We were very pleased with the service for our recent refinance. Mike did a great job answering all…read moreour questions and making sure we understood all the details. The interest rate dropped the day of closing and he make sure to redo all the paperwork to get us that extra 1/4 %. Plus, we were about to do almost everything electronic except the final signing so it was extremely convenient. We couldn't be happier with the experience

We worked with Michael D'Arcangelo with Financial One Mortgage Corporation two separate times to…read morerefinance homes. Michael is not pushy and easy to work with. He is very patient and explains step by step thoroughly. He has your best interest at heart and helps advise you on the correct path to take. Michael is easy to reach and I highly recommend working with him at Financial One Mortgage Corporation.

If only you could rate zero stars…read more.. Multiple emails and a few letters sent to CEO are below, at least a dozen prior that went unanswered. NOT the way to run your business. Mr Leonhardt, Absolutely the most unreasonable, non communicative, complicated, ridiculous mortgage servicing I've ever experienced. The CCM website is overly complicated, unhelpful, and clearly must overwhelm 99% of your borrowers, Our experience over the last few months has made us so frustrated that we determined it would be easier and less painful to pay off the loan and no longer have anything to do with Cross country Mortgage. Unfortunately this is something that I have seen on the Internet by many borrowers who are completely frustrated with the largest, and clearly the worst mortgage servicer in the country. I hope you will take this as constructive criticism so that you can look deep into your company policy's, and just as importantly, your people. I've received an automated call for me to call CCM back, that was Saturday, I called back to find offices closed on Saturday, really? Mr Leonhardt, seriously? Would you please have a human being call me? I am a customer, not a number I'd expect that a professional company having received so many communication attempts would put forth some effort to reach out and discuss Mr. Leonhardt, I've been emailing and sending messages via your website CCM for several months now, I'm shocked that I've not heard one word of response, I'm sure you have records of any incoming messages on your website, of which I've sent no less than 4, please have someone check, also your "help" email also goes unanswered, I believe I've sent 5 or 6 to that CCM address. I'm a client, and quite frankly I'm insulted by the failure of your subordinates to communicate back to a customer communication. I hope you will have the courtesy of insuring I'm responded to since I've had to resort to imposing on your linkedin page, as well as your work email(s) Respectfully,

Ugh. The escrow department can't do math. Twice I have complained about how they handle RESPA in…read moreregard to escrow cushions. They overcharge more than they undercharge and increased my mortgage payment by $630 that's pretty steep and unfair. When I call to speak to an agent, they have no idea what's going on and get offended if you ask too many questions, and hand the call off with no resolution. Going to refi out of this dumb institution with weak accounting and staff. The CEO needs a check.

NEVER GET A LOAN THROUGH HUNTINGTON PLEASE! Especially if it's Kirk Ruddle!…read more I applied for a loan after telling them that I worked in the cannabis industry, telling them that I've been working in the industry for 3 years. He gave me a pre-approval and It took him until the day of our inspection before he informed us that he couldn't work with us because of where I worked. Keep in mind that I already told him where I worked and that we were applying for a Conventional loan and not an FHA for this exact reason. Then when I asked him "Why are you only telling me this now?" His only response was "I just didn't notice". It's a level of incompetence that was not just shocking, but Infuriating. Do yourself a favor and look elsewhere.

We have been paying on our Huntington Mortgage for over a decade now. We paid the August 2025…read morepayment on line like we always do on 28 July 2025. The payment was not applied to the Mortgage payment, it was applied to the principal instead. Huntington sent a notice on 19 August 2025 that we had not made our August payment. After hours of being sent around in circles and being told inaccurate information we were told that the payment was applied to the principal balance because we paid 4 days early. We were promised the payment would be applied correctly on 20 August 2025. We were then told on 22 August 2025 it would be corrected on 25 August 2025. Today is 26 August 2025 and the payment has not been corrected. We were told we needed to make a second payment for August and we are only days away from our September payment being due. Our online account access to pay our mortgage has been locked so now we must pay at the bank in person. The branch office does not have access to the mortgage account and will only accept an August and September payment at the same time. This is an error created and unresolved by Huntington National Bank. During the last five days we have been redirected to frivolous departments, lied to, and intentionally given incorrect information and promises of resolution to this issue with no action being taken by Huntington to rectify this issue. Hunting is not accepting responsibility for their error and instead of cooperating to resolve their error are demanding an extra payment and further delaying the correction of their error.

Craig Loose helped make our dream of becoming Buckeyes a reality in 2019 with our home purchase…read more Then In 2021 he remembered that one of our financial goals was to eliminate PMI (Private Mortgage Insurance) from our 30 year conventional loan. Craig reached out to me and shared that the home values in our area had increased and that now would be a great time to refinance to eliminate the PMI. He found us a great rate and handled all of our paperwork like the pro he is. The process was a breeze and his communication was always easy and super fast. If you are on the fence about refinancing, it's time to get off it and make it happen. Working with Craig, you won't regret it!

Need a home loan? Contact Todd at Prime. I can't say enough good things about him. We purchased our…read morehome a year ago and Todd took care of everything seamlessly.

I have nothing but absolutely glowing things to say about my entire experience with Ruoff. Ryan…read moreMiracle was just the best. As first-time homebuyers we had a lot of questions and anxiety and Ryan helped us feel heard, understood and a way more confident about the entire process. From day one he was always available to answer our questions and he was totally straightforward. We learned so much through working with him. I am also so grateful to Hunter Ambos for helping us keep all of our documents straight and to Allen Johnson for checking in on us throughout the process. I was also completely blown away by how quickly Ruoff got everything done! We couldn't have asked for a better team of people to work with in securing our first home.

The loan officer I dealt with was fantastic, sharp as a scalpel, missed nothing and got my loan…read morethrough with no problems, thanks to Jennifer Perri, and also Dan Pastrana.

Setup an account 8/5, wife listed as coowner. She completes her part via emailed link. We receive…read moreletter dated 8/7 demanding her DL, SS card, and a bank statement within 7 days. Documents produced and priority mailed on our dime. Arrives 8/18, she gets a two sentence email saying her account was rejected on 8/19. First call they want to talk to her, but she's not available. Second call I make (with her present) they change their story and I have to talk to their security department which is closed. Third call I give them the whole back story and am hung up on. Fourth call they say we have to start all over again and send her another email. Complete that, still nothing, fifth call and they can't tell me anything, so I just closed the account. (Still waiting on that because the original deposit is still "on hold".) Setting up a joint account is this insane? What a farce. I put the funds into in to a Vanguard Cash Plus account. The APY is slightly less, but setup was faster than a single call to Bread, and I didn't have to deal with an utter clown show in the process. Don't waste your time with this crew. Incompetence to this degree is simply staggering.

I had an issues with one of my credit cards and did a consumer report complaint on bread fin. They…read moreended up retaliating against my other credit accounts and closed that card. Siting the can close for any reason. Yep dummies but not for retaliatory reasons. Not sure if it's worth a lawsuit but definitely considering it.

Matthew Casey is an expert when it comes to the home buying process. As a first time buyer, he was…read moregreat in explaining the process and took a step-by-step approach from me randomly calling him during the week to being there once I said my closing papers. I highly recommend Matthew for anyone who is looking to buy a home. He also has a great support staff who is around to answer any questions you may have. I am truly grateful for Matthew and his team, they do awesome. work!

Matt Casey is the best! I've worked with him on every loan I've had. He goes above and beyond to…read moreseal The deal.He has patience and takes pride in his work. I highly recommend him to anyone who is a new home buyer or an investor. He's made the process painless each time.