The worst insurance system ever. the staff are so rude. lying all the time. I had accident and someone hit me from the back. my car was almost new. I just bought it. the accident wasn't my fault. someone hit me from the back and my car got totaled. I had such hard time understanding where my car is located after the claim representative told me that the car is in the shop waiting for damage review, I called the shop and found out it is not even in the shop, after the damage review they told me they don't fix it and I was ok with it. but they lady told me I have to be responsible for paying the garage parking cost. which again the accident in not my fault. they didn't send the car. the staff are so rude.
again about cost of the car, they have funny expression. cost value of the car. for BMW 528i they willing to pay almost as much as Toyota 2000. I couldn't be more angry. now losing all the stuff that was in the car. and again the insurance told me they were sent to me two weeks ago. called the shop and they tell me they can't get access to the car. :))) I just don't know how to deal with them anymore. read more