The service team helped me with my truck warranty. The waiting area is very nice with snacks, coffee, and soda. read more

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WARNING - Sold Me a Lemon! Bought a brand-new 2024 Jeep Wrangler 4Xe from Liberty Chrysler Jeep in March 2025. Once the weather warmed up, all 3 soft top rear windows warped and bubbled badly -- it now blocks part of my view while driving. I brought it in, but the service dept wouldn't submit a warranty claim until a manager (Todd Oehlman) returned days later. No manager was available, so I spoke to the owner, Curt Kassel, who was rude and dismissive, offering no help. Then I got a call from Buddy in service saying he may have given me someone else's key! I found it -- but he ignored my calls, and the dealership couldn't reach him either. Now I'm stuck with someone else's key and no solution for my defective windows. Terrible customer service, careless staff, and no accountability. Avoid this place at all costs. read more

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trash service. little buddy the elf wanted to provoke me into a bad situation by not giving me my keys back. I didn't owe him, no service was performed he's just an ass! No management in that store so nobody to complain to. it's a diabolical dealership I wouldn't trust to work on my kids power wheel! Always trying to get you to do services that don't need done, lied about the check engine light being on and said I needed parts my vehicle clearly doesn't need and the check engine light wasn't even on! SCAM DEALERSHIP ALERT!‼ P.s if you do buy a new vehicle from them and it breaks under warranty THEY DO NOT GIVE YOU A LOANER! Nor do they give you any time frame for how long they will have your vehicle! save the headache and go anywhere els! I'd rather have a root canal then step foot at this Pataskala dealership again! read more

I have been trying to reach someone in service for days. I left a voicemail and have not received a call back. Your receptionist are not helpful and just say they are with a customer then just transfer me to another voicemail every single time I have called, and it has been multiple times a day over multiple days of just trying to speak to someone (I understand you are a business and can be busy at times. I find it hard to believe no one was able to speak to me over multiple days unless you are that understaffed). One call I was trying to explain to the receptionist what I needed, and she just put me on hold while I was in the middle of speaking. I then called back, and they stopped answering the phone and just sent me to voicemail. Another call they picked up the phone, and I could hear them answer (as they were whispering in the background) and they hung up on me completely. I did not yell, scream or cuss at them but simply asked to speak to someone that could help me and explain what was needed for a recall on my car. It seems like for a company in the service and sales industry you do not want any business and treat your customers poorly. I highly suggest you find receptionists who are competent at their job and do better at representing your company because they are giving it a bad name. Finally, someone in sales was able to track down someone in service to help me (which it's not even the salesmen's job, he was a better receptionist than your actual receptionist). read more

They will tell you it's fixed then the light comes on 5 min down the road when you leave. They will tell you it's 1.5 hours and it ends up being 3. They will charge you crazy fees and make every excuse to actually fix your vehicle. OIL CHANGES... DO NOT GET AN OIL CHANGE HERE! The oil I got looked like they didn't even change it and left a mess all over my engine. Took them 3 hours also when they told me 1.5 hours max.. place is terrible. read more

This review pertains to the service department. Issues: 1. I did not feel like a valued customer 2. Poor communication I'll keep this short. Made an appointment at 8AM dropped the car off the night before. Service Advisor assured me that it would be complete the next day, if there were any issues, he'd call. I arrived the next day a little after 3. My car had not been touched. They gave the excuse of staffing issues. I know staffing is an issue, that's why I dropped it off the day before. I certainly did NOT feel like a valued customer. I did speak with the service manager who explained the reasons behind the issues. I appreciated that; however, the situation could have been handled much better on the front side. read more

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Fast lane oil change is 2 - 3 hours! But when you call they say 30 minutes. Keep in mind a car loaner is not allowed for such service.

