I can't recommend this business enough, they are always really kind and professional! Definitely a…read morenice lowkey vibe! They are always patient, honest and informative! Definitely the warmest and best customer service when selling golds/precious metals!

Fast. Easy. Fair. I had a bunch of pieces that my grandmother left behind, and I wasn't sure if any…read moreof them had any kind of value. They were so kind and understanding and patient and went through all of the pieces with me. They were really informative and guided me on what different options were for different pieces. Will definitely make this my go to spot for any future items!

I've come here several times & I have had positive experiences, & I've had negative experiences…read more Just like with any business, I think that you can come 1 day and it be great and come another and have issues and I actually never had a negative issue with any of the staff. Problem is, about 6 months ago, I came looking to buy a firearm & I was next in line & and the guy in front of me had a rifle in his hand and was clearly intoxicated. I kept my mouth shut & then asked the staff about a particular gun, & the very intoxicated guy was saying how he could do this or that before I ever had a chance to get the gun out & I'm just like, yeah whatever dude. And I'm not sure if he's the owner or manager but he was sitting behind the counter as this was going on, & I just felt like maybe he just didn't want to say anything to the guy & I just personally feel alcohol and firearms don't mix. It sucks that Google only allows you to make 1 review, because again I may rate a restaurant highly 1 day, but my next visit could suck. Well I ended up walking out purely because of this customer. I left a negative review, purely because of this customer. The staff had never been anything but friendly to me, & that day was no different, but again, I had a negative experience because of that customer & just don't feel it's safe to have an intoxicated customer dealing with firearms. And I made that very clear in my post. Well a few days ago I go in there, and everything is fine, the staff was polite but then the manager walked by and said "what's up man" And I said hi. And he said "what's your name?" And I told him. And like a little child he said "you're the motherfucker that left 1 star talking about intoxicated customers & that you had a better experience that day at Superior Pawn. Why don't you carry your ass to Superior" I tried to explain myself, as I didn't think he was actually kicking me out but just upset about a review, and he walked over and said "get the fuck out of my store" Now I should have walked out but I was literally trying to explain things and he said you know what, "here let me help you get out" And he put his hands on me, and shoved me to towards the door" And I said what are you doing, you are literally going to assault me, I know where you work, and before I could finish my sentence that I know where you work & could have the police up here " he said oh you know where I live. I will fucking kill you." I turned around & just went to leave and he ran at me and went to hit me from behind and the whole staff was screaming at him and grabbed him. A nice guy walked me to the door, and apologized for what happened. I'm going to let the situation go, but it's just absolutely insane and bad, bad, bad business. To put your hands on a customer because of a negative review when I literally even mentioned it had nothing to do with the staff but a customer, and to act that way. Absolutely insane to me. Never experienced anything like it in my life. I think the staff is very friendly, at least the ones I've interacted with and I thought the same about this guy as well until this happened. I just think it's crazy unprofessional, obviously illegal, and if they don't delete the camera footage, it would entirely back up what I'm saying, but I'm letting the situation go, and just moving on but to say it bothered me, would be an understatement. He's probably actually a really cool guy and maybe was just having a bad day, but if you are going to let a review of 1 bad experience push you to act that way, then customer service certainly isn't for you.

best customer service. I would highly recommend coming and purchasing something as they always give…read moregreat deals

I have been a longtime, loyal customer to this establishment. I recently purchased a firearm from…read morethem and was met with utter silence and scowls. The staff and ownership are rude and ignored me like I wasn't even in the store. Not even a simple acknowledgement or can I help you. Also they are selling the same inventory used/new for the same price on certain firearms. Thats a real bait and switch to a novice buyer! Price gouging has been apparent for a while here. They will lowball you on any trades or firearms you sell! This was my last call and won't ever help support this establishment again! Good luck surviving with the new laws coming in place July 1st. With the work ethic and customer service your displaying it'll be no time before you close your doors. I'd give you less than 1 star if I could.

Josh provided awesome service. I purchased a handgun and a shotgun and with my trade in, the value…read morewas acceptable. Josh answered all my questions and made the purchasing experience very smooth. Definitely recommend and will look to purchase firearms from here again.

Solid shop and great customer service referring all my friends and family there for all firearm…read morepurchases...

This spot has been here forever. I grew up getting my jewelry fixed here…read more So when I was traveling back to Va beach from Las Vegas last week to visit, a chain my grandparents gave me from Greece happened to have the clasp break. I took it to another place that was down the street from where I was staying (Jewelry Plus on general booth behind the new Bojangles being built) and the guy was kind enough to tell me it was the spring in the clasp, but when I asked him about having it fixed quickly, he told me he was 2 weeks behind on everything. When I said, okay, who do you recommend? He went off on a tangent about how he was the best and everyone brings everything to him, even other jewelers. And since he's backed up, everyone is..... I said okay. Left and then asked my friend to run me over to Choi's. Walked in, explained what I needed and how I would pay whatever to get it fixed, I didn't need a new spring, I just wanted it fixed The kid at the counter was super helpful. Looked at my chain. Mentioned how it was 14k. Then showed me 14k clasps, as well as 10k clasps if I wanted a cheaper option. Told him I wanted the 14k one, and the kind old man stopped what he was doing, and replaced the clasp in 15 minutes. They've been there for me for at least 30 years. They've been at Lynnhaven as long as I can remember riding a bike there. This is the best non-flashy very experienced jewelry store that everyone should bring their stuff to. Not like these other guys who think highly of themselves but don't have customer service skills.

Went in to get a new battery for one watch and a fix on the part of the watch that connects the…read moreband... total $20 and it took 15mins. Incredible. I live in Norfolk so its a 30min drive and totally worth it. Will be going there to get a couple more watches fixed up in the near future. We need to keep these places alive.

Was given a quote of $100 for a diamond necklace, sapphire bracelet, and several other smaller…read morepieces. Went across the street to a PAWN SHOP, and received $520 for the same items. Had issues with apiece my husband purchased there as well

These guys answered my yelp quickly and after I dropped it off it told 2 days and my Bracelet is…read moreback where it belongs, on my wrist. The beautiful lady that runs the show was extremely professional and knowledgeable. The Jewler did such a great job, it looks like it did when I bought it.

I just bought a firearm from them and Heath went above and beyond on helping me out including…read moregiving advice on rounds specifically for what I intended and helped me out with a sight even though they didn't carry the one he recommended. I highly recommend these guys. They were all really friendly and inviting. Thanks guys!

Amazing customer service. Ms. Nikki was extremely helpful and made me feel welcome. Was…read moreknowledgeable and precise on every question I had. Prices were also very reasonable.

Brought my two chains in and both given back worse than before. Prices don't match the work. Don't…read morerecommend at ALL!

Great service for reasonable prices. My mother has been coming here for years. My wife needed to…read morerepair her wedding ring, so we went to Mister Jewelry. Fast wonderful customer service! Amazing results! Great prices. I will come to Mister Jewelry before going anywhere else!