I feel this Charter oak is always very friendly and accommodating. Even though it is small I enjoy…read moregoing in and the service I get.

Charter Oak Federal Credit Union is the worst. Do not bank here. This is the 4th time in a year…read moreI've been left without access to my account without explanation. Last time I was without a debit card for two weeks. They sent a replacement card to the wrong address. So they sent a replacement replacement card. Instead of cancelling the card at the wrong address, they cancelled its replacement. I like to keep my money local, but the ineptitude is not worth it. My debit card was just declined on a $3 purchase. After apologizing with embarrassment I called the 800 # on the back of the card because it's 5:07pm and the branches are closed. I was told that my card was reported as stolen. I'm literally holding it. Not that there was fraudulent activity, mind you. Rather that it was stolen. I indicated I did not file a report and asked if the rep could tell me who reported it stolen. Or when it was reported stolen. Nope. No info. So tomorrow I get to interrupt my work day, leave the office and head to a branch. And I get to wait for another debit card to be mailed and *fingers crossed* hope they get it right the first time. Then, yet again, I get to update all my accounts: Netflix, Ipsy, etc etc etc etc. I can't wait to receive a payment declined email a month from now from a company for which I forgot to update. So much unnecessary hassle and frustration. Not. Worth. It. Closing my account and finding a competent credit union ASAP.

Key Bank buys up banks to close branches. Give you benefits to stay with them and after they are…read moreestablished they take them away. Closing a very good branch with a wonderful drive thru to force everyone to this tiny branch in town with a drive thru that you need a smart car to fit in. Then they take away your reward points for banking online and bill pay. Interest rates drop for your savings but increase for loans. Looking for a new bank ......

This bank is way understaffed way under professional you go to get a account made almost takes 2…read morehours just from waiting.

That they treat the average customer as well as they treat corporations. The people who work there…read moresure not trained well. One person will tell you one thing and the other worker will give you just the opposite answer.

This is for the converted location at The Big Y Plaza in Tolland Merrow Road…read more Twice I've used the drive-thru and the Customer Service is awful. No Hello How are you doing or cheerful greeting, today there was absolutely NO greeting from the teller. My wife and I are very disappointed. Thinking about switching banks.