One star is being very generous today. Your hours are posted online as well as on your door for a 7:00 AM open on Saturdays. You had a loyal customer until today. This was not the first time this has happened. I arrived at 6:45 AM to make sure I could get in and out for another appointment o had scheduled at 8:30 AM this morning only to sit for 45 minutes (30 minutes past your scheduled opening time) and not one soul had arrived to open the doors to your service department for an oil change. I have called and spoken with your service department on multiple occasions and explained that I wanted to schedule an oil change so that I could ensure I could get in and out for my scheduled time, but that doesn't work for your service department and I am always told that Saturdays are first come first serve but when I arrive, there is no one ever there on time for a first come first service experience. Poor customer service. My grade this morning: F read more

I dont know, but it seem like every time I take my vehicle there I end up with another problem with my vehicle. I'm not sure how they conduct business, but if creating problems for your customers is the way they make money, I will not be taking my vehicles there anymore. I'm sure I'm not the only one that had this happen to. read more

IMPORTANT! MUST READ! Please read before you purchase a new or used car from Liberty Chrysler Dodge Jeep Ram in Pataskala, Ohio owned by Curt Kassel. I wish someone had alerted me about this issue prior to my purchase. I purchased a 2020 BMW M5 with just over 27,000 miles from Liberty in late October 2023. There were issues with dealing with Liberty from the beginning. First, they didn't have the title to the car and weren't able to provide with the documentation necessary for me to obtain title in my home state until March 2024. To her credit, the finance manager did stay on top of this issue until it was resolved, but the title issue should have been a warning sign. When purchasing the car, one of the selling points was the lifetime powertrain warranty. It is advertised all over the website, my sales representative continued to refer back to it during the sales process, the sales manager made it a point to tell me multiple times how nice of perk this warranty was, and the finance manager reiterated the same while we were filling out the paperwork for the warranty. This was an important selling point given the cost of the vehicle and the fact that I am out of state. After driving the M5 for fewer than 2,000 total miles since it was purchased, there was a complete engine failure on the way to taking my daughters to a MLS game. Regular city driving. I was devastated, but at least I knew I had the warranty to backstop me in this terrible scenario. I was patient with the warranty company as they did their due diligence for longer than 5 weeks. During the last week of March, the warranty company started asking questions that one would reasonably interpret as they were going to approve the claim and replace the engine, just as the warranty was explained to me by Liberty. Then on March 29, 2924, I received an email from the warranty company saying that the claim was denied. Not because it the claim was not covered nor that I or my local service manager had not provided sufficient information. The email specifically stated that "This claim is denied per Curt Kassel at Liberty CDJ as they are handling it internally." First, I do not understand why Mr. Kassel would get involved. I am the beneficiary of the warranty, as the entire Liberty team went out of their way to point out during the sales process. Further, never once during the 5-6 week process has anyone from Liberty reached out to me or the service manager with whom I am working. But the worst part is that both the local service manager and me have called multiple times on multiple days asking to speak with Mr. Kassel or the sales manager. No one will take or return our calls. So I have a brand new (to me), low mileage, expensive car on which Mr. Kassel interfered with my warranty claim, but no one from Liberty will communicate or respond to me or my representative. I have no faith that Liberty or Mr Kassel has any intention of 'handling this matter internally.' I am merely stating facts here. If anyone would like to contact me, I have all of the documentation to back up everything stated above. Please consider all of this before you consider doing business with Liberty Chrysler Dodge Jeep Ram or Mr. Kassel and his team. read more

The service guy, named Buddy is the definition of how a service advisor should be. This guy is fantastic, has always took care of me and does a good job keeping you updated on your vehicle. Can always leave him a voicemail and he will get right back to you in reasonable time. read more

Liberty CDJR doesn't check to see if their tires are even tread or brand for their used vehicles. The Salesman Antonio was adamant to sale a 2015 Jeep Grand Cherokee but failed to tell me the vehicle needed tires. The Service Department have THE WORST customer service. They will not take accountability for this mistakes. They serviced my vehicle and didn't notice nothing wrong until it was time for the warranty to take place. The warranty forever program is doesn't cover the powertrain. My experience with this dealership was terrible! the Finance Lady is a sweetheart and has great customer service and their General Manager did his best but their SERVICE DEPARTMENT SUCKS TERRIBLY! I have decided to cancel the Warranty and take my business to another dealership! read more

