Omg. Horrible. So incredibly patronizing. From literal insurance salespeople (woman in front area…read moresitting at desk). They need an attitude adjustment, stat. Take your business elsewhere. Can't stress this enough.

It's been my car insurance agency for 10 years, and they are always really helpful, and let me know…read morewhen I am eligible for discounts, and what's the best value (and/or cheapest overall) policy. That said, I always ask for Luz because she is the most knowledgable and friendly. Mike, the owner, is also great if you ever need him for anything. I don't generally need a lot from them, but last fall I did have to transport my sister-in-law's car to LA after her insurance lapsed and she moved out of the country, and it was registered in another state, but that lapsed too, and I needed it covered by insurance for the 2 days I'd be there.... and without making be feel completely sketchy, Mike helped me navigate the situation. I guess I'm just trying to say that I get myself into odd-ball situations and they are always there to help. And they're cheap.

This review is for the exceptional service I received through customer service. In the several…read moreyears I have had Trevor Fong as an agent, I've never spoken to him. Thus, this rating is not for Mr. Fong; yet for Elecia in customer service. She was helpful in providing useful information regarding my 10-year-old vehicle and reducing the parameters of my policy from full coverage to what was economically appropriate for the age of my vehicle. No around the way talk in hopes of convincing me of anything other than what was realistically feasible and the expectations surrounding coverage for a 10-year-old vehicle. Thank you, Elecia, for your excellent customer services as it related to my specific circumstances.

I was shopping around for life insurance and decided to go with State Farm. I had a ton of…read morequestions and Trevor Fong was very helpful and patient (THANK YOU!!). I was very satisfied with my experience!

Outstanding team service, Josh helped me protect my family. Excellent communication throughout and…read morevery trustworthy.

Update to my review from a year ago, Josh and his whole team are so wonderful to work with! They…read morecontinue to surprise me with their level of detail and care for my financial goals and needs. Super patient with me as I make decisions as well. Thanks team!

After my first accident and being a loyal customer for 13+ years, I got dropped from their coverage…read moreand left to scramble for new insurance at double to triple the monthly premium price. Nothing other than "there's nothing we can do" and move on to the next person. I'm being forced to give one star or else I wouldn't.

John Sheridan at Liberty Mutual in Chico CA on Mangrove is wonderful. He's very kind and…read morethoughtful, meticulous, honest, and reliable. My boyfriend and I are happy to use his services year after year.,

I was using State Farm for all my insurance needs and was unhappy with the quality of service I was…read morereceiving - after moving across the state, I decided it was time to find a new agent. A business friend strongly recommended I reach out to Johnny, stating she was impressed with his professionalism and attention to details. After hearing how much he saved her, I decided to send an inquiry for a quote! Since then, I've been happily insured by Liberty Mutual for several years. I even had a lapse in payment which resulted in a suspended policy. I reached out to Johnny and he was quickly able to get me back on track with even more savings then before! I am incredibly impressed with his services and am happy to refer this agent to anyone.

They took the time to understand our business and made sure we had the right coverage without…read moretrying to upswell us on stuff we didn't need. Super knowledgeable, easy to work with, and always quick to respond! it's clear they genuinely care about their clients. Highly recommend!

From the owner: Fidelis Western Insurance Agency LLC is built on a foundation of expertise, innovation, and a…read moreclient-first approach. We understand that businesses today need more than just a policy; they need a strategic partner who helps them manage risks and control costs effectively. Call or email us today for your commercial insurance needs. Info@fideliswestern.com 916-799-2518

I switched back to Liberty Mutual for my auto insurance a couple of years ago and landed upon Colby…read moreBell as my agent. I was so pleased to find a really great agent in Sacramento because before I would just call the company's 800 number and deal with whomever I got. I really lucked out with Colby and couldn't be more pleased. He not only provides outstanding service, but is also just a really great guy to deal with. He answers my calls by saying, Hi. Stephanie! (love that I'm in his phone), returns my calls/texts right away and looks for the best deals for me. Couldn't ask for a better insurance professional to work with. He's one of the best and I highly recommend him.

From the owner: CA Lic. #0L66304 I'm your go to guy for all insurance needs. I specialize in auto, home and life…read moreinsurance. One of the main things that my customer's point out is the service and speed that I can help them with their insurance needs. My main goal for my clients is to educate, and walk them through their insurance and its coverage's. He specializes in: Auto Insurance Teen Drivers Homeowners Insurance Life Insurance Annuities Umbrella Policies

FIVE STARS TO IVAN!!!…read more I needed help with a policy and had been dealing with Nationwide's customer service center for NINE days. Finally I googled Nationwide and saw Victor Ham's office and gave them a call. Ivan cleared up our issue within a matter of minutes, literally! Thank you for making that so easy!

I've been with Ham insurance for over 8 years and all I can say is that Ivan goes above and beyond…read more Thank you for all you do

I finally was able to make my way into their new office this past Friday, September 12, 2025. First…read moreoff let me say I have been a part of this insurance group for many years. I have had a great customer service with all of the agents that I had to do business with previously. So this visit, was no different. It actually was more so relieving since I was so stressed out about my policy. I recently had some fraudulent activity occur with another merchant, which was affecting my payment due for my auto/renters policy payment. Sarah, who is my Angel on earth calmed me down was super thorough, answered all my questions and provided detailed information for me regarding my policy. There was a gentleman there. I forgot his name, but he was just as helpful as well! This was my first time having an interaction with both of them, but once again, like I said the customer service in this officeover the years has been impeccable. If I could give that office more than five stars I would.

Horrible office. Had SF for 30+yrs. Moved to Natomas and switched agent to have one close. Problems…read morefrom day 1. This office couldn't get anything right, constant headache to call and fix their mistakes. Had to go in a couple times because they wouldn't fix over phone. Reception staff were horrible, absolutely ignorant to all things insurance. Rates would increase every other month and I wouldn't be advised, kept telling me that's normal. Lies. To be fair, Max is pleasant to speak with but always defers you to his staff who are fairly incompetent. I switched to another agent 8yrs ago and haven't had a problem since. I receive all notifications, responses to all inquiries. And every single change is communicated. Example, insurance increased less than $2/per month recently and I got a call to advise me. Claims are paid fast as normal, within days via direct deposit, etc. I love SF. Avoid this agent!

Wayne Wong Agency is the best of the best. The products he offers are user friendly and the…read moreassociates he refers are personable and skillful. As a bundler of the services he offers, highly recommend seeking more than one policy, or several if you can manage it, as he will always be there for you. His office is easily reached for an in person visit, if you so wish, as well, his online tools are excellent and have been an invaluable service all the time, every time, for years now! Highly recommend Wayne Wong and his team!

Wayne Wong is my Farmers agent and has been for eight years. If you are looking for an agent that…read morereally cares about his clients, is always available for a phone call, and is just generally a pleasure to work with, you have found your agent! He gets 5 stars!