No longer a best western. Now Collins inn and suites…read more Parking lot was full when we pulled in. Felt that was a good sign. Wrong. Parking lot was full because there's a water park behind and they use all the parking spaces. We were told after 8 parking would free up. Wrong it was nearly ten before parking was available. Found white stains on chair in corner of room. Grease stains on wall by head board. Missing artwork on wall. Touch up paint on all the walls. Pillows were awful. It's a non smoking room yet there's burn marks in the comforter. Room felt clean but dirty at same time. Was told there would be continental breakfast this morning until nine. Walked down at 8 and there was so food. Paid over $120 for room because July 4th weekend. No park of this building was worth $120. This is a 40 dollar experience if you're being generous. Gentleman working front desk at check in spoke poor English which made communication a problem. When leaving this morning there were maybe 8 cars in parking lot. For $120 we shouldn't have had to wait for a parking spot last night.

This place is filthy. Apparently it's no longer a Best Western. Had to stay there one night. My mom…read moresaid the carpet was so dirty till it looked like someone killed a hog and dragged it down the hall. The room was dark with dirty-looking maroon bedspreads. All of the lampshades were tattered and dingy. But we didn't see any other choice, so we settled for it and put our stuff down. Had to go to church that night. When we got back to the hotel after church, the lady from registration was was lounging in a chair in the lobby and some man who appeared to know her was slumped across the sofa with his shoes off and a vape pen on the table. It was the most unprofessional behavior I've ever seen by hotel staff. But wait. There's more. The pillows were like someone stuffed a bunch of rags stuffed into a sack. The bed creaked with every movement. You're thinking lots of beds creak; no big deal. No! This thing was loud and I couldn't turn over without making a bunch of noise. We didn't see anyone else staying there. That should have been a warning. The next day, we checked out and canceled the other days we'd planned to stay there. I told the reception manager I would be giving them a bad review because the place is so dirty. She just looked at me, expressionless, and said, "OK." Guess she's used to it. I'm just glad we didn't get bedbugs. That's a low standard.

Military & Government Travelers avoid this property!…read more I stayed at this hotel while traveling on official government assignment. My assignment was unexpectedly canceled on the final day, forcing a change in departure timing. I checked out approximately 30 minutes past the posted checkout time. All of my luggage had already been removed from the room and I was in the process of leaving the property. Despite this, the manager refused any flexibility and charged me for an additional full night. I contacted Hilton corporate customer service and was advised that the decision was entirely at the discretion of the individual property's management and ownership. I fully understand hotels have policies. However, anyone familiar with military or government travel knows schedules and orders can change without warning and are not within the traveler's control. A 30-minute overage, with a vacant room, resulting in a full additional night's charge shows a lack of reasonable accommodation and customer consideration. If you are military or a government contractor traveling on orders, I strongly recommend avoiding this property.

My stay at this Hampton Inn was a positive experience. The staff were helpful/friendly, and I…read morereally appreciated the amentities The hotel and rooms were very clean. The gym had so many options to choose from. The complimentary breakfast had a lot of variety, and the hot dishes changed each day I am a Hilton Honors member, and I always appreciate it when they acknowledge that. In my room they had the TV turned on, and it had a neat message welcoming my by name to their hotel Some tips: Definitely take advantage of the complementary breakfast. I was thoroughly impressed by the options. The gym is a nice place to unwind, and there are weights, machines, yoga gear, and even towels in a refrigerated area. Although I didn't try it, the outdoor pool looked inviting. And there is also an area to play pool and other games. When you arrive or depart the hotel grab some complimentary popcorn, warm cookies, or bottled water. The staff is more than happy to oblige Cheers!!

Closed and took bad, this place was amazing. Nothing like waking up in one of their rooms and…read moresmelling a bakery!!