I bought a brand new Ram From this dealership about 2 months ago and saw thEy required you to bring your vehicles to them for service for the warranty to be honored, what they fail to tell you is that they DONT DO APPOINTMENTS FOR OIL CHANGES! I dOnt live around the corner and it is completely out of my way to go here, and of course you could be there for they day if there is a line. They won't even work with you. My gueSs is they lose a lot of customers because of this, ME BEING ONE OF THEM. Get your crap together guys read more

Rep: Dave Reaper. Manager: Rob. They have told me the out the door price is 43,700$ and i have text messages and communications back and forth and i have asked is it for everything and he said yes and now, after me going to vehicle registration office to DMV and they charges me close to 2900$ and am surprised and shocked. To my knowledge anytime you buy a vehicle anywhere in the US my friends or me purchased vehicles from out of state and never had to pay something to the DMV. It's really painful in this tough times to pay that much amount and after so much of hurdles and struggle where i have called many times and left voicemail and the mailbox says it's full and i can't even leave a message i have called at least 30 times and i tried many times talking to the boss or someone and they always says talk to rep and i couldn't find him either he is off on a vacation or blocked my phone or any other issues. And trust me until I signed my contract I was able to reach him everyday and once i got the vehicle i felt very tough in reaching him. I have waited literally outside the dmv for any hours and i called my bank because no one is picking my phone and they told me you loan amount is already higher and the market price for that car is at 41K am shocked by that and he didn't approve the loan and he asked me to get a personal loan for 5.5 % APR and am so much pissed. 2) Since it's out of state you have to send the car and i understand we'll have communication problems but, trust me i had told them 10 times or sent messages to Dave to have a strip in the front ( Glass Tint ) but that was missing. 3) How can someone send the car with all the mud all over the car and coke spills and stains on the panorama roof and dirty all over the car and please check the attached pictures how bad the car looks and you should understand how frustrated i would have been seeing this and i have waited almost 2 weeks and no response from any. I ping once in a day for dave to check on this but, he is either unavailable or something. They have never tried to address this issue and I really need you guys to understand how bad these people are never ever choose this dealership. And after talking to these guys nicely.. you know what manager told me.. can you please clean it with wipes.. really such a pain in the butt. How can people me so mean and unhuman. read more

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Bait and switch! Talked to a salesman, asked about a car, he said come see it. We arrived, no such car on the lot. No one even tried to talk to us, salesman was "missing", rude, insulting people. Called him, no answer, talked to another salesman and he claimed the car was out for a test drive, 20 minutes long? BS! We will NEVER return! read more

I responded to Rick the same day he reached out to me. I left him a voice mail and forwarded him the ongoing email chain regarding my title. He never responded. In fact, the last time I called to inquire the status I was dumped into a random voice mail (their system does not identify the person you are leaving a message for). After I called back and insisting on holding, I was sent to Dawn, who took down my information and then also never called me back. Again, I strongly suggest asking to see the title if you choose to buy a car from here. 7 weeks later, mine still has not been processed. I currently can't drive my car until this is straightened out. My temporary tag is expired. I can't register the car or get it inspected. There has been 0 follow up from this dealership after my repeated attempts to contact them. They have violated the Consumer's Sales Practices act and the Certificate of Motor Vehicle Title Law. Since they don't want to talk to me, now they can talk to my lawyer. read more

I took my car in for service. When I dropped off my car, no one listened to what the actual problem was for my car. They'd rather read error codes and ignore the customer. They replaced a 2000 dollar part, which I said was not the problem and it had to be something else the way the system works. They replaced the pump, and the very same day I picked it up, it was broken and still had the same problem. I returned it to the dealership, and after 5 days they had still not looked at it. I needed to talk to the service manager about part pricing. I was willing to pay cost for the part since it is a 7 year old part, but not the up charged rate since it did not fix the problem. I asked for my old pump back but they said they sent it away. When I finally got ahold of the service manager, he said "here we go" to everyone around him. He was ready to fight instead of help, and said he isn't there to haggle price. Reading other reviews on google, it sounds like the service department as a whole has an attitude. I definitely felt it when turning in my car, and not getting any updates for a week. read more

