this facility has come a long way. staff are excellent and management take their job very seriously. the main goal for everyone is patient care and it shows in the way that they all work together. clean facility as well. I love how the staff go above and beyond! read more

This facility should be rated at zero stars. I previously worked here and the only positive at this facility was 1 person in the corporate office who took care of AR and the most recent previous facility. This facility just hires anybody and these individuals do not wear proper PPE unless they are notified that State is in the building, residents are yelled at and call lights ignored and the only activities are bingo and tv/movies. The only good thing about this building is that it is a newer building. There are no real processes in the business office, the report for the business office has never worked in a facility and has NO CLUE. I've emailed the owner a few times with changes that could make reporting, account reconciliation and census better to be turned downed with a "DO WHAT I ASK!" Okay....it was done how you asked. When questions are asked about resident trust funds not reconciling and this was an issue brought forward my 1st week was ignored, residents having over $10,000 credits that the facility WILL NOT PAY back to the resident, you have a Human Resource director that has made racist comments to me regarding my race and professional demeanor & single mothers and managers who have respector of person and care more about not working or gossiping about other employees and residents and their families or a new administrator who was said to have stolen a large amount of cash from her last employer in Cincinnati, OH instead of making sure that every voice is heard and you have proper details of who is managing each department & issues had is problem. The best thing that you can do is remove your loved one from this facility. Many of the nursing facilities since COVID could care less about your loved one- they care about the profit. This owner does not even care for her employees to provide affrodable health coverage, 401k nor LT or ST disability. What a shame. The owner needs to retire. I left this employer due to horrible care/abuse to residents, horrible/expensive benefits, people being shown favoritism, new administrator and her past, the facility having no real policies and procedures and no concern for issues brought to them regarding business office issues/concerns. Due to this experience, I will NEVER work for another facility again. This building needs to be shut down as the previous. I have brought my degrees, honesty, accountability and experience to this facility and what do I get...a call after I quit about money and the new administrator trying to assume that I took money from them. Better yet, she had someone else call me. So much professionalism I could continue to rave about it. In this company and facility, they are always looking for someone to blame. I am not to blame for any of your facilities issues and inconsistencies. read more

This is the worst of the worst. DO NOT put your loved one in this place. We kept waiting for it to get better, as promised. The staff is lazy and uncaring. When you need an aide you can for sure find one sitting at the nurse station playing on their cell phone. This place has had at least 6 administrators in 6 years. Only one got anything accomplished, then she left. Most of the help are agency nurses who do not know the patients history at all. Therefore, our family member was being "taken care" of by total strangers. Seldom a familiar face. If you ask for assistance the answer is always, "She ain't mine today!" They just DON'T care. Super lazy. Even the front desk person lacks professionalism. She too is on her cell phone trolling Facebook. The current administrator doesn't have an ounce of empathy in his short soul. We had a very concerning issue and he just said, "We'll get it fixed." Not, "I'm terribly sorry, this shouldn't have happened." He's just a short, ignorant man. Our family member fell 7 times in 5 weeks after they moved her to a room where she would be watched closer. One fall took her to the Emergency room with abrasions and a brain bleed. This place should be shut down. Our government is failing our older generation by allowing these places to collect money they DO NOT deserve or earn. STAY AWAY!!! read more

My mom was there for 2 weeks and got a urinary tract infection, bed sores and diaper rash due to not being changed. I would not recommend this place. Staff is not friendly and any time you ask for care they make you feel as if you are inconveniencing them read more

