB since 2016. Last fall my wife made our monthly pamyent which was not…read morecredited correclty - We found this out when we tried to apply for a lower interest rate at another bank in January. That application was denied becaus we had a missed payment on our credit report. We contacted GSB in January and they assured us this wouLd be taken care of - BUT IT HAS STILL YET TO BE REOLVED - 3 MONTHS LATER! This error has cost us $300 per month! Very disappoimted as we always try to do business with local businesses.

If I could give them no stars, I would. I opened a business account with them and thought they…read morewere a good choice being local. Today the girl on the phone told me she saw my husband last week, he passed away three years ago. My business has a very unique name, so I don't see how she confused me with another customer. Aside from dealing with that insensitive moron, i am beyond disappointed with their service. I closed my business account today. If you are looking for a bank - Liberty bank. They reimburse atm fees and will give you 100 dollars for opening an account with just 25. It's unfortunate that the Guilford Savings Bank bankers have lost their humanity.

The worst bank ever. They improperly reversed two deposits in a 2 month period without telling me…read more Thus lead to them rejecting 2 checks i sent to merchants. My app should sufficient funds but since Liberty secretly reversed my deposits there weren't sufficient funds. What kind of "bank" does that? They admitted their error the first time after I spent hours at the Madison branch. (But refused to write an apology to the merchant admitting their error). Assume the will admit this second error (a deposit of a chase bank check) but will have to spend another couple of hours in the branch, dealing with the snarky manager.

I was a Liberty Bank (Colchester) customer for many years until I had to wait at the drive in…read morewindow for 15 minutes while the tellers walked around pretending to be busy. When I complained, one said: "we have lots to do and we're understaffed". When I met with the clueless branch manager, she said: "yes, we are understaffed, but there's nothing we can do, you'll just have to wait". I closed my accounts and took the money to the Dime Bank location down the street. The staff there are great and I never have to wait in line. Yes, the clueless branch manager was wrong ... I don't have to wait. I can recommend Dime Bank without reservation.

I have own my business over 23 years and in that period of time I have been in a few banks big ones…read moreand small ones but at the end of the day is always the same thing till one day a friend of mine mentioned Liberty Bank downtown New Haven , well after a horrible experience at citizens bank I was willing to try anything so I move my 3 business and personal account into Liberty Bank in New Haven at 153 college street and suddenly was like a new beginning for me and my business , is really hard for my to explain the level of personalize attention that I get at this Bank HERE I AM NOIT A NUMBER I am a costumer I am a person and the level of costumer service that I get here is unheard for this industry of course it will not be fair not to mention Anthony Echevarria , Marino Civitillo, Michael and Damaris the manager it make me feel that their ONLY JOB is to make my life SUPER EASY. I MUST SAY THAT IN 23 YEARS I NEVER GOT THIS ELEVATED level of costumer service ANYWHERE I am super happy to be on this bank and I will be here till I retired . THANKS TO THE WHOLE CREW FOR SUCH AN AMAZING JOB KEEP ON THE GOOD WORK....!!!

The Portland Branch is disgusting with their "customer service". EVERY SINGLE TELLER IS A SNOT!!!…read more Male and female!!! The "inept teller" who was supposed to be navigating me through a situation and he made it worse!! And he failed to give me my disclosures to read until after I signed the paper!!! He made me read it from 3' away on a computer screen!! I filed a complaint two weeks ago with Liberty Bank. Still waiting for account retention to call me back....its been two weeks Good bye Liberty Bank! HELLO CFPB COMPLAINT!!

I had the pleasure of being assisted by one of Webster Bank's teller professionals, who I must…read morename: Corine. I was very satisfied with the service, and she answered all of my questions, and assisted me in a timely and considerate manner.

They deserve a negative five star rating. Forget about customer service, its non-existent. Bankers…read morepromise to get back to you with answers but they don't. This bank is not transparent when dealing with customers and they create fees for everything. They rip you off as much as they can. It is scary to know that their employees have full access to clients information (name, Address, date of birth and full social security number).