Purchased my 2018 Jeep Wrangler brand new shortly discovered a hide a suspension problem named the death wobble. To date still no repair to date has corrected the problem only Band-Aids. Unable to drive on the freeway as any road transition causes extreme shaking. Later discovered this is a known Jeep problem that was not disclosed at the time of purchase. read more

Liberty Chrysler Jeep Dodge RAM - Car Dealers Near Me - Pataskala, Ohio

I have purchased vehicles from Liberty for many years. My current vehicle had a "service the start/stop system" light on the dash and I made an appointment for service. They checked the van out and decided it was MY FAULT and charged me $89. Then 2 days later I got a "recall" letter from Chrysler for the SAME ISSUE!!! The vehicle is NOT fixed, they will NOT give me back my $89 even though they admitted that Chrysler paid them for fixing the start/stop recall!!!!!!! The car is STILL showing the "service" light on the dash. When I called again to make another appointment, the service person told me that I would now need to spend another $200-300 on "seatbelt parts" because my seatbelts are causing the problem with the electrical system. NO-there is another stupid recall on this car and I have an expensive 10 year warranty that i bought 3 years ago that should cover the recalls and other items!!! I will take this vehicle to another dealer and I will make sure to NEVER buy from Liberty again. They do NOT take care of longtime customers. Rude and condescending to women-my fault? Seatbelt issue? PS: While I was waiting for my "service call" I asked about new cars available and a salesman, Steve, pointed outside to lovely Wagoneer--I went outside alone and looked in the windows and he did not even come out, give me info on the car or unlock so I could actually look inside it. Too bad, Steve, might have been a sale for you down the line.....not now though. read more

You can tell alot by an owner when you arent there to by a car and see ho he treats you. I was parked by the side of the road WORKING across the street and this d bag wigged out on me saying i was blocking his entrance and I had to move. Hey buddy its a public street and im 40' from your entrance AND this is 'merica last i checked. This would be the last place I'd buy a vehicle. Im sure he'd have a big smile on his face and shake my hand if he thought he could get into my pocket but I've seen your true colors bro and now the public knows too. read more

This was worst car buying experience I've had. I had to return the Jeep due to the dealership telling me the Chrysler's buy back numbers were higher than mine on the lease trade in. No one I've talked to has ever heard of this including the Chrysler financial team that I called twice. That tthen sent an email congratulating my new car purchase. I had to return the Jeep cause they wanted to renegotiate the signed contract after I had the car for a week. Here's the kicker: They wanted my to pay$900 to take back original Jeep and they threw away my Jeep manual on the Jeep I brought in for the trade. You think I was ever contacted about the replacement book? DO not do business here OH mY GoD Don't read more

Leased a new Jeep and in the first 3 weeks have had nothing but problems. The GM doesn't even have the courtesy to return calls. Never coming back to this dealership. read more

Not a great experience, was there for a really long time because of their delays. The van I purchased had damage on the front bumper and they agreed to fix and I had to follow up multiple times to get it taken care of. I finally dropped it off last week when they told me to and said it would be taken to the body shop the next morning and it's a week later and still sitting on their lot. The salesman told me some morbid story about a kid dying in a Honda Odyssey to steer me away from those vans. He also said their was no financing fee and was charged $200 for the loan app. Overall I was not pleased and wouldn't buy another vehicle from them and hopefully they can fix mine in a timely manner so we have something to drive. read more

Getting through to anyone in the service department is next to impossible. Leaving a message only gets you a response about 50% of the time without having to make another call 24 hours later------and leaving yet another message! read more

Jeff Tybon (Director of Collision/Detail) has been phenomenal to work with. Great communication, fast repair, easy to work with. I would definitely recommend using their body shop and working with Jeff. read more

I always take my Jeep and my ram here to get serviced. Great staff and they get everything done quickly!

Purchased a new $54,000 Jeep from these folks, was great up until financing. I made it very clear I planned to refinance out of the loan very quickly. I've had numerous auto loans through the years and never had a prepayment penalty. The finance department put me into a loan that charges a hefty 1.75% or $955 to refinance before month 48. I tried working with the dealer and was told pound sand. Be careful with Mychelle in finance. Read everything twice! read more

What a horrendous service department! Truly terrible. They overcharge and they still can't fix the car! They NEVER communicate and NEVER CALL YOU BACK! Mark is the absolute worst service technician read more

Antonio Allie did a Great Job finding me the right Jeep he was helpful and very nice ! If you need. Jeep just ask for him!

