The negative reviews for here are honestly unbelievable. My wife and I just delivered our first…read morebaby here, and the care team is the best we've ever experienced in heathcare. Every nurse and provider we interacted with made us feel like we were the only patient in the building. They were considerate, kind, respectful, and put our wishes first. We would deliver here over and over again, and many of our friends who've had babies here say the same!

I am shocked at the negative reviews here because my experience was excellent. I brought my son in…read morefor a head injury late at night. We were taken to a room immediately after checking in, and the ER physician came in minutes after. Dr. Small was exceptional with both my little guy and helping me as an anxious mom! He gave me all the information I needed to feel empowered to make decisions. The radiology team was also amazing and so kind towards my son. This was the most ideal and positive ER experience I could have asked for. I truly am so thankful.

CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

. Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.

I went yo clinic not feeling great but symptoms were discounted snd pain level ignored. Told to…read moretake a Tylenol snd have a good day. I got poor level of service snd will not be using this facility in the future. I strongly do not recommend this as a medical facility.

i woke up sick...feeling pretty bad, tough to talk, had a little trouble breathing from a congested…read moretest...needed to see a doctor. most people need to see a doctor to get a diagnosis, to know what is wrong. this unique clinic demands you tell them what is wrong, ie diagnos it first, then they will see you. so, in order to get in here, you first have to go to a doctor, get a diagnosis so they can approve your reason for seeing them. it just kind of defeats the reason for going to a doctor. the person i talked to really lacked patience, and had exceptionally poor communication skills.

Good providers, which is the most important aspect of any medical practice. The one thing they…read moreneed to correct is their waiting room. The seating cushions are coming apart all over the waiting room and it looks miserable. The carpeting looks dated and there are marks on the walls. This facility needs a refresh. I had a procedure here and it was seamless. Everything was great and the people were efficient and super nice! They just really need to have a face lift and make this place look better. Image is important, Novant! Check out of my pics of the seating.

I am 100 % certain they overbook on their testing and make you wait an unreasonable time. Not cool,…read morebut same old method doctors get away with. You would never wait that long in line in any other business. Highly disrespectful for those of us who need to make a living and not take away away from work for a test. Very dissatisfied.

Best experience ever. I looked everywhere for reviews on the best possible care giving my condition…read moreand S.C had the worst reviews I've ever seen in my life! so i drove an hour and 40 minutes to this hospital and i would do it again in a heart beat! They were kind they were diligent and they were quick! These are good people and a great team of healthcare providers kudos to this hospital. I truly felt that i was in good hands. If your in need of medical care this is the hospital, they listen, they follow through, follow up, diligent in your treatment and are compassionate about it every step of the way!

I went to this waxhaw facility, walked in, checking in and was called back in 10 minutes. The nurse…read moreJulie was a super nice lady. She took my blood with a quick pinch and was kind the entire visit. The Dr. Came right in to introduce himself. Within 5 minutes the ultrasound tech came in to take me away, she was amazing as well. She helped me keep my mind at ease. I was promptly released after my results came in. The ER was clean, staff was all friendly. This was the best experience I've had at a ER that's for sure.

I had a 3 p.m. appointment and called repeatedly during my drive to let the office know I'd be a…read morefew minutes late due to an unexpected road closure. I could not reach anyone. I arrived about 13 minutes behind schedule. The ultrasound technologist who assisted me, "Eena," was noticeably unpleasant and unprofessional. She applied gel, glanced briefly at the screen, and immediately stopped, saying she could not finish because I was late and another patient who was "on-time" was waiting. While I understand that lateness can disrupt scheduling, I would have accepted waiting to be seen after those on-time patients. Instead, I was met with clear irritation rather than care. When I corrected an earlier mistake about my last cycle dates, she was dismissive and rude, as if there was no room for an honest mistake. I also overheard her greet the next patient warmly, quite a contrast to how I was treated. To add to the discomfort, she inaccurately stated I was there for bleeding or spotting, which was not the case. That miscommunication, combined with her demeanor, left me feeling uneasy and poorly cared for. If that's all she knew and still chose to be unkind I'm scared and thinking she might actually hurt me during my vaginal ultrasound that I'm currently waiting for or worse, misdiagnosis me intentionally. I have visited multiple Novant locations and on another occasion where I was late and given the opportunity to properly communicate, I was still treated respectfully. This experience fell far short of the standard I've come to expect and does not reflect the quality of care Novant usually provides.

Dr Mitch along with other OBs and Midwives there, are truly so kind, patient, and knowledgeable…read moreabout everything. My pregnancy has been so great because of them being a source of calm + being on top of it!

I'm giving this one star based on a really disappointing experience. Despite having an appointment,…read morethe wait was extremely long with almost no communication from the front desk. The staff felt rushed and not particularly welcoming, which set the tone from the start. The visit itself felt hurried, and my concerns weren't fully listened to. I was told my symptoms were likely sinus-related, even though I specifically asked about the flu and requested a flu test. That was brushed off. I left feeling unsure, unheard, and still very sick. The next day, I went to my primary care doctor, Sana Umair, MD, who immediately ordered a flu test and confirmed that I did, in fact, have the flu. That simple step could have saved me a lot of pain, time, and stress the day before. Between the long wait, rushed care, missed diagnosis, and overall lack of professionalism, this was not a good experience. I should have driven to the urgent care I've used in the past and know I can trust. Unfortunately, I wouldn't recommend this location based on my visit. Go to another urgent care or wait until the next day. Novant is just not capable of helping.

I would not recommend going here, ever. I had a sinus infection and was told I should wait another…read more5 days when felt horrible before they'd offer medication. Dylan, the PA, when I told him the z-pack is the only thing that helps said "I guess you didn't listen to anything I just said" in a condescending and rude way. He has no empathy and in my opinion should not be a practitioner of medicine.

Strangely I seem to be the only person here this morning, apart from the staff. Everyone behind the…read morecounter seems to be freezing as none of them have taken off their coats. The water cooler bottle needs to be changed as well. I sat in the waiting room for about 5 minutes before I was taken to an examination room. After my vitals were taken it was just a few minutes before I saw my doctor. I went and had lab work done and was out the door. Everything went extremely smoothly & all the nurses, support personnel & my doctor were upbeat and cheerful. It was a good visit.