This review is solely about this branch, as opposed to a banking issue, or TDbank as a company. Ran…read morehorribly. Have had to wait multiple times including when appointments booked! (this time I finally said enough and walked out despite my goal of making another account). There were no folks waiting before me, and all appointment slots were Free when i did book them (indicating it shouldn't have been an issue!). The various excuses I received do not add up. I am going to drive to a different TD bank branch in another city (over 15 minutes there and 15 back) in the next few days in order to accomplish my banking needs...and since my car isn't available it'll cost $30 in ridefare to see someone. they're That bad! I wish there was a regional manager for feedback, and how they can improve. I've spoken to multiple representatives to give feedback about the store so with luck, the store can Listen and Improve.

I have been a TD Bank customer for years. Back in college, I first opened an account at American…read moreSavings Bank when I was a freshman in college. American Savings Bank became Banknorth , then TD Banknorth, then just TD Bank. Generally, when smaller companies are acquired by larger ones, quality can suffer. But over the years, TD Bank has only gotten better. The Middletown branch is particularly wonderful. Every time I walk in, I'm greeted with a smile by one of the staff members of the bank. They let you keep the pens, they have a calculator for use when writing out deposit slips, coin counting is free with the very fun penny arcade machine. The staff are personable and are always talking and laughing with each other and customers. In the summer they keep a dog dish of water near the door to encourage people not to leave dogs in their hot cars. If you go through the drive through with a dog, they give you a dog biscuit. All of the personal touches are there to make this large corporate bank feel like a small town community bank. Their product offerings are better than some of the other local banks as well. I used to have a mortgage with Bank of America, and there is a branch right next door to TD Bank. I went in inquiring about a personal loan, but they don't do that so I left. TD Bank does it all. Mortgages, personal loans, investments, and much more. They can print your ATM card right in the branch, unlike other banks that make you wait to get the card in the mail. And you cannot beat their hours. I believe they were the first non-supermarket bank to open for extended weekend hours. A bank that is open when I have time to go to the bank? Yes, please!! Who doesn't love a bank that is open on Sundays? I will definitely be a TD Bank customer for a long time to come. Keep up the good work, Middletown branch!!

Great service, great hours, great bank…read more This location is relatively new. It's inside the Big Y plaza in North Branford on Route 80. I've been banking with TD since 2007 and love it, especially this location, which is in a lot lower traffic area than the branch on Route 1 in Branford. The assistant manager Lori has energy for days. Also, they can print you a new card at this location if yours is lost, stolen or damaged. I've had mine replaced here in about three minutes.

Awful experience with desk staff. I was deceived into signing on to something different than what…read morewas explained. They prey on low and fixed income people (which is their target market). Horrible. If you want your money close, don't let them take it and have no recourse for getting it back for many years.

Locking customer's accounts on a long weekend is no bueno. Going to start looking for a credit…read moreunion with 24/7 customer service. This is ridiculous. Previously I gave 1 star. Thank you Joshua for your response. I still think there should be some type of customer service change. If not 24/7 then at least a few hours on Sunday.

Really poor customer service and was on hold for 15 minutes. Not helpful whatsoever.read more

The people working here are helpful and supportive when you have a problem or need services. I feel…read morelike I can trust that this is "my bank" and they will work with me. I do wish that they had more than one person working in there and that there was some privacy offered with your business however. If anyone is waiting they get to hear all your business.

Nice credit union with courteous and helpful staff Much…read morenicer than dealing with big corporate banks

I have been banking with Liberty Bank for years. Why? because while every other bank changes names…read moreLiberty Bank remains the same. Service with a smile and the small town friendly folks there make banking a pleasure. They have added more branches to serve us better, but I enjoy the ease of their on-line baking. Bill reminders and easy set-up make this work for us. There are so many other services I haven't mentioned, like no fee ATM's where you get your fee bank when using another banks ATM. Overdraft protection for my linked savings account too.