I was sold a life insurance policy years ago. Now that I'm getting older, Liberty sold my policy to Lincoln Life Insurance, which has terrible reviews. So the peace of mind I thought I was buying was just an illusion. Now I have to choose between canceling the policy early and losing the payout at the end, or continuing to pay $100 a month for another 10 years. This company made a fool of me. read more

Liberty mutual is a disgusting company that will give you a very low quote and then add over $100 to the price once you call in and spend over an hour on the phone They are a disgusting company with no integrity and any person who works for them should be ashamed read more

Involved in an accident filed a claim. The initial inspection was completed. The body shop called on 7/13/21 asking for a Supplemental Inspection because the estimate from the initial inspection would not cover the damages to my car. The Bodyshop sent an email to the adjuster and the inspector on 6/14/21 with pictures asking for a supplemental inspection. We received no response so we sent another email and called on 6/16/21. We were told over the phone that they need an inspector to come out and photos would not suffice due to the extent of damage. They would let us know when the adjuster would come out. We didn't hear from them so on 6/19/21 we sent another email and called. Every few days we'd call/email. Yesterday I spoke to the adjuster handling my claim and he said they had no inspectors available. According to him, He had put in the request but he's "not sure what happened with the request." My we put in the request for a supplemental inspection 4-5 days after I got a rental vehicle. For 25 days we've been calling the adjuster and general customer service because we kept getting the run around. 30 days had elapsed on my rental and I was told they would not cover the rental because the contract states that they would only cover a rental for 30 days, and as "an atty. I should know that." I replied yes, but a contract requires you to uphold your end of the duties and responsibilities-part of which is to inspect the car so parts and labor can be approved in order to repair my car. Also, the purpose of the rental is to allow me to have a car while my car is being repaired. We gave liberty mutual more than a reasonable amount of time to come and inspect the car and should the repairs have taken longer due to factors outside of their control I would understand that I would be on the hook for the rental. The fact it has been 25 days we've been calling and emailing while my car sits at the lot is extremely frustrating and improper. We still cannot get anyone to tell us that an inspector has been scheduled and the rental is being charged to me as of now. Btw there is no dispute as to liability or coverage. They just aren't responsive! My Safeco/Liberty Mutual claim number is 045764191. read more

So I bought my Liberty Mutual Insurance online. Two cars insurance and a Homeowner Insurance. After one year the insurance went up. one day a lady hit my wife's car, it was a fender bender, we gave the driver license and phone number of the other party to the insurance. The claim adjuster said if we like, we pay first to repair it and they will try to go after the other party. I asked what if they can't collect the money from the other party, what happens then. She said we paid for the repair then. Six months later, a Mercedes SUV decided to make a lane change without looking and hit my wife's car on the side. My wife took the pictures, her car was in the lane and the other car was in an angle and the lady apologized that she wasn't paying attention and hit my wife's car. We sent all the pictures, the info to Liberty Insurance. We waited, two months later we called, the adjuster said the lady said it was not her fault, it was my wife's fault and their insurance refuse to pay. I told the adjuster to look at the pictures, she said it was not my wife's fault and she agreed with us. She said we can pay for the repair which was about $2000, but the other insurance won't pay for it. So what kind of Fucking Insurance is this even though they agree with us and we have to pay for repairs both time. We cancelled our insurance with them. Don't believe these insurance commercials on TV from this company. They don't do shit even it was not our fault, they just collect money from all of us. STAY AWAY FROM LIBERTY MUTUAL INSURANCE, all they care is collect our insurance money and don't do jack. read more

They started off good with a low monthly premium. I have 2 cars with them and my home is also insured with them. After one year of accident free driving and no tickets, my premium goes up $12. Every other insurance company I dealt with in the past lowers ur premium for being such a good driver. I guess Liberty likes to punish you for that. Very disappointed, because they have such good benefits read more

I got an exclusive offer through my email for a free consultation, and so I went and they notified me beforehand they were gonna charge me for the meeting anyways. I showed them the email with my information and submitted but they wouldn't let up. I left with a disappointment as to why they won't honor their own advertising read more

I have been going round and round trying to get them to pay the balance of a claim for which I was not at fault. Liberty Mutual is the at fault party's company, not mine. They do not have any concept of customer service and total lack of communication. I am questioning whether or not they actually know how to read plain simple English! Totally frustrating!!!! read more

I switched to a different, cheaper policy after a year, all I wanted from them was the new car replacement that ends after a year. Well, the new insurance started on the wrong date so I needed a refund of several days. I told them to mail me a check, DO NOT credit it back because that account was closed. Well, they didn't listen. After never receiving my check I called them and they said they credited it back. I asked how that was possible if the account was closed, it wouldn't go through. They're trying to tell me it did. So I went to the bank and they checked, said the account was closed and the money did not go through and would have bounced back immediately. So now I'm beginning to think the whole thing was a lie and they never did anything to get me money back. We're now at a standoff because even with proof of a closed account, they refuse to mail me a check. I think they're trying to wear me out so I'll give up and they can steal my money. They're lying thieves, do not give them your business. read more