We bought a Rubicon 4 door from them. They screwed us out of $1000 of a rebate. Then proceeded to let us know about the lifetime free car washes as long as we owned it. Not very good when absolutely every time we take up there the car wash is broke down. read more

Went to liberty to test drive a ram 3500. Salesman was a complete waste of space. He had no idea why I wanted an aisin instead of a 68. He then proceeded to price the truck $4,000 more than an identical truck at coughlin. After he scoffed at that price, I left & bought elsewhere. read more

Nothing but good things to say about the sales and service department at Liberty Chrysler Jeep Dodge Ram. From looking for a vehicle online, going to look at it in person, getting a fair price ( with the best warranty ever) and getting it serviced routinely has been a fantastic experience. I would definitely recommend read more

Went in to buy a new SUV with cash on hand and they talked me into financing the car with no interest charge if paid off in six months to help them (the dealer) out. Although I had the cash and I made it clear I had the money in hand I agreed to finance it and now I go to pay off the loan (within six months) and guess what, I got to pay a huge interest charge. I will never buy a vehicle from Liberty Chrysler Jeep again and highly recommend you don't either. Wish I could give them zero stars for their dishonesty. read more

Don C, Sales, is a tool. Do NOT go here. They rake you, manipulate numbers and use you to get a sale. I have followed up multiple times after driving off the lot. Crickets! No response, which is NOT RIGHT. read more

This place has to be the worst dodge dealer we have ever taken our vehicle to, and that's saying a lot considering we have lived in 8 different states in the last 12 years and had great and some not great experiences with dealers over the years. For one the customer service is greatly lacking at this particular location, as you can see that also shows when you come after hours and they think it's a joke to park your vehicle like this, I am by no means over weight, 140lbs and couldn't get into the driver door to pull the truck out for my husband we had to get in through the passenger side to move it. I'm sure this ignorance was because my husband was upset with the cost of the "check" on our radiator since it was leaking. We simply wanted to know if it was leaking hose or the radiator itself, their write up for the repairs was way over what have paid at other dodge dealers for like fixes I assume their labor cost per hour is where they get you at this location. We also had the oil changed. Our total bill was nearly 200 for an oil change and have them check a leak for us, unbelievable, we had the needed work done at the dealer in Malvern oh (Furey) which has an amazing service department that went above and beyond to take care of us and only charged a fraction of what they wanted for the labor and replaced the part for no cost to us since it had a 10 year warranty and had already been replaced 3 years ago through dodge. Long story short we would never purchase from this dealer or do business with them. They did not disclose costs for simple leak check upfront with us and how they parked our vehicle is unacceptable and handled unprofessionally. read more

Liberty Chrysler Jeep Dodge RAM - Car Dealers Near Me - Pataskala, Ohio

**UPDATE** I post my review on Friday 6/5. My sales man, Joe Fox calls my company emergency number on Sunday, 6/7 and tells my service manager that he demands to talk to me. He tries to bully her, telling her that "she needs to get me on the phone". Soon after the salesman creates a fake ID on yelp and publishes a very disparaging review about my company, who he has never done any business with. Like I stated in my previous review, who needs this drama. All i did was give them $125,000 a year ago for three new vans. I've begged them to take care of my warranty issues but they've done nothing. Then the salesman attacks my company and employees online. RUN FAR AND FAST FROM THESE PEOPLE!!!!!!!!!!!!!!! read more

