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    Services - Liberty Mutual Group

    Car and truck insurance

    Life insurance

    Homeowner or property

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    Vehicle

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    Blue Cross and Blue Shield of Michigan

    Blue Cross and Blue Shield of Michigan

    (127 reviews)

    Bricktown, Downtown Detroit

    Deny claims regularly, anything to avoid paying for good, preventative test. Used to be better,…read moreseems now its deny, deny, deny....

    Had them for medicare. Got kicked off for "non payment" even though I DID pay the premium and also…read morespoke with a customer svc rep about not only being late but due to find out why my dental service was so high. Was told all was good just to pay each month due within the 90 day grace period. Perhaps if my inhaler copay hadn't MORE THAN DOUBLED what the cost was last year ($37 to $85) I would have been more up to date on the premium costs. Also as someone who has high medical needs I had a plan that helped reduce copays for visits however it's $99 more than it is in other parts of the state. When I asked why I was told this was due to the number of claims in Wayne County, OF COURSE there are more claims! There's nearly 2 million people here vs the other parts of the state that may have under 400 thousand people living there. I say this is complete B.S. considering other MA plans do NOT have such a massive price rate difference between plans. Would have to call regularly about different issues and be told something different from each employee I would speak to when having to follow up about a same problem. One employee even tried to blame the 3rd party approval company for giving me the wrong info when trying to find out if a service was covered saying "they have no idea what they are doing" yet one of her coworkers gave me the same exact information stating I was covered- as per the handbook stating the service I requested was covered. Was recently told by an employee of yours you keep moving everyone to different departments constantly and NO ONE knows what they are doing as a result and it's quite chaotic. As much of a ridiculously high premium your customers pay to actually get "decent" coverage- we DESERVE better and so do our providers. They should NOT have to be getting dragged through the mud to get reimbursed. It states this is listed as a non profit insurance organization yet even with a "paycut" your CEO is still making over $4 mil and you shelled out more than $20 mil for political lobbying in the last election- yet want to cut services for your customers. You also lobbied more for the party who has created the higher costs and problems we are dealing with now, so thanks a lot No different than any other companies- Pure GREED.

    Liberty Mutual Group - homeinsurance - Updated June 2026

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