We were very pleased with the service for our recent refinance. Mike did a great job answering all…read moreour questions and making sure we understood all the details. The interest rate dropped the day of closing and he make sure to redo all the paperwork to get us that extra 1/4 %. Plus, we were about to do almost everything electronic except the final signing so it was extremely convenient. We couldn't be happier with the experience

We worked with Michael D'Arcangelo with Financial One Mortgage Corporation two separate times to…read morerefinance homes. Michael is not pushy and easy to work with. He is very patient and explains step by step thoroughly. He has your best interest at heart and helps advise you on the correct path to take. Michael is easy to reach and I highly recommend working with him at Financial One Mortgage Corporation.

If only you could rate zero stars…read more.. Multiple emails and a few letters sent to CEO are below, at least a dozen prior that went unanswered. NOT the way to run your business. Mr Leonhardt, Absolutely the most unreasonable, non communicative, complicated, ridiculous mortgage servicing I've ever experienced. The CCM website is overly complicated, unhelpful, and clearly must overwhelm 99% of your borrowers, Our experience over the last few months has made us so frustrated that we determined it would be easier and less painful to pay off the loan and no longer have anything to do with Cross country Mortgage. Unfortunately this is something that I have seen on the Internet by many borrowers who are completely frustrated with the largest, and clearly the worst mortgage servicer in the country. I hope you will take this as constructive criticism so that you can look deep into your company policy's, and just as importantly, your people. I've received an automated call for me to call CCM back, that was Saturday, I called back to find offices closed on Saturday, really? Mr Leonhardt, seriously? Would you please have a human being call me? I am a customer, not a number I'd expect that a professional company having received so many communication attempts would put forth some effort to reach out and discuss Mr. Leonhardt, I've been emailing and sending messages via your website CCM for several months now, I'm shocked that I've not heard one word of response, I'm sure you have records of any incoming messages on your website, of which I've sent no less than 4, please have someone check, also your "help" email also goes unanswered, I believe I've sent 5 or 6 to that CCM address. I'm a client, and quite frankly I'm insulted by the failure of your subordinates to communicate back to a customer communication. I hope you will have the courtesy of insuring I'm responded to since I've had to resort to imposing on your linkedin page, as well as your work email(s) Respectfully,

Ugh. The escrow department can't do math. Twice I have complained about how they handle RESPA in…read moreregard to escrow cushions. They overcharge more than they undercharge and increased my mortgage payment by $630 that's pretty steep and unfair. When I call to speak to an agent, they have no idea what's going on and get offended if you ask too many questions, and hand the call off with no resolution. Going to refi out of this dumb institution with weak accounting and staff. The CEO needs a check.

After my divorce all I could afford was a bank foreclosed fixer upper... and that is exactly what I…read moregot. Most mortgagers simply turned me away. Zach Lawrence at Huntington approved me for a rehab loan with construction draws. I was given a good interest rate and was able to move into a home & neighborhood that I simply couldn't afford otherwise. Huntington even found me a better insurance rate on my home & vehicles. I was quite pleased with my mortgage experience with Huntington. ~ Sean

NEVER GET A LOAN THROUGH HUNTINGTON PLEASE! Especially if it's Kirk Ruddle!…read more I applied for a loan after telling them that I worked in the cannabis industry, telling them that I've been working in the industry for 3 years. He gave me a pre-approval and It took him until the day of our inspection before he informed us that he couldn't work with us because of where I worked. Keep in mind that I already told him where I worked and that we were applying for a Conventional loan and not an FHA for this exact reason. Then when I asked him "Why are you only telling me this now?" His only response was "I just didn't notice". It's a level of incompetence that was not just shocking, but Infuriating. Do yourself a favor and look elsewhere.

Craig Loose helped make our dream of becoming Buckeyes a reality in 2019 with our home purchase…read more Then In 2021 he remembered that one of our financial goals was to eliminate PMI (Private Mortgage Insurance) from our 30 year conventional loan. Craig reached out to me and shared that the home values in our area had increased and that now would be a great time to refinance to eliminate the PMI. He found us a great rate and handled all of our paperwork like the pro he is. The process was a breeze and his communication was always easy and super fast. If you are on the fence about refinancing, it's time to get off it and make it happen. Working with Craig, you won't regret it!

Need a home loan? Contact Todd at Prime. I can't say enough good things about him. We purchased our…read morehome a year ago and Todd took care of everything seamlessly.

I have nothing but absolutely glowing things to say about my entire experience with Ruoff. Ryan…read moreMiracle was just the best. As first-time homebuyers we had a lot of questions and anxiety and Ryan helped us feel heard, understood and a way more confident about the entire process. From day one he was always available to answer our questions and he was totally straightforward. We learned so much through working with him. I am also so grateful to Hunter Ambos for helping us keep all of our documents straight and to Allen Johnson for checking in on us throughout the process. I was also completely blown away by how quickly Ruoff got everything done! We couldn't have asked for a better team of people to work with in securing our first home.

The loan officer I dealt with was fantastic, sharp as a scalpel, missed nothing and got my loan…read morethrough with no problems, thanks to Jennifer Perri, and also Dan Pastrana.

Setup an account 8/5, wife listed as coowner. She completes her part via emailed link. We receive…read moreletter dated 8/7 demanding her DL, SS card, and a bank statement within 7 days. Documents produced and priority mailed on our dime. Arrives 8/18, she gets a two sentence email saying her account was rejected on 8/19. First call they want to talk to her, but she's not available. Second call I make (with her present) they change their story and I have to talk to their security department which is closed. Third call I give them the whole back story and am hung up on. Fourth call they say we have to start all over again and send her another email. Complete that, still nothing, fifth call and they can't tell me anything, so I just closed the account. (Still waiting on that because the original deposit is still "on hold".) Setting up a joint account is this insane? What a farce. I put the funds into in to a Vanguard Cash Plus account. The APY is slightly less, but setup was faster than a single call to Bread, and I didn't have to deal with an utter clown show in the process. Don't waste your time with this crew. Incompetence to this degree is simply staggering.

I had an issues with one of my credit cards and did a consumer report complaint on bread fin. They…read moreended up retaliating against my other credit accounts and closed that card. Siting the can close for any reason. Yep dummies but not for retaliatory reasons. Not sure if it's worth a lawsuit but definitely considering it.

Matthew Casey is an expert when it comes to the home buying process. As a first time buyer, he was…read moregreat in explaining the process and took a step-by-step approach from me randomly calling him during the week to being there once I said my closing papers. I highly recommend Matthew for anyone who is looking to buy a home. He also has a great support staff who is around to answer any questions you may have. I am truly grateful for Matthew and his team, they do awesome. work!

Matt Casey is the best! I've worked with him on every loan I've had. He goes above and beyond to…read moreseal The deal.He has patience and takes pride in his work. I highly recommend him to anyone who is a new home buyer or an investor. He's made the process painless each time.