I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Elvis is an experienced technician and was able to quickly procure and replace the main pump in my…read morehot tub. Highly recommend!

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

I purchased a top-of-the-line hot tub expecting it to give years of enjoyment. Years down the road…read moreI noticed that what I thought was a mouse getting in under the bottom lip was really the wood rooting away. It was 7 years in and obviously been rooting for years, but it was out of warranty by 2 years even though water was getting in from the outside shell they wouldn't work with me. I talked to people in the hot tub business and they felt that they could have worked with us to get a replacement at a discounted price, but this is not what happened. I purchased a different brand. Do yourself a favor and purchase from a different company.

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

They installed a liner in our above ground swimming pool and it has wrinkles and sagging liner all…read moreover the sides and the bottom, especially around the skimmer. We have sent several messages and they will not return my calls or emails. Very unprofessional.

The cast and crew at Dreamscaping are wonderful PEOPLE. They have been accommodating and fair in…read moreall of our projects we have done. NO AI - or BS computers . It's funny how people need to understand that this is a FAMILY OWNED business and with that comes a million times more pressure to that of some BIG HOUSE corporate company. If you want to be friends with the company - then you are in the wrong place. THEY ARE PRO's first and foremost. IF YOU WANT IT DONE RIGHT with perfection and the understanding that you the HOME OWNER will need to take some personal responsibility - I would recommend NO OTHER COMPANY besides DREAMSCAPING . Good luck finding some other big house that cares about their performance and their company more than them. The cost of their performance is well worth the investment and if you listen to their advise and suggestions--you will be as happy with them as I am . IF they had merch -- I'd buy every single piece of gear they had.

Doesn't finish the job! Leaves you hanging not knowing how to work your pool properly. Owner and…read moreson have tempers when you try to question them.

I feel so taken advantage of by this company. Not only was it $250 an hour and the guy talked more…read morethen he did anything. He also charged me another $350 for a trip fee and charged $600 to change out the face of my hot tub out. We looked online and it is a $292 for the part. Nothing else was done. He quoted me $4600 to fix a hot tub I got for $1000 bucks. When we told him we could not afford that he got mad and still charged us this ridiculous amount to even come out and quote what was wrong with it. I would not recommend this company unless you want to get ripped off.

horrible service. had a horrible phone cell connection never heard that they also charge for…read moremileage. technician talked so much he ate up the service hours. do not recommend!!!