My husband and I stayed here Feb 1-2 and it was amazing. Located right in the heart of historical…read moreDowntown Laurel and minutes from HGTV's Ben and Erin's Mercantile. The decor is simply elegant and beautiful. We were in room 4, with a view of the downtown. We had a glass of wine and just took in the scenery. SSBB is located next door to the wonderful restaurant "The Loft", so it's very convenient to walk downstairs, have a great dinner and enjoy the downtown scene. Breakfast from SSBB Bakery is complimentary with your stay. The bakery is closed on Sunday mornings, but hubby and I were left some wonderful pastries the night of our arrival. From the high ceilings to the immaculate hardwood floors, you have to ask.... why even bother to stay in a hotel when you can stay in a beautiful condo for the same price. Whenever I'm in Laurel, this will be the only place that I stay. Oh forgot to mention, it was extremely cleaned and well stocked with all the kitchen supplies you need including coffee!!!!

Nice hotel overall. We arrived on a Friday night & Shannon checked us in. We had the last room…read morereserved & it was a mobility & hearing impaired ste. We didn't need it for the accommodations but the room was spacious. Great to spread out. It had a refrigerator too. The bathroom was great & I liked the shower overall. The bed was a bit soft for me. Everything was clean! Easy check out on Saturday& we had a nice chat after our dinner with Shannon. On Friday . She is very kind. Close to the highway & anywhere in Laurel! Highly recommend!

I'm not sure why this place has such low ratings on Yelp. Our experience here was awesome,…read moreconsidering the last Hampton Inn we stayed at was so bad. This place is much newer and therefore much cleaner. Also, I would guess being that it is in the charming town of Laurel does help. Location, comfort, front desk check in, etc, were all great! The only drawback for me is that they don't provide K-cup coffee makers and use the cheap pillow-pod makers which I'm not a fan of.

Absolutely beautiful. Tamara was incredible, she went above and beyond with service. This was my…read morefirst time at Mississippi and I will definitely be staying here again and requesting Tamara to help us.

Lost its gracious hospitality over the years. Not one single room available for early check-in at…read more2pm. Clerk didn't ask if we were returning Diamond members, didn't check anything, just said they were busy. These beds certainly seem to have been made by someone hustling to clean an entire hotel in one hour. No room service. No bar or restaurant until 5pm. Otherwise, it's an adequate hotel.

We just spent 2 nights here and it was wonderful. The house…read morehas just been completely renovated. It is right out of a magazine. From the comfortable beds to very nice bathrooms, it was lovely. The towels were heavenly. The breakfasts were delicious with french toast casserole one morning and homemade biscuits and tomato gravy the next. The hosts, Jenny & John, were so friendly and catered to our every desire. Even homemade pound cake. This place is fabulous. Laura Landry Flower Mound, TX

From the owner: We are nestled in the Historical distance just three blocks from downtown. We want all of our…read moreguests to be treated like VIP's. Breakfast is served on crystal and china each morning and we also have a pool for you to enjoy!

Great hotel! Quite clean and well-maintained. Rooms are nice with everything a guest needs. Front…read moredesk staff friendly and welcoming. We have stayed here before - excellent, convenient place to overnight on trips to the beach. Yes it is right off the highway, some road noise but wasn't bad at all. Highly recommend.

The good: Nice hotel in a decent location. Rooms are clean,…read morestaff are mostly friendly. The bad: They have a big sign on the door saying no trailers or Uhauls which is stupid. You have to beg them to let you park in the very far back of the parking lot which is huge and empty. If you need a place to stop for the night and you are coming through Magee, it's probably the best option. However, don't bother if you are pulling something or moving. They don't want your money because you are one of "those" people. I guess they see it as since Magee, MS has such a huge tourist draw that they don't need to cater to travelers passing through.

Room was outdated curtains were stained and nasty, shower wall had sticky stuff on it wall in…read morebathroom was filthy. See photos. However employees were great and breakfast was good.

Would give 5 stars for Ms. Erika Jordan our beautiful smiling front desk manager. She greeted us so…read morekindly and we were a pair of very weary road travelers. She really made the stay pleasant. The only reason for the 4 stars is that the hotel is aging and needs some repairs, but it was clean. The shipping containers in the parking lot are already staged for a massive renovation she told us. So that will be a shiny new place by next year and we look forward to passing through again to say Hi to Ms. Jordan, she really helped lift our spirits!