Liberty/Colerain....Terrible! I have to be there 2xs a day. Her undergarment was only changed twice today, actually, that is everyday. Keeps cost down. They refuse to soak her teeth. I have to demand it!! Today, I left there at 3:30pm (Sept 14,2018) I returned at 9:00pm. Undergarment was never changed. ALSO, at 9:00pm I again had to leave and get her some supper because they wouldnt wake her up ar dinner time. she needs to be tested for a UTI I asked them to put her on the toilet in 1 hour (4:30) NEVER HAPPENED. Tonight was it! Two ladies were crying for help - 1 lady they shut her door so no one could hear her. I opened it! it was horrible in her room. She was apologizing and apologizing. It was obvious she was very sick in that room! I will be there tomorrow and I will ask her about how i can get in touch with her family. Rhonda Stein 1 star or it wont be sent read more

This place is absolutely disgusting. They neglect their patients, its only a matter of time before they are sued. Lawsuit in the works now. have tried talking to the owner, and they wont call back. Ashamed of the care. DO NOT TAKE FAMILY HERE. read more

This place has come such a long way. As for many nursing homes there are things to be critical about but this place has really made some great progress as it relates to care. I can say now say that I would recommend this place. The leadership team has really invested some time into making the necessary changes to ensure quality care is rendered. read more

I totally agree with all the current reviews. This place is horrible. Your pet would receive better care by a vet. Management constantly lies to you, The turn over of employees is constant. I don't know how they stay licensed by the state, considering the level of care they provide, or fail to provide. When you meet with management , they agree with you on the issues of little or no care and say they are aware of it and are making changes. The only changes they make are firing employees and bringing in new incompetent ones, including management. I tried to get my mother moved to a different facility and was told that it had to be facilitated by their social worker. She had already been excepted into the new nursing home, but the transfer had to be completed by Liberty Then I was told that their social worker was only part time and wasn't available for days. If you have any feelings for someone please don't put them in this hell hole. The lack of care is just unbelievable. read more

If I should need the services, personally, and/or the care for a family member who can no longer care for themselves, Liberty Nursing Center of Colerain would be my choice. read more

My 90 year old father has been a resident at Liberty Nursing Center of Colerain since September of 2019 during his stay at Liberty, he has been given quality care by the staff members, he is well cared for, his room is spotless, special care instructions are posted in my fathers room for visitors that might want to bring him outside food he does not have any teeth so all of his meals have to be pureed. The staff at Liberty are very professional Ms. Brenda White the Administrator has a open door policy and will help you if you have concerns about your loved one. In fact all of the staff members from Ms. Hart in Admissions to Ms. Russell in Social Services to Ms. Coats, Activity Director, to Ms. Beth Parker are there to assist you and greet you with a smile. My father is healthy, happy in a safe clean environment. I can only speak for my family no one else and the treatment given to my father, and yes I have recommended Liberty to others. J. Slauter read more

Please Read !!! Awful facility... inexperienced aids, nurses and office staff - heavy turnover - terrible care for your love ones .. hard to watch the neglect that goes on with your family member and other family members also. Food is awful .. staff lazy and don't make eye contact when speaking to them. DO NOT put your love ones here or your animal for that matter. Update on this place ... my father just died at this facility due to lack of care, there's only a few aids and nurses who truly cared for him and loved him like one of there own family members the rest are uncaring, lazy and only there for a paycheck. The main problem at this facility is the administration. They make excuses why the care is terrible, there is never any accountability for the neglect and care that is given to the residents there. DO NOT take your love one here unless you want to see them neglected. If that's the case this is your place. I will do every thing in my power to shut this place down. They killed my dad slowly with lack of care from his open wounds (which they caused) and made every excuse they could think of why is care was so terrible. Food is lousy - my dog wouldn't eat it and a lot of times the food supply is low on top of not having any kitchen staff to serve this slop. The staff is inexperienced, untrained, and most the time not enough due to call-offs. Even the staff doesn't want to work there. As I walked out of this hell home saying goodbye to the residents there that I visited with and even helped when there was no one around for them, they cried, one resident said she is scared to be there and one said he wish he could join my dad ... my heart was broken. These are helpless individuals that are afraid for what little life they have left and they want out ... and are willing to die for that to happen. Let's close this place down! read more