I called Tuesday October 14th and scheduled an appointment for my 2006 Jeep Liberty to have an oil change with a 23 point inspection and tire rotation for Friday October 17th at 9:30am. I made a point to the service garage manager (the woman I made the appointment with) that I had been told that my rear, driver-side brake light was out or at least dying and that my brakes were making weird noises. I should mentioned I called 4 different times (about an hour apart each) and left a voicemail (that was not returned) before I finally got an appointment and the person on the phone made a point to tell me that I waited to the last minute to get an appointment for Friday morning, which was completely unprofessional. I arrived promptly at 9:30. They made it a point that if we decided to wait on the car, that my vehicle would be serviced quicker than those returning at a later date/time for their vehicles. I sat in the waiting area for nearly an hour, and hadn't been update on my vehicle. At 10:45am I got up to use the restroom and peeked into the service garage because the waiting area has a large viewing window. At this point they had just pulled my jeep into the garage. I physically watched them pull it into the garage and put it onto the lift an hour after my scheduled appointment time. Around 11am, the service manager told me I would need all new brakes and rotors on both the front and back tires. She quoted me 2 hours for this entire service (1pm). So I decided to leave and return later for my jeep. At 1:30, I still had not received news on my jeep, so I decided to call for an update. 3 attempts, 4 different transfers, and a voicemail later, I finally spoke to the right person. She told me another hour (2:30pm) and my jeep would be ready. At 3:15pm I still had not received a phone call, so I decided to return to the dealership. Arriving at 3:30pm, I peered into the garage yet again and my jeep was still on the lift. I was told by the service manager that it would be another 20 minutes (3:50pm). At 4:45pm, I was finally handed my keys and bill over nearly $900 for new brakes and rotors (plus labor). When I went to get my jeep in order to leave, I asked if the lightbulb in my read, driver-side brake had been changed. She had to pull the mechanic out of the garage in order to ask if he had done something that was clearly marked on my bill. He HAD NOT. I'm standing outside the service garage at 4:45pm and he's changing my bulb outside and tried to give me some BS that he was worried about my brakes so he forgot (but wasn't checking bulbs part of the 23 point inspection that you claimed to have performed?). Finally at 5pm, I left Jeep Liberty. On my way home, I noticed they didn't give me a new sticker for when my next oil change should be. I looked at my bill breakdown, and it wasn't listed. When I arrived home at 5:30pm, I checked my dipstick. THEY DIDN'T CHANGE MY OIL. I immediately called the garage, but yet again no one answered the pone in the service garage. I had to wait until the next morning to call and complain about how 2 of the 3 things I asked to be done had not been accomplished. It is completely unacceptable. With the amount of money that we spent that day, they had my jeep from 9:30am - 5pm (7.5 hours) and the whole reason the appointment was originally made was to have the oil changed and the inspection completed (because of the busted light bulb), and those things weren't taken care of. I was told I could return at my earliest convenience to have my oil changed free of charge. I wasn't offered a discount on any other services. I wasn't told what they were doing with my jeep for nearly 8 hours when they didn't accomplish 2 of the 3 things asked of them. I want to be refunded for AT LEAST the labor portion of my brakes and rotors because they obviously were not working on my brakes for 7.5 hours and they didn't do the other things asked of them! This is completely unacceptable work. read more

I brought my Jeep here to be worked on. They said it needed a new head and repairs would have been over 1000 dollars. I took it to a place in Pataskala for a second opinion they said it was the flywheel and crank sensor had it repaired. It's been fine for 2 years now. They also lost stuff that was in my car. I had the manager go dumpster dive for it but never found it. Then they kept emailing me to buy a new car there. Stay away from this place they don't know what they are doing. read more

Friendly staff and a no hassle experience! When shopping for a new Jeep, don't hesitate to come to Liberty! Thanks to everyone for always going above and beyond read more

This is the worst dealership I have ever had to deal with! I have a brand new Jeep, it is only 6 months old and the panel on the back is lifting. I took it to 3 different body shops, one of which I was referred to by Liberty as their body shop, to help me get it fixed and they all referred me back to Liberty telling me that this is a manufacturing issue and to have Liberty submit the claim to Jeep. I started this process 2 months ago and still have gotten nowhere with Liberty! They have the WORST customer service I have ever experienced in my life... they are unwilling to help with any of it, all they want to do is pass me off, and place blame on me! I have now gotten Jeep directly involved, and they have been wonderful! They have told me to take my business elsewhere because clearly this dealership doesn't want to help! Take your business somewhere else, these people are awful! read more