The night that I got to the room, I turned the AC on to 65. Brought my stuff in and figured all…read moreright. I'm hungry when I come back it'll be cooler like I like it. An hour and a half later it was still 75° in the room even though I said it to 65°. I called downstairs and they gave me some points back for that. The very next day they changed out the AC unit in the room and it works just fine now. The next issue is my TV was not working. I could not turn it off or on or change channels with the remote. I could not do the same thing with the actual TV buttons as well. So they fix that too. So since they were prompt and fixing things, the hotel is not too bad. The hotel is not too bad. Once I got here parking was pretty much taken up since some workers are parking their vehicles diagonally instead of straight in since they have trailers so parking was hard to find. Other than that, the room is nice. The bed is nice and comfortable as well. I do not like that. My King bedroom doesn't have the little freezer part since I stayed here a few days and wanted colder items. You have to request our own service or service towels because they don't do it every day. I would stay away from the bar and getting specialty type drinks. I ordered an old-fashioned and it was more like a no fashion. He simply put the whiskey in with a maraschino cherry and poured maraschino cherry juice in there and served it to me. I have been drinking these for decades now it's been the worst. Never again.

Our room was clean, parking close to front door, friendly night and evening staff. Water available…read morein fitness room and front lobby. Cart to carry luggage worked great. Comfortable beds. Rooms a little dated. We arrived late and left early. Solid stay on the way to TN. The next morning we realized the area around was a little rough with a broken out windshield but we had a good experience at this hotel.

UNPROFESSIONAL is the word of the day. To start off I stay at Holiday Inn Express locations all…read moreover the South, due to traveling for work. I am a loyal IHG member and have been for quite some time. Yesterday evening I arrived at the location in Magee, MS at approximately 21:30. I was absolutely exhausted from a long day of work only to greeted at the front desk by "Mary". I stated to Mary that I had a small trailer and there were no available spots in the parking lot, so I parked along the curb, and that I was well out of the way for other patrons. She immediately rushed around the counter and stated, "I will show you where to park!". After walking outside, she made several comments about my choice of a parking spot then asked if I had a reservation and if not, I should go to the Best Western across the street. Mind you I drive a pick-up truck and was pulling a ten-foot trailer, not an 18-wheeler!!!! I told Mary I would like to stay at this location due to have making a reservation the day prior, she stated "well you are going to have to park elsewhere". I then loaded my luggage back into my truck parked across the street at Bojangles. After returning to the front desk, I asked Mary if I could please check in. She was still not having it; she began to get very verbally upset and told me I was going to be arrested for parking next to the curb. Just to be noted that it was not posted by any signage nor, was it marked as a fire lane. After listening to her rant and rave I became very confused about the situation, I mentioned to Mary that I was a police officer for eleven years (truthful statement) and suggested that she became more familiar with the legal statutes and codes in her area before she threatens to have her customers arrested for parking in an unrestricted area. Mary did not like this and raised her voice and stated "Then you try it!!!! Try it!!!!" She then handed me my room key and told me to have a good night in a very sarcastic manner. Not once was I ever agitated nor argumentative and stated to her multiple time that I did not want to argue with her. Fast forward to breakfast this morning, I was greeted by a couple who witnessed the incident, and they expressed how insane and uncalled for it was. I was so thankful I was not the only one who witnessed the outrageous and unprofessional actions of Mary. I never write reviews and understand this is quite wordy but pay attention to who is behind the desk when you check in and if it is Mary, you are better off sleeping in your car at a gas station then dealing with her. Hotel 4 Stars Mary 0 Stars

I got to the hotel and everything appeared fine, there's no place on the property to park a moving…read moretruck or anything overside but i lucked out and found a spot out on the road in front. The deal breaker for me was the prehistoric sized water bugs found in my room. We are talking 4 stomps and it's still moving sized bugs.... bugs that would survive a nuclear blast?! Check my photos you can see for yourself lol! I trapped one in a glass and showed the front desk, they said other than changing rooms there's really nothing they can do. Just search your room, those things might just decide to keep you company in the middle of the night!